I am writing this review not so much from work that I ordered with them, but how my encounter with this company and its boss has turned out. From my experience, this company and the people who run it are unreliable, dishonest, and incompetent, and you should never trust them.
On December 21, 2023, All American Tree Specialist serviced my neighbor's trees, by coming thru my yard without my knowledge and permission, and in the process left a large rut in my grass. I did not find out until after the fact after my daughter told me that she observed them from her upstairs bedroom, and reviewing my security camera footage later. I confirmed the company with my neighbor. The damage was caused by them using a large Kubota Wheel Loader over my lawn without taking appropriate measures.
The next day one of their staff (Tyler) happened to come up to me passing out business cards, not knowing of the issue and let me know that they were down the street on another job. I came and talked with John, the owner/boss, and informed him of the damage. By the expression of his face he was annoyed, but said that he would repair the damage, after the New Year. I sent him via text message, e-mail, Nextdoor messaging, and Facebook messaging many messages after the New Year to ensure he had my contact information and to find out when his people would undo the damage.
Over two months passed when I finally got a message on March 9, 2024, stating that they would come to fix the damage and asked which phone number would be good to contact me. I sent them the information, and since then NOTHING!
How can you trust someone that lies to you? I was told in person and by message in separate instances that they would fix the problem, and they still refuse to contact me to arrange anything. Would you trust someone with a job knowing that they lie to their customers? It has now been four months since the damage was done and still nothing. Intentions are everything and John's and All American Tree Specialist intentions were to not undo, what they did.
Also, would you hire someone that doesn't have the sense to protect your lawn when running massively large and heavy equipment (see the picture) over it? They have to know that doing so will leave ruts through anyone's yard, not to mention damaging sprinkler systems. This is just simple incompetence, or worse a lack of professional regard to their customer, and in my victim since I was not a customer.
And last, this was not an accident but an intentional decision, which should make anyone think twice before considering All American Tree Specialist. It was clear that we were home when they accessed my yard, because our car was outside in the driveway. Instead of being forthright and asking for permission, they just drove thru the driveway, coming dangerously close to the side of our car, left a large rut on the side of my yard, while scraping palm fronds over the top of it while pulling out. If they would have asked first, then I would have said yes, moved my car, and requested that they put something down on my yard first to protect the grass and sprinklers.
But that's not what they did. They damaged our yard, ran away like cowards/criminals after the damage was done, and then lied to me by saying they would fix it when it is clear they have no intention of doing so.
Don't trust All American Tree Specialist with any work. I didn't even order from them and they did me wrong. read more