We wouldn't carry Cookie (our Jack Russell Terrier) anywhere else. We get the best treatment we…read morecould possibly want with the entire team at Osborne Animal Clinic.

We lost our beloved pet because of the vet's negligence! We took him in, and were told at the time…read morethat the regular vet was on vacation and there was some other vet there that day. We explained in detail everything that was going on with our cat and that we feared a UTI or something else serious. She did a cursory examination and pronounced that he was fine, except that he had a mild flea allergy. She gave him a steroid shot and sent us home. He in fact had a virus, which she would have known if she'd bother doing a blood test! We brought him home and he died. Our pet died due to this woman's incompetence!!! If you value the life of your pet, do NOT take it to this place! What that woman did should be criminal! I will forever regret that we listened to her, but she's a vet; she's supposed to know what she's doing, right? She's supposed to know what she's talking about. In fact she did NOT and we lost our pet as a result! Shame on her! She failed us in every way that a supposed professional can fail the people she's supposed to help. I wish I could give this place less than a single star for the review. Do NOT take your pets to this place if you want to keep them healthy and even alive!

I brought my cat to Center Star because he had started urinating outside his litter box. The staff…read morerecommended neutering him, so we scheduled the procedure. My cat has FIV, so I asked several questions beforehand because I was concerned about infection risk. I was reassured that neutering a male cat is a very simple procedure. When my husband picked him up later that afternoon, there was blood in the bottom of the carrier. At first he thought it was part of the carrier design, but when he got home and took our cat out, there was blood everywhere and the bleeding would not stop. I immediately called Center Star and was told they were closing and that we needed to take him to the emergency vet. Because the emergency clinic did not open until 6:00 PM and it was only 5:00 PM, I called Helton Plaza Veterinary Clinic for advice. Even though they were closing, the staff member there stayed on the phone with me and helped guide us until we could get to the emergency vet. At the emergency clinic, we were told the bleeding occurred because the surgical site had not been properly tied off. They were able to get the bleeding under control. The next day we returned to Center Star to have my cat checked and to discuss reimbursement for the emergency visit. During that visit, the veterinarian we saw also stated the issue was due to it not being properly tied off. The manager told me this situation "never happens" and said he needed to speak with the veterinarian who performed the surgery before making a decision. From that point forward, communication became extremely frustrating. I was told I would receive a call the next day but did not. I had to call multiple times myself to try to get an answer. I was eventually told they would not reimburse the emergency visit. What has been most disappointing is the lack of communication and accountability. No one from Center Star called to check on my cat after the emergency visit. I had to initiate every follow-up conversation myself. I was also told the veterinarian would speak with me, but when I called back later that afternoon I was informed she had already left for the day. I understand that complications can happen in medicine, and I was initially very understanding about the situation. However, the way this was handled afterward -- the lack of follow-up, the lack of communication, and the refusal to take responsibility for the emergency care that resulted -- has been very disappointing. Pet owners deserve transparency, communication, and accountability when something goes wrong. Because of how this situation was handled, I am also considering filing a formal complaint with the Alabama State Board of Veterinary Medical Examiners so the incident can be reviewed.

We have been going to this vet for several years with all of our fur babies. Now, after being sold,…read morewe will not be back! We took our dog there due to severe allergies. After waiting about 3 hours to be seen, they gave us meds. When the medicines did not work, we went back 2 weeks later. The doctor drew blood to be sent off to testing. It is now a month later with no response on the tests and no relief. We ended up having to go to another vet because our dog was suffering so much. After both (new vet and us) trying to call the past two weeks, we FINALLY got an answer. The employee said they would call us back with results. When we asked for all records to be emailed to us, she got rude and hung up on us. The records emailed were for our other dog, not the one with all the testing. It is pitiful that they are making these animals suffer. I personally think they only care about the money.

Did not explain charges in detail and or in writing. Asked what charge was for vaccination…read morerequired by groomer. Bald male ?? Called and received info ? I said I only want what is required by groomer !!! I understood him to say $80 with walk in fee. The total bill was $234 "for a freaking rabies shot". !!!!!!

I was distraught when I arrived with my 2 year old shih tzu on 2/12/2025. My pup had a seizure out…read moreof no where. It didn't last more than 30-45 seconds but it was unbelievable and scary. After the seizure my pup threw up 3 times and his regular vet was closed so I had to google where could I take him. So I read all the reviews for each Veterinary clinic and I chose to use this one. We seen Emerald Barrett, D.V.M her voice was so calming and she educated me on my first pup ever and what could have possibly caused him to have a seizure. After we got home, he had some treats and I opened up his Valentine's Day box from Bark Box and gave him his toys early. He was back to himself. Today, he started back barking and he hadn't barked in over 2 weeks. He isn't a dog that barks much, only when I'm preparing his food he likes to bark at me. So this morning he was back to barking and running through the house. He is feeling much better. I will be using them from now own due to the location and office hours that work with my work schedule. They provided world class customer service to me when I first called, when I brought him in, and as I was leaving. This will be Bear Noodle new home for Boarding and Vet Care. First impressions are forever lasting impressions with me.

Dr. Bingham and Florence Animal Hospital were recommended to us 2 years ago when we first moved to…read moreFlorence. We have always had great service, and find the staff to be very friendly and caring. Our dog has been thru a very lengthy illness since February and they have been both caring and prompt about seeing her and the car she was given. When she was in the hospital over the weekends the Dr. and Staff made arrangements for us to stop by and visit her, even tho it isn't regular hours. Dr. Bingham and his staff have given us 110%.

Dr. Bingham is an absolutely amazing doctor and his staff is very welcoming and friendly. I have…read morebeen taking my pets there for four years and I would not dream of taking them anywhere else.

Both vets are very knowledgeable and take there time. They do run behind but it is because they…read moretake the time needed for you to understand you pets issue. They are always booked up,so for routine care call several weeks in advance for your appointment so you can get date time that works for you they also offer drop off service.

Vet is great. My dog had bladder stones that need removing, and he took care of them. However, he…read moreprobably needs a new receptionist. She was a little rude on the phone, and I ended up being late because she never told me or my boyfriend, who took my dog in for the consultation, what time I was supposed to be there. I'm glad my dog is getting good care. I'm not glad that I'm not getting good care. I guess they don't think the customer matters.

The Saturday before Thanksgiving I got home and found my dog had ate two potty pads. It was a…read morelittle after midnight. I called my vets emergency number and they told me they could refer me to emergency services in Decatur or Huntsville. I said Decatur because it was closer. I called them immediately, told them what was going on and asked if they could try to make her throw them yup. They said yes, so off we went. We got there close to 2 am. Everyone from the front end staff to the vet were great. Very caring, explained everything well, and gave me options along with estimated costs for each so I could make informed decisions. They got her to vomit, but not much came up and they could still see a lot of debris in her stomach. They suggested keeping her overnight and trying to flush everything through. They said if that did not work, surgery would be the next option. They called me Sunday morning and said the debris had not moved and felt surgery was needed so I gave the okay. Surgery went well and she is back to being my happy and healthy girl. I am very thankful they were there when my other vet was closed and saved my girl.

Early Saturday morning our daschund sprained his elbow. It's been dislocated before and we were…read moreafraid that had happened again. Off to the ER we went. They got us in promptly and took great care of Buddy. They did only what was necessary. There weren't any surprises. They told us each step of the way what we were looking at. Great experience!

We were traveling through Athens when one of our dogs got sick. We called Athens Animal Hospital…read moreand they told us to come right over. The staff was so caring and took excellent care of our dog, even though we hadn't been there before. They fixed our little pup up and we were back on our way before too long. I would highly recommend this office and our dogs would definitely be regulars if we lived in the area.

Unfortunately, my wife and I absolutely do not recommend this place…read more In September, 2024 it became clear it was time to put our 16-17 year-old cat down because she had several health issues indicating that her life was near its end. We certainly didn't want her to suffer through tests, pills, injection, etc. just to prolong her life a few weeks or months. We've had indoor cats for 40 years and have been in this position before and never had problems with the doctor. Not this time! Dr. JAROD GRANTLAND was very reluctant to put our cat down. He wanted to get blood tests and do what we could to prolong our cat's life. It was clear to me that this was all about $$. I'm not sure their business is doing that well. Anyway, he tried to persuade us to his way of thinking, but we said no. He eventually put our cat down. During our time of grief, Jarod Grantland made things worse. I normally don't write reviews, but in this case I feel I would be doing our community a disservice if I didn't put this information out there. I hope they improve their practice's in end of life situations.

There is no one I'd trust with my fur babies more than Dr. Youngblood and the staff at North…read moreAlabama Animal Hospital! He has taken such good care of them since switching to their clinic. Not only is he incredibly knowledgeable, he communicates things in a way that is very easy to understand. My cats love going to the vet now; they can't wait to see their "friends" and get pets! I feel very fortunate to have this team caring for my pets' health & wellbeing.

I have used North Alabama Animal Hospital for years and they've always been very nice and…read moreprofessional. Dr. Thornton is my usual vet. She's great! I have used the other vets and they are all compassionate and care about our fur babie.