Did not explain charges in detail and or in writing. Asked what charge was for vaccination…read morerequired by groomer. Bald male ?? Called and received info ? I said I only want what is required by groomer !!! I understood him to say $80 with walk in fee. The total bill was $234 "for a freaking rabies shot". !!!!!!

I was distraught when I arrived with my 2 year old shih tzu on 2/12/2025. My pup had a seizure out…read moreof no where. It didn't last more than 30-45 seconds but it was unbelievable and scary. After the seizure my pup threw up 3 times and his regular vet was closed so I had to google where could I take him. So I read all the reviews for each Veterinary clinic and I chose to use this one. We seen Emerald Barrett, D.V.M her voice was so calming and she educated me on my first pup ever and what could have possibly caused him to have a seizure. After we got home, he had some treats and I opened up his Valentine's Day box from Bark Box and gave him his toys early. He was back to himself. Today, he started back barking and he hadn't barked in over 2 weeks. He isn't a dog that barks much, only when I'm preparing his food he likes to bark at me. So this morning he was back to barking and running through the house. He is feeling much better. I will be using them from now own due to the location and office hours that work with my work schedule. They provided world class customer service to me when I first called, when I brought him in, and as I was leaving. This will be Bear Noodle new home for Boarding and Vet Care. First impressions are forever lasting impressions with me.

I took my 5 year old grandson in because, Popcorn is his goldfish. I was cleaning his house and I…read moredropped a piece of the pump. Popcorn was 1 inch in September 2025, he is as big as my hand and its only June. Needless to say, we needed this pump to work... Cyrus approached us and I explained. Cyrus took the pump and fit it together, made sure I knew how if needed and saved the day!!! Great job, Cyrus. Moonpie and his G'ma thank and appreciate you. ‍

We drove 45 minutes to the Florence AL location specifically for live aquarium fish…read more I was refused service based on the size of my aquarium??? Worker said directly to me that she wouldn't sell me a particular fish because my aquarium is not 50 gal. When did PetSmart employees start micro managing my hobby? This is just my opinion but I do not think that it is any of PetSmart employees place to tell me how to spend my own money. Its my money, my aquarium, my time she wasted! That fish may have been a gift for someone but she refused to retrieve the fish for us. So if you go to Florence AL PetSmart and they ask you what sz aquarium you have I would not tell them or I would tell them it's not their business. I guess I appreciate advise if I asked for it but I did not! If they are now deciding what fish you can buy based on the size of the aquarium I guess you can't buy over weight dogs what ever kind of food you choose and you certainly can't buy a small dog a big dog toy!! Rant over!!!

Amazing stuff and AMAZING doctor. I brought my puppy here a week ago and now I am here with my barn…read morecat. The stuff is very attentive and nice and they listen to your concerns. The doctor is very sweet. And they have the newest available medicine. I recommend this place.

I have recently migrated south from San Francisco and needed a new local vet. I am so thrilled I…read morefound this place! I had to go out of town suddenly, needed a boarder for my dog. Then my husband asked...hey, can you trim her nails? Yes. Can you give her a bath? Sure! Update her shots?? Can you spay her while we are gone???!! Yep! My hubs took her down to the vet and I asked him...Are you sure? (We had heard horrible things from a few folks). We did not have many options at the moment so I asked he let me know how clean it was, etc. It was the BEST choice! The ENTIRE building is spotless, staff is so great and informative. They know their business and sent my 7 lbs. of baby dog home with full recovery information. When I insisted on getting a "cone of shame" I was told "she won't need one". I thought the Doctor was insane and purchased one anyway. I did not need it! I have had many animals and it was a first to have an incision so clean she never touched it. Not once! We are so thrilled that she recovered so fast and comfortable. She had her stitches out and the surgery area is clean and happy. I will recommend this vet practice to anyone I meet...Whoever has heard anything less than perfect, it is simply not the case. This service is outstanding! Thank you again!

I feel like I'm leaving my fur-babies with family each time, they really do love and treat them…read morelike their own!

From the owner: "True Love & Care When You're Not There"read more

I LOVE this place. So friendly! They always get me in when…read moreI need them. I love that they have an app to use and gave me pet IDs. They are so nice and helpful. They take great care of my cats.

From the owner: "The New Standard Of Care For Shoals Area Pets"…read more We are a veterinary hospital committed to providing high-quality medicine and patient care to our clients and their pets. Our hospital has been located in Muscle Shoals, AL, for over 30 years and has been under its current ownership since March 2009. We offer a full range of veterinary services for small animals (dogs and cats) including well pet care, surgery, dentistry, nutrition, and boarding.

They love our Frankie... well at least we feel like they do... I wouldn't doubt they do because…read moreeveryone loves Frankie. We chose them because we don't want our dog in a kennel. Dogs get their own room here. They get play time as well. Our dog is always happy when we drop him off and when we pick him up. I would recommend them to anyone, although it is out of our way, they have what is best for our dog and that is a great place to be :)

I leave my dog, Tugg, here whenever I go out of town. The people here are transparent and honest…read moreand Tugg loves them so much! He drags me into the building when we arrive!

Friendly, helpful, informative staff. After using several groomers in the area Barktown Sheffield…read moreand Lucky Dog Florence are the only ones we use now.

Took, Cocoa, our little 13-yr-old Morkie for first time to be groomed. Was very impressed with the…read morefacility. Groomer came out and talked with us. He was happy when we picked him up, as were we! :)

We sent our 9month old lab puppy to stay with Erika for 4 days post her pay surgery. My husband and…read moreI both work night shift and I had a trip planned I couldn't move when I made her appointment. Erika was amazing! Listened to every concern, ensured she would get ample rest and recovery time without being close to other dogs (in home but was kept seperate), and sent us plenty of updates! Would highly recommend them and plan on using her again!

These ladies know what they are doing! we are on week 5 of a 6 week training session for 2 of my…read moredogs. It is amazing what they have taught me about my dogs and their personalities. They truly focus on the individual dog to make sure they get the most of the training! Kathy Smith Harvest, AL

All the staff has been very kind to my husband and me when we drop off Toby. He enjoys playing with…read moreall the other dogs and the staff is very attentive to whatever we have asked them to do for our sweet boy. He seems happy to trot on back when we arrive.

‼FLEAS‼ horrible…read moreplace! i'd give zero starts if possible. everyone that i spoke to there was rude except for the young girl that was at the reception desk. they claimed my dog was aggressive with them when they tried to cut her nails. but the places that i have boarded her in the past and the places that have cut her nails in the past, she has NEVER been aggressive towards. she has never been aggressive with anyone for that matter. she is not an aggressive dog at all. she loves people, so that concerns me greatly. they said she was scared, why was she scared? did y'all give her a reason to be scared? because she's never been scared before at the other 2 places that she's been boarded! she also has been super flinchy ever since she's been home, she has NEVER flinched with me before. I'm worried and concerned for the way that she was treated. I am not saying that they abused her, i just think it's odd how she's randomly acting like it. i dropped her off on saturday and picked her up on sunday, and she is COVERED in fleas. I bathed her the morning before taking her so i know for a fact that she did not have them before. I had to spend $130 on flea supplies for defleaing her and my apartment! I called the place asking for a refund on my $28 (i should have asked for compensation for the flea treatments) but i didn't. the unfriendly lady on the phone refused a refund saying that "I couldn't prove it" this is the ONLY place that my dog has been, and has never had fleas before in her life. it's absolutely the only place she could have gotten them from. I will never return and neither will the other 4 people i know that have used this place.

Lord As My Witness: We call him Dr. Dan! ((Forrest Gump, remember?))-…read more "WE" my family, friends and I have gone to Dr. Dan with multiple pets(dogs) for decades; spending every minute and every dollar gladly. He and his staff were partners in the care of our canines; never once disappointed in device, advice or technique. Even when it came to his referral to "Michael E. Newman, DVM, MS" for Buddy-Spencer's "Tibial Plateau Leveling Osteotomy (TPLO)" surgery out-of-town about 60 miles away. Boy, what a week. But with DR. Newman's SKILL and DR. DAN WHITLOW's leadership & stewardship Buddy (@age 9) came out the winner: the perfect outcome. More importantly, I am of the camp that believes that a great veterinarian can bring solace to the family through enlightenment. What I learned from this is each Dr. is adamant that most ordeals with pets can be resolved through diet. This was true and crucial in Buddy's recovery. Bud's life expectancy was 10-12 years. God blessed us with Buddy-Spencer for 15 YRS. with the skill and expertise of Dr. Dan Whitow & staff. Thank you guys for 15 years of care. David B.

From the owner: Small animal medicine and surgeryread more