Made an appt for my bulldog on Wed. Her ear was bothering her. Didn't know if it was allergies or ear infection. I told them this on the phone as I was making the appointment. If her ear could be checked, she's shaking her head a lot. I Asked for it to be checked, an allergy shot, and nail clip. This morning (Friday) we went there. Never saw the DR. They gave her the Cytopoint injection (allergy shot), clipped her nails. And said I would have to make another appt next week for her then to check her ear. I asked since she recently had been there for an ear infection if they could prescribe something again. I can't see having her go days in pain. She has travel anxiety and it's hard to get her back and forth. We were there and had made an appt for this!! They lied and said I didn't ask to have her ear checked. I specifically made the appt for that. That was the priority. So I gather she saw a tech (which the tech was good with my dog). They gave her the allergy shot, and clipped her nails. The tech said she cleaned my dogs ear. And it probably was infected. So they sent her away with pain, and knowing she has an ear infection. That's not compassionate care. I spent almost $200. And left with my dog untreated for an ear infection. Which was the MAIN reason for the appointment.
It looks like they squeezed her in to collect the cytopoint $$. The allergy shot is costly. So THEY didn't give her a real appt slot.
When we left, it was upsetting to me, so I called them back saying. I DID tell them to check her ear when I made the appt over the phone. The receptionist said "I don't know who made the appt", I said would you please tell the Dr and I will not be giving a good review. Thank you.
The office is TINY. Not a good flow with the animals. If a dog is reactive there is no space for separation. (Mine wasn't, she managed very well). They don't bring the animals in a room right away. So all are sitting together. Dogs and cats. I've never experienced this before in a Vet office. It's very stressful. The front desk office staff haven't been too welcoming or friendly. I've been there twice. I won't go back. I had heard nice things about this office. So perhaps for others they have been good. My experience is lack of compassion and care. Just collecting the dollars as far as I'm concerned. Lousy and
Not animal friendly. read more