First in foremost, I wanna say this office clinic is welcoming, clean & overall warm environment…read more I can't express enough how grateful Jasmine (OT) & Jessica (ST) have been caring and supportive of my son from the moment I started bringing him to get his services. I appreciate the time and effort they put into him to reach his goals. They've created such a positive and comfortable environment for him. Again, I wanna thank them for being amazing to my son.

So far no bad experiences with the therapist. My issue is with their schedule and communication…read moresystem. Here are some issues I've occurred. 1. I've been on a waitlist for an afternoon appointment since June. No follow up. I've given up and just kept my regular schedule. 2. They have an automated text reminder. 3 times I received it and emailed them to confirm because the therapist told me she'd be out that day. Once I showed up and was told their new therapist doesn't start until a week later. Despite me getting the reminder from them. 3. I called for a day of the week change and was told they need to confirm the therapist availability and that they'll call me back once it's confirmed. I never got that call. 4. I had some problems with FSA where their receipts aren't accepted and they told me they would change my receipt from ST to say speech therapy. That never happened. Anything schedule related I just settled and work around the day he has. As far as FSA I go in have have them print me a detailed itemized receipt. Overall if you need something done and they can do it then and there, it'll be done quick. Phones and emails gets answered quickly. And you get a fast response. The problem is with their follow up and follow through. Interesting for a place that teaches speech has poor communication themselves.

1 star. My family had a very upsetting experience at this rehab center while my grandpa was staying…read morethere. Multiple times we found him sitting for hours in a diaper soaked with urine, and sometimes with feces as well. His clothes would also be soiled, and staff often would not change him until a family member specifically told them to. Almost every time I visited, the hallway floor where his room was located smelled strongly like feces as soon as I got off the elevator. I hoped it was not coming from him, but as I got closer to his room, the smell would get worse and it often was him left unchanged. No patient should be left like that for hours. Many patients were left in bed all day everyday with little to no activity or engagement. Our experience was heartbreaking and I would not recommend this facility based on how my loved one was cared for.

My Brother who is Deaf & Paralyzed has been at the Covina Rehabilitation…read more Center for a little over 1 month now. Yesterday was his Birthday & when we came to visit him they had Birthday Balloons for him at his bedside. I go everyday to see him, I bring him his LATimes News Paper and it's nice because the facility is only a few blocks from our home. Everyone who works there is Fantastic & Amazing. They know my Brother by name. It's sad to see some of the bad reviews online. I have seen with my own eyes "Everyday" when I go there. This Facility is great. We Thank God for each person that works there. They show love, compassion & outstanding quility of care for everyone who lives there. We Pray my Brother will gain his mobility back so he can come home. He had 2 strokes earlier this year in March & in June. We are grateful for the Physical Therapy Dept. that has encouraged & helped my brother learn & gain some of his mobility back day by day at this Facility. I would recommend this location to anyone wanting to find a safe location

As They Grow is the best! The care that Mrs. Sydel provides for my daughter is the best. My…read moredaughter has improved tremendously with her milestones and always hitting the goals that Mrs. Sydel sets up for our daughter. The office/gyms are clean and spacious. As They Grow has set the bar for us. Thank you for your attention and care that you provide to our daughter. Highly recommended!

Our son just completed services and we are so forever thankful ! The staff is AMAZING and Ms…read more Marissa is so special. She always made every week so fun and different for our little one . We was excited to go every week , we will miss it so much ! Thank you all again .

Emailed them a few times have gotten 1 response. Emailed them a referral and insurance and my…read morecontact info and No response. Called and phone just rings. Does anyone work here???

Highly recommended by a developmental pediatrician with high expectations…read more My daughter has received PT/OT services from Carrico for about 2 years. I could not say enough about how happy we are with all the staffs and especially Maria (PT). She is so compassionate, dedicated, motivated to help and has a wonderful manner. Rest of the staff always made an effort to make all of us feel comfortable and welcomed. The entire staff exceeded my expectations which is not always easy. If you are looking for a pediatric therapy provider, this is the place you need to call first.

My 7 year old still talks like a baby. It's cute and our doctor said he'd outgrow it. However, one…read morenight when he was doing homework with our babysitter, my wife came home to see him crying. She asked what happened and he said he hates the way he talks. When my wife asked the babysitter what happened, she said she couldn't understand him and she tried to correct him and he broke down. We don't know exactly what happened, but my little guy didn't want to talk at school anymore. We spoke to his doctor and the school and both recommended speech therapy. The school couldn't accommodate us so we went through Kaiser and we got approval here at DG. It's been 3 weeks now and my son is doing great! He speaks more clearly and, most importantly, he feels better about himself and he speaks up at school and even gave the welcome address at our church! The therapist he works with, Joanna, is super patient and kind and my son just loves her. He looks forward to his weekly therapy and is excited with his progress. They're located on the second floor of a plain looking building. There's lots of parking but the access is only on the north side of the street, so if you're going south, you'll have to find a place to make a U-turn. Getting out of here sucks, too, because you can only turn right, and there's no U-turn allowed at the light, so it's turn on a side street and get back on to Sunset. It's a medical building, so you still have to wear a mask, so be on notice. However, physical location aside, this place is really great. I've seen some special needs kids in here and they always leave with a smile. You can tell the staff here really enjoy their work and seeing the progress of the kids. My 4 year old is waiting for his authorization for OT and when he gets it, we're coming here. In fact, they're already saving a place form him on the same day as my other son. Nice!

They care so much about our children They are so nice thank…read moreyou so much for helping us!!

I found physical therapy to be critical for my recovery from a tear in my calf muscles. Phil Ngo…read morecommunicated well and was patient with my questions, providing overall excellent care. The facility was clean with a constant eye on safety measures. The additional staff augmenting my PT were very helpful. Front desk was less than engaged with clients so checking in was sometimes lagged behind.

I had OT for my wrist mainly with Audrey and a few times with Rebecca. These girls were the best! I…read morecould barely move my wrist when I first met with Audrey and by the time I was done with my sessions, my wrist was fully functioning again! They took the time in making sure I was doing the exercises properly and they had me do a variety of exercises at each session so it was never boring and a little challenging each time. I felt my wrist getting stronger and stronger each week. I was amazed at the assessment of my wrist at the first visit to the assessment of my wrist at the last session. I could definitely see and feel the progress. The facility is very clean and the girls at the front desk are very kind and helpful. Also it's at a great location. Such a great experience. Although I hope I don't have to ever return, Casa Colina will be the place I will request to go if I ever need OT or PT. Highly recommend!!

My son was attending speech and OT for a little over 2 years at their West Covina office. The…read moretherapist were great no issues. They helped my son especially in speech. But they could never keep an OT aide at there West Covina office for very long. I think in the 2 years we were there he went through 3 OT aides. But there was always a billing issue with my insurance. And it always created a bigger issue. They would always charge me for the most recent session before the EOB was even cleared. At one point I had to keep track of my deductible and what they were charging. And in the end they had to reimburse me about 120 dollars for over charges. Then I noticed that I was getting EOB under my name for the services and not my son's name. And since I owed to much money they decided to put my sons services on hold. After that we did not go back to the clinic it was super frustrating.

Updating my review and changed the rating since I got a response from one of the intake staff…read more Thank you for accepting accountability and being receptive to feedback. Original review. I see I'm not the only one who's struggling to get a response back from this clinic. I'm trying to help a family member receive ST services as recommended by her care team. There aren't many in the ST clinics in the area that services adults, and seems like DV would be a good fit, right? No. They never got back to me after I left a voicemail, filled out a new client inquiry, and emailed them on their website portal. I've even left a 1 star review on google to see if they would respond. Nothing. Still no response after several months. The lack of communication makes it difficult for caregivers to seek services for their loved ones who really need specific therapies to improve their QoL. This is ridiculous and a huge disservice for potential clients seeking help.

Kindred Hospital, San Gabriel Valley has been very good to me. I've been here since 11 March and I…read morecannot complain about anything. All I can say is the staff are super kind and attentive. The food is tasty. The doctors know what they're doing and the management, especially Edgar case manager have been very helpful.

My brother is out of ICU now. Kindred West Covina is a great Hospital we are so happy with the care…read morethat they give to my Brother Kevin. Thank you to ICU Nurse Silvia & Nurse Jenna you are both so wonderful and caring to my brother. Nurse Angeli was so nice to call with follow up-dates on Kevin now that he is out of ICU. We dont worry about Kevin. We know he is safe. Thank you to Doctor See, Doctor D. & to Dr. Khedia for taking great care of Kevin & watching out for his well-being. Everyone at Kindred West Covina is wonderful.

The best physical therapy in West Covina/La Puente/Baldwin Park/Covina area! I was able to schedule…read moreall my appointments so I could plan my schedule around my therapy. The facility is clean and has lockers to store your stuff. The best part is the people. Everyone is friendly, helpful, and knowledgeable. They personalized my treatment, and I'm feeling much stronger after 8 weeks. They really make you feel welcome and part of a safe space. I will miss seeing Gigi, Chris, Miguel, and Sam, but won't miss some of my strength exercises. Haha. If you need physical therapy, this is the place to get it.

This place is wonderful. Dr. Anne Riate is an exceptional…read moretherapist . She truly cares about me as a patient, not just a new case. i felt really taken care of. She is so knowledgeable, kind and remembers every little details that goes in for treatment. She has helped me with ways to cope with my back pain and my frozen shoulders. The staff are all professional, kind and friendly. thank you also ma'am mayra duarte for such great assistance. Their equipments are clean. I felt safe & enjoy this place so much that I will never miss an appointment. I highly recommend this place and all the medical provider.

This place is horrible, they canceled my scheduled appointment twice! The first time they canceled…read moreonly one day prior, the second time they canceled the same morning! Both times I had rearranged childcare and work, so unprofessional! I'll make sure to decline my Kaiser referral next time !

I've been here multiple times over the past 1-2 years and I can tell you this place is absolutely…read moreamazing. Everyone here is so friendly! They love joking around which makes the process of PT/OT a lot smoother which trust me it is hard to find in other locations. They truly care for your health here and you'll improve in no time!