Super friendly owner and counter people. Cashed my paycheck with no problems (valid state id or…read morepassport is required). They also do cash to debt card transfers for wisely. They have lottery tickets and can do bill pay for utilities like electric and gas.

Needed to cash a check, called in advance and they said they could cash a payroll check…read more Came in and the place was dirty, at least they were vacuuming with a huge, loud vacuum.... Spoke to the woman and she said I needed my social security card in order to cash a check for the first time. I said I don't have it on me because you're not supposed to carry it on you. She said she needed to see it and kept repeating that she needed to see it when I clearly stated I didn't have it and she did not get the hint that I wasn't going to pull it out of somewhere... Don't know why they're in business. Unfriendly and not helpful.

Place is filled of lying employees, whom do everything in the power to not cash your checkread more

Great service. I'm not from here and came in to get a Charlie card and the owner lady was so sweet…read moreto me and my friend helping us understand how to use them and how to get into the city with the bus. Most people ESPECIALLY businesses don't give anybody the time of day to help and she went the extra mile to make sure we left happy and without confusion regarding our purchase. Can't recommend this place enough.

Capital One customer service is the lowest rated credit card company in the banking industry. You…read moreare on hold for up to twenty five minutes (25 ) , They refuse to let you talk to a Supervisor and they are extremely unresponsive.

I wish I could give a ZERO star to Chase Bank. It is not this branch but the entire organization…read more They don't care about you nor want your business. I opened an account with them thinking that it would be great to have the services of a large bank but it has been nothing but problems. If you want a big bank that wants your business then go to Capital One!

It's a small community credit union. Good and bad to it. The good? Friendly people. The bad…read more It's really tough to get anything done if anything unusual happens. And to quote a famous Radio personality, try to get anything done on their no service number. I bought a car and the dealer financed it thru Community. Rates were compatible and I have a savings account with them. Figured I would pay it off after a couple of months. Everything went fine until I tried to pay it off. I stopped in and they told me that the loan is in my wife's name. They did give me the payoff though. Seemed high so I asked them to verify payments received. Nope. It's her account. She needed to call in and give me permission to talk to them. OK. She did that about a month ago. Yesterday we tried to walk in and take care of everything. Got there at 2:05. Door was locked. Seemed they decided to close 4 hours early for black Friday. Nothing posted on line or on the door. Guess this is a new bank holiday. No problem. I called in today. After long hold times, I go thru the whole verification process to be told that they can't find the note from my wife. They can't call my wife. She calls in and since she is at work can't deal with the long hold times. They have a call back option. She leaves her number, they call back, and what ever happened at that point resulted in a really irritated text from my wife that said they S___. And now they are closed until Monday. If you are retired and can walk in, go for it. They are nice people and you are not just a number. DO NOT EXPECT service over the phone or the internet.

They are AMAZING! I use the Somerville branch and set up a small business account when Bank of…read moreAmerica was being awful and I've never looked back. Everyone is friendly, they've literally driven to my office several times for paperwork, shower us with swag, and are fast with communication. I never thought I could love my bank!

Salem Five did not check on suspicious check resubmittal…read moreactivities. It was fining me after the first overdraft fine. If I wasn't paying attention, I would have erroneously been fined for over $350, and would not have been able to pay other bills. I was short $5.00 My bank since the 80s. Nice people. They did stop the fines after blaming me. Be on top and be assertive. Communicate. $5. Salem Five since 1855. $5 $5 $5 sheesh. Drill Sargent forgave me with a voice as hard as a rock. Thanx Ms.

I have two accounts with Salem Five. A checking account and it gives me no interest. The second…read moreaccount is a savings account. The second one is called an Esavings account. I went to the Danvers branch and wanted to withdraw x amount for Christmas and was told I would have to pay a penalty for withdrawing x from my account. So x + x to get my money. I'm 80 years old and a veteran of the Vietnam war why do the banks do this to us. Protest about the bank.

I think 1 is way high for this kind of service, a lady who works for TD bank at Salem location on…read moreLoring Ave. is a waste, I can not believe how she is with clients, my husband was telling me and I could see it myself, it is terrible

very poor customer service. I will never use this location again. I been a customer for this bank…read morefor almost 7 years and this is the worst branch

The lady in the front was very kind. She took the time to explain to me why my debit card wasn't…read moreworking and she helped me get my Google pay set up. She was very patient with me and even told me about this tool called Erica. I am really happy with the service I got today and now I will be using Erica for my questions. Thank you so much. I forgot her name and accidentally misplaced her contact card.

From the time I entered the bank they couldn't have been nicer. Anderson helped me with a personal…read morematter and it couldn't have been easier. He was very professional and had me in and out in about 15 minutes. Thx Anderson Karen

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Have been with this bank a while as i was with Easst Boston Savings Bank for many years as well…read more Recently I had a bunch of issues: 1. I ordered 3 cheks for 3 accounts. Instead of sending to my address, they sent the checks to the addresses on each property as they are in trusts. I never got the checks so we had to cancel all three accounts. The manager told me to cancel, but he neglected to tell me once I close an account, I will not have access to any information. It seems foolish to me that this should be the case. As a result, I had a difficult time doing my taxes with no access. They printed out statements which did not include checks. So we wasted more time going back to get copies of cashe checks. What a mess and waste of time!!! 2. I was looking for a retirement account which was on record. When I asked them about it, they said I had closed it with a couple of thousand dollrs in there. When I produced a copy of account opening form and an additional check, they said that was closed too. Hmmm, still waiting to hear from them. It was not at this branch. I don't want to metnion the particular branch.

If your going to change your hours, update them on Yelp and Google nothing worse than walking a…read moremile to the bank on a Sat only to find out instead of having 30 mins till they closed they had been closed already for 30 minutes. Google still had their old hours. And Yelp says they will be open today at 8:30. Really? On Thanksgiving? Cool. Must be open today cuz Google says they open today at 9am.. See my problem?

I called Eastern bank in Everett (where I opened my account) and sat down with a rep for a while…read morewhile trying to figure out what had happened to my debit card I had lost. I was worried about my card and he took all of my information and said I had to wait 10 to 14 days for a new card. Well days went by and still no card so I called and was told that I had not given it enough time and that I should be receiving my card in the allotted time of 10-14 days. I waited longer still not seeing my card so I decided to go to Eastern Bank 405 Paradise Rd in Swampscott that was closer to my job. I saw a very helpful woman, Ari Mishgjoni, found out that the rep in Everett never put in my claim for a new card and told me that 5-7 days is all it took to get a card! Now Keep in mind that most errors are unintentional, and realize that most businesses and organizations want to address and clear up complaints quickly in order to have satisfied customers or members they did nothing.so far. --