BEWARE!!! If I could put NEGATIVE stars I would. By far the WORST company I have EVER dealt with on anything in my entire LIFE. This company is full of liars and crooks. NEVER EVER use this company and do not let anyone else use this company. Customer service is NON EXISTENT and consistently hang up when you call and try to get any information. read more

The absolute worst towing company there is ....customer service sucks . I called at 2:30 to have my work truck picked up and towed to a shop . They told me we can have someone out there by 3:40 so 60 to 90 mins . Okay well the driver didn't show up to pick up the truck until 7pm . In between this I called multiple times and got put on hold 6 times . They told me 45min then 15 min and then The last time I called they said we are just getting a driver on it now . So since you they wasted my time . I wasted theres when the driver showed up I told him I no longer need his service! And if there was a zero star I would put that ! Because they don't deserve even 1 star just shut down already .......You want a great service talking 5 stars and there on time ! Go to ACE FLATBED TOWING . 100% guaranteed satanic ! read more

Horrible customer service! I was hung up on, and call informer there gave me WRONG information! Sadly, was not able to get a car towed due to one's lack of knowledge about their own company policies! read more

My truck was stolen and the police dispatched to All City Towing. We live 6 hours from Phoenix. We called them to have it released to the tow truck company who would be taking it home to us and the rep Brad was the most rude, uncaring and unprofessional person I have ever dealt with. We tried to explain we are in California and asked what our options are. His response "not my problem" with no other help. Thankfully our insurance company was able to get it out but no thanks to All City. It's sad that I had to hire another tow truck company to pick up my vehicle from a tow truck company because after the way we were treated by Brad I would not give them another dime over what we had to. They lost an expensive tow because of Brad. read more

You would guess that with all the negative press and reviews the customer service would be at least acceptable. Claudia in the front has the worse attitude. Even when approached in a nice way her short answer with an attitude and the fact that she doesn't even look up while taking to you makes you wonder.... read more

Although the representatives are relatively friendly, the company is very unprofessional, charges higher than standard storage rates, refuses to state formal policies and procedures, and behaves more like a seedy pawn shop than a legitimate business. read more

My brother had called All City Towing tonight to see if his car was towed. The representative we spoke with looked the car up by make, model, and license plate and she said they did not have it, nor did their company come through my community tonight. So we called the police to report it as stolen. The police searched their records and told us it was was towed! Also, Mesa PD had to give us a different number than the one posted on the All City Towing Signs. I told the next representative that we spoke with that they just put us through alot of anxiety when the last person assured us they did not go into our community tonight and that they do NOT have the vehicle. He asked for the representative's name and I did not remember her name so he said it must not be his company. I read him the number we called and he confirmed that is his company but he could not help me if I did not know her name.These people either do not know what they are doing, or they want to make more money on storing the vehicle for a longer period of time so they were just acting like they didn't have it. They told me it was $230 to get the car tonight that they only had for 2 hours. I asked if we could get his car back any sooner and they said it would be even MORE money!!! This, I do not understand because we would not be taking up their storage lots for as much time. Where do they come up with their prices? I had a neighbor who called and they only charged her $70 bucks to get her car back. I am disgusted with the fact that I did not receive an apology or try and work with us on the price since their employee gave us misinformation. read more

This is one of those reviews where you're forced to give 1 star in order to write a review. I was in a wreck and came to pick my car up the following day. I was frustrated because all city towing took my vehicle 22 miles away from me and about 20 miles away from where the wreck happened. When we got there we spoke with Claudia. She explained that in order for my car to be towed back to my place of residence they would charge 285 for the hook alone then additional amount for the mileage. What a scam. I've never dealt with greedier people. I called other tow sevices and found that they were WAYYYYY more fair in pricing.I spent over $100 less with everything included. The frist day we went we were unsuccessful in getting my car back due to the car being register in my dad's name. Once before when I needed to get my car back from a different lot (still belonging to All City Towing) they handed my car back to me without this being an issue. I though it was strange but I knew it was not the girl's fault. We then asked her about getting the car the next day, which was a Sunday. She mentioned they were closed but we'd still be charged that day anyway. As the consumer I felt like we ad the right to question their method but the lady at the counter was extremely defensive and showed zero empathy and just kept saying "we don't need to be open..." and "we don't need to work 7 days of the week.." We were questioning why is it that they would charge us an extra day when we are not given the opportunity to pick it up. She was just defensive and basically said that wasn't their problem. I really could not believe how shitty we were treated by her and this shady business. I made sure they were not taking another cent of mine and called a wonderful tow service that took good care of us and went above and beyond. If you get anything from this review let it be *****MAKE SURE TO CALL OTHER TOW SERVICES TO TRANSPORT YOUR VEHICLE WHERE YOU NEED IT BEFORE PAYING THIS OVERPRICED PEOPLE. read more

Make sure you take all of your valuables out of your car after an accident and All City tows it. My car was dropped off at my dealership with sunglasses and change missing and of course All City knows nothing about it. Super pissed! read more

Rude, Rude, Rude, they came to my home to tow my car because someone apparently called them, which is absurd because I live here, they hustle you out of money not to tow you and when you call to talk to someone they keep hanging up on you. They're just ripping people off. I don't understand why they're still in business and why no one is reporting them to the better business bureau. read more

Going to see what I can do to make sure the city of Phoenix cancels their contract with All City as their customer service is awful. I had an accident last night and the officer didn't want me driving it. I cleaned everything out of the car and had it towed here and today insurance said to get it out as insurance doesn't cover storage. Called All City for my quote of total fees and ran out there (20 miles) and they said I needed my registration....maybe I should have known but wouldn't it have been nice if the lady was courteous enough to say "hey, make sure you have your registration". So I leave at 11 a.m. on this saturday and run home and get my registration and by the time I get back it's 12:05 p.m. and it's locked up for the weekend...again, wouldn't it have been great customer service for the gal at the window to have said to me "you only have an hour as we close at noon on Saturdays". So now I have another $55 on my bill as they aren't open again till monday....perhaps that was the reason for not telling me about noon closing. Never again and as a note to accident victims....have your car towed to your house and stay away from shady places like All City! read more

Absolutely abysmal. This tow yard stole over $2,000 worth of property out my vehicle, ripping out my amp and snapping my trunk cardboard. They provided false statements on multiple occasions claiming I had already been to their tow yard and removed the property, then they said my girlfriend was the one who had taken the property after I asked for the proof that I was there. They couldn't prove she was there, and I pointed out that she wasn't my spouse or a registered owner and there would be no way for her to legally be allowed access without a notorized document. It will take them weeks to respond to the claim, then the person who handles it is never present when you call. But as I had no picture evidence they claimed they aren't liable. Currently pursuing litigation regarding the falsifying documents and unpermitted access to my vehicle. Avoid them at all costs!!! 0 out of 5 stars. Horrible customer service. read more

The company is horrible, the phone people are horrible and rude and transfer and put you on hold so they don't have to deal. They tried to take our car to the lot, which we requested it to be taken 5 minutes to our house, so we waited and missed more work. The drivers are incompetent and needing training, they left our car in front of our driveway and almost in the middle of the street, now mind you the car won't start and the front end is smashed in and now, two females have to push the car into the driveway so we don't get a ticket. The city of phoenix should not allow these drivers to pick up cars, if you have one come to your accident, send them away. read more