Poor animals... Cages were atrocious and not cleaned regularly.. the place has more dust than an abandoned museum.. Staff were chatting with friends and playing on their phones (high school ages).. I truly felt bad leaving there... Someone should step in and shut them down or train the poor staff how to care for the animals. read more

If it were possible to give ZERO stars, that's what I would rate this place. They are the most unfriendly people I have ever encountered. Not know that the grooming business located next door was owned by the same people, I commented on how bad it smelled, because I could smell it in the pet store. I was ORDERED out of the store and threatened that they would call the police if I didn't leave. No wonder they are closed now. read more

Any business that answer's their phone with; If you've got the doughs, we've got the hoes, is not worth your time to support. Find another place that has a little more respect for you. read more

I took my Dog Ruff to stay with these folks last year for a week. He seemed happy and well taken care of. My only complaint at the time was that when we picked him up, it was cold outside and he was wet from his bath. Evidently they waited to the last minute to wash him. I accepted it as they just got busy. This most recent visit was June 24th - 28th. I filled out their paperwork. Verified the paperwork from last time was accurate. I drop Ruff off with his food in an old cat liter container with his feeding directions on the lid and the 2 pieces of paper I filled out. The container was stocked with his hard food (Pedigree) and 6 cans of soft (Alpo). I cup of hard food with a can of soft food on top in the morning. Then another scoop of hard food in the evening. I discussed with the young lady that he is an emotional dog (also was written on the paperwork) and he may not eat right away but he will eventually eat. I never heard anything from anyone. I picked up Ruff and he was very sad and I noticed right away that his nails were not cut right. They were tapping the concrete floor. The same young lady got very snippy and told me that they did cut his nails but just didn't want to cut them too short. I accepted this at that moment. I got his food and Ruff and headed to the car. Our poor baby was sad and whimpered the whole way home. It was not until I unpacked the next day that I looked in his travel food and noticed that he was never fed any of the food he was sent with and now it was making sense why my dog now has the poops. Now, I checked my home phone for messages daily and had my cell phone on me. I did not receive any calls to tell me that he had not eaten in what they are saying now was days. So that brings me to the totally unprofessional and completely rude phone calls from this morning with the very same young lady that I had spoken with both times. I started the conversation off by stating that his nails were unacceptable and made mention that he had 2 nails not even cut. She did not respond. I then asked her what they fed my dog since none of the food had been touched. It was at this point in time she said that he did not eat his food so they dumped it back in his tote. Now unless they have some sort of magic in them there is no way that they attempted to feed Ruff. ALL OF THE FOOD WAS STILL THERE. NONE of the cans had been opened. She told me that I was feeding my dog garbage and told me I was stupid. I made mention that they were not vets and they made no attempt to call me or for that matter did not mention any complications when I picked him up. It was at this point the young lady told me not to call the store anymore and hung up on me. When I called back she threatened to call the police on me for harassment. I was simply looking for an explanation and an apology. Instead I was threatened, cursed at and called names. I will NEVER use these folks again. I will NEVER recommend this place to anyone, not even for a dead rat. I concluded my conversation with the young lady by telling her God Bless You and I hung up. In summary: DO NOT DO BUSINESS HERE! I agree too with the phone manners of the facility are totally lacking. I had to call 4 times to get someone to answer the phone. read more

This place is poorly managed, and dirty. The owners are only out for themselves, and not for making customers happy. They want to counter act all negative comments by saying "no contact", followed by, "this is harassment" when the customer has every right to be fully heard. This is POOR customer service. Buyer Beware. read more