I used EZ storage in Ross for a month while I moved from one house to another in January/February…read more Everyone who works there was really nice, the deal I got for a month was phenomenal, and using their truck for free to move in was worth more than the price of the 10x20 unit I rented. I'll be using them for any future storage needs.

The place itself is kept in good condition but the service was horrible. We had a slight…read moremiscommunication about payment and the owners immediately assumed we were trying to take our stuff and not pay. As soon as we got there, we were met with aggression from one of the owners. Then the other owner called us and threatened to call the cops, she explained that they've had customers in the past that didn't pay. I completely understand that matters like that occur but that doesn't make it right to treat us like that.

Had a fantastic experience at this branch with Mike this morning. We booked a 20' truck for one way…read moreto Canada, and yesterday Uhaul "lost" our booking. Made new plan, sent me to another branch, waited nearly and hour, also no luck. They then sent me to West View, arrived to late to pick up yesterday, unable to get app to work (I'm age-challenged, and my Canadian phone did not help.) Arrived 10 minutes before opening time today at West View, and Mike unlocked the door, and immediately got me sorted, within 15 minutes I was on my way, no hassles whatsoever. I could even choose where I wish to do the drop in my hometown in Canada. Totally changed my Uhaul experience from zero to 5 stars. Thank you Mike, I hope you get a bonus, you deserve it. Best customer service I've had at any Uhaul ever. (And I have done quite a few.)

Blake was extremely rude and arrogant to customers and honestly should not be working in customer…read moreservice. This was some of the worst service I have ever experienced. I used to rent here all the time, but after this experience, I will not be returning.

This facility is very clean and offers exceptional security and customer service. We maintain a…read morestorage unit for overflow furniture, and recently, we needed a large unit to store an entire family room's furniture during repairs to our home. John is the manager, and he goes above and beyond to ensure customer satisfaction. We give John and Guardian our highest recommendation.

Well run, efficient, organized shreddingevent with fantastic staff. I plan on returning next year…read more Guardian rocks!

First let me say that my rating reflects almost solely on the manager Benjamin Richert at the North…read moreHills location. The contents of our storage unit were sold literally 3 hours after we were due to pay up our bill. I am not disputing that we were delinquent in payment and that selling the contents is their policy. What I am completely distraught about however is that the manager showed no sign of decency or compassion when I pleaded with him to contact the buyer for us so that I could potentially purchase back some of the contents that had personal value from my deceased mother. He basically all but shoved us out the door. I even asked if I could speak with his supervisor and he would not even give me that information telling me that it was none of my business. I am going to continue to try as this has huge sentimental meaning to me. Please be wary of this business if you are considering their storage facility. I understand it is a business but when you are dealing with personal items that a buyer will potentially discard some show of compassion would not be too much to ask..

I stored household items here recently. The unit ended up having mice so I moved out. When we…read morecanceled because of rodents they did nothing.

Very efficient and professional. On time and moved quickly…read more I really can't believe how good they handled the job.

I previously rate this company high. However I just found out how poorly the handled my furniture…read more Upon sitting on one of the beds it BROKE!!! Also, I have 3 useless bookshelves. The pins needed to hold up the shelves are missing. Isaiah told me they were in my old home office tape together in a ball. I went back there and found nothing anywhere I looked. Afraid to sleep on either bed that they reassembled. I removed the photos and changed the rating because Jerome from Moving ahead did an excellent job of correcting all our issues. I view the measure of a company not only on the original work but how they handle any issues that occur from the move. Moving Ahead Services did an excellent job correctly every issue we had. I recommend this business.

I spoke with the owner of this business about storage space and he was very helpful and spent time…read moremaking sure my questions were answered and my site visit was prompt. Nice job.

From the owner: We offer a variety of storage services. Indoor self-storage units in a range of sizes as well as…read moreoutdoor vehicle storage. Book now online to save up to 50% off our standard monthly rate.

The actual movers where really good however they didn't start until 3 pm and then the office…read moreovercharged me. They charged me for 12 rolls of packing tape when they barely used a 1/2 roll. I called twice for a refund of that charge and they kept saying g they would do it but never did. The customer service in the office wasn't great as they never updated me on the timing either as I had to be the one to keep calling.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.