The staff went out of their way to help and are extremely friendly. The units are well maintained…read moreand you can pay an additional fee for climate control. This is my second time using their top notch service.

I am a repeater (4) at the Express in Etna. Each time that I have moved, I use Express. A gentleman…read morethat works there,Scott Coull,is every where in the building. He helped me with any questions that I had and lent a hand with heavy items. Just an all around great guy!

Great customer service and friendly staff. The units are clean and staff is helpful - 85 characters…read moreare needed I'm not sure what else to say. They have moving truck and flat beds to help move your suff

Awesome service! Great storage units with easy access. Climate controlled, freight elevators…read moreWonderful staff!

Our service at Guardian Storage Shadyside was the best!! They have been great at answering my…read morequestions and communicating what to expect. Filling out the paperwork and getting our unit set up was super simple thanks to Matt! He was awesome and helped answer all our questions. Everyone here has been friendly and kind. I'm glad to have my things stored here knowing they are safe and I'm paying a good price for the unit.

Every person working here is amazing. They were our first contacts after planning the move to…read morePittsburgh, and they really represent the kindness that I've experienced here from the locals. We've used them twice, on separate occasions, over the last 6 months. I highly recommend working with Guardian Shadyside!!

moved march 12-13,2026. broken table legs on large oak dining table. I've been calling them for…read moremonths to get reimbursed. I keep getting the run around. I would not recommend them!

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

Came to return some boxes. The lady behind the counter is as sweet and kind as can be. The line…read morewent to the door and she never got flustered, short with a customer, or impatient in any way. The guy in front of me had a reservation and something got messed up. She gave him a larger unit and gave it to him for a bargain. I would come back just because of this kind woman.

I had an incredibly disrespectful experience at this Washington Boulevard location. When I arrived,…read moretwo employees were standing outside talking. I greeted them and walked into the building, assuming someone else was inside to help. No one was. It turns out those two were the only ones working.They proceeded to stay outside and chat for another five minutes. When I finally stepped out to see if they were coming in, one employee literally held up his finger to me, signaling me not to interrupt their conversation.When he finally decided to come inside, I told him I was looking to get a hitch installed. Without saying a single word, he just pointed to my right to indicate I was in the wrong section. Zero communication, zero customer service, and absolutely no apology for being incredibly rude. I walked out and will gladly take my business elsewhere to get my hitch installed. Avoid this location if you expect basic decency and service.

Very efficient and professional. On time and moved quickly…read more I really can't believe how good they handled the job.

On time, courteous, quicker than estimated, which was also less expensive (but we had everything…read moreboxed and laid out). A good crew. All together, a good experience at a stressful time.

I had to rent a unit to store items from my son's house. I looked for something close, temperature…read morecontrolled and a good value for what I needed. In Penn Hills, I always drive by the Defender Penn Hills location (Frankstown Rd) and it looks small but it really is a much larger facility. Very secure and appears clean. They have several size units to choose from. I went with the 10 X 10. Robert, the manager is friendly and thorough with the details of the rental. Also they are military friendly so it was indeed a pleasure to work with Robert. Good value, close to home location, expert service, clean and equipment available to move things into the unit.

From the owner: Start storing with Defender Self Storage in Penn Hills PA today! We offer contactless storage…read morerentals, moving supplies sold on site, and experts to help along the way. Our storage units are all interior with temperature controlled amenities to ensure your belongings are safe and secure. Learn about the many amenities our storage facility offers and where we are located below. You can also take a tour of our facility through our virtual tour online or set up a time to walk through with our on site experts. You can view your self storage rental before renting even if you reserved online, come in and see the best storage units in Penn Hills PA for yourself.

I had a question regarding the terms my contract with Compass Self Storage. I spoke with Deja and…read moreErin who quickly looked into my question. After sorting out the problem they explained what happened and immediately took care of my concern.

This storage unit is absolutely perfect for college dorm room storage over the summer. It is…read moreeasily accessible and very clean. Tammy is beyond wonderful! She was incredibly helpful with helping us figure out exactly what we needed! She made sure we were set with everything for the move and also helped us rent the right truck. Customer service is what sets this place apart from the others!