Great customer service and friendly staff. The units are clean and staff is helpful - 85 characters…read moreare needed I'm not sure what else to say. They have moving truck and flat beds to help move your suff

Awesome service! Great storage units with easy access. Climate controlled, freight elevators…read moreWonderful staff!

Our service at Guardian Storage Shadyside was the best!! They have been great at answering my…read morequestions and communicating what to expect. Filling out the paperwork and getting our unit set up was super simple thanks to Matt! He was awesome and helped answer all our questions. Everyone here has been friendly and kind. I'm glad to have my things stored here knowing they are safe and I'm paying a good price for the unit.

Every person working here is amazing. They were our first contacts after planning the move to…read morePittsburgh, and they really represent the kindness that I've experienced here from the locals. We've used them twice, on separate occasions, over the last 6 months. I highly recommend working with Guardian Shadyside!!

The move went very smoothly. The movers arrived on time and finished ahead of schedule. They…read morewrapped the items and handled them with care. A manager called me after the move was complete to make sure that I was satisfied with everything. Excellent customer service! I would recommend this moving company.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

I have used the Washington Blvd. location numerous times over the years. I have always had positive…read moreexperiences, the staff has been kind and professional.

I waited till the last minute to reserve a truck, and they called to tell me I couldn't reserve one…read morefor a week because it was so busy (it's summer lease time) but the customer service person helpfully suggested getting one of those U-boxes for storage, which so far has been cheaper and much less worry. I'll warn you it is a bit smaller than a 10' truck, but I was able to pack all of my stuff in it. When I came to get the truck, the guy at the counter was super helpful despite it looking like they were a bit understaffed. Don't remember his name, but he has a huge beard. I don't get people complaining about being charged for a full day, renting these trucks is so cheap to begin with. I read through some of the bad reviews and it looks like the majority are upset about having to talk on the phone for a bit longer than they wanted. If you're moving in Pittsburgh, I'd highly recommend this location for your rental truck.

I previously rate this company high. However I just found out how poorly the handled my furniture…read more Upon sitting on one of the beds it BROKE!!! Also, I have 3 useless bookshelves. The pins needed to hold up the shelves are missing. Isaiah told me they were in my old home office tape together in a ball. I went back there and found nothing anywhere I looked. Afraid to sleep on either bed that they reassembled. I removed the photos and changed the rating because Jerome from Moving ahead did an excellent job of correcting all our issues. I view the measure of a company not only on the original work but how they handle any issues that occur from the move. Moving Ahead Services did an excellent job correctly every issue we had. I recommend this business.

Moving ahead lied to me about my price for Moving. I received the estimate and when it was time for…read morethem to pack up my belongings they turned around and left me hanging and did not return. When the price went up, I said ok I am ready to go. They never returned my deposit or explanation of them leaving. Later on down the road I received a phone call from them wanting to negotiate for at least my deposit back. They did not give me my deposit back or apologize for their wrong actions in handling it. I would not recommend them at all, Do Not waste your time with these characters, they are a shady company move on to another company. DO JOT CONTACT ME WITH AN OFFER TO TAKE MY POST DOWN.

I had to rent a unit to store items from my son's house. I looked for something close, temperature…read morecontrolled and a good value for what I needed. In Penn Hills, I always drive by the Defender Penn Hills location (Frankstown Rd) and it looks small but it really is a much larger facility. Very secure and appears clean. They have several size units to choose from. I went with the 10 X 10. Robert, the manager is friendly and thorough with the details of the rental. Also they are military friendly so it was indeed a pleasure to work with Robert. Good value, close to home location, expert service, clean and equipment available to move things into the unit.

From the owner: Start storing with Defender Self Storage in Penn Hills PA today! We offer contactless storage…read morerentals, moving supplies sold on site, and experts to help along the way. Our storage units are all interior with temperature controlled amenities to ensure your belongings are safe and secure. Learn about the many amenities our storage facility offers and where we are located below. You can also take a tour of our facility through our virtual tour online or set up a time to walk through with our on site experts. You can view your self storage rental before renting even if you reserved online, come in and see the best storage units in Penn Hills PA for yourself.