As someone who heavily relies on reviews to make informed choices, I am writing this to provide a…read morefair and factual accounting of my experience with 9 to 5 Pets. We have officially terminated our relationship with this company following repeated incidents of unfulfilled instructions and safety violations. The owner, Jennifer, called to address these final issues. Her exact response was, "I'm sorry we cannot meet your level of service." To be clear, the "level of service" we expected was simply that our cats' litter box be cleaned, our basic safety instructions be followed, and unauthorized guests not be brought into our home. This is not an extreme expectation; it is the baseline requirement of professional pet care. Our issues began during a prior booking when a sitter routinely brought her young child into our home without our prior knowledge or consent. Our home is not childproofed, making this a significant liability and a violation of privacy. I brought this directly to Jennifer, expecting no future protocol violations. Unfortunately, our most recent trip proved that oversight remains a systemic issue. We returned home at 11:00 AM immediately following a scheduled final morning visit to find the following conditions: Neglected Sanitation: The litter box was entirely full with no fresh litter added. It had been neglected long enough that our two cats resorted to urinating and defecating on the floor outside the box. Safety Protocol Ignored: We explicitly instructed that the cats could enjoy the lanai during visits, but must be brought inside with the lanai door securely shut upon departure. Leaving this open during a Florida summer is a severe heat hazard. 9 to 5 Pets completely ignored this safety directive. Lack of Home Maintenance: Dried cat spit-up was left on the floor for days, indicating the sitters were not actively inspecting the living spaces. HOA Non-Compliance: Basic requests to return the garbage cans to their proper place were ignored. They were left out for days, resulting in an official warning from our HOA. Every instruction violated was clearly outlined in our routinely updated online profile. Jennifer's dismissive response proves that 9 to 5 Pets does not take accountability for failing to meet basic industry standards of cleanliness, safety, and communication. If you require a service that respects your home boundaries and ensures the baseline well-being of your animals, I cannot recommend this company.

They're requiring me to fill out an email with all my personal information before I even have a…read morechance to have a conversation with somebody. It doesn't feel right and it's certainly not how I want my pets to be treated

I always have to wait, very expensive and the older lady at the front desk is very rude!read more

A friend and I go every week and pet the animals who are in need of comforting (post-surgery, cage…read moreanxiety, etc.). The venue looks clean and tidy, the staff is caring, and they do board. The staff welcomes us and seems glad that we come. I think they may specialize in larger dogs, but that may just be my impression.

Our pup daycare/boarding facility abruptly shut down a few days before the Thanksgiving holidays…read more We had 2 trips planned in the next week! I had no idea what to do on such short notice. I contacted Dog days & Cat naps. I was surprised when the owner JP answered the phone. After a long conversation , all he had available on short notice was a 30 min drop in session with Lora. I couldn't be happier with her services. She was on time and followed what we talked about to the exact point. Because we had back to back trips I had to schedule a 3 hr in house pup- sitter. This time we had Kourtney she was always on time. She played, walked and gave Solo hugs and cuddles for their time together. Both Lora and Kourtney were great with Solo. I wouldn't hesitate to use either one for future sitting or walking. After each visit we received a report along with pics. I have glad to have found this company!!! Thanks JP and your staff!! Anthony Peters

I've used Dog Days & Cat Naps multiple times and they are always reliable and professional in every…read moreway. My dog hates to see us leave him but when we need to be out of town, he LOVES the care he receives from their kind and loving sitters. They are fully insured and have recommended their services to several neighbors who have also been completely satisfied with using their dog sitters. It's very reassuring that your "family member" is cared for and loved when you cannot be with them.

Christina is a true professional and the love she has for dogs shines through. She's very…read moreaccommodating, thorough, conscientious and her environment is clean. She made both our pups feel right at home during our "meet & greet". Prices are reasonable for the care and attention given.

I have a large shelter dog that got out of his harness and attacked another dog in my neighborhood…read morewhile my dad was walking him. Thankfully no one was hurt but I needed to change where I walk my dog from now on. Somewhere other dogs are not around. Also getting knee replaced in 2 weeks. I found Christina's info on Next Door and called her right away when I saw her name and local VA phone number (where I am from ) After chatting with her, I KNEW that she was the real deal. She came to the house, met my us all....dog and family and we all immediately loved her! I have booked her for many walks and know I will be boarding my dog with her when I am traveling in the spring! I was a complete wreck after everything that happened with my dog but I am at peace now knowing that my dog will be in the very best care with Christina!!

I have been leaving my dog at Preferred Pet Care for about two years. He absolutely love it there…read more It's a family owned business and the owner has the ultimate passion for pets. Highly recommended.

STAY AWAY!!! You've been warned…read more Here's what happened to us.... 1. NEVER CALLED BACK. When I arranged to have my dog (Milo) stay with Crystal we began talking through logistics but then she had to jump off and she said she'd call me right back. A couple of days later, after not hearing back from her, I called her again. She said she remembered me and tried calling me back but, "must have had the wrong number". Not sure how she could have had the wrong number when your phone shows "recent calls". 2. NO DOG TOYS. No dog toys in sight, inside or outside. 3. WENT RADIO SILENT. I heard from her on Sunday at 9:49am. After not hearing from her on Monday, I texted her on Tuesday at 1:58pm, No word back. I texted again on Wednesday at 8:08am. Still silence. I then texted her later that morning at 11:10am, left a voicemail at 11:43am, sent an email at 11:48pm, and a FB message around that same time. Lastly, I left her a missed call an hour later at 12:43pm. To summarize, I sent 3 texts, called 2x, and sent an email and FB message after not hearing from her in nearly 3 days. (She claimed I didn't give her time to get in touch with me because I only sent the email and FB message 1 hour prior to us connecting via phone. However, that disregards all of the texts and calls I made in an attempt to reach her before that.) 4. ONLY PICKED UP WHEN I CALLED FROM ANOTHER NUMBER. 5. CLAIMED SHE NEVER GOT MY TEXTS, VOICEMAIL, OR MISSED CALLS. When we did connect, she claimed she never received any of my texts, my voicemail, or my missed call. I believe she doesn't realize that the iphones show when texts have been delivered. 6. YELLED AT ME FOR THE MAJORITY OF OUR CALL. 7. WRONGFULLY CLAIMED I DEMANDED MILO SIT ON SOMEONE'S LAP FOR 2 WEEKS STRAIGHT. Not only did I never request he be in someone's lap 24/7 for two weeks, but that wouldn't even be feasible... I told Crystal that Milo is most comfortable with people and loves sitting on laps and shared how I hoped he could get some lap time at her place since he gets scared easily. That statement's far from demanding he sit on a lap for 2 weeks straight. 8. WRONGFULLY CLAIMED I ACCUSED HER OF NOT FEEDING MY DOG. This thought hadn't even crossed my mind. 9. LOST HER SH*T WHEN I ASKED FOR PICTURES, AFTER SHE TOLD ME I COULD ASK FOR PICTURES. When I dropped Milo off, she said, "He's your baby; if you want pictures of him, just text me!" I thought that was very kind. After she offered to share pictures with us, I texted her [at most] once a day to ask for a photo or video. Some days, I didn't ask at all. When she finally answered my phone (when I thought to use someone else's number) she then yelled at me and claimed I was demanding because I asked for photos. She said I was the most demanding customer she's had because when she offered to send me pictures, she hadn't wanted to send them almost daily, and it was my fault for asking for the photos... 10) CANCELLED ON US 1/2 WAY THOUGH DOG BOARDING LEAVING US STRANDED MID-VACATION. Our call ended with her telling me she wouldn't continue watching my dog because I was demanding (demanding of what? I still don't know... I guess for requesting the photos that she offered to send) and that I needed to have someone pick my dog up. This led me to scramble and have to find someone at the last minute to get my dog and then care for him just as the holidays are about to start.

I have delayed writing but I must give an explanation in terminating my association with this…read morefacility, since we have been coming to St. John's Animal Clinic since 2002. First let me begin with the positive, - [ ] Dr. Dawn Stewart- So sweet, compassionate and caring. Most of all professional and knowledgeable. What a loss for this practice! - [ ] Dr. Ashley- Assisted with transitioning my Hank across the rainbow bridge. Patient, kind and caring. She is the reason I stayed a little longer with this clinic. - [ ] Brandi- Assistant that always helped me and I could tell her true love for my pets by her enthusiasm when she saw us. Now for the negative events that have led me to my decision that it is time for a change. On September 14, 2024, I requested a refill on my dog's Heartgard. The office told me I would have to bring her in for a blood test prior to the refill. I explained my financial considerations and wanted to keep my dog protected. I first requested to set up the appointment on my next payday in 2 weeks and refill the prescription and that was declined. I then asked could they waive the $80 office visit to help me get her in sooner since I would be paying for bloodwork and an exam. They told me they would speak to Dr. Hill and call me back. There was never a callback. This facility has gone corporate. This veterinarian does not care about a lifelong client. I should have left long ago but stayed.  I absolutely cannot return to this practice.   After 22 years of being a client, with multiple pets, I have literally spent thousands of dollars at your clinic. But I get treated so poorly. No customer loyalty or compassion for my situation. Therefore, it is well past time I move on. I understand a big corporation has acquired the practice and only is interested in money, I can certainly see that with just the increase of the price of an office visit.  I will give this advice, people want a constant perception of caring and consideration. It is good public relations. This notice will also be posted on the reviews of your clinic. Like other reviews, it's about $$$$ not customer service. I was told there would be a callback after speaking to Dr. Hill concerning my requests but nothing. Due to No response from your office concerning considerations and requests- at least call me back when you say you will. I hope you and your corporation are happy together.

Dr Hill & the entire staff (Gail, Lauren, Carmen & Miranda) were outstanding & made our dog very…read morecalm & comfortable. We would highly recommend AMC at St. Johns to anyone who truly loves their pet. Jim & Deb E

Best vet I recommend you come here with your pet the place very organized and clean and friendly…read moreand kind and caring and helpful and honest! When I used have pet i took him there all the time they answer all my questions! Seriously come here bring your pets here they are so awesome! Happy president's day everyone! From Lauren

Highly recommend Nease AH! We have a couple dogs & a couple…read morecats, and we'll never go anywhere else for their needs. From the friendly front office staff to the caring and knowledgeable veterinarians, and from well visits to last-minute halfway-panicked requests to drop in, we've always gotten stellar care for all of our animals. I love that they follow up to check how they're doing afterwards too! They care, and it shows.

What can we say about the staff here. Amazing, but none so amazing as McKenzie who was with us when…read morewe gave our Merlin his peace this evening. She was so great to have explain the process and was with us when we needed her and gave us privacy when we needed it. Thank you McKenzie and Pets R Family.

Took both of my dogs to get their nails trimmed and the front desk staff is nothing short of…read moreamazing! One of my dogs is so nervous, they immediately gave her pets and talked in a calming voice. They also offered to assist me getting to the car because with 2, 55lbs dogs is not easy. I highly recommend them!