This review was from a horrible dreadful experience I had with this agency in the past. However,…read moreit was removed I am assuming because I used names? Either way all members of my household are not insured through another company other than State Farm all together. Horrible customer service, lack of communication or any follow up this office made me almost move all of my cars from SF to another agency all together. How I wound up at Cynthia D'amico's office : My stepdaughter went onto Statefarm.com and filled out the application for the credit card and at the end there was a "What else can we help you with" and it listed Auto, Home, Business etc insurance. So we just clicked the Auto button. The next day we get a phone call from Heather at Cynthia D'Amico's State Farm office. Heather give us a cost for my step daughter to be insured. We were so excited because the rate was significantly cheaper than what she is paying now. Heather even told us that if Kourtney could get a "Good Student" letter it would save her another $20 a month for the next 5 years. I then personally went into Cynthia's office and spoke with Heather and the supervisor Alex to explain that about 3 years she had gotten tickets up in Illinois, she got pulled over for no blinker but upon that stop she was cited with expired tags and no registration but this was her mothers vehicle. My Step daughter had hired a lawyer for these tickets and I wanted to be up front full disclosure and informed of this. They ran her license and said everything was fine. I then emailed Didi from the other State Farm office to request for all of our vehicles to be switched over to Cynthia D'Amico's office. Didi replied asking for me to please stay with her office and I replied to her stating that we were getting conflicting information and to please call us. To that Didi's reply was "I spoke with Angela and discovered your daughter was driving illegally. I would be happy to honor your request to transfer to another agent. It gives State Farm the opportunity to review your household when changes are made. They will make sure that your household is rated properly. Thank you for the time you where with my agency. Best wishes." but refused to return my call!! I then sent the email thread between Didi and myself to Cynthia since she is the actual agent and have her possibly look into why her staff and another SF agent was giving me conflicting information. It took her almost a week to respond and she responded "I spoke with a supervisor and because I am not the agent of record they were, unfortunately, not able to discuss all of the details of your account. I did, however, receive an email from the other agent, and she explained to me that Kourtney was driving on a suspended driver's license with expired tags. Unfortunately, with this new information, the other again would be correct in regards to insuring my step child. Also, if your policies are not Guaranteed Renewable, we could not guarantee that your household would not be affected. I hope this helps to clarify the situation. Please let me know if you have any further questions." I replied immediately that my step daughter has nor had ever driven illegally or had a suspended license and to please call me. I waited 6 minutes and called the office and was informed that Cynthia had left already I waited 24 hours and tried to get Cynthia again via phone and was told she was not in. At this point I called State Farm 800# which I explained that my step daughter has NEVER had a suspended license or driven illegally and the problem I was having with conflicting stories. The 800# put me on hold and escalated my call to which the lady said she needed to get underwriting involved. 45 minutes later I was told underwriting gave my stepdaughter the green light and that she was good to go and had nothing on her license! Any business that can not return a phone call within 24 hours is a shame!!! Especially when they email you with false information!!!

BELOW IS AN EMAIL I RECEIVED WHEN CYNTHIA PRESSED REPLY ALL…read more I know you guys have been on top of this. He is something else. Just continue to be polite....your emails have been perfect. It's all we can do. But we are not going to let him upset or threaten us. If he does not like our office, he can go elsewhere. You guys have bent over backwards. I just don't want a problem or bad review so just keep doing what you have been. Let's not poke the bear! Lol. Thank you I am the customer. It took multiple calls to get the policies correct, emails, etc. I made my decision to leave when i RECEIVED an email from CYNTHIA the AGENT. She hit REPLY all. When i responded i got a NON APOLOGY, SHE LEFT ME A LONG VOICEMAIL that she sorry she sent it to me. Really? No apology for slandering me. I made no threats. Yes covid is terrible, yes we have all suffered loss. Whatever happened to simple human decency? IN Reading some of the other reviews, including the FOUR that YELP hides in the mainstream is written by HEATHER K, who works at the agency. Still waiting for the EXECUTIVE customer service team to respond.

Even though we have our own accounting firm, in order to have an unbiased, independent company,…read morewhen my father-in-law passed away we used Liz Dunn to handle the trust tax return. I am so happy that we did this. Liz Dunn and her entire staff is professional and very informative. They answer any questions and are empathetic to your situation. The only issue that I had is the length of time that it took them to get our return done. It was months and we had to call several times before it was completed. They do request an up-front retainer. Something that we should be doing with some of our clients. Other than these few issues, the office is nice and very convenient for anyone that lives in Boca Raton and vicinity. There is ample parking and they accommodate you without any wait time when you make an appointment.

Was reommended for finding $10M umbrella policy. Karim Mali did a great job in finding new cheaper…read moreunderlying coverage and the $10M umbrella coverage we were looking for.

This is a great team to work with. Sonia and John made our transaction easy! Highly recommend!read more

Nicole Abreu has prepared my taxes for 5 years. She was prompt and knowledgeable when I was audited…read moreby the IRS thru no fault of The Tax Pros. She conversed and advised my UBS representatives to ensure my 1099x was accurate and clear, avoiding any future problems.

Marisa is a true professional in her craft she not only helped me raise my credit score, but she…read morecalmly walked me through the process and made me feel comfort the entire way. I know have the availability. Through her guidance to have a fantastic credit score. If you are in the need of someone to help you with your credit, I would highly recommend Marisa and her company. thank you Marisa for all that you've done. AnnaLisa

DO NOT USE MARISA! nothing gets done on your credit. they take your money and don't do anything for…read moreyou! I have never dealt with someone so unprofessional. when I confronted her about my own issues she very unprofessionally responded using exclamation points and yelling. she's awful!. I will be reporting this company. She won't even give a refund. She is blaintly lying in her response, as you can see in the picture I attached, I asked for a refund. I also have two more emails in which I kept asking for one and she never acknowledged that I wanted a refund, just kept giving excuses.

Great service they are very helpful whenever I am needing some help with home insurance adjustments…read morethey get competitive rates. Carrianne May was a big help. highly recommended

My condo insurance almost doubled this year and I had to work directly with Allstate since Kristine…read moreGomez at Brightway wouldn't assist. I was able to get an almost $700 reduction in my policy but had to call Allstate directly. Very disappointed with Brightway and Kristine and would give less than one star if I could. Another example of extremely poor customer service and a company getting paid commissions with no service to the customer. I will be looking for a new agent - Allstate was happy to provide other agents in the area.

I have been a customer of Harbor Insurance for quite a few years. This year they had to help me…read morefind a new car insurance company as travelers stopped doing business with them. Pauline was great she worked to get me an "A" rated company at a very competitive rate. She also tried to rework my home owners but because of where I live there was snot much she could do thegood thing is I am not with Citizens.

Barbara Aho is amazing! She is thorough and makes sure you get your maximum refund! I highly…read morerecommend her! She is friendly and her office is conveniently located in Lantana! I am so happy she was recommended by friends of ours! She definitely exceeded my expectations; but also advised of deductions that I did not know I qualified for! Cannot say enough good things about her! She is very knowledgeable and has taken the hassle out of doing my taxes on my own! You will not be disappointed! Thank you, Barbara!