I wish I would have reviewed the numerous Yelp, BBB and Next Door reviews before doing business…read morewith AAA Travel. Without going into much details, we booked a Canadian cruise with Brandi LaValley in the Trailwinds Villages, FL office and what a nightmare. At this point, will just leave it at this. Air Canada sent a $555.78 refund directly to AAA Travel on 11/12/2024 and they refuse to give it to us. They want us to contact the "travel insurance". What a joke. And this is not only the uncaring local "agent" but I contact AAA Travel Corporate and was told to just deal with her. Guess $555.78 is no big deal to them.

After being told three times they didn't receive my fax, I went to this office and was told the one…read moreguy who handled life insurance was on vacation. They said there was one in Wildwood so I asked them to call down to make sure they could help me only to be told that person was also on vacation and no one else could help. I am so tired of being jerked around by this company. They are the worse!

Attempted to get home and auto insurance at the Spanish Springs office. It has been three weeks…read moreand still no quote even though I have called twice more and stopped by the office a 2nd time. They act like they do not want my business. The only reason I can come up with is that they hated the email address I provided them witch contains "NONWOKE." OF course, I am glad I found this out before doing business with any organization or person who supports this current Democratic party and their woke policies.

we were notified by our homeowners that we were being dropped. After shopping around we were told…read moreby some others to try Village Insurance in Spanish Springs. the first appointment went well. she said she was going to get right on it as we were going to be cancelled at the end of November. Week goes by, heard nothing. I called. person we were working with was out to lunch. she would call back. Nope, never happened. called back next week. she was unavailable and would call back. Nope never happened. called again she was with a client. would call back. Nope. Today I called again. she was not available BUT she did call back but acted at first as if she had no recollection of speaking with us. When I expressed my concern that she had not gotten back to us even after several phone calls, she said she was just getting back after being sick with Covid and out for 3 weeks. No one else including the receptionist who previously had told us that she was at lunch, or with the client knew she was out sick for three weeks???? What a way to run a business, and now we are scrambling to find coverage.

I did business with this company for years without much issue. A Friend expressed having unpleasant…read moreexperience with them but I just assumed it was a fluke. When it came time to renew my policy this latest time instead of things going smoothly I was given the run-around. Some things were said that really made me question the situation. Realized that things had been a bit off for a while and a few policy details had been changed without my input, while some changes I had requested weren't being applied. Took my business elsewhere and now have much better coverage for a lower price.

Called and left a message to the receptionist to have an agent reach out when they had time and…read morenever got a returned call. There needs to be more agents serving the villages area in my opinion- I called another agent close by, they had the time to put a package together for me.

Beware the bait and switch tactics! These guys sold me…read morepolicy, took my money, then one month later came back to demand I make major renovations on the house in one month or they would cancel my policy. So they canceled my policy and kept a sizable chunk of money. On top of it, my agent was condescending and snide to me on the phone making the multiple phone calls a painful experience. The owner refused to get on the phone and speak to me too. I wish there was a 0 star rating.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am a retired professional baseball player. I enjoy guest speaking engagements with our youth and volunteering in and around Lady Lake, FL.