A Premium Facility with Absent Service…read more
I brought my vehicle to C&C Collision on January 12, 2026, for a comprehensive repair involving a rear bumper and liftgate replacement following an insurance claim. I picked up the vehicle on January 24th, and while the facility presents a polished, high-end veneer, I quickly learned that the service philosophy does not quite match the showroom aesthetics.
Within twenty minutes of leaving, I noted a misalignment in the liftgate. I intended to return immediately, but a massive snowstorm intervened. For 8 out of the 9 days between picking up the car and returning it for the realignment on February 2nd, the vehicle was sitting stationary in my driveway, buried under snow. I even provided the management with continuous footage from my Ring driveway floodlight camera to prove the vehicle was untouched during this time.
When I dropped the vehicle off for the realignment, we noted a missing reflector. However, it wasn't until a phone call nine hours later that I was informed of a very minor dent on the newly replaced liftgate. At this time, it was suggested that I must have been involved in another vehicle accident, backed into a snowbank, or been struck by an object while parked in my driveway.
These accusations are baffling for several reasons. First, during the brief twenty-four-hour window the car was active and not snowbound, my Tesla's Sentry Mode recorded zero incidents--no person or object came near the liftgate. Second, the dent itself has no missing paint. Since C&C confirmed they paint parts before installation, it is overwhelmingly likely that this component was dented, painted over, and installed with the defect already present.
This brings me to the disheartening asymmetry of this transaction. I, as the consumer, am expected to trust blindly that the part was perfect at the moment of pickup. Yet, when I ask for that trust to be reciprocated--backed by Sentry Mode data and Ring floodlight footage--it is steadfastly refused.
True customer service was notably absent here. Rather than argue further, I have ordered the replacement reflector at my own expense and will simply live with the dented liftgate. I am not writing this to be combative, but to express my profound disappointment. I expected a partnership in repair; instead, I learned that at C&C Collision, the burden of perfection lies solely with the customer, while the benefit of the doubt is reserved only for the house.
