Got a flat while riding and took an Uber to Hilo Bike Hub. Chris determined the tube was bad. We…read morediscussed different options for a more durable set up. He installed light weight puncture resistant tires, tubes with slime sealant, new Ergon grips, and adjustment of disc brakes. I was back on the bike in under an 1 hour. The bike handling, braking and ride is improved.

I utilized Hilo Bike Hub to pack up my son's mountain bike before sending it to the mainland for…read morecollege and their services were amazing! They were able to provide advice on what my options were for getting the bike to Colorado, they were exceptionally helpful throughout the entire experience, and they communicated well the whole time. I had been planning on just paying Hilo Bike Hub to pack up the bike, and then bring the box as sporting goods on our flight. After speaking with Chris, who was very knowledgeable on this topic, we didn't want to take the risk of having it damaged by the airlines and/or TSA if they decided to unpack the bike for inspection. We instead used a bike shipping service, who picked up the bike from Hilo Bike Hub and got it to its destination, all while having it insured appropriately (unlike with the airlines). I just spoke to the bike shop in Colorado that we shipped it to (for reassembly) and they said that the bike was in great shape and that Hilo Bike Hub "packed it phenomenally well". Chris, Alex, and Adam all made this process smooth, pleasant, and worry free for my family during what is a very busy time. The best part is that they were willing to go above and beyond with their service on a transaction that was really quite low in price. It is local shops like this that are such a good representation of the aloha that permeates Hilo, and it should be a reminder to everyone to support your local businesses. Mahalo nui loa no ko 'oukou kōkua!

Great service. I rented a bike from Mid Pacific Wheels at a very reasonable price. Frank was very…read morehelpful and knowledgable.

Serviced my 16 speed 30 yr old Hard Rock bike with derailer tune up, new brakes pads and cables,…read morenew chain and pedals, correct tire inflation, etc., the darn thing is like new! Mahalo Mid Pacific

Great selection of bikes and really genuine people…read more We rented two bikes at 5am and they happily were waiting for us in the wee hours of the morning. Lost our GoPro after the exhausting morning. Kaimu found it and safely returned it. They provided flashlights and locks! Kaimu also has snacks and Wet Naps available for post ride. Efficiency, Loyalty and Snacks. What more could a girl want?

If you plan to see the lava beyond the viewing point (which wasn't all that exciting), rent a bike,…read moreride down until you reach the final barricades, and hike toward the mountain. Two miles in and you'll be just a few feet from surface lava. It was surreal! There are many bike rental shops in this area, but Kaimu Rentals seems like the most legit. You can reserve online, and they provide everything you need (flashlight, lock, first aid kit). The ladies working the counter we're extremely friendly (shout out to the gal from Walla Walla!) and the guys who sized us for our bikes were helpful. Overall, awesome service and experience.

We got an email from these guys ONE MINUTE AFTER POSTING HERE THAT THEY DON'T EXIST and that they'd…read moreSTILL TAKEN OUR PAYMENT that we'd somehow "fallen through the cracks" and were getting refunded. This was AFTER their site advertised they were open, AFTER their site accepted our payment, AFTER we got a pre-trip confirmation email that we were good to go, AFTER we *wasted a tank of gas driving 4.5 hours round trip from Kona on our last day in Hawaii*, and AFTER a next-day "thanks for riding with us" email from them. So ... they only realized we'd "slipped through the cracks" and refunded us when they somehow learned they'd been rumbled here on Yelp. Not pretty stuff. I'd give them the benefit of the doubt, but I'm now sure how we can or what explanation could possibly point toward mere negligence.

The electric bikes from Hawaii Lava Bikes are by far the best way to see the active lava flows…read more Even though it's only a ~4 mile ride out to the lava, after you hike 4-5 miles over rough terrain to see the lava (3-4 hours of hiking on tough terrain!), you will be SO HAPPY that you have an electric bike to get your tired legs back to your car. We flew past so many people on regular bikes who looked at us with jealous and envy as we used minimal effort and got there much faster. The guys who run the company are also INCREDIBLY nice and down to earth. Bikes are in excellent condition, and they give you backpacks, headlamps, and water. Would 100% use this company again.

If you are in Kalapana and want to see Lava, go ahead and rent bikes here to make your journey so…read moremuch faster. This is a family owned business, with some serious and genuine care for the customers. We showed up at 6 and were concerned that we won't be able to make it back by 9:30pm, their closing time. They offered to stat back and wait for us till 10pm. We showed back at 10:15, and they greeted us with smiles and cold water bottles. The price of bike rental includes helmets, locks, bike light, and even head lamp. No surcharges or upsells. This place also has e-bikes, but we were just fine with the regular bikes.

This shop not only have very nice quality bikes for all sizes, but also a shuttle service to Gate…read more2, which is a quick walk to Gate 3 where the real hike on lava field starts. My wife and I took advantage of the shuttle service to make our hike shorter. They give their customers cold bottled water and a granola bar in the beginning. A very nice customer service touch, I think. I tested the fat tire bike while waiting for the shuttle service - the ride was smooth on the emergency/local access dirt road. George, the business owner, made sure we can contact him upon our arrival back to the dirt road. He told us , the last trip is at 10:30PM. So I budgeted 2 hrs and 45 min for our return night hike. It took us about 2 hours during daylight (leisurely hike with picture and water stops). The night hike back to the pickup point took a little longer (2 hrs 55 min). George had to wait 10 min past the cutoff time for us to get to Gate 2. I was texting him of our location when the cutoff time was close. We really appreciate the extra customer service. I'm sure he would have found a way to come pick us up if we arrived later. Budget about 3 hours for a safe return night hike to the dirt road. Night hiking on a lava field is hazardous and safety must be a priority over speed. When we got to the pickup point, George gave us cold bottled water - I finished mine right away after a long night hike. BTW, he also lends out flashlights just in case you did not bring any. I recommend two flashlights - a head lamp type and regular hand held flashlight. These will give an extra margin of safety during the return night hike.

awesome service and bikes. we were able to take guests on…read morefun Hawaii adventures! Mike is a great host, he goes the extra mile for his customers

From the owner: Hilo Rentals & Adventure specializes in helping you get around town with knowledge and guidance…read more Currently we offer bicycles and soon to offer Mopeds.

Our 4:30am lava hike was one of the highlights of our trip to the Big Island. We met up at their…read moreoffice close to the Kalapana Gardens at 4am, checked in, signed some papers and got snacks and coffee (included in the tour). It is recommended that you wear long pants (but some did it in shorts) and requires that you have shoes that cover your toes (no water shoes or sandals). I did it in work out legging and sneakers and my boyfriend did it in jeans and hiking boots. We were both fine and neither of our shoes melted though at one point, his feet got really hot bc I made him stand by the lava for so long for a picture. Bring a good amount of water or your camelback and a hoodie bc it was cold in the morning. They provide you with good headlamps and flashlights since you are hiking in the dark. We were in a group of 12 or so and we loaded up in their nice van and drove out to start our hike. They take you as far as you can go on the road (where people would be otherwise renting bikes or walking) so it saves you some walking. From there, it's just up the lava you go. It was nice that the tour guide told us to take a look at the lava rocks and the texture which was glass like. Basically a warning to tell you don't slip and fall bc this stuff might hurt you. As we walked, it sounded like glass shards breaking under us and we walked towards orange glows up the mountain. Eventually we made it while it was still dark and it was crazy you could feel the heat as you got close to the lava. We spent an hour or so taking pictures of and with the lava and relocating to a few other areas with lava as it eventually got light. We hiked back down the same way and ended around 8:30am. Highly recommend this company as they do a good job making everyone feel safe and we completed the hike at a nice pace. They do not allow kids under 12 and it's probably not recommended for anyone over 50. There are parts where you might have to hop down or take a big step up or down and keep your balance. Our group did a good job and most were in their 20's and 30's and maybe one brave solo hiker in her 40's. Super worth it to wake up early and experience this in Hawaii!

The best thing I've done in Hawaii! We went out on their second day with the new (bigger) boat,…read morewhich provides a pretty smooth ride. We did the sunrise tour, which I would highly recommend. You get to the flow while it's still dark and can watch the sunrise out of the ocean which is another awesome aspect. Parts of the flow were breaking away while we were out there causing new patterns of flowing lava, it's just ever changing the entire time you're watching. A bonus was while on the way back, we came upon a pod of bottle nose dolphins and they swam along with us for awhile. No sooner we left those to continue to the dock, we came up on a pod of spinner dolphins. We absolutely recommend this and it is worth every single penny. Looking forward to doing this again next time we're on the island

We purchased two Magicycle Ocelot Pro electric bikes they are so FUN you can even rent for 24 hours…read moreto see if they fit your needs. We rode in the parking lot and we're SOLD a big smile as we rode beach to EJ who took excellent care of us. Mahalo to such a nice team! Always on it if you have a need or question. If you Cannot buy RENT they have fun guided tours pricing is very fair!

I rented a couple e-bikes through Big Island Personal tours for a 3 hour (half day) excursion for…read moremy hubby's birthday. The owners were so accommodating and kind and allowed me to choose exactly the day and time that I wanted even though it wasn't their usual day for rentals. Everything was so easy and smooth for check-in and check-out. They provided helmets and there is a spot to strap down your things though I recommend wearing a backpack. We were also given locks so that we could lock up our bikes for stops. We went about 30 miles in total with a long lunch break in between. We rode all the way up to rainbow falls and Chong's pond and across Hilo and through wailoa park and some of Keaukaha. We had a blast!! The bikes felt super steady and safe because the assist is very smooth and the tires are thick. We were able to bike with the throttle all the way up kaumana drive and it was easy, I barely had to pedal. By the end of our time I still had 80% charge on my battery and I was using the throttle the whole time! I definitely recommend renting e bikes through this company. The whole experience was perfect and It was a super fun way of exploring Hilo.

Well this was the adventure that the entire family would enjoy. It was easier to ride around than…read moredrive. It was a great experience. I would suggest you get there exactly at 10 to get an early start. Happy trails

This was such an awesome experience! Gwendolyn was so accommodating and patient with my family of…read more6 and took time to make sure we all were comfortable with the e-bikes. We did a self-guided tour and its was incredible to be able to see the volcano sights at our own pace. So scenic and refreshing. Definitely recommend! And highly recommend this business for their excellent customer service! Thank you for the beautiful core memories made!