Got a flat while riding and took an Uber to Hilo Bike Hub. Chris determined the tube was bad. We…read morediscussed different options for a more durable set up. He installed light weight puncture resistant tires, tubes with slime sealant, new Ergon grips, and adjustment of disc brakes. I was back on the bike in under an 1 hour. The bike handling, braking and ride is improved.

I'm absolutely livid about the bike packing service I received. When I opened my bike case, I…read morecouldn't believe what I saw, the handlebar had been smashing against the fork the entire trip because they couldn't be bothered to use the protective cover that was RIGHT THERE in the bag! The damage is heartbreaking, there's a hole worn right through the paint on my fork, and the whole case was covered in paint chips. I've been riding for 15 years and never seen such careless handling of expensive equipment. Now I'm staring down a $2,000 repair bill that I shouldn't have to pay. This bike is my pride and joy, and their laziness has potentially ruined it. I trusted them with something precious to me and they completely let me down. Do NOT use this service if you care about your bike.

This company did not disappoint! Mac was a phenomenal guide--extremely knowledgeable, professional,…read morecourteous, and accommodating. He didn't just share information about the places we visited; he brought them to life and made the entire experience memorable. I highly recommend this company, and if you can, be sure to ask for Mac.

What an amazing experience. We booked a tour to see the lava fields and enjoy a snorkeling…read moreadventure and it was a full day of adventure. Keep in mind there is no snorkeling on this excursion and the area around the Hilton is not safe or appropriate for snorkeling. I am writing the review solely on the lava field excursion part. My wife was very dissapointed that there was no snorkeling as we purchased new snorkeling equipment. Roxy was our tour guide and was probably the most knowledgeable and professional tour guide we have ever had the pleasure of experiencing. Roxy was knowledgeable in the history of volcanoes on Hilo and elsewhere, horticulture, bird species, animals, Hawaiian culture, tourist attractions, history of the Hawaiian Islands, tribes and Capt. Cook, beaches, teachings, burial practices and so much more. Roxy told stories of the early days in Hawaii and how it evolved. Also as a noted her driving and safety practices were impeccable. If you are planning to come to Hilo you must make it a point to reach out to Roxy. We spent approximately 8 hours on the tour and it was so enriching although the lack of snorkeling was a dissapointment . Highly recommended Mahalo

We purchased two Magicycle Ocelot Pro electric bikes they are so FUN you can even rent for 24 hours…read moreto see if they fit your needs. We rode in the parking lot and we're SOLD a big smile as we rode beach to EJ who took excellent care of us. Mahalo to such a nice team! Always on it if you have a need or question. If you Cannot buy RENT they have fun guided tours pricing is very fair!

I rented a couple e-bikes through Big Island Personal tours for a 3 hour (half day) excursion for…read moremy hubby's birthday. The owners were so accommodating and kind and allowed me to choose exactly the day and time that I wanted even though it wasn't their usual day for rentals. Everything was so easy and smooth for check-in and check-out. They provided helmets and there is a spot to strap down your things though I recommend wearing a backpack. We were also given locks so that we could lock up our bikes for stops. We went about 30 miles in total with a long lunch break in between. We rode all the way up to rainbow falls and Chong's pond and across Hilo and through wailoa park and some of Keaukaha. We had a blast!! The bikes felt super steady and safe because the assist is very smooth and the tires are thick. We were able to bike with the throttle all the way up kaumana drive and it was easy, I barely had to pedal. By the end of our time I still had 80% charge on my battery and I was using the throttle the whole time! I definitely recommend renting e bikes through this company. The whole experience was perfect and It was a super fun way of exploring Hilo.

I was in for the surprise of a lifetime with a proposal at the end of my adventure…read more The Crew, Gavin and Reed and our driver Heno were awesome in coordinating this special experience for me and my now fiancé! Had the best experience the ladies in office were also sooo kind and supportive in the whole process. 10/10 experience and customer service!! Thank you botanical world adventures for a great day and unforgettable experience!

Set in the heart of a beautiful rainforest, Botanical World Adventures' Zipline tour is truly one…read moreof the most scenic excursions! Nick, Kavahi, Lish, and Heno are the dream team who helped guide us through the adventure, offering fun insights on the local flora and fauna along the way, as well as some some stellar "dad" jokes and banter! You truly can't go wrong with the ziplines at Botanical World--the team is communicative, enthusiastic, and safety conscious, while the location is unmatched!

We went on the Ahiu guided lava tour about a month ago during a trip to the big island. We knew…read morethat the active lava areas were not visible from the volcano national park. so we wanted to get up close and personal with the lava. From what we could tell, this was the best, and it didn't disappoint. They take care of all the arrangements on the phone and when you show up they have a backpack, light, snacks, water, gloves, and poncho ready for you. The tour starts at 2 pm, but it's a little drive out to the start of the hike. The guides will help you find a walking stick to help you keep your balance. Now, the hike itself is totally insane, and not for the faint of heart. It's about 3 hours of hiking through the rainforest, where there is ankle deep mud, fallen trees, puddles, and a lot of up/down and switchbacks. I've got to be honest with you, this is a pretty hard hike and not for the faint of heart. We were somewhat ill-prepared, as we only had regular sneakers. I'd definitely recommend real hiking boots. Then it's about another mile on the cooled lava fields to get to an area where the lava is actively coming out. All in all, you arrive at the lava around or just after dusk. The lava itself is one of the most amazing experiences of my life. It is so hot, that once you get within about 10 feet it starts to scorch your face and arms. You can stick your walking stick in the actively flowing lava, and the tip immediately catches on fire! Amazing, just to dip a stick in liquid rock and watch as it cools to a solid. The guide themselves are totally legit. We had 2 guides for a group of about 13, with one leading the way and another bringing up the rear. We spent a fair amount of time talking to one of the guides, Tomas, a native Hawaiian who is pretty much an all around badass. When he isn't guiding tours, hunting boar, surfing, or other stuff with the company, he does mixed martial arts training and fighting. At the time of our tour, he was still undefeated. Big ups to Tomas. The worst part is the hike out. Because you're starting at about 8 pm, and it's another 4 hours of hiking, you don't get back until midnight or so. I can safely say that it was one of the most exhausting experiences I've ever had. Well worth it though. Overall, Ahiu provided us with one of the more amazing moments in my life. I'll always remember it, and I don't say that in many reviews on Yelp. Definitely do it, but bring hiking boots!

The experience of this was truly once in a life time. The front office however is jacked up. First…read morethey called us on the wrong day and said we were late. We had to email them the reservation they sent us in the first place. Then they told us the hike was about 2 hours when it was more than double that one way. I was totally fine with that, but just be honest about it. I would like to give them less stars just for the way the front office handled the whole thing. The tour was a long hike through a rainy jungle. Then you come up to the lava fields and hike to the spot where the current flows are coming up out of the ground. This tour was an absolute must and I was extremely happy that I did it. We were definitely worn out in the end, but it was all worth it. The guides were extremely friendly and polite. You could ask for anything better. I would have given this five stars if it were not for the front office.

We got an email from these guys ONE MINUTE AFTER POSTING HERE THAT THEY DON'T EXIST and that they'd…read moreSTILL TAKEN OUR PAYMENT that we'd somehow "fallen through the cracks" and were getting refunded. This was AFTER their site advertised they were open, AFTER their site accepted our payment, AFTER we got a pre-trip confirmation email that we were good to go, AFTER we *wasted a tank of gas driving 4.5 hours round trip from Kona on our last day in Hawaii*, and AFTER a next-day "thanks for riding with us" email from them. So ... they only realized we'd "slipped through the cracks" and refunded us when they somehow learned they'd been rumbled here on Yelp. Not pretty stuff. I'd give them the benefit of the doubt, but I'm now sure how we can or what explanation could possibly point toward mere negligence.

The electric bikes from Hawaii Lava Bikes are by far the best way to see the active lava flows…read more Even though it's only a ~4 mile ride out to the lava, after you hike 4-5 miles over rough terrain to see the lava (3-4 hours of hiking on tough terrain!), you will be SO HAPPY that you have an electric bike to get your tired legs back to your car. We flew past so many people on regular bikes who looked at us with jealous and envy as we used minimal effort and got there much faster. The guys who run the company are also INCREDIBLY nice and down to earth. Bikes are in excellent condition, and they give you backpacks, headlamps, and water. Would 100% use this company again.

Our 4:30am lava hike was one of the highlights of our trip to the Big Island. We met up at their…read moreoffice close to the Kalapana Gardens at 4am, checked in, signed some papers and got snacks and coffee (included in the tour). It is recommended that you wear long pants (but some did it in shorts) and requires that you have shoes that cover your toes (no water shoes or sandals). I did it in work out legging and sneakers and my boyfriend did it in jeans and hiking boots. We were both fine and neither of our shoes melted though at one point, his feet got really hot bc I made him stand by the lava for so long for a picture. Bring a good amount of water or your camelback and a hoodie bc it was cold in the morning. They provide you with good headlamps and flashlights since you are hiking in the dark. We were in a group of 12 or so and we loaded up in their nice van and drove out to start our hike. They take you as far as you can go on the road (where people would be otherwise renting bikes or walking) so it saves you some walking. From there, it's just up the lava you go. It was nice that the tour guide told us to take a look at the lava rocks and the texture which was glass like. Basically a warning to tell you don't slip and fall bc this stuff might hurt you. As we walked, it sounded like glass shards breaking under us and we walked towards orange glows up the mountain. Eventually we made it while it was still dark and it was crazy you could feel the heat as you got close to the lava. We spent an hour or so taking pictures of and with the lava and relocating to a few other areas with lava as it eventually got light. We hiked back down the same way and ended around 8:30am. Highly recommend this company as they do a good job making everyone feel safe and we completed the hike at a nice pace. They do not allow kids under 12 and it's probably not recommended for anyone over 50. There are parts where you might have to hop down or take a big step up or down and keep your balance. Our group did a good job and most were in their 20's and 30's and maybe one brave solo hiker in her 40's. Super worth it to wake up early and experience this in Hawaii!

The best thing I've done in Hawaii! We went out on their second day with the new (bigger) boat,…read morewhich provides a pretty smooth ride. We did the sunrise tour, which I would highly recommend. You get to the flow while it's still dark and can watch the sunrise out of the ocean which is another awesome aspect. Parts of the flow were breaking away while we were out there causing new patterns of flowing lava, it's just ever changing the entire time you're watching. A bonus was while on the way back, we came upon a pod of bottle nose dolphins and they swam along with us for awhile. No sooner we left those to continue to the dock, we came up on a pod of spinner dolphins. We absolutely recommend this and it is worth every single penny. Looking forward to doing this again next time we're on the island

First of all, how am I the first to write a review of this place that has been here since 1990?…read more Owned and operated by the same family since its establishment. Yes I did my homework before arriving! Now that I'm here, wow! Just wow! Located close to ITO airport and the beautiful beach, this property has a little or a lot of everything for every traveler! From incredible house/lodge style accommodations (think barndominium - I live in Tennessee) to basic hotel style rooms and suites, even onsite camping for travelers! I was immediately greeted by concierge Lauren who took her time, walking me around the grounds even though I'm just here for the night. I arrived late, but just before sunset. Ok ok, let me go back.... I was flying in from HNL and as my flight departed at 5:00pm, I received a text from Arnotts confirming my arrival. This personal touch started my journey to this review. Being only 12 minutes from the ITO airport, a taxi ride is about $15.00. The drive is beautiful, scenic, and the view of the ocean pretty much the entire drive in reaching the resort. The atmosphere is green, lush, and quiet. Many common areas, so if you're traveling alone, not to worry, this Lodge makes you feel like you're among friends! Check in and be ready to be escorted around the property with a personal tour of all the amenities and your room! Although there are no TVs or phones in the rooms, WiFi is strong and the air conditioner is cold! What more do you need? You're in Hawaii! Go enjoy the sights! The Lodge has its own tour company, excursions! No need to leave your accommodation to find things to do, this place has its own all. 10/10 for sure! Listen, if you want the beach, close to the airport (without noise, I literally heard chirping birds only), excursions, friendly people, beautiful lush grounds, a clean room, and peace! This is your place! Thank you Lauren! You made my first visit to Hilo one I won't forget! ~ Kerry Kirchenberg K9comfortpaws.com

Finally had the chance to do a Mauna Kea Sunset Adventure tour in August 2023, and after doing a…read morelot of research and figuring things out, I am so thankful and glad I went with Arnott's Lodge & Hiking Adventures! Their staff is so awesome overall in experience, communication, and knowledge. The prices are very competitive and reasonable compared to other similar tour companies. And even though Arnott's Lodge & Hiking Adventures is based in Hilo, they are able to meet up with those of us who are staying in Kailua-Kona (or anywhere on the west coast) at the Mauna Kea Visitor Information Station (VIS). Andraes was our tour guide for this particular adventure I was a part of and he definitely shared a lot about the history behind Mauna Kea as well as other great stories! He also had our jackets as requested in our initial reservation bookings, and one thing to keep in mind that even during the summer months, it can and does get cold and freezing at the higher altitudes. I've been told that the summer months are much better in terms of making it to the summit of Mauna Kea than any other times of the year because of the weather conditions. And on that particular stretch, it was the best weather conditions they have had in a while. You do have to spend at least 30 minutes at the VIS to acclimate to the higher altitudes prior to going to the summit. Best to bring plenty of water and snacks along with a beanie cap and mittens. You don't want to be like some crazy hikers whom we saw at the summit with only shorts and a shirt on (and barely any hiking gear on them)! Anyways, it was very clear once we reached the summit and such beautiful views! And a very nice sunset to close out the day! At that high an altitude, you don't want to move around too quickly due to lower levels of oxygen, and you might feel light-headed and a bit dazed at times. Also loved the stargazing show after sunset. Even though I could not get photos, just seeing it with my own eyes was great enough! I don't have an iPhone, but from what others were telling me, it's easier to do it on those kinds of smartphones versus an Android. Overall, excellent Mauna Kea Sunset Tour by Arnott's Lodge & Hiking Adventures and I hope to be back for a daytime tour down the road!