I recently lost my 13 y/o dog unexpectedly at home. I was overwhelmed with grief when I had to call All Pets Great & Small. Michael, who answered my call, was so kind, and walked me through the process of what I needed to do next. I'd never lost a pet this way. He patiently helped me through the call and even suggested I have someone drive me as I was completely emotional, and couldn't think straight. The kindness they show at All Pets is incredible. When I picked up my little one today, the paw print, tuft of fur, and their card and inside made my heart hurt a little less today. Thank you so much for helping me through this trying time. read more

All Pets Great & Small Cremation Service - Pet Cremation Services Near Me - Mesa, Arizona

Words don't express the service the people working here do. The act of being compassionate during a time of mourning still has an effect on me. I have felt more compassion and empathy from the people here than I have others who are suppose to be closest to me. I have never cremated a furbaby but Butter was soo special to me. Thank you All Pets. You gave me hope in humanity may God bless you all. read more

All Pets Great & Small Cremation Service - Pet Cremation Services Near Me - Mesa, Arizona

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We had our baby cremated here. We were allowed to cremate her with a letter. We did a private cremation with viewing and Jeff was very kind and gentle with her and made sure to be careful with containing the lightweight ashes. He was very kind and compassionate and patiently explained the whole process throughout the entire procedure. He gave us a sense of control and peace during a very difficult chaotic time. read more

At one of the most difficult times, when we lost our precious Phoebe Dog, this company goes above and beyond to give the best possible service. I felt so much compassion when she was brought home to us, by a bighearted person (they had green hair, I wish I could remember their name). Thank you, "Green" for your patience with me, for giving me the hugs I asked for and for taking my repeated, all be it a little "lit" phone calls after. ( I drank a little to deal with the pain of her coming home). I couldn't have asked for anything more, except to have her back :( Thank you, from the bottom of my broken heart, you are amazing for doing what you all do at your company. read more

My sweet pet passed away over the weekend. Daniel was so kind on the phone and got back to me quickly with their availability. Jeff, the man who performed the cremation today is nothing short of an angel on earth. He treated my pet with love and care as if it were his own and explained every step of the process. Everything was beautiful and I am so grateful to Jeff for that. Thank you for giving me the closure and peace I now have. We will be back with all future pets. read more

They took care of our baby girl HALA when she unexpectedly passed.and so compassionate and understood .made the process so easy .we were able to get HALAs ashes back a few days later and bring her home where she belongs.they even followed up with a card .very amazing people .thank you for what you do . read more

They are so professional at this difficult time . Everything is explained and any questions are answered . They are very compassionate and understand your loss . We have used them twice for same day cremations . They were wonderful read more

I came to visit my sweet boy (Steve) to paint his precious little paw baby blue to make a print. Brooke and Daniel were incredibly kind and gentle with me through that. I was in shambles, absolutely inconsolable, crying like a baby and Daniel was so kind helping me take the print because I was truly shaking and crying from sadness. I was also a bit shaken from seeing him after he passed, he was cold and I was scared to touch his little body. Brooke gave me a cold water bottle and Daniel made sure I was okay to drive and advised me that it would be unsafe due to how upset I was. I can't tell you how much I appreciated that. Steve was my best friend, baby and guardian angel for 16 years and that's most of my life. He meant everything to me. I'll attach a photo of what he looked like before his kidney disease. He passed in a circle of flowers in my arms at my home. Thank you again for your kindness, I truly needed it. read more

All Pets Great & Small Cremation Service - Steve, my precious boy before his illness - Pet Cremation Services Near Me - Mesa, Arizona

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I am grateful for the kindness and compassion I experienced with everyone at this wonderful place. I had to store my beloved cat after euthanasia on a Saturday and was able to return on Monday to witness Ginger's cremation. read more

The people here are so wonderful during a difficult time. Very thoughtful and considerate.

Most wonderful people and I'm so grateful to have called them. I honestly had no idea what to do or where to turn when we lost our baby. Thank goodness for Yelp and for the wonderful people at this company- everything was done with kindness and love and for everyone who sat and listened to me about our cat and walked me through the process of during and after.. sending you all my love and gratitude. Thank you. read more

All Pets Great & Small Cremation Service - Pet Cremation Services Near Me - Mesa, Arizona

Incredibly empathetic staff and reasonable prices. We did the viewed cremation and it was a worthwhile experience for our family. I highly recommend them. read more

Had a nice experience here. They have a new location with very nice facilities so call to confirm the address as the one listed in Yelp was incorrect. We went through this process some years back with a different company in an industrial complex in downtown Phoenix that was outdoors where they just handed us the ashes in a paper bag when they were done. All Pets was so much better and extremely professional. They provide an indoor air conditioned viewing area and provide complementary bottled water. I find it quite cathartic seeing my pet placed into the crematory and being there when the ashes are removed and placed into the urn. I was able to take my dog to the vet to be euthanized and immediately take her to All Pets to be cremated. They have ovens (for lack of a better word) set aside to handle same day services. You pay a premium for this service, but this isn't something we do everyday and it is well worth it. Grateful to this business for being sensitive to our emotional well being that day. They have urns for sale, but there was no pressure to purchase and they were honest and mentioned there are less expensive urn options with online vendors. And when done the free urn they provided was a nice temporary home as we look for a permanent option. Way better than a paper bag. Highly recommend! read more

All Pets Great & Small Cremation Service - Pet Cremation Services Near Me - Mesa, Arizona

I was blessed enough to have my Rocco pass naturally at home. I was a wreck when I walked into All pets. I was immediately assisted and supported by a genuinely kind man. I am still thankful for the support that day. The process was simple Ave they sent a signed sympathy card. read more

We recently lost our good boy, Buster. Compassionate counselors and wonderful customer service.

Jeff was so sweet. My daughters bun died very suddenly. She was 6 yrs old. We were treated with great empathy. They even sent us a sympathy card which my daughter was very thankful for. Id recommend absolutely for grieving pet owners. read more

All Pets Great & Small Cremation Service - Pet Cremation Services Near Me - Mesa, Arizona

This is the tale of two stories with All Pets Great & Small. Our dog, Rocco (a Shih Tzu) passed away. I called All Pets Great & Small to see if they had a pickup service. Within an hour, they had two extremely nice men to our home to pick up Rocco. Prior to the men coming to our home, we wrapped up Rocco in his favorite blanket. He was still wearing his collar and tags. My wife and I specifically stated we wanted the tags and collar back. We were told they would deliver his ashes to our home by mid week. Wednesday came. We got a call stating that someone would be coming to our home in the afternoon or early evening to drop off the ashes. We waited, and no one ever showed. We never received another call. The next day, my wife asked me to pick up the ashes. When I went to All Pets, they found Rocco's ashes immediately. As promised, they were in a small, plastic container. They couldn't seem to find his paperwork though. Once they found it, I asked for his tags and collar back. I could see the panic in everyone's eyes. Here is where the second story starts... One of men who came to our home said that he didn't remember Rocco having a tag. In fact, he didn't remember Rocco being wrapped in a blanket and placed inside a box by me either. He said that he had no tags or collar. The owner stepped in and said I was mistaken, even though I had never seen him before. He wasn't one of the people who came to my home. He told me that if I didn't specifically ask about the collar, it probably went into the incinerator. I asked how metal would be incinerated. He then described the melting temperature of aluminum; however I pointed out that Rocco's tags were not made of aluminum, and I hadn't mentioned what they were made out of. In fact, I mentioned that just one or two seconds before, his own staff member told me that there was no collar. I then described the entire conversation step by step when the men came to my home. I stated to whom I handed Rocco's body. I told them that he handed it off to the older man, who then placed it in the back of the van. The person to whom I handed Rocco's body was in the room with us today. I looked at him and asked if that was EXACTLY the way it happened, and he said "yes." The owner took a forceful and unprofessional stance with me. I asked him what he was willing to do for me to make it right. He said, "so what do you want me to do?" I told him I wanted him first apologize for saying it wasn't his fault. As the owner, EVERYTHING is his responsibility. I then asked him to simply apologize to me, and then to call my wife and explain to her what had happened, since she was the one who was crying. Initially, his answer was, "I can't do that." I again insisted he call my wife and admit to his company's mistakes. He reluctantly called her and did apologize for the mix up. I asked the owner for just two things: humility (because of their mistake) and an apology. Eventually, we got (what I believe) is a very insincere apology. As for whether I would use them again....to be honest...I just don't know. Right now, this experience is very fresh in my mind and the owner seemed very disingenuous, unsympathetic and insincere. What I will say, is that we have another pet. If something happened to him tomorrow, I would not call this company. Maybe that will change with time. Hopefully, my experience will help guide you with yours. read more

All Pets Great & Small Cremation Service - Pet Cremation Services Near Me - Mesa, Arizona

My 70 pound lab passed away overnight. I was very distraught and they not only treated me with kindness but also my dog. They came out to pick her up right away. Wonderful and kind folks here. I can't say enough positive things about this company. If you ever have the unfortunate circumstances to need their services, these folks will treat you well and their prices are very reasonable. read more

As a pet owner, the thing you dread the most is end of life planning for your pet, especially that final good bye when you must decide what you will do for your pet's final test. All Pets Great & Small is a family run, sympathetic, professional and caring direct servicer for cremation and memorial urns. They have handled two of our family's pets, and they compare very favorably to the services we used when we lived back East, and brought our pets to the very first pet memorial service in the USA. We have a cat, and will be adopting a dog, but we will always use App Pets Great and Small. read more

We have unfortunately had to bring another one of our dogs here when they passed. This is the second time we have used this business and must say they are very professional. They seem to understand that it is a unpleasant time in your life and look to make it as easy as possible. Both times we received our pets remains promptly and at a fair price. read more

This is not a service you ever want to need, but when you need it this is a good place to go. A few notes - There needs to be a bell somewhere in their facility so that the know you're there. When I arrived the office was empty and it was almost 10 minutes before someone came in. - While the people we nice, they all tended to dress far too casual for a business that deals with people who are in a very emotional state. They don't need to be in a suit and tie, but blue jean casual isn't the answer either. read more

Nobody wants to be here. If you have to be here it's because one that you loved has recently passed. I have dealt with them four times now within a year to have one of my beloved Danes cremated. Today was Matrix, he would have been nine (9) years on March 5th but alas his health quickly failed and he chose to depart in the wee morning hours. I picked him up from where he lived and we transported him here and I said a final goodbye to the sweet boy. On this occasion I had no wait outside and was able to complete the paperwork in a short period of time. How long this takes you may depend on how emotional you're feeling. The gentleman working is pleasant and willing to answer any of the questions you might have. Of course I had to inquire about rigor mortis and the time it takes to set in, how long it lasts, etc. The fee for cremation varies and I didn't inquire about that on this visit. I can tell you there are at least two options. The first is cremation and the cremains returned, this is called an *individual cremation. The other is basically a mass cremation and the cremains are not returned. *Individual cremation does not mean you pet is cremated alone. You animal will be playing ed in an area in which there is a specific amount of space between him/her and the other animals being cremated on that day. Also you should know they might not know an actual date your companion will be cremated. The office is cool, gray, and sparsely decorated. Does decor help the mood? Well maybe. I do think they could afford to add a more peaceful color to the foyer (? ) and a place for more than one person to sit, in case you have to wait, could help to alleviate the heartache you are already dealing with. They have an assortment of urns to choose from in the main office. In case you weren't aware, your pet is returned to you in something that resembles a black, plastic box. Purchasing an urn is not necessary but if that's the direction you want to go I would also recommend you check out Ryans Pet Supply in Phoenix or simply shop online. BTW, were you aware that the urns used for humans are basically identical to the ones used for pets? I mean the companies that make urns for people also make same for pets. *sigh* I'm rambling. The gentleman helped me unload our boy and although I didn't observe this I know he'll be placed in one of those freezers until cremation. If you deliver your pet with blanket (s) you should know that blanket will simply be disposed of. I take blankets to keep any bodily fluids/blood from leaking onto vehicle interior. So I also take home those blankets because they can be laundered and don't need to be filing up our landfills. So that's darn near everything. If you're checking out this place you're already an emotional mess. I am sorry for your loss too. read more

As you can imagine nobody wants to visit this business but it's a part of life. The staff was absolutely sympathetic towards my situation never made it about money the focus was solely my animal. Not only were they amazing while I had to make my unfortunate visit they also mailed me a sorry for you loss cards a few weeks later. Couldn't have chosen a better place to do this sad business with read more

Simply the most loving and caring place on the planet. Respectful, helpful and so sweet. I will never forget their kindness on one of the hardest days of my life. read more

Wonderful pet creamation company. Jeff was great and had a loving tone during our sadness. We lost our Syrian hamster, Jesse and I called this company to have our love bug cremated. We discussed cost for her ($90) which came with a black plastic urn for her ashes. We took her there that afternoon. Jeff showed us to a room where we could say our final goodbyes & took care of the easiest paperwork ever. Two days later, Jeff called & said Jesse was ready to come home. We got there & Jeff went through the entire process letting us know she was cremated individually so we can rest assured we were only bringing her home. Thank you, Jeff & All Pets for all you do! I highly recommend this company with your beloved pets, big & small! read more

Thank you very much for your kind and wonder staff during a difficult time. Your team is so professional and take a lot of pride in their work. I would recommend them to anyone. read more

Their care of my sweet dog Kate was amazing. I ended up needing to have to take her cremains back to them to divide into two boxes so my daughter could have some also. They were very helpful, respectful and easy to work with during a very hard time. read more

We brought our guinea pig for cremation to All Pets yesterday. I was crying the whole time that I was filling up the form while my husband was talking to the owner Andy. He was very compassionate and sympathetic especially when he learned that we were about to move to another State in a few days. Andy expedited the process and went above and beyond. He called today to let us know that the ashes are ready for pickup. Humanity at it's best! read more

They all are the best over at all pets trustworthy people clean and feel at ease that the pet in the box is yours I went true a vet and got someone else's pet and had one stolen out of the del persons car read more

They have always been compassionate and professional especially when going through such a difficult time for our family.

We were treated with the utmost professionalism and compassion during the loss of our beloved dogs. The turnaround time to receive their ashes back was quick, which meant a lot to us. LJ and his staff are amazing! read more

Thanks firstly to Carolyn M. Without this review I would not have found this place. Nobody wants to experience the passing of a loved one. I just wanted to thank All Pets for helping with this difficult time. The owner was very comforting and helpful throughout the entire process. In our case we had to put our 15 1/2 year old Lab down. All Pets suggested Caring Hearts Animal Clinic and thats where we took her (I will write a separate review for them but they were great). We were able to shop for an Urn online via the All Pets website. I was grateful for this because it allowed us to grieve in private while still choosing something very custom for Kelly (our dog). All Pets followed up with us during the entire process. They called us before we took Kelly in and called us again to let us know they had picked her up. The cremation process took about a week and I was very satisfied with the quality of the urn. A few weeks later we received a sympathy card in the mail. The prices were reasonable and the quality of service was beyond my expectations. Thank you All Pets. read more

Extremely professional and understanding. It was very hard to lose our Maia but they gave us the time we needed to say our goodbyes. They explained everything and prices are fair. I hope never go back there (for obvious reasons) but if needed I would choose them in a heartbeat. read more

All Pets Great & Small Cremation Service - Pet Cremation Services Near Me - Mesa, Arizona

This was done thru my vets office so I can't speak to the actual process of working with the people at this business but I will say that the "business card sticker" that was attached to the urn was extremely tacky and very hard to remove. There had to be a better way of including your business information than attaching a gaudy sticker to the urn and there also had to be a better way of including a beloved pets name. I was able to scrape it off in pieces and remove the rest with Goo Gone so that I can make something else to attach or just get a nicer urn with his name engraved. I'm assuming if you go there in person you do not get the sticker. read more

These are the kindest people in the world. To take such care with our pet and of our hearts during a truly awful time was a gift. I am truly grateful for All Pets. read more

I highly recommend this place. We lost our family dog of 14 years recently. They made it very easy and understandable. They were very kind and sensitive to our family. They even sent a sympathy card. Highly recommend and will definitely use again. read more

Our Lena passed away while I was at work Monday afternoon. All Pets stayed in the office late so I could bring her body to them as soon as I was able to get home. They were considerate the entire time and I was able to pick up her cremains 2 days later. Thank you all pets for your caring and service. read more

We Were 100% pleased. Our 14 year old female Cocker...."Bailee" had to take her final car ride. It doesn't make it easier but we knew she was dying and she could hardly breath. I had looked up on Yelp and found a good Vet clinic for her (Phoenix Mountain, also five huge stars) I also had checked and prepared for the cremation. I called All Pets, and they said we could come down immediately and they would handle everything for us. My wife and I drove there and asked for a individual viewed cremation. They were very caring and respectful of our dogs remains and several times offered their sympathies to my wife who was crying. We watched through a glass walled viewing room with cushioned chairs. They placed her body in the crematory and then we waited throughout the process. When completed, they returned her ashes to us and again expressed their condolences. It's hard saying goodbye to a loving family pet but the guys at All Pets Great & Small were great and made it easier. A special shout out to "LJ" who handled the paperwork and started the process and offered tissues and water to my wife. read more

I called the after hours service multiple times on Sunday 11/5/17 and left 2 voice messages. There was no answer and no returned phone calls. read more

I have used them twice for two of my cats and they are professional, courteous and I felt like they cared about my loss.