Great service - they know what they are doing and do a great job. I will recommend to friends and…read morefamily. Thanks Ken

There was a little problem to start but after talking to owner Ken Smith the problem was…read morestraightened out. It was a great company to work with and I would recommend him and his company to anyone. Thanks Ken.

Totally disappointing. the owner failed to respond to 4 phone calls after his people left the gate…read moreopen and failed to complete the job -- and then blamed us. do not recommend under any circumstances.

From the owner: We specialize in business energy solutions.read more

Five stars!. They fixed my air conditioner in 45 minutes the very next day after i called them. Low…read moreprice. Very professional. I recommend to everyone.Call them.

Saturday morning whole house clog to septic system. Was able to get here within 2hours-very fast…read more Professional job done correctly and quickly.

Good honest man that felt bad charging me what he did. Company policy. But it was an honest charge…read moreand he did a great job.

Have scheduled a reasonable job and price. Seemed more worried about the job being unnecessary and…read moresaid a complete kitchen faucet replacement would be more advantageous. With a 10 year warranty, had it repaired with warranty parts. Update: requested return of the plumber to follow up on his repair as a problem still existed. Plumber denied there was a problem. A handle adjustment is all that is needed. I was uncomfortable with conversation finally cancelled the return visit. I do not recommend.

Marion and Champaign Plumbing are top-notch! I had an urgent issue with the sink in our guest…read morebathroom it had completely fallen in and Marion responded almost immediately. His communication was fast, professional, and clear every step of the way. Not only did he coordinate directly with my tenant (which made my life so much easier), but he also took the time to come out personally, inspect the damage, and confirm the scope of the work before starting. What stood out the most was that Marion didn't just stop at the sink he also pointed out and offered to fix a few other minor issues he noticed during the inspection, showing true care and attention to detail. After the walkthrough, he sent a detailed invoice with a fair price and easy payment instructions. No hidden fees, no surprises just honest, quality work. If you're looking for a plumber who is responsive, reliable, reasonably priced, and truly cares about his customers, Champaign Plumbing should be your first call. I'll absolutely be using them again for any future plumbing needs and I'm recommending them to friends and family too!

From the owner: What makes us unique is our unwavering commitment to integrity, quality, and personalized service…read more Established in 1977, we bring over four decades of trusted experience to every job, ensuring that every customer receives honest, respectful treatment and exceptional workmanship. We pride ourselves on our strong moral values, deep respect for our community—including our elders—and our meticulous attention to detail. Whether it’s a simple repair or a major remodel, our customer-first approach and master plumber expertise guarantee reliable, top-quality plumbing solutions tailored to your specific needs.

small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

I made an appointment for someone to come out and service my two HVAC units on 14 July 2026. It…read morerained severely that morning and the appointment came and went. I called assuming the rain had delayed my service tech from being on time I requested a different day and was rescheduled for 17 July, both appointments were for 8am to 12pm. On the 17th which was a nice day that appointment came and went as well. I called very disappointed not having any reason that the technician didn't arrive during the designated reserved time frame. I called the following Monday, 20 July to speak with a supervisor, instead of writing a poor company review. They said they would pass on a message for the service supervisor Dan to call, of course that call never came. If an HAVC company doesn't call or text me to explain why there is a delay in coming out and not show up, and no follow-up from a supervisor. I certainly wouldn't rely on them for servicing!

Oftentimes, despite the most proactive plans, things go awry. Being in the low country, it can get…read moreuncomfortably humid and hot. Yesterday morning, I woke to an very heated home on a 90+ degree day. I called around, read reviews, and came across Preferred. From customer service to dispatch to service technician....EVERYONE was above exemplary in their approach to my concerns. Josh, was the service technician that served the moment. He took care to inform of foreseeable concerns, but admitted that even through his diagnostics couldn't narrow what triggered my issue. What could've been a very expensive call was minimally fiscally conservative in its service charge. The system was running again very shortly. And this morning, I rose to the comfort I have grown accustomed. PREFERRED is now my preferred HVAC/plumbing go to and I elected their PPP maintenance option. I'm looking onward to our working together,as I feel that they will remain honest, caring, and proactive in their service and commitment. Thank you

Have a crack in toilet tank. Since member of Preferred had someone come out to tell me if I needed…read moreto replace toilet. They said yes and also shutoff valve. Member price for low price toilet and valve and work: low of $957 and high of $1538. I am not the brightest but that seemed like a ripoff. Ordered toilet and valve from Amazon for $255 and installation will be around $200. Preferred has done work for me in the past but now it makes me wonder how much I have overpaid.