Amazing shuttle service!! Kamran is the best! Very safe, reliable, and affordable. Was able to…read moreshuttle 7 people with bags and all. Would highly recommend and would use again!!

Amazing experience with this shuttle service! I called and arranged this shuttle company to pick up…read moremy boyfriend and I from the Pensacola airport, we were in town for the Sand in my Boots festival and I knew uber prices to and from the airport would be ridiculously expensive. I was serviced by gayla and becky, both were extremely pleasant and showed up on time! The communication was clear and the conversations were extremely pleasant. Becky showed what true southern hospitality looks like! Would definitely use them again!

Not 24/7 as advertised. No overnight service from primary…read morephone number. I can't come up with 85 characters to post this.

my first call was answered at 7:50am Friday Jan 31 2025. It's been over a hour no call no show. The…read moredispatcher answered my first call and was super nice, also said the driver will call and to make sure I answer my phone. No call no show it's 9AM and I cannot get a dispatcher on the phone. It's a please hold recording for over two minutes. My first call only took 1 min 27 seconds. Very disappointed

Don't expect getting ride after 11pm…read more waited 2 and half hours called about 7 times. was finally told could be up to 9 more hours. never came, called my phone every half an hour to see if I would answer. last time I called and asked why kept calling with no one online and was told that if you do not answer they cancel ride

My employer has a contract with this company to provide rides for some of our clients who may not…read morehave the money to tip; so very often our clients sit and wait for hours for someone to pick up the trip and give them a ride. Our client's deserve to be treated with dignity and respect. A contract fare means the driver receives a flat rate for the ride so it is easily passed over for something that may pay better. Sadly they end up waiting and waiting. I'm sure the contract they have with our company is quite large. I think if we get enough concerned citizens to speak out against this injustice, and discrimination, it may be enough to convince our employer to consider contracting with a different ztrip service provider!

Had a great experience with Thunderbird Taxi. Needed a ride from NAS Pensacola but couldn't…read morereserve an Uber in advance due to the military base. I didn't want to take a chance on being unable to get a ride to the airport by requesting the morning I needed to leave so I called Thunderbird the day before and made arrangements for pickup. My driver called when he was enroute, and again when he arrived 10 minutes early. Trip was as smooth as could be and he kept me entertained with stories about the Pensacola area. Would not hesitate to recommend, especially to those staying on base!

I called 4 hours in advance and made reservations with Mark Stettner, owner of Thunderbird Taxi,…read moreagain 2 hours out before boarding on my connecting flight, and provided my flight number and time of arrival. With all the provided information Thunderbird Taxi managed to arrive before my flight landed and pick up the wrong person. I discovered this when I landed and saw text messages from the driver informing me that they were at the airport waiting for me (well in advance before my landing). How could they expect me to answer the text message if I was still in flight???? Nevertheless, Thunderbird drove off with someone else stating it was because I didn't respond to the text message sent. I called the company back and 45 mins later Mark arrived. He was not wearing any type of face covering. Mark said he didn't believe in Covid and insisted on shaking hands. His appearance was sloppy and he smelled like cigarettes. Mark insisted I sit in the front passenger seat next to him, but I declined. The cab was dirty and also smelled of cigarette smoke. Mark began expressing his political views and scrolling through his cell phone to show me pictures of hurricane damage while the cab was in motion (scary and illegal). Thankfully we made it to our final destination safe and sound. At the height of a pandemic, it is mind-blowing for a cab company/owner to insist on shaking hands, not wearing a mask, and having a filthy cab. Message to the lodging facility (you know who you are) please do us all a favor and please stop recommending Thunderbird Taxi!

I get in the taxi and the older gentleman Jay immediately adds $8 to extra on his meter. The meter…read morealready showing $2.50 for the airport pick up fee. I paid $10.50 before even moving an inch. The guy has sone this before and probably scams his riders every time. Next time this happens I'm getting the law involved.

Jay was a Huge Help for my family of 5 and a Dog. Drove us…read moreover and hour and had humble prices. This guy is a hands down a GOOD person. Will use him for sure next time we travel to PNS.

very sweet and fair price :) highly recommend came to the rescue at the perfect time and was very…read moreaccommodating!

Biggest piece of crap for a company. I called one week before to reserve a taxi for my 88 & 90 year…read moreold sisters. Call the day before to make sure they were coming. They did not show and left these elderly women waiting for nothing. You would have to be absolutely insane to use this company Lying piece of poop

I booked a ride to the airport several days ahead. No show. Called after they were 10 min. Late…read moreDispatch said someone would be there in 15 min. Or less. Again no show. It's a miracle I made my flight. Thank you God.

Pam takes care of passengers! Plenty of room and lights and music available. Good times.read more

Our cab took us to the Gulf Shores International Airport. Our "cab " was very clean and the driver…read moreKris was prompt-the music was good! our driver Kris on the other hand was rude-did not help us -5 women 60 years plus with heavy luggage! we all struggled to get our luggage up the stairs and he just sat there.

Great service, always on time. Kim is nice , friendly and her car is always clean. I would…read morerecommend Express Shuttle for my travel needs.

The app made it very easy to schedule and pay. I was sent a confirmation via email after booking…read moreand the ride was re-confirmed by text the day prior to pick-up. My driver arrived on time and assisted with my bag. I will definitely use This service again.

Excellent Taxi service if you get a ride on the way there, the price is gonna be the same on the…read moreway back not like Uber and another tax. They don't change the prices every day or for holidays the price of stay the same and if you become a regular you get discounts and better rates definitely recommend

First of all the driver is awesome. One of the most difficult challenges in my life is no longer…read morebeing able to drive. Meagan is professional. kind and never makes me feel uncomfortable. Very safe driver so that definitely puts me at ease. Always on time and communicates well. Anytime I need a ride Meagan is my #1 choice.