I am leaving this review to warn others and document my experience with this company in detail, as…read moreI believe there are significant issues with their business practices that prospective renters should be aware of. **Communication & Responsiveness** Throughout the entire process, communication was virtually nonexistent. Neither Diego nor Brock responded consistently to phone calls, text messages, or emails. There was no proactive outreach, no status updates, and no acknowledgment that inquiries were even received. Clients are left entirely in the dark. **Application Process & Transparency** After submitting a completed application and paying all associated fees, the listing was quietly removed with no explanation or communication. We were told we were the only applicants. However, we were later informed that another applicant had "out-scored" us based on an internal scoring system that is never disclosed to applicants. I find it difficult to believe that a competing applicant was able to tour, apply, and be fully approved within a window of roughly 3.5 hours (between 6:00 PM and 9:30 AM). The fees collected are non-refundable regardless of outcome. **Management & Accountability** When we visited the office in person, Brock assured us we would receive an update by end of day. When we followed up the next morning, he stated it was "not his department" and transferred us to voicemail -- this from someone who is listed as an owner of the business. The lack of accountability and dismissive attitude toward paying clients is unacceptable. **Landlord Relations** Perhaps most concerning was a conversation we had directly with the property owners, who shared that they had been waiting months to fill their rental and were on the verge of listing the home for sale -- completely unaware that any interested applicants existed. This suggests a serious disconnect between this company and the landlords it claims to represent. A review of the property's Zillow rental history appears to support a pattern: the listing cycles on and off the market repeatedly, fees are collected, applicants are told another party was selected, and the property is relisted weeks later with claims that the prior placement fell through. **Final Note** I would strongly encourage anyone considering this company to first review their Better Business Bureau profile. Based on the pattern of responses to negative reviews -- typically directing complainants to contact a specific staff member or call the office, with no actual resolution -- I expect a similar response here. Based on our experience, I would not anticipate that contact to lead anywhere productive. This review is submitted in good faith to help others make an informed decision.

I hired Sun Pro Realty and Property Management to find renters for my 3 bedroom town house. After 7…read moremonths and no contract, I fired them. All I heard from them was excuses and numerous requests for me to lower the rent. I was asking the market rental rate. Their advertising was WEAK, I had to ask them to put up a sign and when they did, it was a cheap wire frame sign that the HOA had me remove. Their website presence was horrible and they are not responsive. They posted the wrong pictures, then took weeks to correct it. My sliding screen door was ripped sometime during the showings, I asked them to repair it and they blew me off. I hired a new property manager and had renters within 1 month.

Great guy and company! He will do all he can to find you exactly what you need in your price range…read more Highly recommended

I recently had the good fortune to become acquainted with Matthew McLean of Shoreline Realty in…read moreDaytona Beach after observing his excellent service involving the sale of a neighbor's beachside Daytona Beach home. When I decided to put my own house on the market a few months ago, I remembered Shoreline Realty from the name on the side of Matthew's pick-up truck, looked him up, and reached out. We met at my home soon after to get acquainted, have Matthew get a look at the house, and voice our thoughts on appropriate updates/repairs, the asking price, for getting it on the market, etc. With Matthew's guidance and assistance in facilitating preparations, the house was listed on April 20th, had six showings, and had two solid offers within a week. In the interim, I've come to know Matthew as a high-energy person of integrity, with a wealth of local knowledge and resources who grew up in the area and is finely tuned to the local real estate markets. He's reliable, intelligent yet relatable, driven yet chill, and knows how to market properties to the best advantage for both buyers and sellers. His appreciation and knowledge of older homes such as mine, as well as his knowledge of how houses of all eras are put together (and his sense of humor), is a bonus. If you are looking for a real estate agent in Volusia County who's willing to put in the work and go the extra mile, I enthusiastically recommend Matthew McLean of Shoreline Realty.

As a property owner in the area I wanted to be sure to have an extremely reputable and trustworthy…read moreagent to maintain the best quality tenants in my rental. Glynnis is amazing! She knows the area, she knows what the maximum is you will be able to get from your unit. She's personable and smart. I considered some other agents with bigger companies, but it didn't take me long to figure out that I was just a cog in the wheel for them. What I get from Glynnis and her assistant Mia is dynamic, personal attention for my property. She also is extraordinarily helpful if you are thinking of buying or selling in the area.

STAY FAR AWAY. THIEVES. This company will let you submit an application for a rental and proceed to…read moreignore you until you are forced to move forward with your search. Then they will magically start communicating and when you inform them you had to find another place they will steal your application money even when they haven't processed your application or even acknowledged its existence up to this point. Modern day thieves and scum of the earth right here. Doesn't get much worse than playing games with people trying to find a home for their family

We booked a condo at Ocean Trillium for the weekend through Air BnB. The host didn't communicate…read morewith us, but sent us to this third party management company, Ocean Properties. Called the day of to see if we could get a parking pass for the day, the man on the phone was very rude, told us to go to the office at our check in time at 4 pm. Get to the office at 4:15 and the office is closed since it's a holiday. We picked up our info from the drop box, but the code for the keyless entry didn't work. Spent about an hour walking across the street to and from the office and talking on the phone until we could actually enter the unit. It was a frustrating experience to say the least, customer service was subpar without any follow up. Only redeeming quality was the unit, as it was well maintained, clean, and had a beach view balcony. All things we were looking for. The place was cheaper than a lot of other options and the unit was nice, but the management company was a hassle to deal with and marred our experience. I wouldn't stay here again unless it was under new management.

This is our second purchase using Kelley and Jodi Roe DeSoto at Ocean Properties. Navigating the…read moreprocess was EASY with their assistance. It seemed that they knew more about what we wanted than we did. ALWAYS gave their full attention to our questions and ALWAYS available for whatever "need" we presented. Team Kelley has so many resources and valuable knowledge having worked in this business for many years .... Their vast experience made a difference. They were willing to share that knowledge to find us the wonderful place we now call "HOME"!! Thanks, Kelley, Jodi, Justina and other TEAM MEMBERS Dale & Betty Turner

We recently purchased a new home at Venetian Bay. Jodi was our realtor. We highly recommend, she…read morewas attentive, interested, looking for just the right fit for us. Thank you for a wonderful experience

From the owner: Ocean Properties & Management, Inc. has been selling the New Smyrna Beach lifestyle since 1986. We…read moreare THE source for all your real estate needs. Ocean Properties & Management, Inc. is the leader in real estate marketing and is proud to be the largest independent, family owned and operated real estate firm in the New Smyrna Beach area. Ocean Properties & Management, Inc. specializes in prestige real estate properties. We are also the largest rental management company in the New Smyrna Beach area; managing vacation rentals as well as long term rentals. Always on the cutting edge of the marketplace, we have steadily evolved into one of the most respected real estate companies in New Smyrna Beach. The one-stop service offered by Ocean Properties & Management, Inc. supports our commitment to be to the best real estate firm in New Smyrna Beach. We can respond quickly to your real estate needs by having our partners, FBC Mortgage, Fidelity National Title Insurance Company and HIG Insurance, right here in our building.

we rented this place long-term from Pam Bell the agent she has been one of the rudest lady's we…read morehave every seen we have always paid 2 to 3 mo's in advance we paid over $1000 to have just the yard cleaned up because she refused but gave us the go ahead so we did we had guest for the first time after about 2 mo's of living there she drove by took oic's of us inside the house with our grandbaby sent us dirty emails with the pic's she took of us in our home she went to 2 different windows and took pic's tru the window and sent them to me asking of was in our home with us wth,,I can have guest today she sent the yard guy to mow he went of on my wife and me cut out tomatoes down on purpose with me standing there and then dared me to do something about it he's in his late 40s and fat I'm in my 70s and skinny as hell what could I do about it so I called the police he took off when the cops showed up he wouldn't come back but Pam Bell the leasing agent did never met her once as soon as she stepped out of her truck with the cop standing there she flips me off what kind of woman does these things this has been nothing but a nightmare renting from these clowns,,do you home work before trusting Pam Bell

If you are a landlord looking to use Keyes, save your reputation and do not. I'm currently dealing…read morewith Martin V. who is absolutely unresponsive. Even your most loyal and reliable tenants will receive little to no communication from them, have contracts thrown in their faces wrongfully, and your properties will be neglected. Keyes is a liability and unfortunately will put mud on your name by blaming everything on you as the landlord, saying they have no control over any situation. If you are a tenant looking to rent a property managed by them, see the above. You will receive no help from them should you need it, you will be given no access to the landlord - they will never even speak to the landlord.

Here we go again.. 2 emails (no responses) & a voice mail message this morning to address elevator…read moreissue. Honestly don't understand why our HOA uses this company . Guess they must be the cheapest .. you get what you pay for ! Tiffany maybe you will address my concern now ! So unprofessional! For the person who wrote the 5 star comment love to know who your rep is because maybe we need to change .

Call backs from one particular manager is non existent. That includes text messages and emails. She…read morealso practices selective enforcement.