This property management deserves one star. Ok let me start with I was diagnosed with pulmonary…read moreembolisms because of the high altitude living in my home. So I decided to move to lower altitude. I paid my rent for every month except two months. Also even though I have PE I still cleaned everything out of the home. The crappy management company still decided to keep my security deposit even though I complied with the move out terms. How incompetent and inconsiderate is the company. I warn you don't rent from them they will lie and steal from you. Horrible just horrible during the coronavirus even though I paid my rent I was harassed by the company.

I totally agree with Alba. I believe that we probably used the same fraudulent management company…read morebefore finding Pam. We live 2000 miles away from our rental property and we feel so fortunate to have found this trustworthy company to manage our investment. Pam and Wendy are on top of every issue as it arises. We never question their judgment or decisions because they have always steered us in the right direction and have our best interest in mind. Thank you Pam and Wendy for making owning a long distance rental property comfortable and easy!

Chris is amazing. His customer service and personality is outstanding. He does everything in his…read morepower to accommodate and makes things very easy when doing business with him. The properties he handles simply feel like home which makes the trips that much better. This company makes reserving very easy.

I've rented it in the past where I thought I was treated well. Until I began renting a nice…read morespacious home in the Northwest. Larry and his wife are simply amazing,if I have any issues they're dealt with immediately and trust me I haven't had many. This company is upfront front and Honest which in today's time is so hard to find. So if you're looking for honestly and integrity I would look no further Premium Property Management LLC is the place I would make my first stop.

I had a good experience working with Larry and Rose. They were forthcoming about anything that…read morehappened in the property, they connected us with affordable maintenance options, and they were knowledgable in their field. I appreciate all the support yall provided.

I highly recommend West Property Management. Richard was incredibly responsive, professional, and…read morefriendly throughout the entire process. Although my situation unexpectedly changed and I no longer needed property management services, he was very understanding and even agreed to terminate the contract despite it already being signed for a few days. That level of honesty and customer care really stood out to me. If I ever need a property manager in the future, Richard will absolutely be my first call.

I highly recommend West Property Management. They truly deserve five stars! Richard is absolutely…read moregreat--professional, responsive, and makes dealing with any issue completely stress-free. Excellent service overall.

My history with Rubin Properties dates back to 2003, when I first became the President of my HOA…read more My building had been happily using them since previous to that year, but when I became President, I experienced all the reasons why. I grew to become particularly impressed with one of the company's property managers. She was quick to respond to my emails (most times, within several minutes), and would meet my high standards of detail orientedness by copying all involved parties, with every single detail answered, checked, included, balanced, and unquestionable confirmation that the job was DONE. She impressed me even more a few years later when one of our condo owners discovered a leak and we had to do mold remediation. Our insurance company denied the claim, and it was only after this property manager pushed and appealed that they finally conceded and covered ALL the costs incurred by this issue. She personally saved my HOA around $15k - a HUGE win. She also re-negotiated the contract for one of our monthly bills, saving us $1,700 per year. My Board was super impressed with her email on that subject, because we didn't even realize that contract was negotiable. Fast forward a few years, and who do you think bought & took over Rubin Properties completely? My favorite highly detailed property manager, who already had a history of saving us money and providing excellent customer service: Heather Miller. Since taking ownership of the company, Heather modernized with an upgraded website, automatic dues payments, & online access for my Board to view copies of any invoice or payment, anytime. She has used her own high standards as a baseline & has mentored and taught her current team well; all the property managers on her team have consistently given me & my Board excellent support in times of emergency or routine maintenance, for years now. I know that Heather drives her team hard to support clients' needs - and she also rewards their hard work with lunches, dinners and team-building escape room challenges (nice, right?!). Plus during this pandemic, keeping each team member safe & well has been a priority. It makes me even happier to know that Rubin Properties consistently does such a great job for my HOA and our building AND it's a woman-owned business with a healthy workplace culture that values their employees. My Board and I count on Heather, Cesar & the whole team for: Emergency response Routine maintenance Contract negotiation Conflict resolution between owners and/ or tenants Excellent vendor referrals Budgeting and detailed statements Advising us in hairy situations Annual tax prep Keeping our HOA practices legal and compassionate Special project advising & coordinating HOA-related legal advice ...and so much more The icing on this cupcake for me personally is knowing I can trust Heather's opinions when I need to make decisions, or when she guides my Board as we rewrite our CC&Rs. To me, knowing that a strong moral compass exists at the core of our property management company's ownership is priceless.

My experience with Comuneo Services has been extremely frustrating. Maintenance requests and other…read moreissues I have reported routinely go without meaningful action for extended periods of time, requiring repeated follow-ups just to get a response. The biggest problem is not simply that individual issues take time--it is the apparent lack of accountability and follow-through. Residents should not have to repeatedly contact management to get basic maintenance and common-area problems addressed. Based on my experience, I would not recommend Comuneo Services to anyone looking for responsive and effective property management. Management needs to do a much better job of communicating, following through on requests, and actually resolving problems rather than simply acknowledging them.

They don't respond to maintenance requests and instead delete them and send it to the landlord,…read morenever verifying they get done. I had to contact our city council member to get them to fix a huge hole in the ground that was reported 6 months earlier!

Let me start by saying today it is 5/11 and me and my partner applied for a commercial building…read moreback in March. He put in the application for the unit and because my name is on the LLC I was asked to put in an application as well, which is understandable, however it was not needed from my understanding of other companies. We gave them all the information they asked for which was so much things even unnecessarily things; Check Stubs, bank statements, Job verification, and even tax returns. My partner was OVER QUALIFIED for the building and either they did not want black people in it because It almost felt like they didn't want to give us the building in the first place so they were trying to find any reason not too. Every time we called for questions she would never answer. When I asked to speak to someone above chrystle they would contact me with Diana and she was worse dealing with. I even had to apply for a business license and business insurance before even knowing I was going to get the building I spent so much money to get in the building to not get the building. a week ago I was told that the owner approves however I have to pay a double deposit which was never mentioned to me at all. They stated due to never leasing a commercial building however when I put in the application and even before, she knew this was our first building so it definitely should have been mention that I might have to pay a higher deposit. The deposit amount was listed online, and didn't say anything about it possibly being more. When I agreed to pay the double deposit, I was told that I have to pay the full rent on top of the double deposit to the leasing company before even seeing a lease which was on a Friday. And she will not give me the lease or keys till Tuesday. I have never heard that in my life me giving someone $5000 before even getting to see a lease agreement nor a draft. I started to do research on this company and seen they had so many reviews on keeping people deposit, so I wanted to see the lease agreement before handing them any money and they refused. The communication was horrible. They do not answer the phone and barely answer text, the experience was devastating. I even made an appointment to see the building and the person that was supposed to show me the building canceled the same day and I took off of work to be there. I would have rather spoke to the owner because I really wonder if they know their business is in the hands of an incapable business. When I told them I don't feel comfortable giving them almost 5k without seeing any type of documentation, they replied to me and said they are cancelling my application. So unprofessional, rude, and a waste of 3 months

Absolutely the best. Very attentive attention to detail definitely looks out for her clientsread more

Laura is our property manager and she's the absolute best! So responsive to anything we've ever…read moreneeded, and just a joy to work with!! Would absolutely recommend her to anyone!

Had a great experience, the owners and new manager are very friendly and professional. They make…read moresure repairs are done as quickly as possible.

If I could give 0 stars I would…read more I was a tenant for 5 years and as soon as Michele left they completely went downhill. Specifically in the last year or two I could never get ahold of Melanie (current property manager), ever. I would call and leave voicemails repeatedly, send multiple emails and finally Tristan would respond and say that Melanie had been on vacation or out of the office. This happened anytime I had an issue or question for them. It took weeks if not months to reach them and then even longer for them to do something about the issue. I had a roof leak and I had to call/leave voicemails and email them repeatedly until they finally answered, all while water was pooling in my ceiling. Also, they never even repaired the water damage inside the unit. I emailed Melanie two months before our lease was up to notify her we would not be renewing it and asking how much the last months rent would be (since it was only half a month). She told me she would get back to me about the amount and I never heard from her again. After multiple emails and calls, Tristan finally responded to me but didn't know what I was referring to. He said he checked with Melanie who was also unaware why I was asking.. This was 15 days before I moved out. I moved out almost a month ago and have still not received my security deposit. I had to call them 6 times over the span of three days and email them once to get an update, they finally responded asking for my forwarding address so they could send me the deposit. This was two weeks ago and I still haven't received it. Tristan is very nice and helpful when you can get ahold of him but I would not recommend renting from this property management company.