The buying experience itself was smooth, and the staff was friendly during the sale. However, I…read morethink it's important for future buyers to fully understand the warranty limitations and not rely solely on a Carfax report. Shortly after purchase, the car developed engine issues. While I understand that certain components aren't covered under their warranty, this happened immediately after purchase and reinforced for me how important it is to get an independent mechanical inspection before buying even if the Carfax looks clean. I'm leaving three stars because the sale process was fine, but communication after the sale was lacking. My advice to others: ask detailed questions about what isn't covered and consider having the car checked out independently before finalizing anything.

Update 4: I just recently dropped another $800 on a new purge valve and pressure release valve. Is…read moreit unreasonable to ask for reliable car? This place is run by the biggest liars ever. All they want is your money do not ever buy a car here. This is the only place I would ever wish to go out of business but if you're gonna scam people, you deserve it. Screw this place and every liar who works here.

Always a great experience with Will. Friendly, honest, and keeps you updated. Answered all my…read morequestions with knowledge and professionalism!

Another great experience purchasing a car with Tim. He is courteous, professional, efficient and…read moreknowledgeable, with over 30 years experience. I highly recommend Hendrick Toyota and Tim for any car purchase. I have come to trust Toyotas and the service is also top notch. Thanks again Tim!

I purchased a car today with the help of Mak, he was truly wonderful and make the process nice and…read moresmooth. Extremely happy and grateful for this experience here. Big thank you to Mak!

Bought a used car from this dealership. Sam Coughlin was absolutely awesome! Worked with me on the…read morebest deal I could get! 100% recommend Sam to anyone looking for a new vehicle!

Truly impressed with the facility while my car was being serviced, not regular maintenance…read more Travis was my service specialist at Merriam location, my first time. A new one is being built and set to open in 02/2025. Thorough communication with a video of 25 point inspection and diagnostic analysis. Travis updated me as well. All personnel no matter the contact was cordial, friendly and professional! The lounge is fully stocked and setup for comfort! Cafe machine, plenty of other drinks options, snacks, free WiFi along with your choice of comfy leather chairs or table top seating.

By far the most outstanding service I have ever recieved!!! I had an appointment for an oil change…read moreand an hour after I had dropped it off, Derek called me to tell me they were already finished. I am truly astounded at the attention to detail that my car received!! They not only washed my car, but my floor mats as well! They rotated my tires, and did an incredibly thorough "27-point inspection". I'm completely blown away by the fact that they not only seemed to fix my passenger window that had started acting up-- but also the condensation I noticed in my tail light seems to have disappeared completely!! I look forward to returning for my next service, and I absolutely recommend the charming lounge with the very friendly puffer fish!!!

Attempted to buy a vehicle from Baron BMW, was passed from Jenna to Ryan Bell. Received information…read moreon the vehicle and agreed to purchase with proof of funds ready on Wednesday. Ryan told us that he would be out of office Thursday, and that the vehicle would be going into the shop on Friday for reconditioning prior to sale. No word from any salesperson Thursday, no word on Friday. Multiple calls to Ryan on Friday and Saturday went unanswered. Calling the dealership on Saturday asking to speak to a salesperson somehow transferred me to Ryan, who then informed me that he had sold the vehicle Friday morning, now citing a previously undisclosed policy that sales cannot roll over month to month, even though we had agreed to purchase prior to the end of month. Save your time and money, work with an ethical and up front dealership.

I have been four times and never been impressed with their lack of organization, but since they…read morewere bought out by this discount dealership parent company it has really gone down hill. They are still expecting $3,000 to $5,000+ for basic service visits, but they will only pay for one credit card terminal for 8 to 6 service advisors to use leaving them all huddled around waiting. On top of which it apparently runs everything as debit so if you have an actual credit card they are saying the charge won't go through without a PIN which on a normal credit card is a cash advance which charges MUCH more intrest. So the same card you used 6 months ago is now not acceptable as payment to them. Then the 12 year old service advisor will live down to the Gen Z stereo type and ask YOU want to do to solve their broken systems problem.

Trevor was very friendly and helpful. We were impressed by the speed with which everything was…read morehandled. ​

Went in for a simple oil change, I added trans fluid flush to the service & after all said & done I…read moreget home to my entire skid plate hanging from one clip dragging on the ground. Car was in perfect shape when I brought it in. The techs here seem to miss a lot of things when servicing these cars so be aware to check your own before & after.

This place had nice employees and were quick to give us an estimate on our car. We returned the…read morenext day to get a quote on a 2nd car and sell the first car and they were quick with all that too. The place is clean, they removed my license plates and had me on my way. We will return for a future quote and sale!

Bought multiple cars here. First car I got the warranty and got a new transmission paid for itself…read moretwice over. If you are buying a used car out of warranty just get Maxcare. People complaining that they bought used cars that had issues 6 months later clearly don't understand that ANY used cars can give you a hard time. Yes even Toyota. Just got my second car with them and experience is super easy. But if you don't want to worry about your car for years especially if you are financing just cover it then you don't worry about it being used.

I spoke with Jamal about my cars problems, I was in and out. Very respectful and stand up guy. This…read morelocation has my loyalty !!

Made an appointment for a 10:30 am oil change. Added a transmutation flush. Was suppose to be a 2…read morehour wait time turned into a 4 hour wait on a Saturday. Had I known it would be that long I would have made other arrangements.

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!