Having been to KC Car Emporium this past year and being so pleased with my purchase I had to tell…read moremy Girlfriend about them when I found out she was in the market for a new car! Keep in mind we have shopped around the city from car lot to car lot I was sure we would find something she would like at KC Car Emporium! As expected we had a few cars in mind and they met our needs on all of them! We were assisted by a gentleman named Fred and he couldn't have been more hospitable with helping us. They always have the best feedback and knowledge on all of the cars the lot has to offer. The great part about this car lot is they allow you to drive anything you want with no questions asked, some lots in the past that I've been to have given me a hard time about taking one car out, let alone 2 or 3! With that being said we came to an agreement on a car and were approved to purchase! I would recommend this car lot to anyone, everyday of the week! Thank you KC Car Emporium!

They sell lemons. Do not buy here. I lost 13 thousand dollars from this place because they won't be…read morehonest about a cars problems.

This is a far more customer-friendly auto dealership than the one where I leased my car back in…read moreFebruary, after 20 years in my previous Toyota. SO much more friendly and welcoming that I chose to give up the $100 certificate I'd have gotten if I had all 3 initial mileage checkups done where I started, all of which are included in the lease. But I had dreaded going back, What went well at Hendrick Toyota's service department? Pretty much everything. The service manager who took care of me at Hendrick, and goes by "D", was great. He was very customer-service oriented...welcoming, friendly, knowledgeable, attentive to detail, gave me a tour around the dealership area where I would be waiting, pointed out all available amenities, and offered me a cold bottled water without having to be asked. That may sound like a small gesture, but based on my experience where I leased, it isn't. I actually felt like a valued customer. And I felt confident D would take good care of my car, and do all the required checks and services for the 5K appointment . After it, he also patiently went over many of the buttons and controls that were still unfamiliar to me after the hurried and cursory explanation i received the day I picked up my new car. And despite having spent many hours at the previous dealership during the process from test drives to closing the deal, and having made an actual appointment for pickup with my salesperson, none of the idle sales people in the lobby, or the front desk attendant, greeted me, knew me at all, or had a clue why I was there. And I never saw my sales person again. I hope my experience at Hendrick wasn't just a "one-off," and that my future appointments there can be scheduled with D, whose words and actions gave me faith that his goal is first and foremost, great customer service. My best advice, if you want to have a customer-first and reasonably pleasant car purchase (or lease) experience, don't go to Olathe Toyota.

This dealership specifically doesn't offer complimentary snacks or drinks other than water/coffee…read more Cheap look to me if you're buying a vehicle and you have to buy your own chips/soda from a vending machine.

I had my eye on a 2025 Grand Cherokee Summit Reserve that I found online. I live in Omaha and…read morehappened to be in Kansas City for the weekend, so I decided to stop by the dealership. I was a little short on time and arrived just before they opened on Saturday morning. Luckily, Sam Coughlin was there early. Sam was friendly, energetic, and genuinely easy to work with. He made the entire process smooth and stress-free from start to finish. I received a fair value for my trade-in, and just a couple of hours later I was driving home in my new Jeep. Buying a vehicle can sometimes be a headache, but this was one of the easiest and most enjoyable car-buying experiences I've ever had. If you're in the market for a vehicle, I'd highly recommend asking for Sam.

Jimmy Gonzalez was the BEST car salesman I have ever worked with. Personal, helpful, informative…read moreand FRIENDLY! He made the process easy and fast!! :)

Truly impressed with the facility while my car was being serviced, not regular maintenance…read more Travis was my service specialist at Merriam location, my first time. A new one is being built and set to open in 02/2025. Thorough communication with a video of 25 point inspection and diagnostic analysis. Travis updated me as well. All personnel no matter the contact was cordial, friendly and professional! The lounge is fully stocked and setup for comfort! Cafe machine, plenty of other drinks options, snacks, free WiFi along with your choice of comfy leather chairs or table top seating.

Customer service said someone will call me back about getting the OEM windshield before my Saturday…read moreappointment and no one had contacted me yet. I just spoke to your CS to hold and the line just cut off.

I have been four times and never been impressed with their lack of organization, but since they…read morewere bought out by this discount dealership parent company it has really gone down hill. They are still expecting $3,000 to $5,000+ for basic service visits, but they will only pay for one credit card terminal for 8 to 6 service advisors to use leaving them all huddled around waiting. On top of which it apparently runs everything as debit so if you have an actual credit card they are saying the charge won't go through without a PIN which on a normal credit card is a cash advance which charges MUCH more intrest. So the same card you used 6 months ago is now not acceptable as payment to them. Then the 12 year old service advisor will live down to the Gen Z stereo type and ask YOU want to do to solve their broken systems problem.

Attempted to buy a vehicle from Baron BMW, was passed from Jenna to Ryan Bell. Received information…read moreon the vehicle and agreed to purchase with proof of funds ready on Wednesday. Ryan told us that he would be out of office Thursday, and that the vehicle would be going into the shop on Friday for reconditioning prior to sale. No word from any salesperson Thursday, no word on Friday. Multiple calls to Ryan on Friday and Saturday went unanswered. Calling the dealership on Saturday asking to speak to a salesperson somehow transferred me to Ryan, who then informed me that he had sold the vehicle Friday morning, now citing a previously undisclosed policy that sales cannot roll over month to month, even though we had agreed to purchase prior to the end of month. Save your time and money, work with an ethical and up front dealership.

No, I don't love having to come to get service, but it really is unavoidable. I'm really glad…read moresmkia us here and so great to work with. They get busy, and I have had to use another dealership for my oil change. The other dealership charged me over $50 more for the same service!! This time, we brought our telluride in for a transmission leak. They got on with an engineer from corporate and determined a brand new transmission was the fix. Was not excited it was going to take "about 1.5 to 2 weeks. But they did hook me up with a Lyft ride home. So that was Monday, and I got a call Friday the same week it was all done! I got to pick it up and they finished in under 5 days vs. the 11 to 14 days I was originally told. So far, so good, and it shifts like butter!!! I am very thankful for smkia and specifically Bryan M. my service consultant. He is always a straight shooter and listens

Went in for a simple oil change, I added trans fluid flush to the service & after all said & done I…read moreget home to my entire skid plate hanging from one clip dragging on the ground. Car was in perfect shape when I brought it in. The techs here seem to miss a lot of things when servicing these cars so be aware to check your own before & after.

The customer service in the Service and Repair Dept is terrible. They never answer the phone. The…read morecar itself and the sales associates i have not had a problem with

I am currently in the car buying process with Carmax so I will update this rever 'if' I finish the…read moredeal with them. I have been trying to trade my truck in on a Tesla as I commute and gas is getting way too high. I had an original offer for my truck from Carmax of $19,600. Based on this I ordered the Tesla I wanted from a suburb of Chicago last week. It's a 7.5 hour drive. I understand that shipping doesn't work that way, and it's loaded on a truck that goes and picks up other vehicles, so it takes time. Fine. However, my offer on my truck has expired twice. The first time they re-bid it for $18,400. Now the second time they have rebid it for $17,400. Their offer is only good for 7 days, and they do everything to ensure you cannot have your next car in that 7 day time frame unless you buy something they already have. Classic way of getting you in the door, then renegotiating the terms of the deal. Just be aware of this sales tactic when you start doing business with Carmax. I guess Carvana's offer was a lot closer the first time. I may go with them, and choose honesty over this terrible sales tactic. Update: I got a text that my car had arrived at Carmax at 9:30 a.m. It is now 3:42 P.M. and nobody has contacted me to come and finish the deal. I can't imagine what's taking so long, as I'm busy the next 2 days. Carmax really isn't making this convenient. More to come.

I worked with Dave Reed to build a 2500HD. He was very helpful in ensuring what I wanted was what I…read morewas actually ordering. He did a good job of keeping me informed all the way through the process. When the truck dis arrive, he helped make sure it was what i ordered. The actual purchase side of this transaction was easily the most pleasant experience I've ever had with Chevrolet. I'd definitely opt to work with him again.

Waited over a week just for them to tell me there's nothing wrong with my truck even though there…read moreobviously is. And while I had it there for a week and a half I told them to change the oil when I dropped it off and they couldn't even do that when they had my vehicle for 11 days. They've also had my coworkers truck for over 2 weeks and have provided no updates to him whatsoever. Because of this we have to pay for rentals for longer than we need because they don't communicate or return our calls. Somehow it also takes them 3-4 hours to do an oil change even if you book an appointment. They're nice enough but it seems like they need more employees.

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!