We tried to order a Ford Transit from their 'transit specialist', Eddie Bowers, but was a terrible…read moreexperience. I will break it down... Pros: - Ed does know a lot about the vehicle. Cons: - If ordering from out-of-state, be ready for a disaster. - You will NOT get a straight answer from them/him about what the ACTUAL price of the vehicle is. - Communication is a DISASTER! _____________ Writing this to warn others when considering ordering a Transit through them since they are close to the factory. Be warned!

Went in for an alignment. They recommended that I did not get the alignment today and repair all…read morethe parts that needed to be repaired on my front end. They took me in their shop showed me what needed to be fixed did not pressure me to fix it there and I plan on going back when the front end is fixed so that they can do the alignment I appreciate that they didn't do the alignment and charge me for nothing.

I've been going to this mechanic for years, and my wife's family has trusted him long before that,…read moreand for good reason. He's the kind of mechanic you hope you find but rarely do. Straightforward, fair, and honest. No games, no upselling, no "mystery problems" suddenly showing up out of nowhere. He explains what's actually going on with your vehicle and fixes it right the first time. Pricing is more than fair, especially considering the quality of work. You leave knowing you weren't taken advantage of, and in today's world, that's worth a lot. Whether it's routine maintenance or something more serious, he takes care of you like family. Hard to find someone this trustworthy in the business, and I won't take my vehicles anywhere else.

Honest is the truth. The guys wont up-sell you on anything unecessary ever. Been using them for my…read morebusiness/personal vehicles since around 2020 with no issues. They're very upfront, honest, and affordable in my opinion. Turn around time is usually pretty good even though they always seem to be very busy. Skip the dealer if you can and go here.

They always do a very good job of servicing or repairing my car. They are very reasonable and don't…read moretry to convince me to do things my car doesn't need.

Very disappointed in this business. I was forwarded from a trustworthy friend, but found the owner…read moreis not easy to work with, she quoted double the price as other reputable businesses. I wanted to take the vehicle to her and questioned the price discrepancy, the immediate reply was "why would I tell you my costs on parts" in that snotty ex-wife tone. At that point I'm done with this type business. (Oades Brothers Auto was more than willing to discuss part costs and work with us on the repair) Good Luck!

This is the best auto center I've ever been too. They always go above and beyond for me and my…read morevehicle. A huge thanks to the crew here.

Got my vehicles inspected here. Nice and easy. Would definitely recommend if you're looking for a…read moretrustworthy and quality auto repair.

I needed a nail removed from my tire and have it patched. The call was made late in the afternoon…read more The got the job done quick. Well done. Thanks for working me in.

Went here for a routine inspection. they said it would take 30 minutes or so. after a 90 minute…read morewait, they said "welllll there's a couple things we need to get taken care of before you can get passed" and slid me over an $1800 quote. the actual reason for failing the inspection is completely vague "excessive play" with no accompanying measurements. it appears strongly to me as a grift as I took it to a second mechanic who promptly passed the inspection the very next day. I got an inspection done, titling and tags installed on the car in less time than waiting for what clearly appears to be a grift here. I wouldn't even take my cars here now for air in the tires.

I wrote a review about Ken's awhile back and wanted to be sure to follow up. I am a huge proponent…read morefor supporting local businesses and after my conversation with Troy this afternoon, I wouldn't want my first review (written out of frustration) to steer anyone away from getting service at this shop. First and foremost, Troy was honest and fair, as well as kind. He was easy to talk to and willing to hear me out. He also rectified the situation right away. We ended on a good note and I told him that I would be happy to bring our business back to their garage. At the end of the day, a little communication and understanding go a long way for all parties involved. I truly appreciate Ken's Garage for just taking a moment to talk through things with me, and in turn, making them right. The business is run by a genuinely good man and good people.

I would definitely give 5 stars on communication regarding the diagnostic, communicating findings,…read moreand explaining it to the customer. This part was impeccable. I would give 2-3 stars on car being done in the timeframe promised, because it wasn't. My beef is that the quote I received for the needed part had a price of ~$525. I called the dealership and an original part would cost me (non-mechanic) ~$350. I can buy the non-original part at O'Reilly's for ~$264, but most mechanic shops get parts cheaper than off-street customers. When I called and asked Ken's if the quoted part was a dealership original, I was told no. When I asked if the part price was in error, they said no, we have to make money somewhere, but we don't use an 80% markup. Clearly the guy I spoke to doesn't know how to calculate markup percentages. I expect a shop to add a percentage onto a part. That is certainly fair. But, ~200% gross mark-up is way outside of standard mechanic practices. And, that calculation is using the price I can buy it for, not a licensed mechanic's shop. Our mechanic of 25 years used to charge 20-25% above his cost. I have heard of 50 - 100% markup. Ken's Garage is having the parts delivered and they rarely go pick up the parts. I think 200+% markup is way too expensive, but they have right to charge 500% markup, if they want. But, I will be going elsewhere. We are still shopping for a local mechanic that we feel comfortable with. I got the impression, they have good, qualified mechanics. My husband questioned a few things on the invoice that was not approved. He is a non-conflict person, and at that point, he just paid them. I am glad this shop works well for many in the community. I am glad this small-owned business is doing well. I am a small business owner and I want small business owners to be supported and thrive. But, I prefer ones that do it with reasonable prices (again, subjective). Name above is our on-line pseudo name, due to vindictive, malicious people in this world. I do not want a response from the shop because it is what it is. My experience and perspective aren't the same as the owner's perspective and it isn't the same as other customers. This is my experience.

I went in for a 30,000 mile service for my F-150…read more Good: I was able to book online though I never did get a confirmation via email or phone call. When I arrived, the service manager was good at talking with me and understanding what I needed. He arranged for a shuttle back to my house and I only had to wait about 15 minutes. When I picked up the truck the service manager was able to take my payment without me having to stand in line at a cashier. They removed all their paper floor mats and tags when they gave me the truck. Improve: I am always surprised that they do not do a better job on their out briefings. They just take my money, and send me on my way. I would expect that they would review the work order and the result of their inspections, as well as go over when my next service will occur. They also did not have my tire air pressure set identically though this was on their checklist, but the service manager fixed that when I brought it to his attention.

I used to work here for 17 years I was going to buy a car cash but they wouldn't sell to me so I…read morewent to the competition

As directed I dropped my Suburban off at 7 AM. When they opened. I had an antifreeze leak that I…read morecouldn't locate. They called me at 9 AM. Said come and get it. Charged me $850. And it still leaked. Will never go there again.

I drive kids who are in foster care or whatever situation to school in the mornings and home in the…read moreafternoons. After dropping off my morning kids, my cars brakes just started scraping happened very quickly. The team at north town auto clinic got me right in told me the truth about the costs.No, surprises, and service was completed by that afternoon. All with a smile and a fresh cup of coffee. Highly recommend.