Having been to KC Car Emporium this past year and being so pleased with my purchase I had to tell…read moremy Girlfriend about them when I found out she was in the market for a new car! Keep in mind we have shopped around the city from car lot to car lot I was sure we would find something she would like at KC Car Emporium! As expected we had a few cars in mind and they met our needs on all of them! We were assisted by a gentleman named Fred and he couldn't have been more hospitable with helping us. They always have the best feedback and knowledge on all of the cars the lot has to offer. The great part about this car lot is they allow you to drive anything you want with no questions asked, some lots in the past that I've been to have given me a hard time about taking one car out, let alone 2 or 3! With that being said we came to an agreement on a car and were approved to purchase! I would recommend this car lot to anyone, everyday of the week! Thank you KC Car Emporium!

Bought the car about a month ago the ac is out. my car shakes uncontrollably, it leaks oil and the…read morebreak pad are too the bone. Of course after the 30 days are up so they won't fix it. Dont recommend this place

I had an issue with an extended warranty. Hendrick Toyota solved it in a timely fashion…read more Shout out to Tanner Felton for being a consummate professional.

Shanith was great, made leasing very easy, he answered all my questions about options and…read moreavailability and got me into the vehicle I wanted at the price I wanted.

I purchased a car today with the help of Mak, he was truly wonderful and make the process nice and…read moresmooth. Extremely happy and grateful for this experience here. Big thank you to Mak!

Bought a used car from this dealership. Sam Coughlin was absolutely awesome! Worked with me on the…read morebest deal I could get! 100% recommend Sam to anyone looking for a new vehicle!

Truly impressed with the facility while my car was being serviced, not regular maintenance…read more Travis was my service specialist at Merriam location, my first time. A new one is being built and set to open in 02/2025. Thorough communication with a video of 25 point inspection and diagnostic analysis. Travis updated me as well. All personnel no matter the contact was cordial, friendly and professional! The lounge is fully stocked and setup for comfort! Cafe machine, plenty of other drinks options, snacks, free WiFi along with your choice of comfy leather chairs or table top seating.

Customer service said someone will call me back about getting the OEM windshield before my Saturday…read moreappointment and no one had contacted me yet. I just spoke to your CS to hold and the line just cut off.

I have been four times and never been impressed with their lack of organization, but since they…read morewere bought out by this discount dealership parent company it has really gone down hill. They are still expecting $3,000 to $5,000+ for basic service visits, but they will only pay for one credit card terminal for 8 to 6 service advisors to use leaving them all huddled around waiting. On top of which it apparently runs everything as debit so if you have an actual credit card they are saying the charge won't go through without a PIN which on a normal credit card is a cash advance which charges MUCH more intrest. So the same card you used 6 months ago is now not acceptable as payment to them. Then the 12 year old service advisor will live down to the Gen Z stereo type and ask YOU want to do to solve their broken systems problem.

Attempted to buy a vehicle from Baron BMW, was passed from Jenna to Ryan Bell. Received information…read moreon the vehicle and agreed to purchase with proof of funds ready on Wednesday. Ryan told us that he would be out of office Thursday, and that the vehicle would be going into the shop on Friday for reconditioning prior to sale. No word from any salesperson Thursday, no word on Friday. Multiple calls to Ryan on Friday and Saturday went unanswered. Calling the dealership on Saturday asking to speak to a salesperson somehow transferred me to Ryan, who then informed me that he had sold the vehicle Friday morning, now citing a previously undisclosed policy that sales cannot roll over month to month, even though we had agreed to purchase prior to the end of month. Save your time and money, work with an ethical and up front dealership.

No, I don't love having to come to get service, but it really is unavoidable. I'm really glad…read moresmkia us here and so great to work with. They get busy, and I have had to use another dealership for my oil change. The other dealership charged me over $50 more for the same service!! This time, we brought our telluride in for a transmission leak. They got on with an engineer from corporate and determined a brand new transmission was the fix. Was not excited it was going to take "about 1.5 to 2 weeks. But they did hook me up with a Lyft ride home. So that was Monday, and I got a call Friday the same week it was all done! I got to pick it up and they finished in under 5 days vs. the 11 to 14 days I was originally told. So far, so good, and it shifts like butter!!! I am very thankful for smkia and specifically Bryan M. my service consultant. He is always a straight shooter and listens

Went in for a simple oil change, I added trans fluid flush to the service & after all said & done I…read moreget home to my entire skid plate hanging from one clip dragging on the ground. Car was in perfect shape when I brought it in. The techs here seem to miss a lot of things when servicing these cars so be aware to check your own before & after.

The customer service in the Service and Repair Dept is terrible. They never answer the phone. The…read morecar itself and the sales associates i have not had a problem with

When you buy a car from somewhere, and you purchased the extended warranty, you expect the car to…read morelast more than a year and a half. Unfortunately, that is not what happened. My experience with CARMAX has been one disappointment after another. I hadn't even had my vehicle for two years, when both the transmission and the motor decided to give up the ghost. I figured, because I bought the extended warranty, that I would be OK. However, I was very very wrong. The vehicle that I had for not even two years, was not covered by the warranty that I purchased, because the cost of the repairs exceeded the value of the vehicle. While, I understand that there are always rules in stipulations for warranties, you would think that if you had a vehicle for less than two years, the dealership would really try to work with you to make it right. Instead, I was dismissed, brushed off, and ignored. CARMAX would do nothing to help solve the problem that was caused by their poor quality vehicle. The mechanic that I ended up taking the vehicle to when the motor died, told me that whoever owned the car before me treated it very, very poorly, and that this kind of stuff should've been caught when they did their inspection at CARMAX. However, that was not the case. Instead, I was left with a car that didn't drive and no vehicle or mode of transportation and CARMAX was not willing to help. I beg you, do not give this predatory company your money. Do not buy a vehicle from them, and don't waste your money on the extended warranty, because it doesn't do anything to help you. You'd be better off going to an actual car dealership, with a good reputation, and getting a used car off of their lot. Do not give CARMAX your business. I spent 14k and have NOTHING to show for it.

I spoke with Jamal about my cars problems, I was in and out. Very respectful and stand up guy. This…read morelocation has my loyalty !!

Waited over a week just for them to tell me there's nothing wrong with my truck even though there…read moreobviously is. And while I had it there for a week and a half I told them to change the oil when I dropped it off and they couldn't even do that when they had my vehicle for 11 days. They've also had my coworkers truck for over 2 weeks and have provided no updates to him whatsoever. Because of this we have to pay for rentals for longer than we need because they don't communicate or return our calls. Somehow it also takes them 3-4 hours to do an oil change even if you book an appointment. They're nice enough but it seems like they need more employees.

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!

Horrible people horrible prices! Avoid this place at all costs! I promise it's not worth waisting…read moremoney or time here

I was looking for a dependable car that I found at All Star Auto. The sales people are not pushy…read more They allowed me to take my time over a few day period to make my decision.