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    Premier Auto Outlet

    3.1 (11 reviews)
    Closed • 9:00 am - 7:00 pm

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    2 years ago

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    6 years ago

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    2 years ago

    Thank you to Clarissa and Gustavo made trading in our vehicle for a newer car so easy 100% recommend

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    2 years ago

    Dominic was great and he helped us get our car and he was nice and took good care of us

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    Victory Ford - This battery could not have possibly have been checked out under the works service plan

    Victory Ford

    (31 reviews)

    We went with our daughter to purchase a used car. Going to Victory Ford was a great experience…read more Andy, our salesman, was personable and helpful. The guys doing the extended warranty and financing were very helpful too. There was no pressure and they were just reasonable and nice. Plus, she got a good interest rate! Woohoo! She purchased a 2018 Toyota Rav 4 and she loves it! If you're looking for a car, give this dealership a try. I was pleasantly surprised to find this Toyota at a Ford dealership.

    I have tried to cool down but I still find faults in my last service here. I took my vehicle in for…read moremajor work, cam phasers, on my explorer. I scheduled ahead and was not in a rush. I took the vehicle in the evening before the appointment so it would be ready for them. Three days passed and I had to check on progress and was told they had to wait on parts, I checked before I scheduled and parts dept had all parts on hand, on the fourth day I had to check with the service advisor on progress again who told me the job should be done Monday. After hearing nothing Monday I checked that Tuesday to see if the work was done, to be told it would be done that afternoon. Wednesday I called again to check on progress to be told ,"it's done", No exclamation about delays or communication. I requested parts returned for proof of job, which I had to request again when I arrived to recover my vehicle. a quick inspection revealed cooling level not full and my oil level a quart low. I know some driving was done because 20 miles were add to the vehicle. Any way 4k miles have passed and now I find I have a stripped oil drain plug from a botched oil change and I also had a recall done for the windshield pillar covers that I have now noticed are the same old pieces. This was not a rush job, but I did go on a long trip afterwards and was bombarded over and over while I was gone by the service advisor,Jimmy Moore, demanding a 5 star review. Jimmy Moore was the service advisor that had every excuse but did not like that my first review criticized his communications. I responded I would get back with him when I got home but he continued to call and text me until I gave him a 5 star review. once the review was in I had silence from him at Victory Ford! I should have never given a good review and should have ignored his calls and texts, I realize that now. My takeaway is don't go to the major dealers anymore for service,they don't care about you and only want a good review. If you do go to Victory Ford in KCKs avoid service advisor Jimmy Moore like the COVID! He is not there to help you!

    Premier Auto Outlet - usedcardealers - Updated October 2026

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