I was recently in to get new tires installed that I ordered from Tire Rack (who are owned by…read moreDiscount). The scheduling was smooth, and service was generally acceptable for a busy Friday afternoon. Staff was professional and courteous. However, they failed to notice that my car has offset wheel sizes (back wheels are wider than the front) and they installed one side backwards. While there was no damage, and I was able to resolve this myself, it's definitely concerning that a wheel and tire shop made such a simple mistake.

First off I will start that I have been going to discount tire for a long time a since I lived in…read moreColorado. First of the customer service at this location is horrible compared to the discount tires in Colorado. Second I went for a tire rotation and a to fix a leak in a tire well they didn't do either joke of the franchise right here and the experience I had from just this one location I will never be a customer of theirs again you guys suck you should lose your franchise scum bags

Always there to help kim, Yolanda and the rest of the gang get me rite every timeread more

I took my car there for a tire change and alignment, the tires came out good and the service was…read moredecent. However, the alignment was not done the greatest. Fast forward 4 months I came in with a flat tire to get repaired. Long story short they ended up losing my tire and sent my mom all over town on a wild goose chase. In the end, they found my tire sitting in their shop. Now fast forward 6 months I ended up getting a nail in my rear tire. I also noticed that the front right tire was already getting bald. So I took the whole car in and asked them to repair the tire with a nail in it and also to rotate the tires, and check the alignment. The lady said okay and I asked how much for the rotation which she then said its free. So after the tire was repaired I went to get it and noticed the tires were never rotated. Rather than going back in I decided to do the rotation on my own as it is not very difficult. Unfortunately, it was because the lugnuts on one of the tires were on there so tight an impact drill could not get it off so I used a breaker bar and a lead pipe. I was not able to get it. fast forward 3 months, The tire is bald on the outside meaning the alignment was never done. So I took the tire into the shop and asked for them to fix it. The guy there told me the warranty would not cover it because it was an alignment issue. I told him they had aligned it but he then told me it needs to be aligned twice a year. So on 11/05/22 the tires were installed and aligned then on 9/01/23 they were supposed to be aligned and rotated but weren't. I then gave him the tire and he gave me the quote and told me there would be a new tire on there when I came back later. I then went home and my mom called and explained to them how I should have had the tires aligned on 11/05/22 and aligned and rotated on 9/02/23. The lady then tries to say that I never asked her to do any of that back on 9/02/23. She told my mom that she was not there and basically called me a liar. My mom then asks her for her name and she then hangs up. Later that day my mom went back in to pick up the tire they were supposed to repair and nothing had been done to it. The guy told her he did not know if I wanted the tire to be changed or just inspected which makes no sense, I told him it needed to be changed. He also told me he would change it.

Hubbell's Auto has earned a customer for life! We brought our truck in for a routine alternator…read morereplacement, but the real challenge was an EVAP issue that several dealerships had been unable to diagnose or fix. The team at Hubbell's found the problem and finally resolved it. Andy was amazing throughout the entire process. He kept me informed every step of the way, explained everything clearly, and was upfront about the cost of repairs. It's refreshing to find an auto repair shop that values honesty, communication, and quality workmanship. If you're looking for a mechanic you can trust--especially when others can't solve the problem--I highly recommend Hubbell's Auto. Honest, reliable, and truly knowledgeable. Thank you, Andy and the entire team!

Hubbell's Auto Repair came through for us, getting our business vehicle back on the road quickly…read more Quality, efficient, and professional - highly recommend!

I have learned that mechanics can be caught between a rock and a hard place...not paid enough…read morehourly leading them to create car issues that don't exist to increase their paycheck! Last week, I took my Subaru in for an oil change at Mt. Vernon Road Tire. One of the mechanics stated that I needed the left front wheel bearings fixed. Luckily for me, a friend had recommended a mechanic who specializes in Subarus. He had repaired my front wheel bearings about a year ago. He checked and indeed my wheel bearings were just fine. He didn't charge me a dime for his time! He also explained how the industry is fraught with putting the almighty dollar ahead of customers. I could have been out $700. I would think twice before going to Mt. Vernon Road Tire!!!

As a woman it is hard to find a good mechanic and not feel like I have to be on guard for just…read moregetting an oil change. I've never had a complaint here. They let me know when I need to consider some extra upkeep and the staff is always friendly!