Sometime between 2017 to 2019, I had my car towed to this store and received help from Bobby…read moreBateman. He and his staff were so kind, friendly, helpful and comforting :). Even though my car engine broke and was beyond repair (it was over 10 years old), he allowed me to park my car in his lot for several days until the insurance could arrive to tow it away. I hope more people will come to their shop because they gave me hope when I had none :).

Chris, Bert, and Tony are some great guys! Their standards for excellent customer service are…read morehigher than most, and they never seem to disappoint. Be sure to make an appointment, as they're pretty busy; or call in and ask about same day availability.

I called from 45 miles away to ask if a front wheel drive car could be aligned, today. I got an…read moreenthusiastic Yes! So i made the trip. On arrival, i got the ol' "uh, um, uh, gosh, i dont know, its a Honda lemme go ask the guy." I'm calling BS. "The machine is not set up to handle this car." Any alignment guys/gals care to weigh in? Doesn't matter much, but it's a classic McPherson strut setup, lower and upper control arms, standard rack & pinion on a 99 Honda CR-V. Won't waste my time with Elliot again.

Service department is terrible. Had my truck towed there and sat for 11 days without being…read morediagnosed. Had to tow it to Tyler.

Being taken advantage of doesn't happen often for me. But this last mechanic SHOW did. I paid 150…read morebucks to take my daughters car to fix her windows. This place couldn't help but charged me the 150 bucks for labor stating they had to rip open the side panels. So I borrow a friends hubby to help and apparently they pulled the track out of one side and zip tied the other... then charged me. So I paid 150 bucks for them to gut my car and not fix anything. Stay away from this.

i hit a deer in my pick and took it to this place to repair it . since it was an older pickup they…read moremade me order a lot of the parts that they needed. they had my pickup for 6 months and $10,000. later , i get it back and headlights dont work and are hooked up backward , horn didnt work , drivers door keyhole has come apart and fallen into the door . this place is truly amateurish. i would have done better taking it to a high school mechanics shop ! stay away from these clowns !

For almost two years I've been shopping for a new (to me) car. I knew what I wanted... the year,…read moremake, model, and options. The problem was there wasn't a ton of these cars around the US, and the ones I did find either weren't in great condition or had a high sticker price. When I came across a vehicle that fit my requirements at Lade Ford, I gave them a call. I ended up speaking to Dan Lade, the owner of the dealership, and he was super helpful getting me photos and details of the car. I saw great reviews from the dealership so I bought the car sight unseen. Hitched a ride from Austin to Frankston to pick it up and met the man in person. He was as nice as he was on the phone, and the car was in better condition than I could have imagined. I got a great deal and a month later I couldn't be happier with the car and how Dan handled everything. I've bought many cars for my business over the years and this was by far one of the best buying experiences I've ever had.

Went to laid Ford for a transmission flush in my truck. Seem like I spent the entire day there. So…read morethey're not very fast. Also requested they check the programming on the transmission. They told me that the transmission was fine and they had reset it. They also told me that there was no updates for the programming of the transmission. There is an update for the transmission and it is has not been updated and I need to get it updated but I am not going back there. Who knows how long that would take.

Poor customer service, will tell friends and family to turn a blind eye. everyone in the shop just…read morestares and makes you feel off makes customers feel unwelcome.

I brought my GMC Siera in to have the front end aligned and was told that all of my parts were just…read moreworn out and that my truck could not be aligned. I purchased all new front-end parts, watched them being put on and it was obvious there was nothing wrong with the old parts. Then I took it somewhere that knows what they are doing and found out my front passenger side tire is at an angle and that was the ONLY problem all along. All they had to do is connect it to their computer to find this out. I spent and extra $500 on parts and my husband and his friend spent all day replacing parts that were good. I WILL NEVER GO BACK. JOANNE

I had a frustrating experience with theTire Store Service Center on 155 in Palestine. On Friday, I…read morecalled ahead to ask if they could install two new tires and perform a four-wheel alignment. I was told they could do both, so I drove about 35 miles from Crockett. When I arrived, I was informed they could install the tires but could not do the alignment. I assumed something unexpected had happened, so I had the tires installed only, without getting the alignment. Before leaving, I specifically asked if I came back on Saturday whether they would be able to do the alignment. I was assured that they could. The next day, I drove another 35 miles back to Palestine, only to be told once again that they could not perform the alignment because no technician was available. That's two round trips and well over an hour and a half of driving based on information that turned out to be incorrect. The price on the tires was good, and I appreciate that. However, repeatedly being told a service was available when it wasn't wasted a significant amount of my time and fuel. Whether it was poor communication or poor scheduling, customers deserve accurate information before making the trip. Unfortunately, this experience left me very disappointed.

I have been taking vehicles to Tim & Laura for years. The service is always highest quality and…read morecompletely honest. You cannot ask for a better place to get your repairs done!

All I can say is they are great they helped get my car back on the road in no time. I loved the…read moretext messages that I received with update on my car.

Great customer service and honest mechanics. Great pricing, quality work and great local mechanics…read moreto work on your vehicles. Keep up the great work!!!

Second car taken there for extensive overhaul. These people are wonderful…read more Kept me informed, stayed inside the estimate, very friendly. Called about any required changes. I'm 75 years old and have worked on cars and boats. Build 1000hp race engines. Rebuild, restored cars and motorcycles. Most of my life. They know their stuff. Take your car or truck there.