We signed up our daughter for Segment 1 online in April and May of 2020. She ended up missing two classes which needed to be made up. I went to the website to see if I could sign her up for make up classes online. Nope. Sent an e-mail - no response. Called the phone number on the website and it just went to an outgoing voicemail message. Finally reached someone at the end of May and they said to call on June 15 to be scheduled for the classes that would be starting on June 18. Called on June 15 and they said they weren't scheduling classes for June and that we should call on July 7. We have called many times today (June 7) and we can't get through. At this point we are giving up and will pay the money to have our daughter retake Segment 1 through another company. What a ridiculous waste of time and money. read more

This is the worst, worst, worst communication I have ever experienced in my 40 years. My third kid, 1st experience with All Star. I will not be sending my last child through this program. Literally, I have lost uncounted hours in back and forth communication with this company, if you can get ahold of them, that is. I have never left a negative review for a company before, if that act as a measurement for the depth of my frustration. read more

They say it's a 30 hour class but that's because they make you stay for an hour on a page that takes 10 minutes to read. Then if your computer goes to sleep in the 50 minutes you have to let the webpage wait before you move on, you have to start all over. This "30 hour class", which should be 10 hours if they wouldn't make you sit on a page for no reason, took us 50 hours b/c it doesn't save progress. Awful experience. read more

At 5:07 pm this evening, an All Star vehicle ran a yellow light in downtown Ann Arbor. The vehicle was travelling westbound on Liberty. At 4th Avenue, the student driver ran the yellow light. He DID NOT make it through the light before it turned red (not even close). It is horrible that the All Star instructor did not tell the student to stop! Students are picking up bad habits by attending All Star. As a pedestrian, I felt threatened by this incident. Avoid All Star! read more

CAN I GIVE NEGATIVE STARS STILL waiting since the end of May for 6 hours behind the wheel with an instructor ... we were told that there are not enoughi nstructors to get my daughter behnd the wheel due to covid ... Now I find out there is a class a mile away from my house and those students are getting drive time ... this is UNEXCUSABLE ... figure out how to get the kids drive time that finished the class before you start a new class.... PLUS NO RESPONSE VIA MESSENGER VIA EMAIL VIA LIVE CHAT .... IF YOU CAN'T COMPLETE THE AGREEMENT, REFUND MY $500 ASAP ... this is not OK! read more

Would NEVER recommend. Was told would have the driving schedule out after the first week. They scheduled a few days right over Presidents Day weekend. I called them and they said they would talk to the only driving instructor they had and he would publish that night. He didn't publish. So called again and finally was told I was talking to the wrong manager and should talk to the driving instructor manager. That would have been helpful after talking with you several times including the times he's listing (backed up against school and also their class) being not convenient for the kids not in Birmingham Groves HS. So she included me in on the email to that manager. He then said the instructor would call which he did. The instructor then unloaded on me that it's only him and they have too many kids in the classes and he can't keep up. He also supports 2 cities - Dearborn and Birmingham. Hmm I wonder if his manager knows but probably doesn't care. We ended up getting his drive sessions scheduled but only by working directly with the instructor. Yay finally! Guess you could cut the driving instructor out of the business. So now if you miss a online session you need to make it up with the next session. Ok I get that. However they won't tell you when the next session class will take place. Um you can't look at the schedule to figure this out. Nope you get added to a wait list. What is this wait list and when will they contact you? Response - I don't know from 2 different people including the manager. Well what do you know? How is this so hard? Literally talk to someone every day. I want this whole process to end!! read more

I would like to share our experience today at the Refresher & Written Exam session for segment 2 which was scheduled from 2pm to 4pm. This took place at the Pontiac location; Ultimate Soccer Arena (in the parking lot, which I thought was a great way to wrap up this course with all of the rules and restrictions happening). I dropped my daughter off just before 2:00 so she could get signed in by 2pm. I told her to text me when she was finished, otherwise I'd be back at 4:00 like the communication from All Star Driving stated. The schedule was for one hour of review, then one hour allotted for the written exam. At 2:13 she texted me that she was starting the exam. At 2:56 she texted me that the she was finished and needed to be picked up. I was surprised, but was on my way back to get her. When I pulled into the parking lot at 3:08, she was there with two other people that I initially thought were the instructors. As I got closer, I realized they were students. When my daughter got in the car, I asked her where the instructor was. She said, "Well, she asked us if we'd contacted our parents and when we all said yes, she left." I clarified - The ADULT person who led this session left the three of you teenagers, in the parking lot, ALONE!? This was really the case. My daughter got in the car and we waited for the other parents to arrive before leaving. While we waited, I called All Star Driving at 734.665.7374 where no one answered the phone and the recording said I could leave a message and someone would get back to me within 24 hours or I could go to their website. Why wouldn't there be someone to answer the phone? I called back multiple times figuring I'd misunderstood the message; that maybe if I'd just hold a bit longer a representative would come on the line. Not the case. There was no one to talk to. So, I sent a message for a phone call back regarding today's events (the 10 minutes of review when it was advertised to be an hour, and, most importantly, leaving my teenage daughter in a parking lot) both through Facebook Messenger and through their "contact us" on their website. I will wait the 24 hours for a phone call back. I can't imagine a reason that the instructor would behave in this manner, but in case you are still trying to decide on a driving school for your pride and joy, perhaps keep looking. UPDATE: I received a response via Facebook Messenger stating they were getting a lot of phone calls and no one would be calling me back. read more

I used this company for both my kids and was happy with the times and dates offered. The instructors were knowledgeable and prepared my kids for a lot of situations in the driving area. read more

First, Horrible UI (could see their database queries on the pages), completely buggy and the most unintuitive website. That aside, Irresponsible people. Sends a wrong date of birth when clearly you confirm the details before they send out the certificate Horrible customer care. Makes you wait for 30 minutes and then just puts you on hold after you let them know that there's an error in the certificate for another 30 minutes. Repeat this a whole complete week. Still no certificate and I missed my license exam appointment. read more

THIS PLACE IS TERRIBLE!!! I am in GR but couldn't find any yelp sites for my area. my driving instructor sucks and doesn't teach us anything, just sits at his desk and signs people up for driving, and that takes at least an hour each day. sometimes it takes up the full time we are there. (classes are 2 hours long). i was doing a drive today from 2:00-4:00 with another guy in my class. the teacher said he has to run out to his car to get something. he drove away and came back 20 minutes later. he didn't explain anything to us in the class, then starts yelling at us cuz we 'don't know anything'...no wonder. he asked a question today in the car than neither of us understood so we said we do not know...he then proceeded to call both of us stupid. yay! so anyways, 2:00 I am scheduled to drive 2:10 he decides to leave 2:30 he comes back 3:00 we arrive at some place cuz he has to run an errand (he drove us there) 3:10 my partner starts to drive 3:50 finally my turn!!!! i had work at 4:30, and i told him this 4:20 we are finally let out of the car and i'm 30 minutes late to work! so inconsiderate of other people and where they need to be. never send your kids to this place that hires such idiots read more

Can't give zero stars. Absolutely THE worst customer service. Unbelievable. No sense of urgency to fix a problem THEY created and now we've missed two opportunities to complete the road test and get licensed. read more

We used All-Star here in Traverse City for my niece, Amy's, driving lessons. She then took the test with All-Star and passed with flying colors! Amy's instructor, Erica, was a wonderful teacher. She put Amy, a nervous driver, who had twice failed the test in the past, at ease. Erica calmly and meticulously taught Amy how to drive safely and with confidence. We were both so impressed with Erica and I highly recommend her to families with nervous teens! I saw a night and day difference in Amy's driving and in her confidence level on the road. Erica is a gifted teacher! Amy then took her test with Mike who like Erica was low key and also able to put young drivers at ease. Mike obviously knew his stuff but had such a lovely personality that Amy was not nervous at all. I am unsure if Mike teaches but he seemed to be gifted with young people just like Erica. All-Star has clearly done their due diligence in hiring great staff. Plus when Amy passed with flying colors, Mike seemed almost as proud of her as I was! All-Star was a great help to me. I'm not sure that I would have been able to get Amy comfortable on the road myself because she was so nervous after her previous failures that I didn't feel it was safe to practice with her without help. All-Star was easy to deal with on the phone and provided excellent customer service. They made driving lessons safe, comfortable and easy for Amy giving her the needed information, practice and confidence. For the peace of mind and safety it was well worth the money for private lessons -- especially with such an excellent staff! We are so grateful to the staff at All-Star and recommend them highly! read more

We loved segment 1 with Miles in Lake Orion. Thank you Austin for helping us get everything submitted and ready for segment 2!!

Staff and teachers appear to be strict no matter what, lack sensitivity, and don't adjust to a student's needs. I understand that driving is a serious business, but for students who are stressed, struggle with anxiety, need softer feedback, or need a different way of taking in information, All Star is not for you. I overheard my daughter's teacher yelling at students over Zoom for not sitting up straight. Two friends told her one of the driving teachers made them cry every time they drove. She failed her first attempt at the test and a staff member laughed at her and said "But the test is so easy." read more

With everything going on in the COVID-19 pandemic, the online classes they offered were a good way to complete segment 1 of drivers education. I originally had Kris, but had another instructor took over, but I enjoyed them both. I also thought it was very cool to have people across the state in my class and getting to know them. One complaint I do have is when trying to set up a drive time, no one was able to answer me though I left some voicemails. Overall, a good class with good people,but customer service could be better. (I also understand with the pandemic taking place that not as many people could be in the office or whatever the case may be.) read more

I just finished my last class of segment 1 and will be taking the test as soon as the stay at home order is done. I had Mr. Randall and the classes were via zoom. He was an awesome teacher and made the class really fun and engaging while also making it so that we were getting the information. My only complaints are the 2-hours in one sitting and all over schedule (its random days throughout the month not like every other day or every tuesday or whatever) My teacher was super easy to get in contact with and was happy to answer questions even outside of class. Overall I am very happy with the class and I feel prepared to take the test and the start driving. read more

Terrible customer service!!! New drivers have questions and I guess they are sick of answering them. There is no way to contact these people to ask any questions! These people have an invalid email contact on their webpage, if you try to call there is a message saying to call another time because no one is available (they do not say when would be a better time), and when you text them, there is an automated response saying to no agent is available. REALLY GREAT customer service!!!! (I want to be clear that I was being sarcastic, their customer service so far is actually TERRIBLE!) read more

The class is 24 classroom hours, 6 drives, and 4 observations in six weeks. In our first week, there was only 1 time we saw there were available schedules for the driving lesson and so we grabbed it. On the scheduled lesson of 2:45-4:45 pm, my son knocked on the locked glass door to get the attention of the classroom instructor. He was told to wait for the driving instructor. After 20 min, no instructor yet. Good thing I didn't just drop off my son and drove away. The classroom instructor was very snippy, but I was insistent on asking him to call someone to check if the driving instructor is coming. Lo and behold, the instructor didn't know he has a lesson and that kids have signed up for it! He promised to come over and arrived at 4:15 pm cutting the supposedly 2-hour lesson (the kids had classroom lesson at 6 pm). What kind of system do they have when they put the schedule on the website, kids signed up for the lesson, but the instructor doesn't know there is a lesson and would not have come had I not been insistent on making the classroom instructor call someone. read more

Aside from Dorinda Watson, this company and everything it says it offers is a scam. Segment 1 was a joke, the virtual classes were disgustingly boring and the instructor could have cared less about the students. Almost every class I had to call the following day because I received an email that my child was absent!? I sat by him every class. On top of that, they canceled his initial class then rescheduled and it was more expensive!? What the hell. He didn't even do all his drives with his instructor and recorded that they did and gave him his certification...whoa. Segment 2 first virtual class yesterday, marked absent, canceled his enrollment. Call the number, says they'll call back because I'm the 75th in line, give me break, can't afford to hire people to field calls! Sounds like a scummy money grab to me. All these horrible reviews and concerned parents with the safety of their up and coming drivers, makes me sick they're allowed to stay operational. read more

This is a very poorly run company. Since there are so few options available, many people endure and stay with All Star. But the communication couldn't be worse. Key information, like drive time changes or class cancellations aren't communicated and customers show up and wait with no way of knowing what is happening. In case of an issue that needs immediate attention - A zoom class won't start, an instructor didn't arrive at the allotted meeting time, etc. it is impossible to get through to the company. They simply NEVER answer the phone and take days to return calls in urgent matters. The actual instructors are great. But the company as a whole deserves zero stars. read more

Austin did a fantastic job and answering all of our questions for segment two. He was prompt and polite in his response. I usually dread contacting customer service, he provided a pleasant experience. Thank you, Austin! read more

Instructors are great. Office systems are terrible. Son completed drive lessons on 7/7/2022 and has NOT received certificate yet (7/26/2022). Can only send email or leave VM, no response. Regarding their unusual HIGH call volume, followup properly and parents won't need to contact you. read more

If I could give this company a negative rating I would, it doesn't even deserve a 1. Buyer beware .... do not waste your time or money! They will gladly take your $400.00 and NOT DELIVER A COMPLETE PACKAGE! They took my payment for my daughter 4 months ago and she has only completed 1 drive and NO TESTING! Tim Wiley is the most unprofessional instructor! read more

Not happy at all. On the first scheduled test, my granddaughter was denied to take it because she was 6 mins. late. She got stuck in traffic called them the person told her she had a 12 min. grace period. Her appt. was at 1:00 pm she arrived at 1:06pm The instructor was there but said he had another appointment and had to leave because her test would probably take longer than an hour. Spoke with scheduling office she was going to check with supervisor, they never called back. Rescheduled test, repaid for test. Granddaughter was not given the opportunity to road test because of the parallel component. My issue is this, I saw on the news where the Governor was recommending that it should be taken off the test, We now having clearly marked parking spaces or parking garages, you don't have to parallel park to park your car, its only for a matter of convenience for you. Park somewhere else and walk back.!!! Immediately called them and was told someone would get back with me, no one did. Waited a few days, call them again after waiting 10 to 15 mins., voice my concern to one of their representatives who said I will tell my supervisor, who was in a meeting and they'll be calling you back. Still haven't heard from anyone after paying close to $140.00. Very ticked off!!! read more

I registered for an online abbreviated driving course, it was so difficult getting across to a customer rep to get me enrolled, waited for about 2 days and after I was done with the course, getting my certificate was another war, it takes about 24-48hours to get a call back from them. I was totally disappointed with the service and will not recommend all star driver ed. read more

It's been over a month and a half since My son should have gotten his certification to get his permit. All the drives I sign up for him or he signs himself up for keep getting the canceled and the teacher is no help and tried sending multiple emails to them no response. If I could zero stars I would and would not recommend because I'm out $500 and no certification to get my son his permit, and have reported this business to the BBB and also help from the Michigan legal help system center and waiting for a response from both places. read more

The classes in and of themselves were great for my son. The instructor was pleasant and was able to fit in the driving schedule with my son's busy schedule (band, etc.) The downside: I have now been waiting 7 weeks for my son's permit to arrive in the mail. After 2 weeks, I was told the did not have a signed contract with us (How in the heck can you take the class without it?). No problem, signed and sent. Now they cannot find his driving log; the instructor sent it to them but it is lost again. This is a case of buyer beware. You might go though their school and process unscathed, or, you may get screwed like I have. Personally, I would not recommend this company to anyone. Their are other schools in the Grand Rapids, MI area. I suggest you give one of them a call and steer clear of this place. read more

3 stars only because I have not had a good experience with the company however there are 4 people who made it acceptable. We had excellent customer service by Tangy and Dorinda trying to organize our paperwork and scheduling, Todd Heck was a fantastic driving teacher and so great with the kids, and Larry is amazing as the road tester, he is so calm and soft spoken it helps to put the kids at ease when they test. I would give all of the above people 5 stars but the company itself needs to do better, it seriously runs at about a 1 or 2 stars. read more

All Star is a reliable, close driving school. You will feel safe knowing your child is in good hands.

It's a money Scam. The absolute worst place for your kid to take a road test. They apparently have a monopoly on this in Southwest Michigan. Having a hard time finding a alternative for road test. read more

We signed our son up for segment 1 because it was available at his school. The day he was supposed to have his first class he called me and said no one was there. I called All Star and was told the dates for the class had been changed. I asked why I had not been called since they had my home and cell numbers. After being put on hold for about 5 minutes she said that someone had called. I asked why no message had been left and she said "because no one answered." her tone of voice was very rude. I have caller id, answering machine and even voice mail on my home phone.. there was not even a call from them. My cell has similar features THE INSTRUCTOR WAS GOOD I do have to give them that. THEN came segment 2 .. the Friday before his Monday class I got a message that the class he registered for was cancelled, but that he could go to another location. I guess I should just be glad that they at least called. We chose another driving school and were very happy with that. There is only so much incompetence I can tolerate. . one other note, when I tried 3 times to enroll him online, the website did not work correctly read more

Their online drivers Ed is horrible. It's extremely long, has many grammar and spelling mistakes, and is very repetitive. Their support is even worse. I went on hold for 1 hour once 3 hours another. When they answered they didn't try and resolve the issue and instead just told us that we were wrong. We tried eventually got it resolved after calling back again about the same issue. The issue was that they didn't ship the Class C exam certificate showing that I had passed. Once it was resolved, we waited 10 days for it to get to us and it never did. We called back and it turns out that they never shipped it again. We nearly missed our DPS appointment, but luckily they emailed it not the DPS. They did not make it clear that the course also was only 180 days long beside sir expired, so we were never able to finish it. I would not recommend this service. read more

I wish i could give a 0 star, never call back and don't reply the emails, every time I call them they always have 10 people in line, once u tell them the issue they will let you hold on and every time I spend 40-50 minutes to wait for my answer! and after several calls they still cannot deal with my certificate, I spend $75 for expedited overnight shipping and they put the wrong address, I got nothing that night and I missed the driving test! when I tell them the shipping is missing, they ask me to hold on the phone for 20 minutes and guess what they just hang up suddenly!!! I don't get my certificate until now. if you want to have a driving test, never choose all-star. read more

Our road test instructor was Larry. The best thing about Larry is he makes the student driver feel comfortable and confident. He also has a kind demeanor. My son was nervous, as was expected, but Larry put him at ease and he had a successful test. I highly recommend. read more

I cannot even give this business one star. It is run by the completely inept. Horrible experience and held my daughter's certificate of completion hostage. Stay away!!! read more

Larry's demeanor and professionalism put my son at ease during yesterday's driving test. Thanks, Larry - much appreciated.

ABSOLUTELY NOT!!! Do NOT waste your time with these people. My son just turned 18 and is autistic. Me and his mom thought it would be better if he took this class, as also we were advised it would be beneficial. This morning his instructor told him he does not need to be in the class and told him he could leave because he already knew the info. He informed me that he will NOT get a certificate due to already being 18. WTF? What do people do who immigrate into the country and have no clue how to drive? Just take the test? Nice....Obviously the folks at allstar just wanted our $350 read more

Enrolled my daughter in the on-line Teen Driver's Education. She was more than 2/3rds into the course and for some reason could no longer log in. A phone call to their customer service said she was wasn't authorized to take the course anymore and we would have to talk with the supervisor next week for additional info. A phone call to the supervisor revealed they stopped offering the course for our state even though she was enrolled and had gone through more than 2/3rds of the course. The supervisor said there was a glitch in the system and it was their fault and the only thing they could do was offer a refund. Well that's fine and dandy but that doesn't get back the time our daughter wasted and we find it hard to believe they didn't know about the glitch beforehand. read more

This business is nothing but a joke. I paid for my son's driver ed but he never got to go to the class. They kept cancelling the class every time we would get close to the scheduled start. On one occasion we were notified of the postponement 1 hour before the scheduled start. This place should be called Zero Star Driver Ed. read more

The drivers are really great!! Both of my girls really enjoyed their time here!! Thank you for being great teachers and caring about how our future drives!! read more