Alex was fantastic from the get-go. I contacted him early Saturday morning on Yelp requesting to…read morechange out a toilet at my rental property that started leaking. He immediately responded with a reasonable price after learning more about the issue. I'm out of state, so he offered to swing by Home Depot to pick up the new toilet we ordered and installed it later that afternoon. Tenants and I were pleased with his work, and he sent me photos of it after. I can't say enough about his timely response and professional work. I will call him in the future if there are any other plumbing issues at my property!

Nice guy. Very punctual & Fantastic work.As planned he completed his work very nicely.read more

Well, this is from Lincolnton, NC. Rude, rude, RUDE. I called this man to see if he could come…read moreout for a leak in my bathroom wall and he stated that it would "maybe" be sometime this week, but he had things lined up already. I get it. No problem. I wanted to verify that he could come out this week and he said "That's what I said". When I told him that was kinda rude, he said "well, that's just how I am" and got butt hurt saying "I don't want to work for you anyway". If you're having a bad day, maybe don't answer the phone. Jerk.

Everyone please note the low star ratings are not even in North Carolina!! One is in California and…read morethe other TN. Todd Dellinger does good work with honest pricing. I have used him on a few occasions with excellent service and good result

Fix-It-Now canceled my appointment an hour before it was supposed to happen and said that I have to…read morefind someone else, which is what I wish I had done in the first place since now I will have to wait several more days to get my problem fixed.

I had an awesome experience !!! Not only did Danny show up on time, but he was in and out in less…read morethan 20 mins. He checked a few times to make sure that everything was working properly before he left... not to mention the cost was very affordable!! Thanks guys

Water pressure tank started leaking one night, and had a 40 year old old water heater causing me to…read morehave to shut off the water. Called next morning and left a message, texted a few pictures of the problem components, had an estimate by lunchtime. They then adjusted their schedule to pick up the parts and install the next morning. Showed up on time and were professionals that you can trust to be in your home. Will be my first call and recommendation to friends and family in the future.

I don't understand companies any more. I have have used this…read morecompany twice in the past for plumbing needs and I was happy with the results, service and pricing. I needed a quote from them to install a dishwasher and I have left two voice mail messages and one on the website only to hear nothing back in over a week. Well I'm not going to keep calling and emailing asking you for a quote. Don't want to answer me back?, fine I'll find a company who will and give my business to them. Guess they make so much money now they don't need my business any more. SMFH!

I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano