I can't speak to anyone else's experience, as this review is all my personal experience and opinion only, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past. read more

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every possible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano read more

Very disappointing experience and absolutely will not be using Option One Plumbing again. We reached out because of a blockage in the piping after noticing gurgling and bubbling in the downstairs restroom. The customer service was responsive and promptly scheduled us for an appointment. No issues there. They also reassured us that there's no charge for the on-site consultation, which is different than the other companies that I had called. Scott was the gentleman who came to the house (it was actually my second time working with him). He quickly discovered a tree root that had penetrated the main sewage pipe leading from the house to the street. When asked about a solution, he said he can clear it out for $250. I'm no expert when it comes to plumbing so I asked what he's going to do- and this was the fishy part. He didn't make it clear as to the process except that it would be 30 minutes worth of work and involve sending a bladder down the pipe. I trusted his judgment given my decent experience the first time. WRONG! The work only took 5 minutes and he offered to send an industrial drain snake for another $500 plus. You can see where this is going and at this point I was obligated to pay the $250. When I contested the amount that I was charged for being misled to think that it was 30 minutes worth of work, Scott offered to refund the payment if I agreed to repair the section of the pipe for $3500. I subsequently reached out to the manager to complain about the deceptive act that made me $250 short with 5 minutes of work that I could've done myself. Instead of acknowledging the concern, he said that it was a necessity given the driving time it took for Scott to get to my home. I pushed back and said it not my responsibility to account nor compensate for his driving time; in addition, I was explicitly told that there's no cost associated with consultations. The manager then proceeded to reassure me that it will be refunded if I decided to pay $3500 to repair the damaged section of the pipe. He's essentially holding the $250 as collateral. No matter how hard I tried, he continuously associated the cost with the driving time instead of the actual work that was done. After almost an entire hour on the phone, I relented. It was exhausting.... Giving it an additional star because I had a decent experience the first time. Scott actually walked the crawlspace with me to assess a leaking pipe. read more

I had Option One Plumbing come out for an estimate on a 15 gpm/hr leak which made my normally $60 a month water bill go to over $200 per month. During their walkthrough, we heard input to the sewer drain line, in the basement. I immediately knew what it was, the unused fourth toilet between the seldom used guest bedrooms. Sure enough, the toilet was slowly leaking/running water due to leaky tank drain valve. I isolated the water and the water leakage stopped. I bought a new complete toilet rebuild kit and will still probably keep the toilet isolated, even after I've installed all the new parts and un-isolate it when a rare guest visits. Thanks to Option One Plumbing, they will be my go to plumber if any other issues arise. read more

Karson McCarter with Option One Plumbing came out to give a free estimate for a clogged tub. It turns out it was much more complicated than just a clog. He kept me informed and updated along the way. The estimate was very detailed. He was able to complete the work the same day after immediately going to pick up the necessary materials. Karson was very polite and professional. The work was completed meticulously. With a lot of brand new pvc drain lines, everything is fixed. Call Option One Plumbing for your plumbing needs! read more

Thomas was excellent in helping fix our toilet issues. He explained what was going on and our options. He was patient and did not rush us! Will definitely his Option One again! read more

Dealing with Option One Plumbing was a top-notch experience. The purpose of the call was to deal with an unknown gas leak within the house. The scheduling was exceptional, the technician arrived on schedule and accessed the situation in quick order. He provided three repair options with estimates and carefully explained each option. Once the repair option was selected, he was extremely diligent and focused on correcting the issue. He was exceptional with updates, keeping me in the loop as the work was being completed. He was extremely courteous, patient and respectful. He had a great sense of customer focus and customer satisfaction. The situation was dealt with as the emergency that it was and he worked to ensure the cost was less than the original estimate. I will definitely call them in the future so address any plumbing need that arises. Signed: A very satisfied customer. read more

Karson Mccarter from Option One Plumbing came out and was very pleasant and easy to work with. He did a through inspection underneath our house and recommended we replace the water regulator valve and sections of copper pipe that had corroded around connections due to age. His estimate was reasonable for the work to be done. He gave us a fair estimate on replacing a broken spout in our guest bathtub. We did not have any work done by them yet but so far they have been very professional and responsive to help resolve our plumbing issues. read more

Came out to investigate our water meter dial spinning and a likely leak. Quickly jumped to assuming it had to be a busted main line and didn't bother troubleshooting all options. Quoted me $8400 as a discounted rate to dig up the yard assuming utility lines would be in the way and they would need to hand dig. Had another company out and they did check all options and we found that it was actually a busted irrigation line. They said even if they needed to replace the main it would only be $2500. Will never use option one again. Straight robbery. read more

Had a handyman do some work on our pipes/disposal-he did not solve our problem. Wife then reached out to Option One, they came the same day. Plumber was friendly and I felt like he knew what he was doing. He quoted me, fixed the problem, charged me the quoted price. Told me some helpful things. Should have just called a plumber in the first place. He asked if I had any other issues he could look at, and provided me a quote on another project I'd been thinking about. read more

Daniel came out today and he did amazing! We had a leaking faucet and water pipe. He gave us different options that would help us and was very informative in all of the options and let us ask all the questions. He fixed what we needed and kept good company while doing it. We appreciate how personable and patient he was with us during this stressful time! read more

Really friendly and good people but had a bit of a rough experience with them. Made an appointment to have my disposal looked at because it was making a terrible noise. They waited all day to tell me "actually we can't make it out today." Which is fine, things come up. But Then when they finally did come the next Monday , the tech seemed incredibly confused as to what was going on, disappeared for 10 minutes and then said "my supervisor said we can't fix your disposal but i can put a new one in for $500." I said no thank you and decided to just watch a YouTube video and see if i could do it myself. I found a metal toothpick wrapped around the blade and got it out and everything is fine now. Kind of feel like they tried to upsell me. The tech didn't even look inside the disposal. Just turned it on once and then left to make a phone call. read more

The first time I used them it was a great experience and I felt they were fair laying out options in price. This last time I felt pressured into other things and my original issue is still not fixed. I also do not appreciate the pitch for a tip that means I paid extra for an issue that is still not fixed. read more

Wow! This was very special above and beyond service. I called to have my gas line connected and was only in town for the evening. While they were on site I realized that our washing machine which was in a very hard to reach place also needed to be hooked up. However, we didn't have all the materials. Ted stayed late while I went to store to get materials and helped me hook everything up. Incredible friendly service that saved the day! Thank you Ted! 5 stars! read more

Option One Plumbing - Charlotte - Tight space and above & beyond service!! - Plumbing Near Me - Charlotte, North Carolina

Got quoted on 5/11, service scheduled for 5/13. Plumber had to leave early on 5/13 due to family emergency, which is understandable. Came back on 5/16 and worked all day but couldn't finish because he didn't have all the parts he needed because of a truck swap; said he'd come back 5/17 @ 8:30am. As of 10am he's still not here and not answering his phone. Three trips and unresponsive for a simple job? C'mon now, had high hopes because of the glowing reviews. Edit: They went the extra mile to make it right. read more

I wouldn't use or recommend this company. Had a water pipe burst on Christmas Eve & I was informed it would cost $800 just to come out for service. The $800 wouldn't go towards the repair, but just to come out for service due to it being a Holiday. I find it unethical to charge such a large amount regardless of the time & for the fee not to be used at all towards the cost of repair. Someone is in an emergency situation & this company finds it acceptable to rob them as well. read more

Option One Plumbing - Charlotte - Quote Request & Response - Plumbing Near Me - Charlotte, North Carolina

They came just as they said. Super friendly fair and did great work. I said what I had to say, but yelp is forcing me to write more than I wanted to to leave this great review. read more

They really are Option 1! Contact them for advice, replacement, repairs or new installation. From Celebrity customers to people like little ol' me, everyone is treated like Gold. Seriously, I felt that. Anyway, Tim came out with a colleague and they both evaluated each of my concerns with both short-and-long term solutions. Consultation and guidance go a long way toward making the best decision for my family. I learned a lot from them and got all my needs taken care of. So glad for their full-service and quick solutions. I have a child with special needs and made some extraordinary requests -- Tim met every challenge with his expertise and became my point-person. I truly am happy, even after paying for new plumbing throughout my home and the tankless water heater and carbon filter. The ability to enjoy my home worry-free is worth all the pennies!! read more

Option One Plumbing - Charlotte - Carbon filter, Navien tankless water heater - Plumbing Near Me - Charlotte, North Carolina

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They sent a guy out same day to give a free estimate to fix a problem with my septic tank. Problem is, the estimate was ridiculous. Guy was a fast-talking wheeler dealer and I suspected their estimate was WAY too high and even then they hinted it could possibly go higher. Called two other places to get comparable estimates and ended up getting the same repair done for exactly HALF of what this company wanted to charge me. Saved thousands of dollars by not dealing with Option One. read more

Terrible services and not good at communicating with customers. Gives fake information and wrong quote for small work.

Came out very quick for a drainage blockage. Daniel was very professional and gave me a very competitive price. Work was done quickly,no concerns. read more

I cannot recommend Option One Plumbing enough. Karson was an absolute pleasure to work with. I unfortunately had two plumbing issues come up within a month, and both Option One and Karson saved the day both times. Option One was extremely responsive and set up a time immediately. Karson was very personable and quickly looked to identify the issue and come up with multiple solutions that fit different budgets and needs. He was quick to fix the issue once I chose the option I wanted. The value was great compared to competitors. I am so happy that I went with Option One and with the services provided by Karson. read more

I have used Option One on several occasions now and I have yet to be dissatisfied with a single aspect of anything they have done for me!!! They have responded late at night and early morning, and they respond quickly!! Their work is quality and they are efficient! Always friendly and above all HONEST!! I'm looking at you Timothy, thank you! Cannot say enough about Option One!! Highly recommend them!! read more

I denoted a problem with a slow leak from the tank to the bowl. Of several responses , Option One was the only company that could come out same day. Moreover, they offered free estimates. Upon working on the problem, Randy saw a second faulty part that may well have caused a leak from the bowl to the floor. Had I attempted a do-it-yourself on the first problem, I might well have suffered floor damage in a couple of months. I would have preferred an itemized invoice, separating parts and labor, but, bottom line, I paid exactly what Randy quoted me. read more

Zach came out quickly and fixed our kitchen leak. He was very efficient and polite. Got the job done quickly.

Reached out to Option One for some plumbing work we needed done. Our technician, Christian, came and checked on everything in our house to make sure everything was in working order which it was (didn't try to sell me services I didn't need and assured me that everything was in good shape). He provided three quotes, one of which I asked if he could do same day which he did and started work immediately. Price was best out of three local quotes we have received prior. He got our garbage disposal running and even checked all piping was connected correctly, excellent service. Will be back for the other projects they quoted us on based on the great work, read more

Tim was very professional and did a great job. I had an emergency situation and he arrived within an hour.

Option one plumbing was very quick to respond and had immediate availability to address my plumbing issue.

I have used Option One for a few past problems that I have had with my plumbing. Shane has always come out an performed outstanding service each time. Highly recommend Option One. read more

Tim came out to feel with overall low water pressure and loss of temperature. After some sleuthing, it was discovered the pressure reduction valve needed to be replaced and that solved both problems. Tim had one in his truck and took care of everything late on a Friday with speed and care. Option One is a great option having worked with some of the larger Charlotte plumbers and gotten the hard sell and high up front costs. He did the job politely and efficiently. Highly recommend. read more

Installation of supplied house water filter and tankless water heater for reasonable price within a day of pricing job out !

They provided quotes that were totally ridiculous. Beware of someone that comes to your house for a "consultation" this means up sell at over prices. They wanted $7k to replace our main pipe. I got it done by someone else for $1k. Don't waste your time with them. read more

Daniel Jennings was great. Replaced hot water heater and fixed other issues from a prior plumber. Highly recommend.

These guys are prompt, through, professional, I would highly recommend them! Extremely fair pricing!

Business was very professional and responsive! From quote to completion the process was seamless and expedient.

My faucet was spurting water but Option One fixed it fast! I was amazed at how quickly they came to my house and took care of the problem with fairness and honesty! I will be using them again for sure! THANKS read more

Option One Plumbing - Charlotte - Faucet - Plumbing Near Me - Charlotte, North Carolina

I needed a gas line moved in order to install a new gas range. The guys did a great job and stood behind their work.

I thought I had a great plumber, and then I met Ted from Option One. He is awesome! And will be my new go to guy. He was professional, knowledgeable!, and not only got our clog issue fixed, but also explained what was likely causing it, which my last plumber didn't do in four visits. Ted is BY FAR the BEST plumber I have ever had the pleasure to hire (yes, hiring him was a pleasure, that's how good he is). If you need a good plumber, Ted's your guy! read more

Shane was very thorough and unclogged the drain while checking all the other drains in the house as well. Provided additional tips to help prevent future problems read more

Daniel J is one of the best plumbers in Charlotte. He is very professional and really friendly. He gets the job done quickly. We are really appreciate. Thank you again. read more

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