Great company, they have now replaced my furnace and AC unit. The company is quick and all…read moreemployees are very nice.

Prompt response and arrival , fixed issue by replacing capacitor. Local business, Highly recommendedread more

I reached out on Yelp early this morning and was honestly impressed by how quickly this company…read moreresponded--they were at my house within just a few hours. They had my bathroom sink unclogged in minutes. No fuss, no dragging it out--just straight to the fix. Eugene was great--super kind, worked cleanly, and clearly knew what he was doing. Top-notch service and I felt like the rate was very fair. I sincerely hope I don't need a plumber again anytime soon but if I do, these are my people.

Right from the beginning Eugene and I had great communication and he did a great job!read more

Horrible experience!! The company rep came to my home to evaluate the problem and to give an…read moreestimate for replacing leaking valve on my bathtub. Instead of giving an onsite estimate, the company rep said someone from the company would call me to give the estimate. After a few says, no one from the company called me. So I called the company and was given the estimate. I proceeded to set the date for the repairs. Th company rep asked if I wanted morning or afternoon appointment. I selected the afternoon appointment due to my work schedule. When the scheduled date arrived, the plumber called me at about 7:50 am stating that he was already outside my home to do the repairs. I informed the plumber that I was at work and reminded him that I had an afternoon appointment. The plumber said that he would return in the afternoon and asked what time I could be home. I said how about 2:00 pm? The plumber said okay and that he would return at 2:00 pm. The plumber never showed up. I called the company office and was told they would called the plumber to find out what was going on. The company called me back about 30 minutes later stating that they could not replace the valve because they don't do these types of repairs in the afternoon. The same person who initially asked if I wanted morning or afternoon appointment was the same person now telling me they don't do this type of repair in the afternoon. In addition, the plumber never stated that when he told me that he would return at 2:00 pm. Finally, the same person now telling me this was the same person who said she would call the plumber to find out what was going on. Will never recommend this company to family, friends, or fellow investors!!

From the owner: MKC Plumbing, Inc. in Lake Villa, IL proud to serve local community read more

Immediate response from Noel when I had my project request…read more Aldair and Peter did exceptional work when they replaced shower valves with new shower fixtures in both of my bathrooms. They cleaned up when they were done with the job. The team was accommodating when scheduling the work based on my work schedule. The price was fair for the extent of the work done. I will definitely be using this company for any future plumbing needs!.

Aldair and Peter were excellent workers . The work is superb . The walk looks beautiful the shower…read moreis perfect. The price is very fair . They worked for 3.5 hours . We requested valve replacement either fixtures was the service we requested and they completed perfectly. I would get them for other services if needed. Noel the owner is very nice accomodating with our work schedule . They clean up all the mess from the work and are very respectful of your home . Thank you for this wonderful job!

Gino and Saul were great! They fixed a leaky/dripping shower faucet with a quick response on a…read moreSaturday and explained everything in detail. They were able to save the fixture and in turn saved me a lot of money. Very professional and courteous. I would highly recommend them.

Prompt. Addressed the concern clearly and work was well done best we can tell. A bit overpriced for…read morewhat was actually done though.

Was told I needed a new capacitor for my a/c. They replaced my capacitor less than a year ago with…read morewarrranty . Gave me the same price as last year. Hard to believe it went out within a year. They did replace it for free after I mentioned last year!!! Also repairman showed me photos of my unit that I don't think were of my a/c!!

I had to replace my AC system since my old one was about 20 years old. The techs came in and made…read moresure they did not dirty the house. They were very professional. Once the job was complete they cleaned up their work space and gave me a whole walk through. Even after they were gone the company made sure my AC unit was registered with the manufacture. Once that was done they even sent me a box of brownies a week or so after the instal. It was a great touch. I will be def be coming back for all my HVAC needs.

Tim and Matt were great at quickly repairing a leaking garbage disposal unit under my sink. Both…read moretook the time to explain the problem, what could have caused the issue and offered multiple outlets to take to fix the leak. If you are looking for a great and local family business to hire, they are the one!

FIRST EXPERIENCE with Family Rooter: Came home on a Saturday night around 9pm to the drain in my…read morebasement overflowing, with water and sewage. I got online, and saw that Family Rooter was local and family owned, so I sent a message and surprisingly I was contacted back shortly by Tim. He let me know that I would NOT be charged a weekend or after-hours charge for the services I would need, he also told me that they never charged those fees. When Tim arrived he was very informative, took the time to explain to me what was wrong, what caused it, what needed to be done to repair it, and what to do to to prevent future damage. Very knowledgeable, great customer service, and HIGHLY HIGHLY RECOMMENDED!! Support Local, Small Business & Family Owned. Thank you Tim and Team

We were very impressed with the timeliness of the visit when we reached out for help. Recommended…read moreby a neighbor. Joe was very professional courteous and clean. Highly recommend

Identified a problem with the sewer main line in our septic coming out of the house. Very…read moreresponsive and came out very quickly to fix the problem. Courteous and professional team explained and showed the problems. Price was reasonable and I feel they did a great job them!