Yesterday, 7/2/2026 I called Keith at Premier Heating & Cooling because my ac wasn't working. later that afternoon/evening, James came out and fixed my issue. Premier H/C are the best at what they do!! Reasonably priced too! Great local family business!!! read more

After settling into our home for a year, I realized we still didn't have an HVAC company. I got ahold of Premier through Yelp and they couldn't have been more prompt. They were out to the house in 24 hours for just a routine service. They were super courteous and thorough, plus they made suggestions for better care of our systems that didn't cost a dime. We're looking forward to a great ongoing relationship with the company. read more

Keith and his team are always professional. We've been using them for PM services on our furnace and air conditioners for almost ten years. They're honest and reliable. I wouldn't hesitate to schedule with them. read more

Called to request to have my A/C system checked out, because it wasn't cooling. Keith the tech arrived on time, was professional. Reviewed system and found likely cause of issue, was a simple filter change. Appreciate the honesty and expertise in solving simple issue. Will work with Premier going forward on all my HVAC needs. read more

I have lived in fox lake for almost ten years and this company by far has exceeded any other company I have used. I received five quotes and there quote was several thousands under local competitors for new ac unit. the installers were so professional and exact in everything they accomplished. they noted the circuit breaker was faulty and went and brought a new one at no charge and installed as safety issue. I would not hesitate giving them a 100 stars if possible. read more

I had them clean my dryer vent because our dryer wasn't working well. Originally they said they tried to clean it out best they could but there was a hard block that was preventing him from getting it all the way clean so they needed a camera to scope out what was the blockage. This would also require another camera charge. I was fine with it because I wanted a working dryer. Turns out, the thing blocking the the vent was just lint and when they found that out they were apologetic and made sure to get the job done right this time with no extra charge. I can say that nobody is perfect but you can count on this business to make it right if they make any mistakes! read more

I had them out to quote moving a garage heater to a new location on the ceiling. They came out on a Monday morning to quote the work and then did the work on Friday. Everything went smoothly. It was a new house to me and they took the time to answer some questions about the systems that were in place. I will use them in the future. read more

The ac went out right before a heat wave. They came the same day and were honest with their assessment and didn't try to oversell me on the repair. read more

We called on one of the coldest days of the year, our furnace had stopped working. They were able to get Keith out to us within a couple hours. He was helpful, friendly, and most importantly, identified the problem within 10 minutes and had our furnace up and running soon thereafter. It was a busy day for him because of the weather yet he took the time to fully explain the root cause of our furnace issue. The cost of the service was fully reasonable. We will be calling them again for future work on our HVAC systems. read more

I had a company come out to do the seasonal checkup on my HVAC system. He was very high-pressure sales minded, was trying to pick thru every component to say something wasn't right, sound of the system kicking on, system is 24 years old, not very energy efficient, etc. (I have solar; I'm pretty sure I can handle the single-digit energy bill). I got a call from Keith, owner of Premier, I told him what had happened, and that I am no nonsense/bs. He checked my system and suggested 1 item which could pose an issue on a really hot day. We discussed #s, he was straight up with me, didn't try to upsell me on anything not necessary, picked a date, and got it done. Highly recommend this company! read more

I've had my Furnace and AC units both replaced by Premier Comfort. They were fast, friendly, knowledgeable, and great at their jobs. I will be using them going forward for any additional furnace needs. One note, they are rigid on pricing. Even if you can find the same parts online for a quarter the price, you're pretty locked in with what they offer. Likewise, no discounts for getting multiple units through them. That said, for a simple plug and play, no bartering experience, they do fantastic work. read more

I just had Premier Comfort heating put in a hot water tank. they did a great job, friendly guys, landed down tarps not to dirt up my carpet. explained all the parts to me. Keith has put in my variable Lenox furnace and now I have heat on the upper level of my town house. oh he also put in my AC unit and it's cool upstairs too. Premier also installed a humidifier to my furnace. They don't try to hustle you to do more. If they see something wrong they will inform you and let you decide if you want it fixed. Most HVAC companies push more work. Their # is 844-467-4822. I think anyone would be pleased with their service and prices. read more

If I knew how unprofessional they were in advance, I won't hire this company. My central air conditioning unit did not produce cold air. The technician came and told us the motor was not functioning, and should be replaced. They would charge $600. The next day when he came, they would charge $800.That's fine as long as getting it fixed. The motor was replaced, and 3 days later, the air conditioning unit was not functioning again. The technician came and told us the refrigerant level is low and leaking. It was even NOT identified at the first visit. I said, that's fine. I will pay to get refrigerant refilled. But they said they could not just refill or fix the leakage, they would charge me $3500 to replace a new air conditioner. Totally unprofessional and greedy. I have to just let them go and find another company to get the job done. It was really a bad experience and bad feeling on top of spending $800, but not get the job done. Give a second thought when you hire this company. read more

NO RESPECT FOR TIME. Cancelled set appointments 3 times in a month. I empathize and understand that emergency work (ie homes with no heat) comes first, but I never was contacted to schedule a new appointment. After finally taking the initiative myself to set up a new appointment online to be at the house today for them to perform the work, I was called 15 mins prior to the appointment and notified they would be cancelling again. This was after 2 weeks of trying to get in the schedule after the first repair appointment was cancelled and after initial consultation on the work was cancelled as well. Which is to say that either they don't understand the concept of an appointment or they simply have no respect for their customers' time. Either way if you value your time and expect even average customer service, then look elsewhere as Premier Comfort is sure to disappoint you. Fool me once shame on you, fool me twice shame on me, a third time...the internet is going to hear about it! read more

Just had my AC replaced during the heatwave last week. Allison, Keith and team were great! They were professional, knowledgeable, offered excellent prices, did clean work and were able to do the install within 2 days. It was a great relief for the entire family while dealing with a heatwave and the pandemic. I was also able to take advantage of their Yelp discount. Great service & warranty. Absolutely satisfied! read more

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I have been using Premier for a few years now. They have always been honest, experienced, professional, courteous and reliable. I use them for ac maintenance as well as furnace maintenance. They put a new furnace in a year ago and I'm very happy with its performance. I highly recommend this company. Thank you Premier. read more

I had them come out to clean my dryer vent. Joe was quick and efficient. I'm very happy with the service and would definitely do business with them again. Highly recommend! Great job! read more

Use these guys! Had to have a total AC replacement during the heat of July 4th holiday. Kevin took care of it without an issue. Great price and friendly service. Mike did the repair. Knocked it out first thing in the AM. Had ice cold air in 3hrs! This is my new HVAC company. Thanks to them we've been comfortable and able to enjoy the holiday UPDATE: we had an issue next day, NO FAULT of Premier. He was out to check immediately. Bad thermostat was swapped out. AC operation is 100%. Thanks again! read more

Premier Comfort Heating & Cooling - New AC unit - Heating & Air Conditioning/HVAC Near Me - Fox Lake, Illinois

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I hired Premier to put in a mini split system into my three seasons room. KEITH did the walk-through with me and advised me on the best method of installation and equipment. The installation was top notch and the customer service was outstanding. I hired them through yelp and they did a great job in communicating and scheduling everything with me! Of the four quotes I received they were very competitively priced. read more

Awesome and prompt help! I would definitely use their service again! My furnace stopped working last night. So, I contacted a few places. Premier Comfort was the fastest to reply. They were booked today and couldn't come out, but Keith walked me through some steps to get my furnace fixed!! It took about 30 minutes, and I have heat again. I really appreciated his help because we're supposed to have company today. Premier Comfort saved my daughter's birthday party!! read more

Knowledgeable, professional m, and helpful. Will hire them again for heating and cooling maintenance and issues.

Excellent company, great service, fair prices. Have had a number of questions and issues with our HVAC system and Premier Comfort has been quick to respond, sending a tech within a day or so and fixing the problems quickly and effectively. Highly recommend their services. read more

We were experiencing rooms that were either freezing cold or blistering hot. The techs at Premier Comfort were able to troubleshoot our system and now all our rooms are equally comfortable! Very happy with the work and price! read more

Helped solve my problem over the phone, saving me an expensive after hours service call. Excellent customer service.

Scheduled service call a week prior for a furnace clean, tune, & check; it's busy season for furnace work. Keith and James arrived on time and got right to work. They were courteous, professional, and answered any questions I had. Fortunately, everything checked out good and I was not pushed to buy something I didn't need, or require any costly repairs, which is actually refreshing for once to have an honest assessment. The last HVAC company I used for MANY years (advertises locally on the radio ALL the time) started nickel-diming me for this and that, and I was starting to question their business competence and integrity after several bad experiences; so it was time to find a new company that I could actually trust for HVAC needs. First time experience with Premier Comfort was good; since it is a smaller operation and I have acquired some trust issues with HVAC companies, the only thing I forgot to do was ask for credentials to assure they were actually licensed/trained properly for the job; I'm blind trusting all is good, even though their website (the one that works) is quite simple and doesn't mention anything about qualifications or training. The website listed on their business card is locked and set for termination, so I'm not sure what to think about that. I will be calling them again closer to Spring for an A/C system check; will report back if results or experience changes. read more

I have an issue with my finished basement being very cold in winter. I had a couple other HVAC companies come out. I Wanted another opinion. Keith came out and was completely honest giving me his advice without trying to get a job. Unfortunately my problem isn't an easy fix without tearing up my already finished basement. I appreciate him being straight with me and giving me his opinion on options. If I am in need of an hvac company in the future i would definitely give them a call. Honesty, courteous, prompt and friendly. read more

We called Premier Comfort for an estimate on replacing our 20 year-old a/c, furnace, and water heater. I am the daughter of an HVAC technician, so I knew what to look for. Premier was by far the most thorough with their plan and had the best price for the value. Keith is amazing to work with. He is kind, patient, and very professional. The technicians who installed our HVAC, Jimmy & Matt, were fantastic. They worked quickly, thoroughly, and gave us updates along the way. They explained all they did and made sure we were happy with everything. I have been nothing but impressed with Premier and HIGHLY recommend them to anyone! read more

Amazing job ! I am so passing on the good word for you guys , everyone was so professional and friendly ! I called to get an estimate on getting a new furnace installed and someone came out the same day . I finally decided to call and I called late at night and Keith from the beginning has been so helpful ! He was able to set up something pretty quick to have my new furnace installed . Both guys did an amazing job at installing everything and super nice . I honestly don't deal with big stuff like this because it's just to complicated and my husband takes over , but not this time all me because these guys made it so simply and smooth to deal with !!!!!!! I'm even fancy now with a new thermostat I can control from my phone! You guys are awesome so having you on my phone for future references :D read more

I had an issue with my AC's outdoor unit. I contacted Premier via the Yelp app very late yesterday and I had a response by the time I woke up this morning. I scheduled the repair for the same day, they called ahead of time to let me know when they were on the way, and the repair tech was great. He had the unit back up and running quickly and double-checked everything. I couldn't be happier with Premier Comfort, and will most definitely be calling them the next time I need service. read more

-3 Below and my home's heater went out. Keith from Premier Comfort in Fox Lake Il. responded to my call that evening and came right out. The heater really needed to be replaced and installation was planned for a new unit in the next morning. Keith figured out how to get the failing unit to work intermittantly so we were never without heat through the night. Jimmy and Dave from Premier showed up eary the next morning and got right to work. Both tecnicians were very professioal and courteous. The work was completed in the early afternnon without issues, no suprise costs and the failing unit disposed of. I highly recommend Premier Heatng & Cooling Fox Lake Il. read more

Just go with these guys. My A/C went out and a service man was able to accommodate my needs and come out right away. Keith was not only professional, but an honest and friendly technician. Not to mention how nice it is to hire a family run business as opposed to a huge corporation. Thank you for everything! We will be sure to use you in the future for all our needs. read more

Our furnace was making louder noises than usual upon starting and I submitted a form online to Premier after seeing good reviews on Yelp. They promptly responded and scheduled an appointment to have it checked at my earliest convenience (right before Christmas). That day turned out to be one of the coldest days of the year and we agreed to reschedule due to others having more urgent needs. A few days later our furnace stopped working overnight. I called first thing in the morning and they sent someone over within hours. The repairman was courteous and fixed the problem quickly without suggesting a total replacement until the end of the visit when he appropriately noted that the unit might not last the winter. There was no pushy sales pitch and no pressure at all. I asked about availability and pricing for a replacement and he had the information readily available. Later that day we decided to have it replaced. I called and they were able to come out the next day. The crew was on time, courteous, completed the installation faster than quoted, and cleaned up the space. They also noted that the current unit was undersized and were able to make the switch to a larger and more appropriate unit. They took the time to explain the new unit and answer any questions. That evening I received a call to check in on how the unit was working. I am happy we went with Premier as we had two great experiences with them. read more

Our furnace stopped working we got a quote 300. To 500 max plus 125.00 fee to. Pay a buisness to open their doors to purchase parts.(sounds odd). 625.00 on a very high end. When it was all said done bill came to 780.00. then when I complained it magically went down. I found the bait and switch upsetting. At first I thought I found a new ac/furnace guy I was wrong. What a shame could of had a customer for life. Never again. I will try someone else in the future. You can only get me once. read more

Very professional and punctual. Kieth was able to fix my furnace right away. I was able to get an after hours appointment quickly and heat in my house immediately! read more

You are probably here because the furnace / AC went out and you are looking for someone you can trust to fix it. Well, i was in the same boat as you on Tuesday and as of today, Friday, my furnace /AC is back in operation. Long story short, its hard to find trustworthy professionals that are courteous and friendly to solve your issue. Here's the details of my experience: I submitted a quote request via yelp and got connected with Premier Comfort. Allison got back to me within the hour via email and an quote to come see the issue. I appreciate this as not knowing what the cost would be is a huge reason for the anxiety in finding someone. Keith is awesome to work with. He was very professional and courteous as well as early for the appointment. He was in constant communication to let me know when he would arrive. Very knowledgeable and had a great process for diagnosing the root cause of the issue and recommendation was solid. He ordered the parts and had it installed in 2 day (part took a day to order). We implemented his recommendation and it solved the problem. No more extra troubleshooting or extra money spent. He was spot on with the cost and solved my issue. I look forward to working with Keith and see him as a trusted consultant when it comes to my HVAC needs. The fact that I'm writing such a detailed review says something. I usually never give lengthy reviews. I hope this helps! read more

The best of the best!! I refuse to go anywhere else because I know I'm getting the best price, and high quality work at Premier. Keith and his team are professional, dedicated, and knowledgeable. It's comforting to know you are getting your money's worth here, and that I don't have to look anywhere else! read more

Our air conditioner went out at the beginning of summer so we called Premier Comfort Heating. They responded immediately. The service man assessed the problem and advised us that he would be able to repair the unit that day. The cost was reasonable and we were able to haves cool house for the remainder of Summer. We would recommend this company. read more

Our ancient air conditioner quit working on us a few weeks ago. We were split between buying a new unit or throwing parts at the old one. We had quite a few quotes. I came across premier comfort on yelp. I called for an appointment, they came out same day. They recommended a new unit as our old unit was from 1996. Premier comfort came in at the best price. We went with them. They worked around my schedule to set up the install. On the date of the install, they arrived on time and quickly got to work. The tech was friendly and knowledgeable. The tech was careful to keep everything neat inside the house and wore booties so he didn't track in mud. The install took a few hours. The price was as promised. Great experience, I will be using priemer comfort for all my HVAC needs. read more

Had a furnace and AC checked out. The tech was friendly and helpful, he explained several things for me to watch out for. Tech was in time. Would definitely use them again. read more

Very happy with the service and professionalism. Fast response and scheduling. Furnace was short cycling and Joe came out and went right to it. Very quickly isolated the issue and was able to get it working. I also appreciated that he said it COULD be an item that may need replaced BUT since it was working recommended keeping an eye on it vs just swapping out an expensive report needlessly. Also pointed out a couple other potential things to keep an eye on and tweaked the humidifier line that I hadn't even realized hadn't been working fully properly since it's original installation! read more