I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

We are so lucky that Leon was able to come on a Friday afternoon to help us repair a damaged fire…read moresprinkler. He was professional, responsive, and knowledgeable. He knew exactly what needed to be done and efficiently completed the repairs which helped put us at ease. Thank you Leon!!

Big remodeling project of the house in Foster City. All very old heads had to be replaced with a…read morenew ones. Some heads locations had to be relocated. Leon and Omar and the rest of the team did fantastic work! Very responsive and all on time! Very reasonably priced! When things needed to be corrected they were happy and quick to come back and correct! Totally recommend. Good luck with your projects and with these guys you will be in good hands!

I needed a tagged extinguisher mounted at my property so I got four quotes. A few places were vague…read moreabout how much this would cost and their availability. One place even ghosted me after they realized I just needed one extinguisher so not the best experience! Alex was the most straight-forward of the four businesses I spoke with. He was also easy to schedule with and I had a good feeling about working with him. Day of, he showed up on time, the installation was painless and payment was easy! I couldn't ask for more. I'd highly recommend Alex and Oak Fire Protection!

Their service was excellent. We had a commercial kitchen fire suppression system that hadn't been…read moreserviced in over 7 years and needed to be upgraded. They solved the problem within a matter of days at a very competitive price (certainly lower than our previous service provider).

Outstanding communication and service! I am a mobile food vendor and needed my fire extinguishers…read morecertified asap, so I had contacted FIRESHIELD thru Yelp requesting a quote on a Tuesday evening and got immediate responses from Aaron (who I assume is the owner), and a technician was able to come to me first thing at 9 am the following day for certification. Service was on time, fast & the technician Tyler was super friendly and had lots of information about when to replace my Class K when the time comes. Communication, promptness, affordability, convenience... 10/10 for everything! Overall, I'll definitely be calling these guys for my yearly certifications from now on, and will refer to my vendor colleagues as needed! Thank you FIRESHIELD!

**FIRESHIELD was outstanding from start to finish.** I started a Yelp project on Friday night to…read moreget my fire extinguishers recharged for both my business and my home, and I honestly wasn't expecting a response until Monday. To my surprise, Aaron from FIRESHIELD replied almost immediately. By Saturday at noon, the job was already done. Two of my extinguishers were too old to be recharged, so they replaced them, cleaned up the installation, and confirmed that everything is now in compliance. The service was incredibly fast, and their communication was excellent throughout the entire process. I highly recommend FIRESHIELD for both business and home service. They got the job done quickly and professionally, and I'm very grateful to Aaron for making the process so easy. Thank you!

Highly recommended quality service friendliness response time completion at estimated price…read morecleanliness when work is completed and leaving

Guys came out same day and fixed broken sprinkler for reasonable price…read more Much appreciated and thank you.

Best? Fire? used to be my go to place. Well Bay Cities…read morePyrotector bought 'em out let 'em retire. So it goes. At least these guys know what they're doing, and got the job done.

Very honest, I needed a diagnostic of my 3 small fire extinguishers. He said two were good as-is…read moreand will service the third one for standard price.

The technician was prompt and professional, taking the time to thoroughly inspect the issue and…read moreclearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended!

Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

I use this company's service yearly. I collect the many (why not have more rather than less?)…read morearound my art studio plus those of a neighbor or two. That way my friends are also safer... Best gives quantity discounts. Ignore those iffy reviews, by the way, for the company is merely following the law. You might need that extinguisher someday... Realize that the less expensive ones (plastic) cannot be recharged so they're good for a year and then you need to buy another! Buy the good ones instead. Don't blame this excellent business for your purchase elsewhere. If you do have a fire....AIM at the BASE of a fire, not the flames. Remember that, please. Oakland Fire Dept. offers FREE classes (3 sessions) on disaster training where you get to put out a small fire using an extinguisher. Tremendous fun. I got to run a fire HOSE too. What a blast.

This company used to service the fire extinguishers in a building that I own but they are now…read moreoverdue to be recharged and I can't get hold of anyone at the company. The voice mail says to wait for the next representative and plays music but no one ever comes on line and you can't leave a message. They might be out of business.

Great service! My fire sprinkler was leaking and fortify fire was able to assist timely. His…read moreteam did a good job and completing the repair. Their price was reasonable and fair.

Came on a Saturday to fix a leak in our fire suppression system. Carlos and Lester do great work.read more