Everyone was so kind and helpful! After my appointment, I received a text to review my prescription which included a discount card!

This place is terrible. I was going there for a while. Then I get something from my insurance company saying they don't take my insurance anymore. No one in the office said anything to me. I canceled an appointment and they tried to charge my insurance. The people at the front desk do not know what they are doing. I found a really nice doctor in Rose Hill. If I could put 0 stars I would!!! read more

Beware if you're on Medicare. We scheduled an annual physical and were told it should be covered by Medicare. It wasn't. We received a bill for almost $400. Then the daily texts, emails and phone calls started for collection. We told them we were waiting to see if our secondary insurance would pay the remainder, but the calls continued. Apparently, Medicare does NOT cover an annual physical, but will cover something called an Annual Wellness Visit (AWV). So, be sure to ask for the right thing. read more

Been here over an hour, still haven't seen a doctor. my daughter was skipped twice in order of patients coming in for folks that wanted a referra! worst of the worst! i wont ever be back! read more

I had booked my first appointment at the Allcare in Lorton, VA. I wanted to get a doctor within eight miles of my home, although my husband had recommended someone he greatly respected in the city of Alexandria. Dr. Arriola came with good reviews. Allcare had sent me text/email asking for information prior to the appointment, however, all medical practices I had been to before allowed customers to fill out paper forms there. When I arrived, the person at the counter was rude in tone and manner and said that all patients are expected to do it online. I sat and tried to access it on my phone, but ran into problems. I went back to the desk person was abrupt with me and they acted as if I was the problem. I continued my applications and then decided that I did not want to use a practice that could not respect a customer at the door! I will not go where there is not basic respect and help. I left and have no intention of returning. They missed out because my insurance was good. read more

What is the point of having an urgent care facility if they are booked with appointments??? Waited for over an hour and they said it could be a couple more before I was seen. Left and went to Inova ER and was taken within 5 minutes! read more

this facility does not care about you. they just want your money, they also will not give you a rapid covid test UNLESS you feel symptoms. they don't tell you that. so if you need a last minute test they won't see you unless your actually sick. don't waste your time or money here. they just want your money. doctors don't operate on integrity anymore. don't give your business to this place. read more

The signs says walk-ins are welcome. The live agent said the wait time is 1-2 hrs. Two+ hours, I have yet to be seen. Very disappointed in the waiting. I will definitely seek other medical facilities. read more

The front desk lady was so rude she not even look at me and told me they wait is more than an hour.

I took my 5 year old son to get treated for an ongoing cold. Since his pediatrician office was closed on the weekends and I had a pleasant experience the last time I came I decided to give it another try. Besides it's 5 minutes away from my house. I made an appointment using their online system the night before. I came in close to my appointment time and come to find out the doctor available online wasn't there that day. I ended up waiting almost an hour to be seen which sucked but it is a clinic so it's to be expected. Just disappointed that they had an option to make an appointment but wasn't being utilized that day?? I was told that the available doctor was running behind. I believe there was only 1 doctor available. We ended up seeing Dr. Mennan. He was the same doctor we saw last time and had a wonderful experience. He walked in with a warm and welcome smile on his face which immediately made me feel comfortable as oppose to just another patient. He was very professional; knowledgeable; and took his time to LISTEN to what was going on. I didn't feel rushed at all. He seemed to genuinely care how we were feeling and gave us recommendations as well as a prescription to treat us. Dr. Mennan exceeded our expectations with this visit and we will be returning to him if we need any additional medical care. read more

Awful experience. My father had an appointment for a covid test and when I showed up they told me that they were closing. I needed the results of covid test to travel. This is a scam. read more

This is an excellent and convenient facility with flexible scheduling seven days a week. I have selected Dr. Murthy as my new primary health care provider. She is excellent and very responsive. Dr. Murthy listens to you, comes prepared for your appointment and takes her time. She has excellent resources for follow up and treatment. She makes excellent recommendations. Last week, when she was on vacation, I saw Evan Davies who is the PA. He was amazing. Reviewed my entire file before my appointment, knew my history and was aware of how Dr. Murthy was taking care of me. He knew exactly what was wrong, took his time to explain what I needed, answered all my questions and made sure Dr. Murthy knew what we were doing about my problem. This is a great team of providers. read more

Horrible service. No one in the office know what they are doing. They give you conflicting information. Pattie was very rude to us. This place literally denied us service. Long story short, don't waste your time here. Many better options available elsewhere. read more

I recently visited the ALLCARE at 7740 Gunston Plz, Lorton VA. The check in process was pleasant. The services I received from Dr. Evans Davies was excellent. He is knowledgeable and very understanding; he took time to help me with my health issues. The staff was very helpful and friendly. I was happy and impressed with the overall experience. I highly recommend him to anyone. Zenash Lemma read more

Dr. Murthy is the BEST! I've seen her for several acute issues from a sprained ankle to severe sickness. She comes to each appointment having read my file, and responds with a thorough, thoughtful approach to my care. She's also very kind and supportive, and even followed up via phone the next day to see if I was OK. PA Evan Davies was also wonderful, and the office staff are courteous and do their best to help. The whole culture there is warm, professional and empathetic. These days, medical staff are taxed more than ever - I think it's extraordinary that these folks at Lorton continue to give such great care through all the volume and challenges in a post-COVID world. I'd recommend these folks to anyone, and feel confident going there for just about any medical issue. read more

Wouldn't see me because I have a sore throat but 3 negative Covid tests. Helpful when patients are in need.

I switched jobs 6 months ago and all of my doctors were in Arlington near my old employer. I've been dealing with an issue on my own for a few months but it got to a point this weekend where I needed to see someone and didn't want to leave the Lorton area. I was able to schedule my appointment for the same day and had a very quick and pleasant check in process. I saw Doctor Donna Godin who was very nice and listened to my concerns. I had a urinalysis and a blood draw all in their office, all of the techs I saw where nice and professional. I was in and out in 45 mins feeling much better and relieved. I would definitely recommend this office and I look forward to using them as my primary care going forward. read more

My wife knew by the pain she likely had an ear infection, so we went here to get something for it It was, in fact, a ear infection. After a lengthy wait, she was told no antibiotics were needed and she could be cured with just simple ear drops. After a lengthy wait, the doctor prescribed some ear drops. The pain never got better, so after two weeks, we decided to take her to an Ear, Nose, and Throat specialist. The ENT said the drops given aren't even for an ear infection, something any primary care doctor should know (or could have looked up.) The ENT gave her drops actually intended for a ear infection and she finally found relief. This urgent care facility, however, wasted time and actually delayed effective treatment read more

The doctors are good (I have seen two so far) but each time I have gone the girl at the front desk has given me a hard time. She kind of expects you to know what to do and where to go. Also, I called as a current patient regarding a straight forward matter and she said I needed a telehealth visit to have a prescription called in. I asked to speak to a nurse and she hung up on me. I ended up scheduling the appointment because of her direction...and the doctor called in and OTC medicine...so none of that even needed to happen. My complaint is with the front desk. read more

I originally went to Lorton Immediate Care for an urgent issue, since my PCP was a 30 min drive from me. That was over 5 years ago, and I have been going to LIC ever since. The office staff are friendly, professional, and I have never had a problem getting an appointment. Over the years, I have seen Dr. Priya Murthy, NP Donna Goodin and PA Evan Davies - and I have always been happy with the time they have taken to listen to my issues and advise me. This last visit was for an urgent issue, and given the current pandemic, I was concerned about visiting a medical office, but I was assured over the phone that they were taking measures to keep everyone safe. As promised, they provided a professional and safe environment and Dr. Priya took time with me to discuss my issue and prescribe the necessary medication. We also spoke about the operational adjustments that the practice is taking to keep their patients and staff safe, and I left feeling very confident in this group of healthcare professionals, as usual. I will continue to use this practice whenever I am in need of a medical visit. read more

Was a frequent patient of this Urgent Care, and had nothing but positive experiences until I went recently and learned they no longer accept Medicaid, and I had to forgo my appointment and go to another Urgent Care. If you have Medicaid, do not waste your time coming here. read more

Better experience than anticipated. I went on a Friday morning and was able to be seen by a nurse practitioner and she called on Sunday with my blood test results. The staff was very friendly and professional. read more

First of all, we got into a fender bender in the parking lot. While waiting for the police to arrive, my sister asked to use their bathroom. They told her she had to use the bathroom at the Food Lion. This was with their office manager at the front desk. The waiting room was sparse. The reception was perfunctory, if not slightly chilly. There weren't any other patients, but I still waited a while even after filling out the paperwork. I was being seen for acute migraine. The doctor was very warm and polite, but kind of danced around, telling me to take more of my current migraine medication. (I had already taken plenty.) She finally had to admit that they were out of Toradol. From the conversation overheard between her and the office manager, it seemed like they'd been out of stock for a little while. The doctor didn't offer an alternative pain medication that I could pick up at a pharmacy. Being that migraines are one of the top reasons why people miss work and visit urgent care facilities, I'm surprised they don't keep it stocked. I asked for my copay back. This required a conversation with their office manager, who was very rude, but finally acquiesced. She felt the need to made it clear that they would still be billing my insurance company. (Why would you bother mentioning that?) If they're trying to cut costs, they're doing so in the wrong places, and compromising the quality of their service and their own image. I suggest that they revisit their office management. read more

After waiting in what seemed an empty clinic for well over 20 minutes, I was kindly handled by a doctor for my dislocated pinky finger. The finger was already back in place but I just wanted to see a doctor to be sure there wasn't any severe damage. This urgent care center does not do x-rays, so the doctor told me to take ibuprofen and come back if my finger was still giving me trouble. Little did I know that this brief chat would cost me over $300. I'm a teacher and my insurance didn't even cover the full cost of a small and unintervening consultation. The doctor didn't even write me a prescription for the ibuprofen, assuring me it would not be necessary (though he offered to write me one). (Yelp seems not to have a comment feature for the reviewer, but I have called the billing office and was met with a sardonic and unmoved employee who would not help me resolve this issue) read more

Dr. Murthy is amazing and helped to change my health & my life! Truly amazing ... she takes the time & really cares about you health & quality of life. I can't imagine not having her or Lorton Immediate Care as my primary care. Very grateful. read more

I went here the other day after work due to knowing I wouldn't be able to make an appointment during the week to my primary care provider. I was so relieved I'd be able to get in and be seen as I'd been down with a head cold for over a week. With a negative covid test I already knew it was a lingering cold that just wasn't getting better. After checking in the front desk receptionist asked if I had a cough and I replied yes I've had a cold. Despite informing her I'd had a negative covid test she said I couldn't be seen and needed to do a virtual visit because I had a cough. Then would be prescribed antibiotics based on virtual visit. I'm sorry but antibiotics can't be prescribed without actually listening to your patient in person. I am beyond upset with the service provided. I had to try to find another urgent care close by because I had already gotten childcare last minute for my son. The other urgent care took me in right away and didn't deny me an in person visit. I won't be coming back in the future. read more

Best doctors I've had hands down. They deal with my difficult irrational outburst and take the time to explain to me what is going on and why things are the way they are. I would recommend them to anyone i have recommended them to my dad a couple times. They really do care and I feel like I can talk to them and be honest with my concerns and questions. They truly bend over backwards for their patients even from afar. I cannot wait to be back to them regularly again because I am back at school. read more

From when you walk in the door you feel welcomed. The staff and the doctors are great here and really seem to care about you and any little kids that you may have with you. Recommend going here if you need to visit a doctor. read more

Bad customer experience, I've been waiting for a full hour to be told that I need to do another test in order to do the test we want. The manager didn't even have the face to show up, they just wasted our time for nothing. I'm never coming back again to this shitty clinic. read more

Doctors Murthy and Mennen have made my visits to Lorton Immediate Care very pleasant and comforting. I've gotten sick quite a few times this year and every time I've visited, I felt like I was being heard and listened to. Side note: walk-ins are welcome, but appointments are preferable since you will be prioritized and seen promptly. read more

After PA put travel restrictions in place Friday, I was rushing around to find a test center which met the time frame criteria. These guys were very prompt, thorough and professional. They gave me the option where to do the test and had it completed within an hour of my telehealth appointment. I have been to this urgent care on prior occassion and they are very thorough. I appreciated them being there and being as great as they usually are even in the middle of a pandemic! read more

Needed an urgent care provider this evening for my son. They are located nearby so we stopped in. I was informed by the woman at the desk that we'd be billed for a primary care visit and would we still want to be seen. I asked why not an urgent care visit as I'm authorized to use urgent care with our insurance. She told me they are not an urgent care facility and only bill as a primary care visit. I questioned her about this further, pointing out that they advertise extensively as an urgent care clinic it even says so on their window. She again told me they were primary care and all that was meant by urgent care was that no appointment was necessary. I explained to her that was incredibly misleading, to advertise one type of service and then not actually provide said service. She said she'd have to check with the owner to see if they could bill as an urgent care visit but that it most likely would go thru as a primary care visit. So frustrating. Packed up my sick son and now we are waiting at INOVA. Will never be back, will be calling our insurer to let them know they don't offer what they advertise and will tell everyone I know as well. read more

Really bad. The doctor here doesn't know what he is doing. My husband was so sick and he promised to send a Rx to our pharmacy, he never did. They didn't respond to my phone call asking about it, they are just awful. Don't go. Total waste of money - he went to our normal doctor the next day and got a complete different diagnosis, and found that they prescription the doctor never sent wouldn't have helped anyway. The urgent care on Silverbrook Road isn't amazing, but it's MUCH better than this one. read more

I have only seen Dr. Murthy but that's enough to keep me coming back and telling others about the practice! I'm so happy to have found them. I feel listened to and not rushed. She takes time with you which might lead to a little wait time but when it's your turn you appreciate it. The staff is professional and friendly. Great place! read more

I found Lorton Immediate care by chance. I had a horrible sinus infection and needed to see a doctor immediately. Since this location is close to my work, I gave it a shot. I have been going back ever since and now see Dr. Murthy as my primary care physician! The office staff and nurses are incredibly polite, friendly and accommodating. It is really easy to get an appointment by either walking in or scheduling through their receptionist or online portal. Dr. Murthy is calm and warm but stern! She doesn't mess around when helping you get on track with your health. She is always available to answer my questions. Bonus, there is a pharmacy right across the shopping center so that makes a doctors visit even easier should you need to get a prescription filled. read more

Dr Priya McMurthy is a wonderful doctor. I changed PCPs because my insurance changed. She is informative, compassionate and explains everything I need to know in a clear and concise manner. I never really liked going to see most doctors (and I've seen quite a few), but with Dr McMurthy I actually look forward to seeing her. She truly cares for her patients. She earns a FIVE STAR in my book! read more

The staff here is incredibly rude an unprofessional. Unfortunately for me I am in the process of changing my address and the DMV punched void in my ID, and I have not yet received the new ID. Because I do not have a valid ID (I offered to go get my paper from the DMV and was told that is not enough) I could not see a doctor. Look if I didn't NEED to see a doctor I would not have gone there. It was made abundantly clear that policy means more than care to these people. I asked to see the manager and was told that they were at another location, and offered no help. The receptionist then told me I should have went to the urgent care prior to the DMV (do you think I went to the DMV sick?) either way I strongly suggest anyone go elsewhere if you want to be seen since patient care is definitely not a priority to these people. read more

I have been to this urgent before and the only person I have had a good experience was with the Pa Evan Davies the rest I give zero stars! Today I went to the urgent care for difficulties with my asthma and wheezing. I was asked what I was here and told to have a seat. Then 10 min later the receptionist said she has to ask the doctor if she can see me. I ask for clarification and she said I have to see if the doctor will see you for asthma???? I asked if she was a doctor completely perplexed at what she was telling me. Receptionist said she thinks she is a PA. About another 10 min later she went to the back and again and came back and told me the doctor will not see me! Excuse me? I asked and she kept repeating its best if you go to the ER! I was denied medical treatment and sent elsewhere without the practitioner laying eyes on me. Without vital signs or anything. I was denied medical treatment because I have Asthma. I WILL NEVER GO TO THIS URGENT CARE AGAIN AND I WILL REPORT THEM TO EVERYONE WHO CAN PREVENT THIS TO HAPPENING TO ANYONE EVER AGAIN. Don't go here! read more

I was really impressed with the professionalism of the doctors and the staff. The receptionist who greeted me was very kind and the doctor who treated me was extremely knowledgeable, so I felt confident about the treatment I was receiving. Friends and family who needed various kinds of treatment experienced the same level of excellent service as I did, so I highly recommend this place to all who want kind, attentive doctors and staff treating them. read more

This is a terrible place. I called over the phone and they told me I could stop by before 2pm and I showed up 20 mins before 2 and the front desk receptionist started making excuses about how it was too late and they're closing. Then she made an excuse about how she could take me because I didn't have my insurance card even though I had all the information written down from it. Worthless place - please avoid. read more