I wanted to share my experience with this practice because I think it could help others know what to expect. This whole practice is bizarre. I was searching for a primary care physician near our new home and saw some good reviews on Google, so I decided to give it a shot. The initial call went smoothly, but I was a bit confused when I was told there was no way to send my previous medical records before my visit. It made me wonder how the doctor would know anything about my medical history prior to meeting. When I asked if I could email my records directly, I was told they didn't have an email system for that. I tried to fill out the basic intake questionnaires through the link they sent me, but the site crashed a few times, so I barely got any information submitted. I showed up before my 10 AM appointment, but even though I had already uploaded my insurance card, they asked me for it again. The front office staff was nice, but they looked super busy, and the lobby was packed. Seating was limited, and people were often trying to create space between themselves and others by "saving" the chair next to them, which made the VERY small lobby back up quickly. I ended up waiting for over an hour and noticed that people who arrived after me were being seen first. Eventually, a rather unusual person took my vitals, put me in a room, and said the nurse would be right with me. Then, he came back and told me to face the iPad for a "virtual" visit with the nurse. A friendly woman popped up on the screen and started asking me questions. Although I didn't like the iPad intake, the person who took my intake was very kind. After another wait, the physician came in and mentioned that she typically treats older patients but can work with younger people, too. Thanks, I guess? Even though the whole situation felt a bit off, I could tell she was doing her best given how busy things were. I didn't mind waiting because I know healthcare can be unpredictable and everyone has questions. However, I could tell I wasn't important, and my "annual exam" felt like a waste of time for both me and the staff. The doctor asked me the EXACT SAME questions the iPad nurse had already covered, and I was a bit disappointed that no one asked about my medical condition that requires blood work until I brought it up at the end. She said they might not be able to do the additional blood work during this visit but could fit it into my "follow-up" when I came back for my results next week. I found that a bit frustrating but didn't want to hold her up, as she seemed rushed and a bit scattered. Typically, a doctor or nurse will call with results, but this place tried to force me into a recheck to receive my results, which seemed scammy. Since I was there for an annual exam, I really hoped to discuss some specific tests based on her recommendations, but that didn't happen. Instead, she asked if I ride a bicycle, and when I said I didn't, she felt the need to tell me that if I ever do, I should wear a helmet. Thanks again, I guess...?The doctor left the exam room in a hurry, and I was still standing there, feeling confused by the oddest medical experience I've ever had. The whole place was just strange, informal, and cold. Clearly, this wasn't the right place for me to establish routine care. read more

Felt bad for a few days and got over there, thankfully they have x-ray machine and I found out at the same day about my bronchitis

This urgent care it's horrible service. I has appointment but I have to wait 30 minutes no one call me .this is first time from my family Dr recognized me with doctor THIEN DO radiology . but I don't think this is good business to run If I could rating less one star I'll read more

Worst customer service I've ever experienced from medical staff. They are rude, incompetent, and impatient. I'm honestly fed up at this point, I've attempted call 6 times to get a simple referral which i've gotten before from them and the woman who answered the phone was rude. Immediately she put me on hold them a few seconds later the phone was hung up. When I call now all it does and ring and ring. I don't understand what is so difficult with printing out a piece of paper, as someone who works in the healthcare, I've never treated a patient(s) with such disrespect. Every time I come to this clinic I have a new bad experience. read more

I have recently started coming here for my primary care and appreciate the flexibility of it also serving as an urgent care. I've had excellent care here, both for my regular physicals and blood work. I also have come in same day for an ankle sprain (they can do x-rays there) and I was able to get an EKG when I had some severe chest pains. They were especially careful over the past year making sure everyone is masked and checking temp for all visitors. They also offer telehealth for followups/check ins which is super convenient. Glad I found this place! read more

10/18/21 Something hasn't been working right, and after four calls to get my meds from my pharmacy, it's time to gi straight to the source. I don't know what is happening, but if I have to come here to get the forms, in order to get my medication, so be it. What I really annoyed about is while I was talking to one of the ladies on the phone, she hung up on me. I can't not begin to tell you how irritated I was by this. I would get a lot of point if i played Wack A Mole. Ordinarily, I would have good things to say about this place, but right now, I am ticked off. Sitting here has given me time to reflect on why I am mad., Time has past and my annoyance reduced to nothing. I look around at some other people here and try to think about what they may be going through. Their problems could be worse than mind. I think about what Samuel L. Jackson said about A Mushroom Cloud and can't help but smile. Smiling helped and it was about that time I started smiling on the inside, Michaela appeared with the paperwork I needed to refill my prescriptions. Whether or not mind games were being played with me on the phone, I put it behind me. I will be getting my paperwork in person to avoid this kind of problem in the future. read more

An update: It has been seven days and still no lab results nor updates, and therefore no treatment.... Nothing urgent care about this location if you need lab results. The doc told me it should be ready in 24 hrs. But of course that didn't happen because I found out 48 hours later that results can take five days! Meanwhile..front desk was literally scheduling me for a follow up in 48 hours but, I haven't been treated yet because I first need my results. Be honest with your patients upfront. I rather would have waited all day at the VA clinic emergency room to get treatment the same day if I'd known it would take this long. read more

You would think, bad review, after bad review, they would change. Nope, Dr. Do is a cardiologist making a boat load of money and owner of 2 locations. He, nor anyone else there, could care less. read more

In the few months that I've been visiting Madeline Caffrey, PA, I've found her to be a professional, courteous healthcare worker with excellent manners and a great sense of sensitivity. Because of my medical condition, I've forgotten my appointment, but I've never witnessed any unprofessional or judgmental behavior from her. Despite her hectic schedule, she gives exceptional care. I'm grateful, Madeline. Continue being kind! read more

I made an appointment for a school physical for my daughter. The appointment was at 3:30. I checked in and waited until 3:50, no one had acknowledged us, so I went to the front desk to make sure the check in had worked. The woman said we were checked in. When I asked for an estimate as to when we would be seen since the appointment was supposed to have been at 3:30, she became impatient and rudely said that it would be "awhile" because the doctor was very busy and there were people in front of us. So if you make an appointment here, build in extra time to have to wait to be seen. It's now 4:00 and we still haven't been called back. I'll update about the care we received during the actual appointment if we ever get to see the doctor...... read more

I'd been going here for years for physicals and primary care and was generally satisfied. However my rescue inhaler prescription ran out of refills and I called to have it refilled, the PA I saw left the practice (not my fault). The staff was very rude and unhelpful and said I'd need another visit to get a refill for a medicine I've had on hand for 15-20 years. They cut me off mid sentence saying "doesn't matter" and then hung up on me. Other similar facilities have the common sense to give refills for this sort of thing. It had been less than a year since my last visit in October. I'm only urgently in need of it before I leave for vacation as a "just in case." It's absolutely hilarious that they're losing out on a years long satisfied customer over something so inconsequential. read more

Went here for my COVID vaccine and everything went smoothly. I like that I was able to request an appointment and fill out all paperwork online prior to arriving so I didn't have to worry about coming in early and sitting in the waiting area to fill out any forms. At arrival, the young man who checked my temperature and signed me in was very professional and quick. For both shots, I barely had to wait and was seen within 5 minutes or less. The two women who administered my shots (I got a different person for the first and second) were very warm and kind. I wasn't too nervous at all (not a fan of needles!). The office is clean and I like that the front clinic door was open so it wasn't stuffy. I waited my 15 minutes after the shots then was on my way. Overall, they were very efficient and friendly, I recommend this clinic! read more

I was here a few years ago and the care is pretty good. I haven't been well in the last few weeks and went in to be seen by a doctor. The care was good, though I may have to return because Im still not feeling 100 percent. I would recommend the facility, the staff are professional and friendly. The space is also clean and the care is pretty good. They also accept most insurances. read more

Received my COVID vaccine yesterday and it couldn't have gone any better. Greeted at the door, signed in, waited a couple of minutes, and got my shot. Office was clean and seating was set up to accommodate all patients either waiting for vaccines or waiting to leave (you will need to wait for 15 minutes after the shot to make sure there are no complications). The staff was very helpful and friendly.....Highly recommended! read more

AEHS services Health Care are excellent, specially the two front line Services Support are Linh Trieu and Robert Lam Thanks and appreciate for your services HP read more

My wife is pregnant and she is constantly nauseous. I checked in with this facility and hoped that the doctor there could do something to help. It ended up costing me $160 copay for 5 mins consulting with the doctor. What pissed me off was all the things she (the doctor) told, I could just google them and saved me time and money. read more

Knowledgeable practitioners but a sorry excuse for a medical practice. Front desk staff can barely speak English and when you speak to them in Vietnamese, you find out they can't even navigate their own computer system. They're also extremely rude. Terrible communication skills between staff and patient. Office also has bugs that I saw the nurse step on to kill and left there while the patient is in the exam room. There's still an absurd wait time even WITH an appointment. I've never been to such a terribly ran medical practice. read more

Long story short, I wanted to find a travel clinic to get travel vaccinations that accepted Blue Cross Blue Shield, was close by, and had a decent rated doctor. (Which I had mentioned all this on the phone prior to coming) With my experience, I give this place 2 stars. What I got was a 2 hour long visit that consisted of me telling the doctor what I needed instead of the other way around, paying upfront a large bill because they don't take my insurance for vaccinations or the exam, never actually receiving reimbursement for my claim sent out, and not to mention I didn't see the doctor I requested for. I suggest not scheduling anything immediately after visits here because they tend to not run on time. Don't expect so much communication because the staff doesn't speak English as well. I don't mind diversity but I overheard the staff trying to explain some things to a few patients and it wasn't clear. Overall bad experience for me and I'm not coming back. read more

This place is a Hot Mess start to finish. Unfriendly rude receptionists. I had scheduled an appointment but was kept waiting in a crowded waiting room for 1 hour. Then was escorted to an exam room only to have my appointment with Dr. Do on an ipad. After paying for an echocardiogram at this location. He wanted to schedule the same test again on a "better" machine because his was not " clear enough". more $$$! I didn't trust or understand his explanation. So,I went to another cardiologist and everything was fine in one visit. ( they even delivered the test results to my house). AEHS staff posted my payment to another person so they threatened "collection action" if I didn't provide a copy of my canceled check to prove that I paid. Make sure you get a receipt from these guys! read more

Went back on Tuesday for reading. Was then informed that it would take 3-4 weeks to process the refund -- never told that on Saturday!! Billing still had not submitted the paperwork to medicare to see if it is even to be covered which I was told would be done when I was there on Saturday. Would have never stayed if I knew I was going to be that long without processing. Manager was supposed to call me back yesterday. Now is Wednesday, and still have heard nothing. This is worst possible customer service I have ever seen. read more

Best place ever, the front desk lady is very kind! Terra Tucker is the best family doctor I have seen in VA. read more

If I could I would rate the female doctor a 0. This lady has no sense of how to react around a child patient. We the office and she didn't even check my child for everything's he should have. Good thing my mother in law told us to make sure she does certain thing and we had to drive back. After we got back she check and diagnosed my son with a second thing. This Asian doc was as dumb as she looked and acted. read more

I normally don't write reviews, good or bad, but this time i felt that i had to. I went there Saturday before labor day regarding some swollen lymph nodes which went away in few days hence i assume they appeared from cold cos i work in a really cold environment. I was seen by a male Asian doctor, doctor Troy (might've gotten the spelling wrong). He felt one of my swollen lymphs for few seconds and he told me it's lymphoma (cancer), despite the fact that I mentioned to him that i had few more swollen lymphs that went away. I don't have medical studies, but I know that cancer doesn't go away in 4 days by itself. And mentioning to the patient the "cancer" word without having conducted any investigation is unethical and unprofessional. He didn't listen to my lungs and heart with a stethoscope, first thing that any family doctor does when examining a patient. After being confused for minutes and not being able to produce any hypothesis regarding the reason of my swollen lymphs, he suggested i should do a mammogram to make sure it's not breast cancer while he didn't even take a look at my breasts or examined them, that's also another thing any primary care doctor does if you're a woman. I left the place upset and depressed, as anyone would do having heard the word "cancer" and later on i found out that the mammogram is strictly forbidden for women under 40 (i'm 29) and what he was supposed to have suggested was a breast ultrasound which is appropriate for my age. The consultation cost me $100 which were wasted money, i left that clinic more confused than i was before coming in and i had to schedule appointment with another doctor to get a second opinion, but in few day the swollen lymph nodes got to their normal size thanks God. I would never go to that place again, don't recommend it to anybody. Completely unprofessional and incompetent doctor. read more

I went here last Sunday after I sustained an injury the day before to my low back doing deadlifts at the gym. I was pretty scared- a pop followed by intense, immediate and immobilizing low back pain is not something to take lightly! I was seen pretty quickly after I checked in. However, the intake nurse (which is also the xray tech) barely looked at me and simply followed the prompts to fill out the information about me being there. I was seen by the physician in a separate room about 10 minutes after and given a brief review. I was given a choice of xrays, which I wanted to reassure no serious damage was done (bone-wise anyway). The xray tech (aka intake nurse), didn't seem like she knew what she was doing. Frequently saying 'oops' and moving the xray table around jarringly (not fun with a hurt back!). She never asked if I needed help moving around on table (I reiterate, not fun with a hurt back!) and she kept having to raise my shirt to see my belly button for the images. She also left the door open for others to walk by and see in (not a big deal as I was fully clothed, but still odd). The physician quickly said the images looked ok and I was sent home with some anti inflammatories and pain meds with a recommendation to see a specialist if the pain got worse. Overall, not a great visit but I shouldn't expect more from an urgent care facility. I had to ask the doctor about next steps for recovery (activity levels? work limits? and other limitations?) Everyone was friendly, the place was clean, but I did not get a good vibe. read more

The location of this clinic is close to several shops that I like. I can go to shopping after seeing my doctor. There are several important factors to make this clinic so wonderful. To name a few: 1. The staffs are friendly with a smile. They are willing to help. They take their time to explain. To name one example staff Titi. 2. Dr. Do is intelligent, helpful and caring... most important to me is that he is really listening to my concern & take actions to help me. In my case, to wean me off blood pressure medicine. Patient education without using conventional method (medication) but encourage exercise, low sodium diet and relaxation. 3. As a healthcare provider myself, I know what it takes to be a real profession. Dr. Do has done it. 4. Multi culture approach/available. Among the staffs of Dr. Do, you can get help whether you speak English, Vietnamese or Korean. That is all wonderful! read more

Came to the office around 5:30pm for a check up. Check in was a breeze and they took me back after waiting 5 mins. The place was clean and organized. The PA who saw me was professional and thorough. No complaints here! read more

Quick, friendly and helpful! Was clean and not at all sketchy. My stepdaughter injured her finger at school and with two other very small children in tow, I determined a LONG painful wait at Fairfax Inova ER was not our best bet. Put "URGENT CARE" in the Garmin and it sent me to some address in the Lincolnia area. Drove by it and it freaked me and my 12 year old patient out. Called a life-long Annandale resident, and she recommended Annandale Urgent Care. Office was clean, new and very professional. Took us in almost immediately (thank God - the 7 month old was getting fussy). Took quick x-rays, and Dr. was quick with a diagnosis (tiny fracture) and gave us recommendation for an orthopedic follow up (less than pleased with them, but that's for another post - they've got quite the monopoly in Northern VA) Would definitely go again for a minor injury. read more

I went here after a week of not feeling very good. Saw Dr. Do and he talked to me about my syptoms...checked me out...diagnosed me...filled my prescription right then and there...and I was feeling better within a few hours! Nice and clean office...prompt service...very nice nurse and informative Dr. I would go back! read more

The services they provide are okay. But way too much waiting time. It feels like forever to get the appointment done. I would appreciate it they can work on time managemen. read more

ZERO STARS. Do not, I repeat do NOT go here. I never saw the same provider twice, the receptionist is barely communicative in English and does not understand questions, let alone being able to relay messages. Nurse was not able to draw blood and I was sent away. When I complained to the office manager, there was no apology and no offer to make it up to me in any way. Very condescending attitude. My pharmacist confirmed that she had heard similar stories about this place. Thankfully we live in an area with plenty of other. read more

I was glad that this urgent care provides the Covid vaccine. I filled out their online form 2 weeks ago, then came in today and got the pfizer shot. The clinic is clean. The staff screens all patients at the door prior to entry. The staff was very helpful and friendly and got the shot done quickly. I waited about 15 min after the shot and was sent on way. I highly recommend this clinic. read more

Walked up to the door for chest pain & dizziness they refused me while there was no patients in there and sId to drive my self to the hospital while jm feeling dizzy had to go to the urgent care directly across the street progressive took me in and found and abnormal ECG and rushed me to the ER i will be filing a complaint with the board standard of care especially for chest pain should never be taking lightly and they did not care at all just because i didn't have an appointment which clearly chest pain is an emergency at minimum they could have brought me in and done an ECG its not like j didn't have insurance either. I would not recommend this place i will never go back. I dont suggest anyone else does either. read more

Terrible front desk with terrible attitude. They call themselves an urgent care but charge you as if they were a primary care physician. Demanded 100$ before they would even see my boyfriend. This place is not an urgent care so don't even waste your time. read more

This place is terrible. I've come here for several years at the old and new locations. The doctors have 0 knowledge of minority and lgbt heath. The front staff is cold and rude. The wait times are insane. I call ahead always to check the wait time and then make an appointment. 45 to 90 minutes of wait time is the norm. They also charge you for the visit up front so you can't just walk out after you've missed your other appointments for the day. I'm sure that if i even asked for a refund they would have no idea how to complete or comprehend the request. Heath care in the us is full of bullshit hoops and charges and aehs is exactly the same. read more

I went to the Annandale Urgent Care one Friday afternoon with an earache. I had been to the doctor the day before, and he had given me an oral antibiotic, but I was still in a lot of pain. When I got there, I signed in with the receptionist, and then sat down in the waiting room. There were about 6-10 people in the waiting room. After awhile, they called me in, and the lady took me to one of the rooms, and asked me the questions as to what brought me there, etc. While I told her my story, instead of writing it down in a file, or on an official piece of paper, she was scribbling it onto a scrap of the sheet they pull down over the operating table. It seemed very rushed and unprofessional. In fact, I thought that she was just the nurse who was gathering the info, and that a real doctor would come in later. But, no, she turned out to be the doctor. It did not seem very professional at all. Even though I was in a lot of pain, the doctor was only going to prescribe antibiotic/steroid ear drops. When she left the room, I broke down into tears because the pain was so bad. When she came back and found me crying because of the pain, she said she would prescribe Tylenol with codeine for the pain. After that, I was sent to get my vitals taken, but since I had been crying, my heart rate was really high. Then they shuffled me back to the waiting room. After awhile of sitting in the waiting room in misery, another person, I don't know if she was a nurse or doctor or what, came and called me over to give me the prescriptions. So I asked a simple question. How long until it kicks in and the pain will stop? She just kinda mumbled, "I'm not really sure....." and then handed the paper to the receptionist and backed away without giving me another chance of saying anything. I was so insulted, and in pain and miserable. The receptionist checked me out, and I left, in pain and feeling like nothing was accomplished. At least I had some prescriptions for antiobiotic/steroid drops and Tylenol with codeine. But my face swelled up significantly on Saturday and Sunday, and so I went to a different Urgent Care (Arlington Urgent Care) on Monday, and they treated me with much more professionalism and respect. The Arlington Urgent Care actually tried to treat me and help me to feel better, instead of shuffling me away like the Annandale Urgent Care did. I will never go to Annandale Urgent Care again. read more

The staffs here are very nice and helpful. Dr. Thien is a great doctor. The office is clean. Overall, we have come here in the past years.

The service I received from the Doctor was ok, but the explanation of what I would pay from the receptionist was completely off. The bill I received was ten times more than what she quoted me. For that price, I would have waited a little longer and gone to my primary care doctor. So this place seems like a scam to me. read more

Friendly staff. I needed stitches quickly one day and they rushed me in quickly which I appreciated. Tons of parking, easy to get to. I went back for travel vaccines. Had to wait a bit but I'd go back. read more

Bad bad service. Un-friendly staff. Long waits. Worst than ER waits. Go to ER instead.

Big fan of this place. I drive about forty mins out of my way despite having closer urgent care facilities near my house. They are open great hours every day of the week. Always quick that I have been here. They even bill as a regular doctor with my insurance so no high urgent care copay. Friendly doctors and staff and nice waiting room. Can't ask for anything more! read more