A HORRIBLE customer service experience. I didn't even receive care or my appointment because the entire staff was in the lobby having a "meeting." Avoid. read more

Horrible. Can't get my prescriptions renewed. No one responding in the portal or by phone. Avoid this place if at all possible. Seemingly no medical care available at this location. read more

I was able to schedule my pre-op exam for the next business day, which was the best time that I needed. I actually needed my pre-op completed over a week ago, but it was nearly impossible to set this up with my actual primary care physician. This office had much better scheduling opportunities, and they are even open on Saturday and Sunday. Luckily I had the required lab work completed a month earlier, and they were able to accept it. They have their own EkG system in the office, so there was no need for me to be traveling all over the place. The Doctor was awesome, and the pre-op basically consisted of a physical, and some discussions about my lab results. Getting my pre-op exam was the easiest medical process that I had ever gone thru, and I am thankful that this office was open and available. read more

AllCare Primary & Immediate Care - Urgent Care Near Me - Washington, DC, District of Columbia

I would not recommend this place for healthcare services. I had an appointment today to get a physical. The lady in the photo works at reception. A Desk Clerk if you will but she tries to make her position seem more important than it is. Interacting with her was not pleasant. The unprofessionalism is unreal! I entered the building, spoke kindly, relayed that I have an appointment, and presented my insurance cards and identification. I'm using my indoor voice because the area where the reception desk is located echos when you're speaking. The receptionist literally yells at people, meaning me because it didn't scream at anyone else but me, which sometimes that could be a hearing (more like an attitude) problem, but I don't know because I'm not a certified doctor. When she yelled at me, I asked her very calmly to lower her voice when speaking to me. She got louder as if she were trying to intimidate me. I asked the receptionist again not to yell at me. It catches attitude with me only to say, "Your mask muffles your words." I spoke up just a little and it proceeded to outright scream at me which prompted staff to come from the back of the office up front to the reception desk. All of this screaming to the top of its lungs was very unnecessary especially when I was triggered so severely by its outbursts that I could have easily become physical with that thing, however, knowing that people like that play victim to their own circumstances that they create for themselves, I opted not to engage any further and began speaking with Dr. Lynch who had come up front to assess the situation. All of this mess was about the fact that Allcare didn't inform me as a patient that I'd have to have all of my insurances verified to be seen. Verification needs to be done by me which is practically me doing their job for them and having said this aloud while mumbling to myself, the receptionist jumped out of its seat, with the intention to intimidate me. I wasn't flinching. Every time I tried to speak with the doctor who was addressing me (Dr. Lynch) the receptionist would cut across me very loudly to try to make her point that had nothing to do with what I was saying. I told the doctor that I'd pay out of pocket for my appointment if there was that much of a problem with them verifying my insurance. The receptionist screamed to interrupt again and I put my hand up in a "Stop" motion and told the receptionist that, "No one was talking to them," which upset the receptionist even more. I had to do this "stop" motion several times and reiterate to them that I was not talking to them. The receptionist was adamant about being rude to me and they disrespected the doctor in their face while screaming at me, "I'm not going to keep letting you put your hand in my face!!!" My hand was never in the receptionist face especially with them being four feet on the other side of the desk. I was waiting for the receptionist to touch me and I was going to have them arrested for assault. I may confer with a lawyer to see if I have a civil suit for the mental anguish, stress, and anxiety the receptionist caused me today, Sat., June 15, 2024. This is not a place that can possibly care for my health when I'm being stressed out before being seen. Not to mention that the young lady that works there who is currently pregnant told me that the staff there has warned the receptionist about how loud they are, they're consistently loud, and to tone it down. The receptionist even loudly said, "I can't help it if the lady doesn't like the way I talk!" Their coworker stated to them that it is their delivery and it comes off rude and with attitude. The receptionist didn't care. I feel like if you're going to try to bully people because they asked you to speak a little softly, then reception is not the job for you. There were a bunch of phone calls made to try to address the issue, however, there was no resolution. Allcare wanted me to reschedule my appointment for another day. I'm not doing that. I'm just going to take my services elsewhere. Not to mention that the receptionist was on their personal phone texting during work hours. I wasted my time, gasoline, and definitely my patience having gone there. Monday morning, I will be calling my insurance company to switch providers. I don't even want therapeutic services there any longer. I would not recommend this facility. 1 Star. If I could give zero stars, I would. read more

AllCare Primary & Immediate Care - The Rude, Unprofessional Receptionist. - Urgent Care Near Me - Washington, DC, District of Columbia

I booked an appointment here with my primary care because I had blood in my eye and it was cancelled three times in three days. A month later, I booked a virtual visit to request referrals. I entered at the link provided, and the doctor arrived 25 minutes late. I tried to book a same day appointment a few months later for an urgent medical check-in. I called and booked via the phone operator (named Robert or Richard) and he said I was set with my appointment and that I would be receiving a link soon. I never received the link, so I called back. The new operator said they did not have any appointment on file for me and that all the appointments were booked for the rest of the day. Horrible service. Please do not go here. read more

PROS: The staff is nice here and the place looks clean. They offer many different health services as well CONS: They do not cater to walk ins well. There was a 2 hour wait which isn't right if you have an emergency and need attention right away. OVERALL: If you have a non emergency case and make an appointment then this place is good for you. But if you're looking for immediate attention, this isn't a good place for you read more

No care at AllCare. I was denied care at the Wisconsin Ave location because the front desk couldn't figure out the insurance. The entire staff from receptionist to doctors was rude, unprofessional and confrontational. No empathy, no respect, no basic courtesy. I felt relieved to walk away, because I didn't want to be in their care. Avoid this place. read more

This place is the absolute worst. They have absolutely zero regard for their patients and are just trying to get you in and out of the door as fast as possible. Do not waste your time! read more

I've been going here for a simple chronic condition and they take good care of me when Medstar ignored me. Both doctors I've seen were great. They are also easy to make appointments with. I highly recommend them for primary care and don't understand why there are negative reviews. read more

The woman on the phones called to reschedule my apt. We just got off the phone and I'm canceling. What a horrendous customer service experience. Couldn't answer a single question and the ones she did was so much attitude. My insurance is good enough I can find another clinic with less issues. I used to work for hospital. If your numb to the fact it's sick people you're speaking to.... Maybe this isn't the place or job for you. read more

I made an appointment at All Care @ 3500 Wisconsin Ave NW, in DC, explaining that I needed a medical "sign off" on a DMV form saying that I suffered from no condition that wd impair my ability to drive safely. I was unable to fill-out the pre-registration forms which had been emailed to me in advance, so I arrived 30 minutes early so I cd do so while I waited, but the person at the desk asked only for my ID, insurance cards & co-pay, and asked me to wait. A nurse then took my weight, led me to exam room & took my BP. The doctor arrived & immediately (brusquely!) announced he cdn't fill out the form "b/c he didn't know me," and walked out, ignoring my query as to why I cdn't be considered "a new patient," except to note that he "worked only 5 hours per week." As I left the office, I mentioned to the staff that I shd have been told, when I made the appointment, that the doctor wd not fill out the DMV form, to save both me & them the time wasted. They told me that when I called to make the appointment I was "talking to a person in another state who didn't know." No one (doctor or staff) made even a cursory effort to "apologize for any confusion," or say "sorry we cdn't help" or some such, although they did (allegedly) refund my co-pay w/o my asking. In a word, they were rude. I don't know if all All Care offices are this bad (b/c appointments are all made by "people in another state," perhaps?), but I wd recommend against relying on the office at 3500 Wisconsin Ave NW...which wd more aptly be called "All Don't Care." read more

After the experience I had today I will never visit an AllCare office again. They clearly do not provide adequate coverage for call-outs and should not offer immediate care as part of their services. This was the second location I was turned away from because they were "short staffed". Don't offer urgent care services when you haven't appropriately staffed your offices. read more

Short version: If you need some kind of primary care service, look elsewhere. This is more of an urgent care option with some accessory medical services. If you really want to use this for standard medical care, you should prepare for delays. Basically the whole machine will grind to a halt at any small change, at which point you make an appointment. It's frustrating, inefficient, and potentially harmful. --- PROS * Overall staff have been very professional and helpful. I've seen several doctors and they've all been good. * Easy to make appointments, their interactions with my insurance company have mostly gone well. CONS: Have run into SEVERAL frustrations with prescription management. * Providers at this location tend to move on and other doctors present were unwilling to sign off on meds that the old doctor's were fine with. * Had a reaction to medication where the doctor wasn't willing to advise, just wanted an appointment setup. Just being busy, I quit taking the medication and that caused other problems, something that didn't come up during my visit. * After I moved out of the area, a doctor stopped filling medication on something that really didn't warrant another appointment. I verified the doctor still works at this location so really is just ignoring the refill request. read more

I hope nobody will ever need to deal with the front desk assistants here. They are definitely not capable of doing their jobs and they do not understand anything about the patient psychology. They have an horrible rude attitude as if you are not paying for the services and as if they are doing you a favor. They choose to not help you deliberately. I was asking to get an explanation of the medication prescribed to me, and they were forcing me to pay for another doctors appointment for that, when I already paid for a session!!! I have the right to know "why" i was prescribed to certain medications WITHOUT having to pay for another session. What kind of "care center" prescribes medications and rejects giving any explanations unless you pay them more. read more

I called AllCare for medical issue. I arranged two teledoc appointments. I was on hold for almost two hours with no doctor in sight. Each time I got a message that there was a "technical problem on their end." Then the link to the doctor visited immediately became inactive. I have asked them to remove any cancellation charges. Good luck to me . read more

AVOID! I've been in multiple times for bloodwork only to be turned away because they ran out of tourniquets or blood tubes. Charged for lab work and billing office admitted lab work was ordered for a separate issue(unasked for). You're forced to do a mental health questionnaire to check in for appt, they bill your insurance a mental health charge. I went in for a preventative issue(no copay/charges) but because I also requested a refill on a different med they billed my visit as non-preventative incurring me charges. read more

I took my daughter here after trying to get in other places on a Sunday. I'm so glad this worked out! We saw Dr. Dionne and she was fabulous! She took the time to listen, show me what she saw, and genuinely seemed caring and compassionate. She even called later on to explain something else to us about the RX. The gal at the front and Brandy, the nurse, were also very kind and professional. The wait was minimal when we were there, and I feel blessed to have found this spot on a whim! Thank you, AllCare staff, you are appreciated! read more

Got charged $300 for a referral. Insurance discount and all left me with over $100 still. They refer u to some weird place too.

Dr. Jennifer Mills was great, unfortunately the woman who took my blood did it very hard and in the wrong spot. I had pain that whole day and a few days later this is my arm. read more

AllCare Primary & Immediate Care - Arm where blood was draw - Urgent Care Near Me - Washington, DC, District of Columbia

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Terrible service from both the reception and the examining physician. When I entered, the main receptionist was on the phone, so this is not a criticism of her. I bet she would've been much nicer than the woman I had to interact with in her place, who probably could not have looked and sounded any more annoyed and displeased to have been dealing with me than she already was. She looked like helping me check in was the last thing in the world she wanted to do. Absolutely no energy, enthusiasm, sincerity, warmth, or kindness. Just plain rude. I wish I had gotten her name so I could report her by name. Then, the physician who examined me, David Bauder, was rude and condescending as well. Acted like an a**hole whose attitude conveyed, "I know everything and I'm 100% right 100% of the time" and "wow, I cannot believe you didn't know this." There is a way to explain your knowledge and expertise without mansplaining, and this man obviously does not know how. I think he must have been a visiting physician whose primary office is elsewhere because I did not see his name on the Allcare website. Wish I had gotten one of the very well reviewed physicians/doctors here, but if your office is bringing in rude physicians like David Bauder, then your care is still subpar and deserving of critical reviews like this one. read more

10/10 I highly recommend AllCare Family Medicine & Urgent Care. It is conveniently located near downtown and accessible by walking/public transportation. I have been going since 2019 and the service and care I receive here has always been great. In addition, the AllCare office and staff takes COVID-19 pre-cautions seriously: I am very grateful to have found my primary care physician (PCP) at AllCare. Emily Johnson, NP is not only very kind, caring and friendly but also is very supportive and good at explaining medical terms/diagnoses. I really appreciate all her help. Furthermore, I would like to greatly extend my thanks to Mark from AllCare Billing department for all his help when I had a question about my remaining balance after the charges and insurance coverage. He was very patient and helpful in explaining what the charges were for and meant. Thank you AllCare for everything! read more

TERRIBLE SERVICE! AVOID! You will be waiting for hours. Just go somewhere else. Especially avoid Lana.

DO NOT GO HERE GO ANYWHERE ELSE. I came in with an injury and was checked in. After waiting for over an hour the receptionist called me up to tell me that they did not have any providers that could see me since none of their providers can do sutures. I was never examined so I have no idea why they said I would need sutures -- this is the receptionist saying that not even a providers. While I was there waiting, 2 other walk ins were turned away but i don't know why. Also I could hear the patients' conversations with providers while i was waiting in the waiting room--the walls are that thin. I really think this is all a health insurance scam as they bill your insurance as primary care and not as urgent care. read more

5 Stars! The treatment here was amazing! From the receptionist to NP to the Doctors. Very quiet office with about 3 rooms. I had an appointment and was seen promptly. The NP was very sweet and was attentive. They were very patient with me as I had to give a urine sample and couldn't go initially. They allowed me to take my time with no pressure. Loved the staff!!! I highly recommend! read more

My wife had a suspected case of bronchitis. We walked in and these clowns said they don't see anyone with respiratory distress. What? They only see "well" patients? In my opinion, don't bother with these people For anything. read more

I spent six hours today driving my partner around to different AllCare locations trying to get a covid PCR test. We were told the tests were available onsite, only to find on arrival that they did not have any, or they only had expired tests, or they didn't have the correct storage available. We were even sent to a lab location where we were assured by AllCare that tests would be available, only for the lab to tell us they haven't conducted any PCR tests in over two years. Look, I understand the medical system and all levels of government have more or less decided they don't care about covid anymore, but it would be nice if AllCare could communicate between their different locations so patients don't waste their time on wild goose chases that will never result in the care they need. Shoutout to Angelica who was very helpful calling different locations to try and get accurate information. read more

I was a patient here for two years, I was preparing to go on a trip so I needed an antigen test. I called the desk and was told that the clinic has antigen tests and I would need a telemedicine appointment before a Covid test. Thinking this was a minor formality to make sure I wouldn't get anyone sick. The telemedicine visit was with a doctor who was not mine, and who was rude, acting like I was wasting his time, which didn't bother me much at the time, many doctors are rude. However he told me that the clinic does not give antigen tests, which I specifically was told that they do, and I needed. It was over in less than 5 minutes. I called the front desk again, and sure enough, they did not administer the test I needed despite what the first person had told me on the phone. I ended up not getting the test there and got a test at CVS on short notice at no charge to me. A few months later I got a charge for a copay for a full visit for the 2-3 minute telemedicine visit. It was then I figured that this is all to take in money through completely unnecessary telemedicine visits. I didn't mind my doctor, but no desire to entrust my health with a business that acts like this. read more

The AllCare staff at Dupont Circle was very courteous and friendly. Dr. Umoren was patient, and I would not hesitate to consult again. The nurse, however, was not experienced in drawing blood and tried twice in injecting the needle, fished for blood inside my arm, and was not able to draw a single drop of blood. She did not communicate clearly that she will have to try multiple jabs of the needle due to her lack of experience with thinner veins. read more

The physician was okay. My primary concern with the the AllCare Family Medicine & Urgent Care's is their operational management tactics. Trying to rack up income by insisting on a telemedicine visit for a medication refill? Trying to get an doctor's visit for a blood pressure check? I'm looking for a new doctor now. read more

I had the most ridiculous experience today. I arrived at 7:45am for my 8:00am appointment. The office wasn't even open 15 minutes before I was scheduled to see a doctor. Finally, a nurse opens at 8:15 and doesn't turn on any lights--just walks to the back. I decided to wait outside until they turned the lights on and welcomed everyone in. That never happened so I popped in around 8:30 and was told that the receptionist didn't show up and no one else knew how to check people in. I was asked to wait outside, so I did. Then around 8:45 I came in again, now 45 minutes after my appointment time. The nurse tried to help and when I gave her my name she said that my physician wasn't even in the office yet. I ended up having to leave without seeing a doctor. Avoid at all costs. Annoyed I didn't see recent reviews until it was too late. Unbelievable. read more

Terrible experience. Please be careful and avoid at all costs. I went in for my primary and it was covered under my insurance. Doc asked during my evaluation if I had any other issues that were bothering me. Ended up getting slammed with a medical bill because that part of my evaluation was not part of my physical appt. I wish I looked at the yelp reviews before I went to this place cause all the reviews are abysmal and have never ever experienced this kind of service in my life. read more

They do not answer their phone. You can leave a message but they do not call you back Their providers do not have a phone and they do not answer their email. You are left abandoned as a patient. Do you use this service. It is unethical and bad. read more

Save your time and anergy and go somewhere else. My first appt. started over 15mins late and it felt like the Dr. did not listen to me or fully take my concerns into consideration. That should have been the sign to not go back, but I needed to have a follow up appointment to conclude the treatment plan. I waited OVER an hour for the second appointment to start (after having to call them to send the video visit link) but it never did. I have evidence (screenshots) that the online system logged me in and that it was 'waiting on the care team' but the Dr. never logged on and the office blamed it on the system saying I wasn't logged in. Complete waste of time. Save yourself the hassle and go somewhere else. read more

I established care here with a physician I loved. After one visit, she moved on and no longer worked there. I switched to another doctor at the practice who I did not like as much, but location was convenient. Again, after one visit with her, she no longer worked there. I never received notification of her leaving, so I called 3 times in 3 weeks trying to get a medication refilled with no one ever returning my calls. I found out she had left because she was no longer on their website. I still need my medication. Then, I saw a third doctor because my husband had strep throat and I had been having symptoms. I told her I was also having red dots all over my chest, stomach, and back as well as nodules on my hands. She ordered the strep test and an antibiotic (thank god) but she did not follow up on my other symptoms. Turns out I'm having post-strep reactive arthritis which requires further testing and treatment. I tried to see a fourth doctor for testing and treatment of the post-strep reactive arthritis and the clinic refused to see me because of "covid-like symptoms". My husband tested positive and was diagnosed with strep throat the day before, we both tested negative for covid twice, and we were waiting on my strep results to come back since the cultures take 4-5 days. The office cancelled my visit because my strep test had not returned despite having classic symptoms of post-strep reactive arthritis and needing in-person assessment of nodules and bloodwork drawn. The lack of empathy or compassion from the front desk staff was disgusting. I will never go back. read more

In and out in 30 minutes. But the doctor mistook me for another person and began telling me about a patient's injuries. The doctor then excused themselves to take a "professional medical call" . . . in which they talked loudly and rudely about their credit card being declined. Good service, but lack of professionalism. read more

I would like to give it a 0 stars if I could. I've been for covid testing before and it was fine. But after today I am unsure how this company is in business. I had a virtual appointment because I had bad stomach pains and my back hurt. Had a fever of 99.5 48 hours a go, nothing else. These people told me I had to get a COVID test before I see them for lab testing for a stomach/back issue. Sounded strange, but whatever. I spent $30 round trip on an Uber since it HAS TO BE THROUGH THEM, but their DuPont location closed? I get there, the woman doing testing was the ONLY NICE PERSON IVE ENCOUNTERED. And I wanted to get a flu test while there since someone at work had the flu and symptoms but my friends have all been tested recently for COVID, and all negative. So I called the Rhode Island # to get a flu test while I was there, of course they transferred me to 4 others before I GOT THE RUDEST HUMAN AND IM NOT SURE HOW THIS EMPLOYEE IS EMPLOYEE. She told me WE ARE IN THE MIDDLE OF A PANDEMIC SO IT IS HARD TO HELP YOU. REALLY? We're in a pandemic? I had NO IDEA AS IM STANDING OUTSIDE A COVID TESTING SITE. Worst experience of my life. I left crying in my Uber home after my covid test. I will be going elsewhere for these lab results after I wasted $30 on the Uber and now have to miss work FROM AN AWFUL DIAGNOSIS FROM THE WORST PLACE EVER. I would like some reimbursement. This is awful treatment. Awful place read more

Kelly Harley, NP is really great. She was quick, and straight to the point. Really enjoyed how fast the service was as well. I think I've found my urgent care center for sure! Reception was friendly and super quick getting me to the back for care. Sanitizers everywhere as well. read more

As always 5-star medical rating. I have been going to AllCare since my move into DC over a year and a half ago. From quick clinic visits, covid testing to annual checkups they have always been most accommodating, professional yet caring and efficient. My most recent was removal of stitches from a bike crash I was involved in. I have been in a lot of pain and quite not myself but just going in and experiencing the kind of care I needed made a huge difference on my day. From friendly efficient check-ins to superior medical attention and concern, the stitches were out and I was examined by Dr. Kelly who was assisted by a wonderful nurse practitioner. They both explained many things about my injuries and eased my thoughts. Cleaned and bandaged back up I left feeling thoroughly taken care of. Thank you! read more

I have never authored such a scathing review in my life. I made an account on Yelp just to write this review. Today, I arrived to All Care for the second time. To preface the story, I have debilitating anxiety and often struggle with task initiation. Subsequently, I knew I wanted to book an appointment with a primary care provider who does labwork on site, because if I receive orders for another lab, I often struggle to motivate to go get the labwork done, especially if I've already had to motivate myself for a doctor's appointment to get the orders that same week. I specifically chose All Care as my primary care provider because they advertise same day labwork on site. You can imagine how disappointed I was when I attended my first appointment at the All Care on H Street on 8/31 and learned that the lab just happened to be down on the day of my appointment. I expressed my anxieties about this to my provider, but agreed to take the orders to a Lab Corps or return to All Care another day for my labwork. For two weeks, I struggled with anxiety and task initiation before finally motivating myself to go to the location on Rhode Island Ave to have my bloodwork done. I called in advance to make sure that they would accept my orders and that they were open. By going to the closer location, it quelled a bit of my anxiety and made it easier for me to motivate. When I arrived at the new location, I was surprised to see that my primary care provider was there today. I waited to be called to the back, but when it was time for my bloodwork to be done, the nurse let me know that they could only complete half of the order today and that I would need to return for a THIRD time for urine samples because they had run out of cups. I was visibly disappointed, and she offered for me to leave and return at a later date for my entire order. Bloodwork is already anxiety provoking for many of us, especially those of us with negative previous experiences. I said I wanted to go ahead with the bloodwork and would return for the urine sample. I told her that I had particularly small veins and a lot of anxiety around having my blood drawn. I've been stuck in the arm many times and they've missed my veins, so I have learned to be my own advocate and request for blood to be drawn from the veins in my hand to mitigate the number of times I am stuck by needles. The veins in my hand are slightly more pronounced and often easier for people to stick. I told the nurse and she said okay. She inserted the needle into my vein and proceeded to wiggle it around, such that a blood clot formed under the surface of the skin. She offered to try my other hand, but informed me that I had "rolling veins" and that she would likely not be able to do it at all, and didn't want to stick me for no reason. I told her that I would prefer to leave and come back another time, then thanked her for her time. I was confused what she wanted me to do - she was the only nurse there today available to do bloodwork, and I'm not sure whether that would be the same case if I returned at a later date. Also, the problem she mentioned about my veins would not change if I returned at a later date - she would likely still not have ever been able to get my vein, and she seemed to just brush off the fact that she simply was not able to do her job. This was incredibly frustrating. If I had to come back a third time, I couldn't guarantee if their lab would be working, they would have the right supplies, or if they would have someone who could actually successfully perform the bloodwork that I needed done. As I left, I heard my primary care provider ask about why I had come in. The nurse told her that I had come in for bloodwork, but that she wasn't able to get my veins. I'm not sure how she could have brushed off her inability to do her job so nonchalantly. I'm not sure if my provider even remembers that this was my second time in for bloodwork that I was guaranteed would be able to be done on site at my very first visit, or that I had expressed my anxieties to her when we had our appointment and she first told me that the lab was down. Regardless, as you can imagine, I will be going to Lab Corps to have my bloodwork done, switching primary care providers ASAP, and never recommending All Care to anyone I've ever met. read more

If I could give 0 stars I would. I called ahead to see if they accepted walk ins - was told yes they do. We got there and the lady working the front desk immediately told us they weren't accepting walk ins and to "have a nice day"...? She was incredibly rude and showed no care or concern whatsoever. We asked where she would suggest we go, as my husband was visibly ill and in need of immediate care (coughing, running a fever), and her response was "how would I know I don't live here". Completely unacceptable behavior and absolutely terrible service! read more