I can enthusiastically recommend One Medical, which is owned by Amazon. And, no, I don't hate Amazon, so if that bothers you, take note. I admit, I was very skeptical, but the practice is so efficient and friendly, I'm recommending them to the Yelp DC community! And I"m very fussy about health care (I'm from Boston, what can I say--it's the best city in the US for health care!) The one item I was hesitant about--it's a common problem in the DC metro area--is you won't get an MD, you'll be seen by a Physician's Assistant. But--I lost my primary care MD 5 years ago, so started calling practices, GW MFA, etc., a year ago to find a new MD. Forget about it. I started calling again recently, hoping there were doctors available. Nope. There is NOTHING out there--I had estimates of waiting times of several MONTHS for an appointment with an MD. No one offered an appointment with an NP or a PA. A few places wouldn't even put me on for a wait list appointment! It's dire. I had no choice but to sign up at One Medical, which btw was recommended by two friends with high standards for doctors. There is another potential issue, that it's only general practice, no specialists. But they do a lot of the requisite tests, blood tests, etc. I already have my specialists, so it's not a problem for me. And my PA is excellent. She is pretty young, but very well trained, very smart, and responsive. And you can tell she likes her job! More good things about Farragut Square OneMed. I"ve been several times since joining a few months ago, and I've NEVER had a wait. The front desk folks, the techs, the medical professionals? All excellent, very personable, and polite. What a change from some other DC medical practices! They take insurance--and if you're not insured, they will figure it out. Also, they are so tech forward, everything is very easy to accomplish, and not stressful. No waiting on hold! Again, what a change. Anyway, if you need a primary care MD, and can't find anyone, give one of these practices a try. If you don't like them, you can leave. read more

I think One Medical has been a victim of their own success -- there are too many patients and you can never get an appointment now. The whole point of paying for it is supposedly so you can get prompt responses and next day treatment. At first, I could always get appointments same day or the very least the next day. Now to book a physical with my doctor, I needed to book 5 weeks out. To get an appointment for an illness, the next available on the app is over a week from now. A more traditional doctor, I could call and ask to be seen same day. But no one answers messages on the app anymore. I'm trying to switch practices but no one will answer me through the app how to cancel my membership. If you are looking for premium care and service, this is definitely not it anymore. PS: do yourself a favor and sort the comments by "newest first" -- you can pinpoint exactly when things went downhill. All the positive reviews are over a year old. read more

I was a member of One Medical for a while. It served its purpose, and it was a convenient one-stop-shop for primary care, but I don't think I'll be going back after they dropped my insurance for a year. Pros: 1. You can get same day appointments at *a* location. If you need a same day appointment, chances are there will be one available at one of their DC locations (which one may vary). 2. You rarely wait much for your appointment once you're there, and they can take care of bloodwork and vaccinations (even travel vaccinations) on-site. Cons: 1. If you're seeking continuity of care with one professional, you'll have to plan ahead for any appointment, usually a week in advance. If you're looking for continuity from one of their MDs (rather than a PA or NP), you may have to plan a week or two in advance. I found it hard to see the same person with any regularity, especially since it's hard to plan ahead for when you're sick 2. My biggest issue with them: about a year or two ago they got into a fee dispute with Blue Cross Blue Shield and they dropped BCBS for maybe a year. So overnight, I had no primary care and had to go fish. They eventually reached an agreement and started taking BCBS again (though BCBS no longer covers the annual fee). But how can I trust a PCP that may stop taking my insurance from one year to the next? They've sent out quite a few "we want you back!" e-mails since, so I imagine they took a financial hit from their decision, but that's hardly solace (let alone an apology) to those who were left scrambling for a new PCP. read more

Surprised to see any bad reviews here. I've had only good experiences with one medical especially compared to my last provider. One reason I love the practice is the use of their technology. No more having to call and be put on hold to make an appointment; just open up the app or website and schedule an appointment. Also, looking for results from your recent labs? Just open up said app or website and retrieve! This seems so obvious and simple in the 21st century but yet this is the only medical office I've ever been to where this is even possible amazingly. I've also been happy with availability of appointments. If you're willing to see any of their providers, I've never had a problem scheduling a next day appointment. Last night I was even able to do a video appointment after waiting only 2 min! I also really like their office spaces. Very modern abs spacious. read more

I really wanted to love this practice after doing lots of research while searching for a new PCP, but I was pretty disappointed with my experience. Before I paid my membership fee, I asked how long it'd take to schedule an annual physical. I was told they had an opening the next week, but it actually took six weeks to get an appointment with a doctor and my first physical appointment was actually canceled. When I arrived at the office, the front desk person at the building had her mask pulled completely down (she was behind a sneeze shield). Then she had to make a physical copy of my ID, at which point she started COUGHING, without a mask. I didn't want to complain about this at the time, but I'm sorry - that's completely unacceptable for a medical office. I'm very careful with COVID precautions, and there's no excuse to needlessly expose patients to COVID risks at a medical building. Parking was $18 for one hour, which is fine, just something to keep in mind. Once the appointment started, it immediately felt rushed. I was asked if I had any medical concerns, and when I said yes, I was told I'd have to make a separate appointment to discuss that. For an appointment that took 6 weeks to book, it was frustrating that the total time allotted was only 20-25 minutes long. During the appointment, my ears, nose, and throat were never checked. Not sure if this was a COVID precaution, but I've had breathing problems and listed nasal valve reconstruction in my surgical history, so I'd expect this to be a standard part of my annual physical. When the doctor went to use her stethoscope on my stomach, I pulled up my shirt and she made some uncomfortable comments about tattoos I have which aren't visible to anyone in my daily life. I hope the provider can learn that commenting on people's appearance - when it doesn't affect their health - can make new patients really uncomfortable. If she'd ask when I had gotten the tattoos (as a relevant piece of my medical history), I would've understood. Instead, she implied that I got my $3,000 tattoo in a back alley way. I'm also a queer woman, and at no point did Dr Gregory ask about my sexual identity when they were taking my sexual history. It seems like One Medical just assumes that you're heterosexual, which seems like a pretty outdated view for a "new" startup like this. I also have a history of trauma, and Dr Gregory was visibly uncomfortable discussing this, which made me uncomfortable (it literally made my heart rate increase, which made it difficult for her to take my vitals). I was looking for a trauma-informed provider, and this very clearly wasn't it. If One Medical is interested in including trauma survivors at their practice, they should offer training in this to all providers, and incorporate more comprehensive history-taking prior to the appointment. I wanted a thyroid panel run because I've been dealing with fatigue for the last several months, and Dr Gregory refused to run it in the panel with my other lab work. If I had felt more comfortable, I probably would've asked her to note in her chart why she thought it wasn't indicated. My doctor (Alani Gregory) also pressured me into getting the flu shot, instead of helping me find a pharmacy with the nasal flu vaccine. I have a diagnosed sensitivity to eggs and my brother had an anaphylactic reaction to the flu vaccine. I told Dr Gregory that I'd had a reaction to the previous year's vaccine, and she told me to get the vaccine anyway but be prepared with my EpiPen (cool...) I ended up having a histamine reaction all over my body. The fact that this wasn't even my #1 complaint about my experience says A LOT. It turns out that my local neighborhood pharmacy had the nasal vaccine, which would've been easy to find out if Dr Gregory had bothered to check the manufacturer's website, which contained a map of dozens of places in the DC area offering it. On the plus side, they have a lab on site, and most people in the office itself were wearing N95s and face shields. Those are pretty much the only positives that come to mind, and it seems like the most bare minimum stuff. (The person who took my blood actually blew my veins - which isn't the the end of the world - but all that to say, even the lab wasn't that great.) I've found another PCP, who came highly recommended by people in my network, but I wanted to share my experience with Dr Gregory so that One Medical can hopefully make appropriate changes to their patient practices. I'm really not comfortable sharing the above details of my medical history publicly, but I wanted to share it especially as a warning for other patients who might not fit in your standard "box" - this practice is probably not designed for you. read more

All the positive reviews appear to be from a year + ago before their IPO. Since then, it's really fallen off a cliff - the entire reason to pay the fee is to get appointments scheduled easily and that's not the case anymore. COVID-19 tests are 2+ weeks to schedule and even a simple annual physical will take at least a month to get scheduled, and that's if you're willing to take a random doctor. There is zero value in this "concierge" service anymore. read more

I can't believe we were turned away for an appointment I waited 2 months for. We arrived at OneMedical at 2:55 for a 2:40pm appointment, and we were told that there is absolutely no chance I could be seen that day for my annual check up. So if I had arrived 30 seconds earlier, I would've been seen? Where is the logic behind that?? I am minority and would hate to assume there's racial discrimination but the receptionists were rude and condescending and refused to even consider letting us in. This was horrendous. DO NOT BOOK WITH ONE MEDICAL at this location!! I refuse to feed racism another penny of my money. read more

Adequate help, but often get the sense they don't really care about you and just want your money. Lots of bureaucracy with calling, the app, etc. read more

You will not be able to get a sick visit. My husband is sick, BEGGING to see anyone and we were told to go to urgent care. He tried to schedule a visit and they couldn't get him in for a full week....FOR A SICK VISIT. I wasn't allowed to transfer my annual physical visit (happened to be scheduled for same day he needs a sick visit) because my physical is 30 minutes and a sick visit is only 20 minutes....WTF. The whole reason I paid for this was to be able to get a visit when needed and they simply cannot accommodate. I will be canceling this service, it's not worth the money. read more

There's one thing OneMedical loves, and it isn't your health. (It's your money.) I went here once, because a doctor I used to visit moved to this practice. The appointment lasted 10 minutes, and it was a quick conversation focused upon a specific health issue, where the nurse didn't even take my vitals and no form of exam was carried out. No medical history was taken, because my doctor already knew it. I had asked reception if I could do the appointment over the phone and was told I had to come in. They billed me using the CPT code for the most expensive type of new patient appointment, with a detailed exam and a detailed medical history taken. I tried to get OneMedical to address the issue, but their billing department refused to look into it. Because I hadn't met my deductible, I ended up having to pay a couple hundred dollars for a simple thing that could have happened over the phone in five minutes. Also, those membership fees that you have to pay to be able to message your doctor? Those are nuts. My doctor being willing and able to communicate with me is a minimum level of care, not a paid premium. If your idea of health care is someone tipping you upside down and shaking you until every loose penny falls out of your pockets, by all means, go here. read more

As another reviewer pointed out, they don't respond to email. If you're claiming to have digitally focused customer service, it's a red flag that you can't respond to an email. read more

This place used to be good, and I still like my doctor, but it's a total scam. They charge you $200 a year and it takes weeks if not months to be able to get in to get a physical. And that's not just for one doctor, that's across the whole practice (see photos). Only join if you like paying for poor service. read more

See all

doctors are ok, but if you have a preferred doctor ( as opposed to a nurse) appointments may only be available several weeks out! if you call on the phone, in my experience the average wait time can be 15 minutes or more. there is no excuse for that - they just can't be bothered to hire enough people to answer the phone !! read more

I found my provider judgmental and condescending. She ignored my problems and accused me of eating a lot of fried food. I'm not even that overweight. Also, as mentioned in other reviews, their billing practices are unprofessional at best. I received a letter from a collections agency for charges I hadn't even seen from One Medical that are apparently 6 months old. I called the collections agency and found there were additional charges not mentioned in their vague initial letter, which I'm expected to pay without further documentation. Then I waited on hold for 10 minutes to speak with One Medical's billing department for clarity and got a voicemail robot who insisted that I wasn't speaking loudly enough to be leaving a message. Their website currently says I owe nothing, so good luck figuring out what I'm being charged for. read more

One medical has illegal billing practices. They are billing me for charges my insurance company already said are disallowed and I have zero patient responsibility on. I have provided one medical with the documentation proving the charges are disallowed and I'm not responsible for the charges yet they continue to refuse to remove the charges from my one medical account and keep sending me bills demanding I pay them. The medical care I have received from One Medical as of late has also been extremely subpar, poor care. I highly recommend seeking care elsewhere. read more

They don't respond. Simple as that. Wrote multiple emails to every email address they had on their website asking for an initial consultation, and never received a response. If you don't want email reach outs, don't claim you do on your website. read more

Love my doctor, but I don't love the fact that they moved their practice tho One Medical. Now, as a thank you for the additional $$ I pay each year, my earliest next appointment with my doc is 3 months out. Not sure what I'm paying for, but it's certainly not prompt appointments with your provider of choice. read more

I've been coming here for two years and I love it. I love the easy access to appointments (and always within a few days), the availability of virtual care, the ability to email both the administrative office and the health care providers. I love receiving a summary of my visit and always having my lab tests and visits at my fingers. I've been to several providers and they have always seemed professional yet friendly. I love they have a lab with easy access. I go to the Adams Morgan office and the staff are lovely. It's definitely worth the annual fee! read more

One Medical used to be wonderful. Now it's worse than any doctors office I've ever gone to. The level of care is abhorrent. The bedside manner is awful. They rush you through and they are rude. It's really unbelievable. I've had 3 horrible experiences in a row here. I canceled my membership. I've never had such a bad experience from a healthcare professional. Re: the response from the business, I've already reached out to them about this. Even at that point they were incredibly rude. This could not be more different than my experience with them just a year ago. It's a different business. read more

I recently visited One Medical for the first time. I had a great experience. I went in for a minor concern that I had decided I was going to die from. :) The PA I met with reassured me that I would be fine and detailed a great recovery plan. The next day I happened to be out of town and hadn't picked up my prescription . I was able to live chat with a doctor and get my prescription switch over to another pharmacy. It was a wonderful experience. read more

Don't tell my mom, but I have been living my entire adult life without a primary care physician. I am pretty healthy overall and I lead a very busy, transient life so dealing with a new healthcare team seemed daunting to me. Enter One Medical Group. For a $199 membership a year, they will take all of the hassle of scheduling doctor's appointments. Imagine a world where the following happens: + Same day doctor appointments that you can schedule online + Visits that start and end on time + In house bood work so you don't have to travel all around town to get your tests dne + E-mail communication with your doctor I know what you must be thinking, is this a Noxzema commercial or what? But I'm telling you going to the doctor can really be that easy! Not only that, OMG is more like a medical spa. Say goodbye to sterile, surgical steel smelling environments. At OMG, it's all about the details: +Brightly colored fuzzy fleece robes instead of one size fits all jumpers with your butt hanging out of the back +They give you a nice little muslim bag to hide your urine sample and you get to deposit it in a wicker basket. So quaint! Hard to believe a few years ago, I was carting away my samples out in the open like an uncouth monster. I was also very impressed with the knowledge of my doctor. Like others, I will admit that she is on the young side (she's not Doogie Howser, but she wasn't Dr. Huxtable's either) but she was knowledgeable, proficient, and easy to talk to. No complaints from me! When can I go back?!?! read more

If you are one to say that it takes weeks to get an appointment with a primary care physician or your doctor's office is always late or you don't get enough time with your doctor, complain no more. One Medical is the place for you!! Not only are they convenient to my office, they are extremely efficient. My colleagues have been raving about this business model so I decided to check it out. I booked my first appointment through their website and filled out all my paperwork and profile online. I was offered multiple times over the next few days for my yearly physical. Days, not weeks!! They offer same day appointments, too. Amazing! I received a reminder text three hours ahead of my appointment time. (Thank you for not calling me!) I arrived 10 mins early and the receptionist was delightful and the office was calming. She offered me water from a glass pitcher served with glasses, not a water cooler. Not that it matters a big deal, but it was a very nice touch. They played soft jazz from a Bose speaker system hidden on the floor under a table. I sat for maybe 5 mins before my doctor, yes doctor, called me back. We chatted for twenty minutes before he performed my physical. I discussed all my concerns and also learned more about him and his family, his background, why he loved his career and he offered advice. He referred me to another physician in their practice who was an avid CrossFitter about some nutrition concerns I was having. We've emailed twice already. He also prescribed me a dermatological medication after his exam and sent it to my pharmacy while I was dressing. He's also already sent me a follow up email saying when the results of my lab work should back. There is a $199 membership fee to join this practice but for CareFirst patients like me, the fee is waived. My time is more valuable then that so to me, I would of paid it. This concierge practice has made coming to the doctor a little bit more enjoyable because the focus has shifted from getting in as many patients in a day as possible to real patient-centered/focused care. Life is all about relationships anyway. read more

Similarly noted elsewhere: you're lucky if you get a response to messages on their app (which is how you would avoid calling and waiting on hold). If they do respond it's never with an answer, usually a question about your medical history, which they have, or ignores the question outright. So it's other doctors offices but less awareness of patients and more expensive. read more

I have been with OneMedical for a few years. It's a nice place to get physical checks, including lab work. Nice settings, smart locations, you can usually schedule a RN or RP in short notice. Office staff is aloof and seem too-cool-for-you, but that's not a big deal. The main problem for me it's that it's just a concierge service for very primary care, and not a place to find a doctor that will know you; if you can find one at all. The are few MDs, and even fewer with availability. They tend to be very young, which to me translates into less experience. On top of that, they tenure seems to be on the short side; it happened to my twice to have my doctor just leave the practice so I had to find a new one (if available) or just go to a RN for regular bloodwork. All in all, if you don't care about $200/year you get nice furniture and cool "accoutrements" (app, website). I'm not sure if the *healthcare* part is any better than other practices. read more

Fantastic first experience with OMG: As all of my doctors are in Boston (where there is also a One Medical Group location) it took a lot for me to make an appointment with someplace new. I like long-term relationships with everyone from doctors to manicurists, but sometimes you need to see someone where you are at that moment. Enter OMG. Scheduling is easy - I made the appointment online at 6am, and needed to reschedule a couple of times (sorry!) due to working around my boss. All changes can also be done online, a confirmation and reminders are automatically sent to you, and simply being able to manage a lot of my life online is a huge timesaver. The two ladies at the reception desk were nice, they had all of my information (I had entered it all online) and I was seen at exactly my appointment time (how often does THAT happen anywhere??) by Lisa, the kind PA. She asked a lot of questions, gave some recommendations (hooray, no need for blood) and is a nice person, someone you would want to talk with if something were wrong. Or even talk with if everything is OK. My insurance was billed automatically and off I went. She explained that I can also do all sorts of things on their app, email with health questions, etc and I talked with a guy in the elevator who has been going there for a few years and he had nothing but good things to say. I'm glad I found them! read more

if you like to change doctors every year or so, this place is for you. it's super convenient to my office and I like the online communication, but no provider that I've seen at this location has remained. I'm onto my fifth primary provider with them. they book 30 mins appointments and remain strictly on time, which is nice to not have to wait more than a few minutes, but 30 mins almost always seems insufficient for anything more complicated than a wellness visit. read more

One Medical recently took over the Iora practice where I was going. Besides the name change, office visit charge went from $165 to $290. Also got my claim from insurance showing that I owed a co-pay. I have no co-pay for primary care visits. So, obviously they screwed up the paperwork. read more

Wow, Dr Lesley (sp?) is great! I've seen other doctors in the practice that seemed nice but nothing special, and the admin staff while friendly, seemed lethargic towards my questions and requests. But I just saw Dr Lesley and I'm going to stick around OneMedical just to keep seeing her again. read more

This has been the best decision I've ever made. Whenever I have to go to a medical appointment that isn't at One Medical, I immediately notice the difference. Wait time at One Medical is 5 minutes at most, you never have to fill out pointless paperwork, and the staff is extremely welcoming and friendly. If you visit the I Street location, I recommend you se Dr. Alexis. Her bedside manner is amazing. She is comforting and takes time to make sure she addresses all of your concerns. If you haven't signed up for One Medical yet, I'm not sure what you're waiting for! read more

How have I not written a review yet!??!? 6 star review, please! Joining One Medical was the best health decision I have made in DC. The initial fee is absolutely worth it, and my second year was covered by my health insurance. The providers are the kindest and most patient I have seen in DC, and I love how user friendly their website and app are. I am entirely too spoiled, and have now gotten used to same day appointments whenever I darn feel like it. They ask that you arrive 5 minutes early, because the appointments really do always start on time, if not early. the offices are spotless, and the waiting areas (I've been in all three locations) are very well decorated. Did I mention that they're ALWAYS on time? I can't imagine going back to other offices where you have to wait three weeks for an appointment, wait an hour, and then another 30 minutes in the room. I routinely schedule appointments without even taking sick leave, as I'm in and out so quickly, that it is never an issue! They respect your time, and your privacy, and you can easily get prescription refills via the app in under 24 hours. The providers are also available by email, and are courteous, friendly, and truly work as team. The reception staff are also friendly and courteous, too, which seems to be a rare thing these days. You do need to have health insurance, so the cost will vary depending on your insurance plan. I love that I can come here for routine well woman exams, asthma treatments, and travel shots. The bios of the providers are on the website, and you can pick the provider who has the most expertise in what you are interested in. read more

I've been a member of One Medical for over 4 years now. It's one of the best decisions that I made for myself. After years of not having a primary care (because let's be real - it's a huge pain), I was recommended by a friend who insisted that the membership fee was worth it. And it really, really is. 1. Their app is great. You can schedule appointments, renew prescriptions, message with your doctor or with the billing team or whoever, there's 24/7 video chat if you wake up early on a Saturday and find yourself covered in a scary rash (which I did) and need someone to tell you whether or not to go to the ER. It's awesome. 2. The appointments start on time. I can take time off of work and be confident that I'll be back when I say I will. 3. The people are awesome. Lindsey Magnussen is wonderful. 4. In-house blood work. IN. HOUSE. BLOOD. WORK. No more trips to Quest! 5. When everything's legitimately this easy, you actually go to the doctor when you're not feeling well. It's not a huge chore. You're in and out, and can get better quicker. Seriously, I can't recommend highly enough. One Medical and movers have become those two essential "adult" expenses that I won't give up. read more

I have been a patient of Dr Elizabeth Gannon's for 14 years, maybe longer. She is the reason I drive 30 miles from northern Virginia into Washington DC for my health care. It during my time as her patient, I have recommended her to at least six of my neighbors and friends, all of whom became her patients and who have also followed her to One Medical as well. I recommended Dr Gannon without hesitation and with confidence that they too would be impressed by her. I never have to prompt her or rehash my past medical history for her or bring her up to speed on my latest health issues because she guided me along my health journey. Dr Gannon has been providing me with concierge health care for as long as I've been her patient, so it's perfect that she is in a medical group that has concierge medical care as their philosophy. Dr Gannon makes it clear that she cares For me and About me! read more

Their patient communication is absymal. I went in weeks ago for pre-clearance for surgery, which is TOMORROW. The doctor still hasn't sent my surgeon the pre-clearance form, despite multiple calls from me and my surgeon. I dropped off the form personally and the surgeon's office faxed it but the Adams Morgan location claims Dr. Patel still doesn't have the form. Worse, when I call, I get put on hold and told that they will "send the request again." There is no way to actually speak to someone at Dr. Patel's location. This is so frustrating and irresponsible. Looks like I literally might have to postpone my surgery due to their neglect and negligence. read more

I've recently moved to DC after living out of the country for over 15 years and really did not know where to start with dealing with the US Medical system - with some asking around and doing some research it seemed like OM was a good option. It was not even close to acceptable. I have had the absolute worst level of care from One Medical Union Station - here's a quick list 1 - As others have noted the time allocated for appointments is very short - for my initial intake visit it was 20 minutes - with minimal interaction from the dr who was more focused on her schedule than completing a "free" physical. To cover my full history I was required to book a second appointment - not "free" which was cut short because of the time to do the admin to allow a student to sit in. 2 - they say they are a tech forward company but I am not able to see all of my records in their portal - they don't even show the action items they initiate - eg my flu shot is not shown on the "to do" list - nor are my Covid shots although I have repeatedly shared the information with them. The list of prescriptions they have written me are incomplete - I have raised this with them and from the view I have into my records it has not been corrected. My patient portal for my Drs at Georgetown Hospital is MUCH better than their so called client focused app or desktop. 3 - They appear to have have mixed up my records and responded to me in writing using another patients name and presumably her files - although they claimed it was just a typo when I questioned it. HIPPA anyone? 4 - Despite knowing that I had recently had a colonoscopy they tried to double sell me a home based test........ When I inquired why that was recommended given I had a colonoscopy only a few weeks before - I was told all patients had gotten the recommendation - then it emerged that the Dr was not aware that I had gotten the colonoscopy - despite the hospital forwarding the information...... 5 - Safety protocols are not followed consistently - specifically - I got a Shingles vax at the lab they have - I was shown the vial before it was loaded into the syringe - she loaded the syringe in front of me - and completed my yellow card vax record - a few weeks later - after the uncomfortable discussion re #4 above - I returned for some travel vax updates - I was not shown the vial - I was not shown the syringe being loaded - and when I asked to have the yellow card updated the staff member had to leave the office I was in and go get the vials someplace else - at this point I can only hope I got what I was supposed to - even if I did it is a really unsafe protocol and risks problems - I won't do that again. Additionally the staff person left the room with my file open on the computer while she collected me - the door was open - so now we are at a Licensing and HIPPA problem it seems 6 - My Dr has not followed up on anything regarding my medical care without prompting from me. 7. I have needed several referrals - they are not able to provide referrals to specialists that are known to them - instead there are cryptic notes of Referral to Gastro - which I then am expected to find a Gastro Dr and make all arrangements - they have sent nothing and as above it seems they do nothing with any information they get 8 - Several times my Dr has referred to needing to speak to her supervisor........ enough said. I could go on - but really you get the point - they are all and only about maximizing their revenue and have virtually no client focus despite their marketing - and even less technology despite being a "technology forward" company. Its a scam at best and a risky service provider at worst - and I'm looking for a new Dr. - anyone know a good PCP in DC? read more

Was given really irresponsible medical advice (to take an allergy pill every day for upward of 10 year (!?)). Thank god I didn't listen and went elsewhere. The Dr. was also supposed to refer me to 2 other specialists which never happened. Overall, bad experience and irresponsible advice. read more

I recently decided to pay $199 to join One Medical group, and three weeks in I feel its already worth every penny! Why you might ask...? Here are a few reasons: 1. I got an appointment for the day and time i wanted easily online. 2. I mentioned I was traveling abroad, and received an in-depth e-mail hours later laying out key considerations and recommendations for travel medications and vaccinations. The email was written specifically for me, by an actual person! Unheard of... 3. I went in for my appointment and spent 5 minutes in a lovely waiting room, and about 60 minutes with my new doctor. I spent zero minutes with a nurse, PA, receptionist, billing department, or anyone else. They book extra long appointment times with doctors here, so i NEVER felt rushed. 4. I spent probably 30 of those 60 minutes actually TALKING to my doctor, in his office, about my health history, my health concerns and goals, our lives, etc... My new doctor, Dr. Kimbrough, seems like an outstanding physician (particularly if you are looking for someone well versed in sports medicine or travel medicine). He was very well versed on all of the health concerns and goals I had. And takes a really holistic and balanced approach to helping you navigate tough health decisions. Beyond that, he seems like a nice guy who actually looks at patients as people he wants to develop long term relationships with. 5. Your doctor... gives you their personal e-mail address. That's right, direct access to your doc whenever you have a question or concern. For the first time since moving from a small town where I had one doctor my whole life who knew me and my family.... I feel like I've found a doctor and practice that I want to stick with for the long haul! I highly recommend them to anyone looking to avoid bureaucracy and get honest, thoughtful and personal treatment . read more

So far I've only had one appointment but it has been such a night and day improvement over past doctor visits in DC that I wanted to share right away. 1. huge plus on filling out medical history and other paperwork online, before the appointment. 2. scheduling the appointment was super easy online. i did have to look 2 weeks out but I think that is because it was my first appointment and full physical. 3. just 2mins wait when I got there and was greeted directly by the doctor. no assistant nurse to ask me questions, followed by a useless intern to ask the same questions and 30mins later a doctor who asks the questions for a 3rd time. none of that bs. Here the doctor reviewed the info I provided online and asked me a few more questions for clarification. 4. the office is very nice, clean, professional and the doctor's office equally nice. 5. the doctor was attentive, thorough and personable. and gave me her card with her email to follow up with her (I needed to check if something was covered by my insurance). Definitely worth their annual fee. read more

One Medical do great work. I am very pleased with the visits I've had. They are professional, easy to work with, and friendly - such a difference from a typical doctor's office! Also, online scheduling is a great feature they offer - why can't everyone?! I moved here from San Francisco and was really happy to find out that One Medical were expanding to DC. I immediately signed up as a patient and have been by for two visits so far - one for an annual physical, the other for a consult on a chronic ankle injury. I see Dr William Kimbrough and have been really impressed with him. He takes his time, asks questions, and makes good recommendations. Two thumbs up for sure. read more

I'm beyond frustrated with this provider who claims to offer "concierge medicine". They don't know how to deal with insurance, took 2 months to get back to me, and they don't know that they have to send referrals to the provider. I recently received a referral for a mammogram at another provider and when I went there, I learned that OneMedical had not sent the paperwork. I was told i had to wait until i could produce the paperwork but I tried calling them and was left on hold for 2 hours and could not even reach a human. I was then sent home and when i contacted the office to complain I didn't receive a response for two months! This business has expanded so quickly that they can't even respond to basic requests. I will be discontinuing my membership! read more

This company is OWNED BY AMAZON - so if you want them to have even more access to your data, this is the place for you! They also follow the Amazon model - people are an ASSEMBLY LINE. And they charge several hundred dollars a year for all this. My doctor's office used to be great but since it joined One Medical, it has tanked. It took forever to get an appointment. Each location only has one MD and the rest are physician assistants. My husband and I went for our physicals, and they took 15 minutes. You have to try to discuss things you want to, and they will rush you through. Additionally, there are a whole bunch of things doctors are supposed to do in a physical (ask government mandated questions about things like whether you wear a seatbelt - annoying but legally required, checking your nose and ears, etc.) and not all of them were done. The SAME doctors from the previous company did not do the same things they used to do. They also only did two blood tests, not the full suite. Good luck asking for one, they will tell you they can't read the results and say they would refer you to a specialist. Seems like reading basic results should be an essential skill for an MD. While they are very good on tech and being on time, the actual medical skills provided are lacking. read more