The doctors here are fantastic. Smart, caring, and just love kids. Unfortunately Allegro systems and policies make this a difficult experience. Refilling a prescription is an unclear process. They warn you not to call back or make multiple requests. They system says it will call you back to validate the request. However, that never happened. Twice. In the end, on two different instances, we had to bypass the online/IVR and just go right to the office to get help. It shouldn't be this hard, especially when the doctors are that good. read more

We tried them thinking a bigger clinic, we could have more resources as fast appointments buy they are still crowded so it is the same. In fact. They attend us just yhe same as any other adult clinic fast, to the point. They won't ask for more info or family/mother relationship impacting little children development. I understand their way; I guess they want to see as many customers/patients as they can. I want some more patience and time. Particularly from a nurse that wasn't that patient with our baby. They get scared if you are blunt. I first she was on a hurry. I beleive we all should before empathetic with children who are scared or don't understand what is happening. More nowadays that we've been quarentining. Also because they are still developing these kind of emotions in their brain. Doctors are friendly but again. I guess they have tons of work and don't spend time calmly with kid. I loved they are good and knowledgeable. Super friendly. I just wish they could take slowly and not just fast, fast because we must leave soon. read more

I'm surprised Allegro has any patients at all, because it is a full time commitment to get an appointment scheduled. They have an online scheduler that has never worked (and even has a note a top saying "some people have trouble with this, so try multiple times then call us). And if you call for an appointment be prepared to stay on the line for a very long time, also with a disclaimer that they "are experiencing high call volume". This has been happening for years before the pandemic, so it's not just the shortage of staff that so many places are currently suffering from. It is a disregard for communication and patient ease of use. read more

The medical assistant could not read/pronounce the names of any of the medications my kid is on. She eventually had to spell out the names of each medication to confirm if we were still using them. This is not a good look for any medical office let alone a pediatric office. read more

Have been going here for 11 years with 3 kids. Doctors are great. Scheduling system is TERRIBLE - please fix this, I am about ready to move DRs. Online system - First appointment for our regular Dr was 5 weeks out - this doesn't work with sick kids. - tried the virtual visit option - first available, any office any Dr. Selected an appointment but got an error message saying it hadn't booked successfully and to try again. After 4 attempts getting the same message, and verification codes to my phone that didn't work, I gave up. Phone - decided to call to make an appointment. Have been on hold for 37 minutes. no answer yet. Used the time to write this review! Surely whatever cost savings you got with this new scheduling system isn't worth all the negative feedback. Please pay for phone receptionists so we can book appointments for our sick children in a timely manner. Update: phone was answered at 52 minutes. I enquired about the delay. I was told there were 8 receptionists and 150 calls currently waiting! No live Dr. available this week - had to go virtual. Sounds like they have taken on too many patients and not enough staff. read more

I don't understand why you can't just call the front desk at the clinic you choose and actually talk to someone there? There is always someone sitting at the desk. Why do the calls for the whole company have to go through one process? I just had a simple question about my appointment coming up and I've been on hold for 40 minutes. What if my daughter was sick and needing to be seen? The recording on the hold line literally says sorry we can't accommodate acute care visits, what's the point of a doctor! read more

Allegro Pediatrics are absolutely disgraceful, they do not take responsibility or the care of the patients extended needs and are fully protecting their license under which they operated. With extended family circumstances we have a highly at-risk family member visiting with CF and our child needed assessment for bacterial infection to ensure they would not contaminate or cross infect our CF visitor. Dr was complacent she sent a note home indicating our patient had "infection likely caused by a virus" and cannot be treated with anti biotics, she did not do order any lab tests to confirm and put our minds at ease that there was no trace of bacterial infection. Over the phone when I complained, Dr was relentless and would not take into account the human empathy needed to guarantee that there was no risk of bacterial infection stating that under her license she did not feel she could prescribe an antibiotic to ensure our patent would not cross infect her highly vulnerable cousin. She resorted to talking to the Practice Manager, and returned with the same rhetoric, despite me explaining further about the CF visitor critical need to not be infected. I asked her to guarantee my child did not have a bacterial infection, she said she could not. So I asked again to prescribe antibiotics to be safe which she would not. Then I was told to go and present at an ER or find another doctor who would prescribe. There was no empathy or consideration for our family situation and Dr just continued to say she was not comfortable prescribing under her license. There was no real sense of care, compassion or understanding. I would not recommend Allego Pediatrics they have lost many of their good doctors recently who really showed care and compassion. NO STARS would be my rating based on our experience and today we walk away with Allego Pedatrics leaving the vulnerable at risk over protecting their own licenses. read more

Today I had an experience that I never thought I would have. Stay away from Dr Han. Our family is experiencing a crisis I never thought we would be experiencing. We had a plan through Children's Hospital and a coordinator at Allegro. Dr Han refused to listen to the plan that had been agreed upon and refused to treat my child and instead told us to call the police. Oh and criticized us for not see our doctor who we normally see. (Who wasn't available ans we needed an emergency application) I am beyond shocked and livid that a doctor would not help a child in crisis and refuse care. It's awful to be in the position and terrifying to realize the people you think will help you won't. read more

5 stars isn't enough for Pediatric Associates! I absolutely love this office and Dr. Chattra!!! On our first visit with our 1 week old baby, he spent at least 40 minutes with us answering questions, talking about what to expect, what is normal and what we needed to know. He is always kind, friendly and professional. He is understanding, and really warm- when our son was sick, he totally knew how stressed out we were and helped comfort us. Whenever I have a concern or question, he talks as much as I need and never makes me feel rushed. He is truly one of the best doctors I have ever seen! Although, once when he was unavailable, we saw Dr. Wen and she was amazing as well! I really REALLY liked her. I felt like I was having a conversation with a friend while talking about my son! Also, whenever we have called after hours, we are greeted by friendly, knowledgeable staff members who give us advice and guidance. They are prompt and have always returned calls no matter what time or how trivial the issue may be... Go to the website and check out the credentials of these doctors! Look at where they did their residencies!!!!! Holy cow! These doctors are the best of the best- all of them went to Harvard, Princeton, Stanford, etc. You KNOW you are in good hands when you go to this office! read more

Great office! always friendly, hygienic place. Always had a good experience, but getting an appointment through phone is nightmare. They make you stay in call for hours and finally no call back or no proper response. I gave 4 stars for their appointment service. Best is to walk in and get an appointment scheduled. Both my kids see Dr Chattra, he is very friendly and knowledgeable. We are happy with services of Chattra. read more

Scheduling is terrible. You can never get through to anyone and it takes forever to get through or get a call back. Expect to be on hold 20 to 40+ minutes. This has happened to me on several occasions so its not a one time thing - and online scheduling is ok if your scheduling far out, but not if you've got a sick kiddo or something more urgent but not urgent enough for a hospital visit. read more

Scheduling with Allegro, heck even trying to get ANYONE on the phone to speak to is a nightmare - truly! Call back feature, never call back. Our son was diagnosed with Lyme Disease after a bulls eye rash appeared - I am grateful that they diagnosed it quickly and correctly. What I'm not pleased about is that their treatment proved to be unsuccessful. When we asked if they would test after his initial treatment to confirm it was "gone" they said "no!" After taking him to a Lyme literate doctor we learned that had they treated him appropriately (30 days of antibiotics) at the time the bulls eye rash showed up he would have been cured. Instead he's now on a treatment plan for a year +!!! Additionally, they are very pushy about immunizations. While we are by no means anti-vaccination, we do prefer an alternate schedule for vaccines based on need/risk of our children's environment. While our first doc at Allegro (Pediatric Associates at that time) was supportive, we only receive judgement and their canned response about vaccinations, how safe they are, how effective they are... blah blah blah! Our experience has been that the do not care to personalize medicine. LASTLY, they wanted us to sign a form that states that they can code an annual visit as a diagnostic visit (which is not covered 100% by our insurance). They refused to see our children until we signed that document. Upon further discussion, they won't tell you during the appointment at what point it becomes a diagnostic (or anything other than an annual visit), they just code it after the appointment and then you get stuck with the bill. My simple advise... look elsewhere, their business and medical practice needs improvement in my opinion! read more

Dr. Keeler is always friendly and professional. Very welcoming to answer our questions even though they may be for the smallest detail. He is very good and gentle with our son and gives full medical Information on what is going on. Will continue being our pediatrician. read more

I really love pediatric associates. Our pediatrician is Amy Carter. She is just very warm and friendly. I love how she talks to my children because they are the patient to make them comfortable. She listens to all my concerns and answers all my questions. You can't go wrong with any of the pediatrician that work here. We have seen many of them when we come in for same day appointments due to an illness or injury. They have all been wonderful. I have never had a problem getting a same day appointment. There is also a 24 hr nurses line which is a great resource to answer all questions and concerns. We always go to the Redmond ridge location but knock on wood if something ever happened on the weekend their bellevue location and pine lake location are open weekends. read more

Customer service is terrible. We have had so many issues with scheduling where they would call us on our way to the appointment and tell us they need to cancel for one reason or another. They have also been horrible with managing our insurance. We have had to jump through so many different hoops instead of them taking care of it like a normal office. We have a newborn and we have been taking our son to the office as parents for months and then today they refused to allow both of us in the the office. The lady in the office was very unreasonable and would not allow dad and mom to go in with our newborn. In fact, she said one of us would have to wait in the car. This office is never busy and plenty of room in the waiting room and was not a problem going into the exam room last month. I think they are going too far with their policies. The only nice thing is that we really like our pediatrician and is the only reason we are still patients there. read more

I have been going here for a couple years. I love the Doctors they are great. i just got off the phone with them...needed to change an appointment. It took me 25 minutes. Had to argue with staff. I hate to do that. I do not like their policies. They only let you make appointments to see a doctor or talk to the doctor through a nurse. Whenever I complain about this. They act like I am ungrateful...they are saints. I often left waiting for a long time to see the doctor, even though I have an anxious kid. Which they are aware of. I wish they would step into our modern area. I wish I could schedule appointments online and talk to my kids doctor through email. They are very strict about their policies and will never waiver from them. When asked to make an appointment in a couple weeks...often their are none or few. They always have to go to the doctor make sure it is OK. Lots of back and forth. When you are going through a medical crisis with your child. It should not be this hard. When you can call to make appointments you are calling a call center. They remind you often they are not in the office. Which is frustrating. Always long hold times to talk to a nurse. Their phone system has horrible hold music. They have button to hold your place in line and they will call you back. It does not work. Then you have to start all over. When I complain....they don't care. A couple days later. I have to call them for another sick child. Their phone system has an option to hold your place in line....they will call you back. Does not work. Lost my place in line...and had to start all over. read more

I really like the doctors, but trying to schedule an appointment is a nightmare. The wait time for the receptionists to be available are insanely long. If you think Comcast and AT&T wait times are bad, Allegro will set a new low bar for you. read more

Great office, always very friendly. Able to make same day appointments when baby is ill. Highly recommend. When I was pregnant and I first started interviewing pediatricians I met with one of Pediatric Associates doctors, Dr. Wen. To be honest, I did not like Dr. Wen when I first met her. I thought she came off as cold and uninterested in new clients. But then I thought, "hey... I'm a very hormonal pregnant woman. Perhaps right now I am not the best judge of character". Pediatric Associates is the closest doctor group to my house so I went with them. VERY happy I did! Dr. Wen may not have impressed me on my first impression of her, but all of our follow up appointments have been very good. My baby had jaundice when he was first born so we literally were in the office every other day getting his levels checked for the first 10 days or so of his life. The office was good about getting us appointments and getting us out of there in a timely manner. They usually see us within 15 minutes of the appointment time. I would recommend this office to other people. read more

We just moved here and a friend recommended Dr. Chattra for our four boys (ages 6-1). For the first appointment, I took my 1 year old in for a well visit. It was the best appointment at a pediatrics office that I've ever had. The appointment was easy to make, check-in was a breeze, the front desk staff was friendly, the doctor was on-time (!!!!) and the PA was friendly. The best part though was the doc. I've never had a pediatrician listen and take their time so much. He was so engaged and asked several times if I had any questions. He must have spent at least 15 minutes with me and my son. My son didn't cry one time because Dr. Chattra has such a calm, soothing way of going through all the steps-- he even checked his ears and caused no tears. We plan on living here for a while so I'm glad that I found a male doctor who our family can count on as our boys grow. read more

I have nothing but WONDERFUL things to say about the Allegro Redmond Ridge Pediatrics Team. Doctors, Reception, Nurses - all phenomenal to work with. I love that if we need an emergency appointment and our primary doctor isn't available, I know I'm still in good hands no matter what. Our primary is Keeler and he is great with my daughter. We've also been seen by Anderson, Chattra, Carter and Reed. All excellent care providers. They walk into the room knowing your kid's name and their entire background. They all take the time to listen to symptoms and walk you through their reasoning for eliminating and choosing every diagnosis. It's extremely impressive. Special shout out to Jason from the nurse team! He keeps calm and stays positive even in the most stressful of kiddo situations. You guys are FANTASTIC! Keep up the great work!! read more

We love Dr. Anderson! She never seems to in a rush and always spends plenty of time answering any questions we may have. We saw her starting when my daughter was 4 days old, and will continue seeing her. Her nurses are very kind as well. We love it there! read more

Dr Chattra is an excellent kind, compassionate physician. I would highly recommend him.

Terrible follow up, wait times. My daughter had are a reaction to vaccines we waited 3 hours when we had an appointment to be seen then they closed. She was never seen we walked out and paid to go to Childrens. They are severely understaffed! They didn't even call to make sure she was okay after we walked out. We were with pediatric associates for 10 years, this never happened. I wouldn't take my child back here ever. read more

They are costly since now most of us are on High deductible plan it is not easy. Their charges are outrages. The office staff is not very effective. 2 different occasions when I was recommended to specialist the medical record did not reach the other doctors office and we had to move our appointment. I have to find a better solution. read more

Fabulous practice. Only downfall is that it's too popular. But nonetheless, I still can usually get in the same day for emergencies. Doctors are very attentive and I never feel like they are rushing me out of the room. They take time to listen to my concerns and answer my questions. We've been going here since my children were born and will continue to go here until they're adults. read more

We used to go to the Redmond Office since 2002. The Pediatricians were great, took the time to really do check-ups and usual test to properly diagnose your child(ren). When the Redmond Ridge office opened, we started going there as it was more convenient, in fact some of the Drs who are based there we've seen before in the Redmond or Bellevue office. Unfortunately, this practice has gotten so big that it's become very immune to patients and if your child is "really" ill they fail to do the basics. They are quick to write a prescription without really doing the research/test of what your child may have. My son got sick a few years ago and I must say, they did the basics but no diagnosis. At least they made the effort back then to do the test such as blood test, swab, etc. Then recently in Feb. 2011, they absolutely failed my child. They misdiagnosed him, gave him the wrong medications which gave him severe complications, never did the basic test to find out what he had even when I strongly suggested that they do. They did nothing! Not to mention, when we returned to them the 3rd time in the last 2 weeks, the Pediatrician just sent us to the ER at Children's and never faxed the paperwork, like she said she would. I must say, that this practice completely failed us and we have no confidence in them anymore. We have switched Pediatricians! Too bad, it had to come to having my child almost die! Thank goodness for the new Swedish Urgent care in Union Hill, the Doctors there saved us. P.A. has become too big/commercialized and have forgotten what it takes to actually take care of patients and how to properly diagnose them or just do the basics! read more