1. Allen Edmonds

    1. Allen Edmonds

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    Los Angeles, CA

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    Allen Edmonds

    4.0 (41 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 3 months ago

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    Beautiful boot, but not what I had ordered.
    Edgar M.

    Hi Allen Edmonds, I have a big problem that I'm as saddened as upset I have to have to share. You see, I ordered a pair of Higgins mill, shell cordovan, dark welt on 12/23/19 and was told it would take 2 weeks, and that the dark welt might constitute a custom order, a $40 price that I would approve upon their call. Then, they would receive the boots, perform a quality check and ship them to me. A month passed and I didn't get either a call, email, voicemail, text, Nothing! I emailed the store and never got a reply, then, I called them and made them aware of my problem. Quickly, the store scattered and i got a box today. Directly from the factory. I was heartbroken when I saw the boots.It is not at all what I ordered and was told I would get. A $700+ pair of boots, a month long wait, knocking on different doors and channels to lose more time having now to return them and wait the 2 to 3 weeks for my refund? I'm deeply disappointed, tired, hurt and ultimately heartbroken that my time was so stupidly wasted by so many people who had the delivery of a product and customer service as their obligation and responsibility. Order# 7852283 Sales rep: Ryan Raven. I will be posting my frustration in all channels available to me, it is my right, and I it is unacceptable to play with someone's time and money at this priecepoint and clientele.

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    6 years ago

    Arming Alvarenga provides very friendly and professional service and is an asset to this company.

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    Page 1 of 2

    Ask the Community - Allen Edmonds

    Review Highlights - Allen Edmonds

    Metta helped me make a couple returns and place new orders for my proper shoe size.

    Mentioned in 3 reviews

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