This is the type of place that drives people online. I bought a weed wacker, attachment, and lawn mower from them. The weed wacker starter and lawn mower carb needed to be replaced well within the warranty period. They fixed the weed wacker and said it would be covered under warranty. When I showed up to pick it up they billed me $45 for some asinine reason saying that the warranty wouldn't cover the full repair. I went to pay with a Discover card and they wouldn't accept it saying the fees are too high, even though they had a Discover logo sticker. in the window. When it came time for the lawn mower they hmmed and hawed about the carb issues. I said screw it and fixed it myself with a $30 carb I found online. This was just a worthless dealer with unscrupulous tactics. I'm not impressed. I decided to leave this review after a friend was going to visit them this weekend to buy a new lawnmower. I'd rather buy it from a local shop, big box, or online before I'd consider Allen Lawnmower, then again I get a goat for lawn care instead of doing business again with them. read more

I ordered total Qty5 Husqvarna Chainsaws in Dec 2012 and January 2013 Received only Qty3 in February , and Qty2 were missing. I called the shop more than 10 times, but the problem hasn't been resolved yet. Whenever I called them, they said, "John will call you back". However, I never received any callback. I also emailed them, but I haven't received any response either. They charge FAST, but they don't fulfill. read more

I am currently in the market for a lawn mower and decided, being a new resident in town, that I'd like to give my business to a local shop. That won't be happening. At least not here. My experience was brief, yet it spoke words about at least one of the representatives at Allen's. I was on my way to the Big E and decided to stop in Allen's to see if they'd had a mower I was researching online. Upon stepping in to their sales room, I was met with contemptuous glares from two gentlemen. After engaging in a stare down contest that lasted several seconds with the gentleman closest to me, I decided to use skills I've gained in retail to extend a friendly greeting to HIM. After another pause, I was finally asked if I needed something. I genuinely felt like I was bothering this gentleman, which is strange considering there were absolutely no other customers in the building at the time. My interaction only lasted a few moments more, but needless to say even if they had the model I was looking I wouldn't have gotten it there. In fact I wouldn't get it there if it was half off with free same day delivery and complimentary lawn mowing. I was in such disbelief at the complete disinterest in offering me help that I was inspired to write my first yelp review. Most local businesses get things right, but that wasn't the case here. I hope someone from Allen's sees this and realizes how easy it is to turn off customers who can very easily go to a variety of chains or online for the products they offer, as I'd much rather support someone's family than some chain where the profits from my sale trickle down to the pockets of a few investors and a CEO. read more

I had the worst customer service experience of my entire life there today. I walked into the service department and there was no one at the counter. I walked around to the front of the store calling "Hello" several times. When I returned to the service counter, a man was there muttering "Ass***e" so that I could hear him. I asked if he was ok and his response was that I could have waited and been more patient. I explained that I was only looking for assistance and called out hello. I asked if he thought that it was appropriate to call a customer an ass***e when running a business and why he would not have a sign asking people to wait if no one was at the counter. He pointed to the door indicating that I should leave and turned and made a motion indicating a punch to my chin. He also made a very inappropriate motion as if he was pleasuring himself. As I was leaving, I asked if he is a second generation owner and he replied, "Yes" and then said "Since I was this high" ,indicating since he was a small child. I congratulated him on him running the family business into the ground. He replied that it is a 10 million dollar business. Don't waste your time with a business owner that feels entitled and treats customers so rudely! read more

Borrowed a chain saw and the chain fell off. Could not get the correct manual online and did not have the "accompanied" tool to get the bolts off the blade/bar. Called Allen Lawnmower and was told to come in anytime. Sat at the counter and talked and BS'ed with a few of the workers while 2 guys ( all as friendly as can be) spent over 20 minutes TRYING and eventually getting the chainsaw back together. Blew out all the debris, wiped it up and handed it back to me as good as new...under $10. Will go again. read more

I purchased a riding mower and a snowblower from Allen, and have used them for service for years. However, in the past year (or so) it has been increasingly difficult to get through to them to request service. This spring, I needed to have them work on my mower. I have tried calling them for the last three weeks, and have phoned dozens of times. Every time, the phone is busy. If they are truly that busy on the phone, they need to purchase another phone line, or two. If they are not that busy, and are simply leaving the phone off the hook, then the message is clear. Either way, I am bringing my mower elsewhere for service from now on. read more

I brought my $150 lawnmower to them for a tuneup. When I arrived to pick it up they presented me with a bill for almost $180. I asked how do you justify that kind of cost? I got no answer. You can tune up a four cylinder car for $180. I spoke to the manager and got no satisfaction. In my opinion they are crooks read more

Ordered a mower from these guy guys...they took my card over the phone and amount was charged right away was told Id receive it in 1 week - SEVERAL weeks later - NOTHING - I called 6 times - left messages - emailed NUMEROUS time - never got a call back as to where my mower was... FINALLY I had no choice but to call my credit card company and dispute the charge - ONLY WHEN I DID THAT - did they call me back with tons of excuses - the guy that ran my order has health issues - then they said that the mower fell off the truck or some other BOGUS excuse ... Bottom line is DO NOT BUY FROM THIS COMPANY their customer service is AWFUL! read more

Went to buy a mower, first visit was ok got some pricing but no mowers in showroom to see. Next 2 visits no one even came out to see us in the showroom, parts guy finally asked if he could help but wasn't helpful at all. We had found the mower we wanted to buy and Allen sells them and we did want to buy locally since they are the same price no matter who sells them but no saleman no sale! Went to Lomac in East Windsor ,CT had it in stock and was on my way in 15 minutes. read more

I have been trying to get a replacement snowblower drive belt for my snowblower that I purchased from this company. It's been a few weeks and I still do not have the belt, this was after I gave the model number, serial number, brought in the owners manual AND brought in the old belt that has the part # listed on it to the parts department. I've been given the incorrect belt twice, and supposedly the new belt is STILL on order, I've called to follow up and was told they would look into the order and I have not received a call back so I ordered it on line. I try to support local businesses when I can but this company is horrible. They have nothing on the showroom floor and very limited stock in the parts department. The four times that I was at their counter trying to get my belt, the parts guy told other customers they didn't have what they wanted and would have to order it. Buy your product elsewhere because this is a very unprofessional company that could care less about the customer. read more

Go to the Better Business and check them out. They do not even respond to complaints and BBB scores them an F. They are overpriced and won't resolve problems - even when they promised they'd take care of it. read more

Do not buy or have anything serviced here or you will be sorry. I don't usually write reviews good or bad but in this case I feel compelled to do so. I needed repairs under warranty for a lawn mower purchased elsewhere. I called the warranty company and they were very helpful until they told me that Allen Lawn Mower was the closest warranty repair shop. I said oh no because of previous bad experiences getting our equipment serviced there for our church several years ago. I thought oh well maybe they changed. The girl from the warranty company advised me that she will notify Allen regarding the repair and gave me a repair reference number and told me I was all set for the following day to call them to make arrangements for pick up (My warranty includes pickup and delivery). I called them several times the same day and at least several more times the following day and only got a busy signal. I checked the number several times to make sure it was correct. Finally I transported it to their shop myself. I asked the person that took it in how long will it take and he said it will be done by Friday (this was on Tuesday). We also picked up a business card to verify that we had the correct phone number. Today Friday, I called numerous times and the phone rang busy so I decided to go to the shop and to my amazement it sat in the exact same spot where I had left it so I walked over to it and noticed it was not repaired. I was upset and asked the person that took it in why it was not fixed (I used a few choice words as well which I am sorry for) and he said to me I told you we are two weeks behind####!!! I said then why did you tell me it would be done by Friday and he replied look at your service order and it did have a date of estimated completion of two weeks later in fine print. If I had known that I would have called the warranty company to see what they could do for me. The person also said we don't want to repair it any way get it out of here and take it back where you bought it. The warranty company advised me to take it to any authorized dealer for repairs and they will pay the claim. So if you did not buy it there don't go there for service. read more

Avoid this place! The phone is always busy. Customer service is non-existent. This business used to have a stellar reputation for customer service. We bought our lawnmower here years ago. Now, it's an effort for the management to deal with customers. Rude, tactless, arrogant----just keep going and you'll get the picture. Save yourself a lot of aggravation and shop somewhere else. This business is a prime example of an establishment that was built up over the years with excellent customer service, fine repair service and more----now, all that has been flushed down the toilet. read more

Terrible Customer Service. Purchased a snow blower in 08/2011 paid in full Over $2k and by 12/2011 still did not deliver it. They told me they could not give a delivery date.Manufacturer's factory was destroyed by floods in Thailand, however manufacturer told me if it was ordered back in August it would already be in transit to them. Two competitors in the area had the same model I ordered available. They either got it in and sold it to someone else or didn't order it at all. After a few weeks of phone calls to them, I finally when in to talk with them about it they got defensive and just refunded my money to get rid of me. Stay away!! read more

They have had my equipment to be fixed there for over a week...they said it would only take a couple days...Now there telling me that they hope everything has come in (parts) and they will get to it some time next week...I should have looked before I purchased there service. Buyer beware. Now I will have to rent equipment ...for a belt change.... read more

Dropped my tractor and snowblower of for service tractor was not running wright . Service called me a few days later to tell me I needed a new carburetor , my cost 450.00$ .I thought that was very high ,so I chose to bring it to a small engine repair shop to get a second a opinion .Final cost was 120.00 ,no new parts needed. Worst Costumer service experience ever it cost me 75.00 dollars just to get it out ,needless to say I picked my snowblower up that same day .Service manager was cursing at me and going off when I chose to pick up my machines read more

the mower they did not fix right in the first place 6 months ago the dam start button keeps stopping i had to re start the mower over and over again, like i said in the other e mail he called me dum person on the phone and stupid and i am very mad at them and upset with them john is the owener of that place he was very nasty to me on the phone now i have to go in person to pick up the mower hope i dont have a run in with him in person, this is not the first time they pull something bad on me last year they lie to me told me they change my oil and never did had to pay for something they never did the work on my mower and as you can see tons of others are upset with them thats why i am making a big deal about this i will never go back there again after i gert my mower back they liers read more

brought a warranted chain saw for repair to john ?j who claimed to have over 50 years experience.the manufacture had recommended allen as a authorized repair center. john would not repair /replace the chain saw unless i paid the cost up front despite the fact the chainsaw repair was fully covered pursuant to the warranty.i wanted him to contact the customer rep that determined the repairs would be covered by the warranty.he refused to do so. he was rude, confrontational,despite the fact i discussed the warranty and situation in a calm manner.the calmer i was the angrier he became. when i said i was disappointed with his service and the problems with the saw he stated and i quote " that is what you get for buying the piece of crap from a big box store". the experience was the worst i ever had.i would never ever again deal with allen lawnmower nor poulan chainsaw company. read more

Bought a very expensive commercial mower and a bagger. Was great service leading up to the decision to buy the machine, coming out to the house to try different machines. Unfortunately that is where the service ended. They delivered the mower without the bagger that I did pay for. When I contacted them, they said the bagger they had was missing parts and would order new ones. After that, it was a series of unreturned phone calls , always stating that "John will call you back" which of course never happened, or other workers would give me various excuses... backordered, wrong one shipped, etc.. A few trips out of my way to the shop, same response,but John was at lunch, regardless of the time of the day. Finally was able to get in touch with them, but not John, and told them I wanted a check back for the finance money I spent. They told me they would call me, told them that wasn't necessary and I would be there at "x" time to be there to pick up the check. I was told to wait, a voice came from the back room office, the gentleman at the counter left to the office and got the check signed by John. John didn't even have the decency or professionalism to hand me the check himself or say sorry for the runaround. Lost customer. read more

I will never advise anyone to visit this place. The customer service is insulting. I had dropped off my lawnmower for service and they told me they would call within a week. A week an a half later nobody calls so I called back twice but nobody answered the phone. Thus I decide to go to the store to check on the status. I go in the store a there is an employee in the showroom with a customer who was deciding to buy a lawnmower. I go in the service area but nobody was at the counter. I waited 5 to 7 minutes and nobody came to assist me. Then I go back to the showroom and stand where I can be seen by the other employee. The employee sees that I'm there waiting but doesn't acknowledge me nor say anything like I'll be right with you. Finally the customer tells him to wait on me while she makes a decision. Then the employee comes up to me and said very rudely "what do you need?" I said I wanted to check on the status of my lawnmower. He checks my paper work and tells me they haven't had a chance to look at my mower. I asked him when the mower was going to be ready. He tells me probably by the end of the week. I start debating whether to take the mower or leave it. Meanwhile he said very nastily "what do you want me to do?" At that moment I've had it with his rudeness so I said I want my lawnmower back. Then I said to him that he needed a class on how to treat customers. Then he said to me to shut the f**k up. I couldn't believe he said that to me so I cursed him back. He follows up by calling me names and provoking me to hit him so he could beat me up (according to him). I am glad I kept my cool and didn't fall into his trap. This employee needs to get fired. He was acting like a thug. I will never in my life drop a dime into that business and I hope nobody else does again. read more