I called to see if they could fit me in. Jeff stayed late to fix my tire for a reasonable fee,…read morethank you Jeff.

I purchased four, new tires from this shop at what I thought was a competitive price. That is where…read morethe good part stops and "competitive" goes out the window. I was notified of a caliper leak by the shop and told it was "unsafe to drive", due to low brake pads. Upon completion of the tire installation, I was told there was a Michigan law that prevented them from letting me drive my car off their lot, unless I had them repair it or had a tow truck take my car away, to drive it off another piece of property. Upon further research, there is no Michigan law that allows auto repair shops to hold a customer's vehicle for "unsafe to drive" condition, if the customer is informed and signs a waiver. Upon push-back, they released my vehicle to me, stating they would put the key in the car and if it happened to disappear and not be there in the morning, they "wouldn't know" what happened to it. That was their solution to their non-existent Michigan law. I subsequently drove the vehicle home without a problem and attempted to inspect the leaking caliper problem myself -- but was unable to do so, because the shop had used an impact wrench to tighten the lug nuts, and not a torque wrench, so I couldn't get the lug nuts off, even when bodily jumping on my wrench. I returned to the shop the next day and politely asked them to remove the lug nuts and retighten them with a torque wrench. The owner was disturbed by this ask, stating he didn't appreciate me coming to his shop with an "attitude", asking him to correct his mistake. He also asked that I not return for any additional work on the tires. Way to stand by your work, folks -- not! Additionally, I had to specifically request the warranty and maintenance information on the tires, so I knew what my responsibility was, as far as maintenance and tire manufacturer requirements, to not void the 50,000 life of the tires. This information was not provided to me, up front, on a NEW product. Upon registration of my tires, on the manufacturer website, I still do not have the maintenance requirements, from either 5 Star or the tire manufacturer, so I'm still not sure of the exact requirements, just going on what I know to be good maintenance of both vehicle and tires. It was at this point, I decided to not return to their shop, on my own, as I refuse to allow them to touch my vehicle again, no matter what. A few days later, I had an oil change at a different mechanic shop, who informed me that all four tires were over-inflated. Additionally, as I had been driving the vehicle 7-14 days after the new tire installation, I developed an imbalance in the tires, as evidence by a vibration in my car, as some of the weights on the tires had fallen off, due to improper/poor installation of the weights, costing me additional money to correct at another shop, in the form of rebalancing the tires. At this point, I truly wonder what else I will be unpacking as I progress further into the life of the tires I have purchased from 5 Star. I wonder what the tire manufacturer would think if they knew this shop was selling their product and not installing it properly and not servicing it, when asked. Do not have any service whatsoever done at 5 Star Tire & Auto. They do not know what they are doing and do not stand by their work. When politely asked to correct an error, they become extremely offended and don't want to be called out on it, asking me to not return.

Had a wheel over heating while up camping. They got me in…read moreright away and fixed problem. Caliber hanging Replaced both front calibers for a fair price.

I just finished a hunting trip in the Up, I was planning on visiting my dad's place in Traverse. I…read morenoticed my trucks steering was acting erratically. I stoped in Kingsley and was directed to Buckley auto tech. Jim was great fixed my truck and got me back on road.All too often you hear of non locals being preyed upon with out of town repairs. I can't say enough about Jim and his office staff.If I have to have truck trouble I hope it is up here.Thanks again Mark Mueller.5

I have a 14 year old vehicle that is in exceptional shape that I bought in my former state. With…read moreMichigan's salty roads and my desire to keep this vehicle as long as possible I invested in an undercoat. GTU reassured me that the underside was still great and worth getting undercoated. I'm an inquisitive person and had a few questions about the process and the after appearance. They were so gracious and polite answering them. They never made me feel like an annoying human. Plus, free touchups in 2 and 4 years. They have been open for 10 years, I believe they will be around that many more...I hope to still have my car as long too!

The level of customer service and attention to detail that Chris provides is second to none. I…read morewould highly recommend the service he offers to anyone who needs their vehicles undercoated.

This was easily the fastest, friendliest, and least hassle car purchasing experience we have ever…read morehad. I love my Jeep!

We were in Kalkaska for the weekend and our car started acting up at 4:00 on Friday on our way into…read moretown. We limped it into Bill Marsh in Kalkaska and they started do everything possible to help us. As somebody took it into the service bay somebody else was trying to come up with backup options in case it wasn't fixable at that time since we were away from home. They diagnosed it, determined they had the part needed, repaired it and took it for a test drive and we were out of there in an hour. Everyone was so nice and tackled our issue from all angles. I cannot say enough good things about this place and our experience. Thank you Dennis, Sarah and Josh...you all rock!!!

Fuel filter cracked on our diesel motor home and was leaking fuel. We were mid trip and needed…read morehelp asap. Although the shop was very busy These folks had us back on the road in no time. They were kind, helpful, and completely competent. Thanks so much Grand Traverse !

I brought my Freightliner chassis RV in for a 100k service. I gave them a service schedule, and my…read morevin number. They did two things wrong, one of which was near catastrophic, the other of which may have damaged my injectors on my Caterpillar 3126B. First, they didn't latch the lock onto the end of my tow bar pin. As a result, the tow bar came out on the freeway at 65 MPH, and my tow vehicle was flopping around behind my RV like a fish on a line. Luckily, my Jeep suffered no damage, The towbar was severely damaged, and my road debris screen destroyed. I had to spend $1200 to buy a new towbar. Secondly, my CAT has a single remote filter, which is listed under my VIN information. It's a 2 micron filter. These guys put on a 10 micron filter. This is unacceptable, and there is no excuse for this error. A 10 micron filter is a pre-filter. They know that there was no other filter on the engine, because they didn't replace one. Additionally, part of the 100k service is a thorough inspection of the exhaust system. Shortly after returning to my home state on the west coast, my exhaust sheared of at the muffler. Upon checking for the cause, I found that there is corrosion throughout the system at every junction, especially the clamps and hangers. One soft mount was completely separated, which probably allowed for movement of the muffler and pipe which caused the exhaust to sheer where it was already weakened. I now feel compelled to go through the entire inspection list for myself. With the cost of replacing my injectors, I'm looking at a total cost of over $5,000 to repair the results of their shoddy work. I wish I could say this is an isolated incident for a Freightliner service center. Unfortunately, it's what I've come to expect. My next RV will have a Spartan chassis, and I will do every scheduled maintenance item myself.

We always feel well taken care of regardless of which vehicle we bring here. Fast service for a…read morereasonable cost. Very reliable.

Came in for a tire repair on the holiday weekend. We thought we would have to come back because…read morethey were busy. We received immediate attention. Turned out it was just a tack with no repair needed.

My car overheated and JPM was able to take it in right away. John thought my radiator might need…read morereplacing and let me know it would be a few days. I dropped it off on Friday and got it back Wednesday, and as it turned out, one of the fasteners had rusted through so it only cost me $100 instead of the $500+ he had first quoted. So that was a relief, though I'm not sure why it took four days (not counting the weekend) to fix it. Still, I'm very happy with the quality of the work and information regarding what to do if my car overheats again.

While traveling to our RV vacation at Interlochen State Park, the front brakes on our Ford F-150…read morewore out to the point that the pads and rotors required replacing. The State Park Ranger recommended John at JPM Auto. I called John, described what I needed, he called his parts supplier and ordered the parts. I dropped the truck off the next day expecting to be without my vehicle for a few days. About two hours later, John called to say the job was done and I could pick it up! I went in the following day to pick up my truck and pay the bill. The price was very fair. Actually so fair I'd have all my vehicles serviced there if JPM Auto wasn't 6 hours from my home. Great people, honest pricing and quick service. Don't hesitate to visit JPM Auto if you need your vehicle serviced, they are spectacular!

I was traveling through travers city, Michigan and had a serious issue with my RV. I called over 10…read moreRV and truck service companies. I explained my situation to them. none of them were helpful or considerate of situations and time frame. I spoke to a friend of mine who suggested calling valley truck parts. I spoke to Adam. He was amazing . He said he could fix my problem and he would make sure they got me in and had the parts I needed in just a couple of days. I took my coach in today. Everyone was so helpful and nice. They fixed my coach and charged me about half what I thought it would be. I would recommend them to anyone. it's hard to find people like this anymore. Keith