The biggest problem I have is that they don't answer phone calls, don't return messages and don't…read morerespond to anything in the patient portal. Good luck with that kind of service! Terrible! Update--- social media made the office finally call and all they said was "we are sorry". This doesn't fix the issue and no explanation as to the gap in their process where they don't even respond to patient portal messages or office messages and why it took going to social media to get them to call. I would not recommend this practice for this issue.

Made an appt for allergy testing on Monday. Completed the information patient info on their portal…read moresame day and and provided insurance info, I did hace further questions regarding co- pays and asked for a return call which I was told I would get. After making appt I an alarming amount of text messages asking me to confirm and replied with yes. Day 2-called office again regarding my insurance and was told I would get a call back. In the interim 4 more text messages popped through asking to confirming appt but zero call back. Went on for days including my urgent call yesterday to please confirm my insurance is valid for allergy testing. Was told I would get a call back yesterday by 5pm. Nope. Had to stop allergy meds 3 days ago and changed travel plans to go to said apt but no call backs. Started the inquiries again this morning and again was told someone would call back. Shocking, no call back. Finally cancelled 1 hour before appt then the mgr finally called me. I understand until doc does the tests would I know what said bills were going to be, codes and what not, but I just simply asking to confirm my insurance covers basic blood/skin screening which is what front desk said the doc would do today. Office is poorly run not to mention mgr said appts are scheduled remotely. Is some dude playing video games in his den scheduling confidential medical appts? Going to report to the AMA and Fulton County Medical Association. What a waste of time. My time not to mention violation of HIPPA.

We love Dr Van Deusen. He's so knowledgeable, patient, and really listens to us. We have now…read morebrought both kids to see him and my husband has an appointment to see him too. Highly recommend.

I first came to NAENT in 2018 to see Dr. Athavale who is no longer with the practice. He was able…read moreto excise a cyst from my cheek successfully without any nerve damage. I ended up with an infection and he worked with me through it and when he realized I needed more drastic intervention, he sent me to an Infectious Disease doctor and continued to work with him and get updates on my condition. I now see Dr. Preston Imhof for a vertigo/motion sickness condition and he's been great to help me out with ADA forms for work. Tip: Fill the forms out for your doctor and then have him review them. Not only does this save on time, but he doesn't know what your job is, so this helps tremendously. On my last visit he thanked me for having the forms prefilled out and all he had to do was review and sign. He said it's a huge time saver for them. It also saved me the fee for him having to fill out the form! :-)

This place is horrible. Doctor doesn't spend any time with you, just in and out. I was billed for…read morebeing scoped but he literally stuck something up my nose for 5 seconds and billed me over $300 for it. I was there for my throat and he never even looked at that. Total bill, over $700! Dont waste your time and money with this quack!

I left a voicemail for Laura R over a month before the procedure that the date did not work. And…read morethat was AFTER my in-person appointment stating "i did not want to miss this appointment, but the surgery date is not going to work". Now getting billed $700 for a no-cancel, and just given the runaround . Shame on them - fully planned to have the procedure at a later date, which is why I didn't want to blow off the appointment - but now we will go elsewhere. Obviously have some front office problems- which makes me wonder what other issues their office is having. I figure i dodged a bullet.

Dr. Ronald Alverez seems to be running a SCAM operation! Had sinus nerve nest ablated with heart…read morewave treatment. Came back 4 weeks later for a follow up and I stated improvement was about 20% better. Dr. Alverez set an appointment for 8 weeks later, in which a Cryo (cold) therapy would be applied. 45 seconds into my appointment meeting with Dr. Alverez - He stated He would have to get Insurance approval. Why travel 40 minutes to hear this, when this visit would be for the cold therapy treatment? He is running an Insurance scam, and I don't find Him that skilled. Find a more suitable & professional office.

i would never recommend anyone to see Dr. Alvarez. He practilly dismissed my complaints before even…read morelistening to me explain what I was experiencing. I had a surgery by another doctor for my acid reflux. I went back to Dr. Alvarez because I was having similar problems but not exactly the same. I thought it might be something else. he didn't even want to hear my complaints and told me to give it time. Well, it's been almost 2 years and having the same problems. I will never go back to him. He was rude and condescending.

Regina Brown- Dr Chacko office visit was an "on time God experience"! Dr Kasey Lanier did an…read moreexcellent job and was very professional. My organs were failing and these people bought me back alive! Five stars just isn't enough and the God that sent me will give "infinite" stars for saving my life. Overall the office visit was Superb!

Ive been there for several years following their advice with no relief or real answers. The NP…read moregives out recommendations on medications without doing any research on potential side effects and glosses over questions without care or consideration. Please think twice before seeing this office. You might think you have an appt with Dr Chacko but you are lucky if you see him in the building, you will most certainly only talk to a NP who are not helpful and extremely rude.

Awful doctor. No help at all. Might as well talk to myself. I would have gotten more relief from it.read more

Beware staff is terrible. We moved from Dallas and my son's…read moreallergist was an award winning Physician that gave us extremely great personal care. My son had severe allergies that made daily functions difficult. Under the Dallas clinics care for over a year, he had become so much better and we wanted to make sure he gets the same care and chose Chacko after reading the reviews. We made the initial visit to established care and arranged to get his serums transferred over from the Dallas Clinic and agreed to continue his shot regimen based on what he was receiving in Dallas cause it's been working and we've been on it for over a year. He had made significant progress and wanted to continue. After ranging shipment and paying $190 to get it shipped, we were notified that one of the vials was broken. Which is ok. In the whole process the Dallas Clinic was always in contact and keeping us updated. Chacko clinic asked if we wanted to pay for a new serum or have them resend the broken vial. I chose to have them resent since i already spent 190 for shipment. This was over 3 weeks ago and they have not contacted us since. The Dallas Office was in contact telling us that the Vial arrived at Chacko on the first week of April. No one from Chacko ever called us. I called their number and was told by the agent to email them and that he would make sure it goes to the right people. I was given their generic inbox email address. Sure enough a week passes and still no response. I sent them a follow up email, concerned with the health of my child cause they are not following up and sure enough they call back right away with excuses. Pretty much blaming the Dallas office saying they sent it to the wrong office location. But fail to realize that Dallas office has been in contact every week through the progress while Chacko has been ignoring us for a month and a half. I don't understand how I am suppose to believe them. After 5mins of them giving me excuses, I patiently listened and gave them my concerns again in which the 2 people that had called constantly cut me off every 5 seconds and when I called them out on it, they said :"Oh now you wanna talk" sarcastically when in actually they've been the ones talking and not letting me talk. They said how can you prove that the dallas office sent the replacement vial. I said track it. They said: then tell me which office it went too. I asked why does that matter I am not responsible for your intake mail. They said: you can't expect to be responsive for lost mail. I told them, it shows confirmed on the first week of April and you said that first vials were delivered to the Alpharetta office when this office is in Buford so clearly you guys get mail forwarded internally. They proceeded to cut me off and at which i lost it and told them to remove my child from their care. They are really taking lightly that they are playing with my child's livelihood. We spent almost 2 years of effort to get him to his point where he can function semi normally and now they are ruining all that progress. I have no idea how they are even rated this high, being an outside person having had access to top notch care, they don't even compare. I mean ignoring us for a month a half with 1 call to let us know that a vial broke after the first week and nothing after is plain negligent and dangerous. Even my prior clinic stated that they are concerned cause they just seem too big to care and are unable to provide personalized care. Just seems like an Allergy farm to farm shots and not provide any individual care. Beware, if your case is complex, your better off going to a more private clinic.

Susan Oliver was beyond excellent! She took the time, invested so much of her energies on this 65…read moreyear old! She honestly cared! She made changes to my meds, did all the necessary tests, and made me feel comfortable and trusting of her. I even recommended her to the nurse at my GP's office.

Now part of the northeast Georgia health system physical practice group…read more This location is easy easy to get to, as it is located at the top of the hill on limestone parkway (next to j&j foods and advanced auto parts store ) When got arrive, the lobby is quite quaint, plenty of seating (couches and single seats), a small television, and a separate play area. The check in desk is filled with some great staff, who are perky, friendly and filled with great knowledge and information. The rooms are clean, and well laid out . The supervisor was always around, making sure the patients were going in on time and doing well. Overall, a very smooth operation.

Very personable and knowledgeable about allergies. Our pediatrician recommended him for our 5 month…read moreold and Dr. Zuo and his staff have been wonderful.

Dr Zuo is awesome. Accepted my insurance -- a real struggle to find. Perfect fit for millennials…read more Uses a lot of technology -- no paper wasted, but most importantly, FAST. In and out, with allergy testing in under a hour. Clean and modern office.