I'm really happy to be writing this. It's been 11 years since I left my first review of AirWorks,…read moreand I still stand by what I said back then. I don't think you can measure a business when everything is going perfectly. You measure a business by how they handle things when it doesn't go as planned. Everything has been going great, but we recently had a little hiccup when I added a whole home water filtration system. I was a little frustrated and it took a little bit to get the right person on the phone, but I'm really happy to know that they are the same company from 11 years ago. They went above and beyond to take care of the problem. I've heard nightmare stories about other companies in the area that will install something and if there is a problem, you are on your own. I see a 1-star review from someone who was frustrated with lack of customer service. I was frustrated with this too. The AI phone interface can be frustrating, but there are good people working there who are trying to do the right thing. It just might take a little bit of patience to get the right person on the other end of the phone. I do know that they are addressing this problem. Julian is my plumber and Sam is my HVAC guy and when they come to the house it's like having old friends visit. At the end of the day, that's what keeps me coming back to them. The work is solid, the technicians are knowledgeable, and when something does come up they stand behind what they do. Eleven years later, that still says a lot about the kind of company they are. I have no hesitation to call them for some of the bigger upcoming purchases that our household needs, like a new AC unit and a tankless water heater. I am very happy with how they addressed this past issue and will be calling them in the future.

Lack of transparency in estimates. They just give you a lump sum. No breakdown of costs provided…read more Extremely high cost for service. Higher than most hvac repair in the area. Great sales tactics on their end if you are evaluating them from a business standpoint. Lots of AI interface and lack of personal human approach to business. I had an issue with my furnace. They came out and diagnosed it, and did the repair that day. Days later when I went to use it, same issue. They came back out and diagnosed two other issues, no mention of why we don't think that those things weren't present the first visit. So I paid for first and second visit. I think I should have been refunded the first visit since clearly that service didn't fix the job. Oh and the best is they already started trying to up sell me a whole new system...they installed mine 10 years ago. They were better 10 years ago.

Excellent service and quick response! My 20-year-old garage door opener finally gave out this…read moreweekend, and I knew it was time for a replacement. I called and was able to get an appointment right away. Tony was fantastic, friendly, professional, and efficient. He installed the new opener and took the time to make sure I understood how everything worked before he left. I truly appreciate the outstanding customer service and smooth experience. I highly recommend this company to anyone needing garage door repairs or installation! Thank you!

Cannot recommend this company enough. It feels so good supporting a local owned business. I went…read morewith my hunch and chose this company for a variety of reasons but their CUSTOMER SERVICE IS TOP NOTCH! If you would like to support a good company that has amazing follow-through, this is it. I had a problem on July 3 and Tony (??) came out and helped me with setting a few things out and fixing the sensors. Bottom line, if a company advertises themselves with an 805 number, don't always believe that. Garage Door Doc has an 805 number and is in our area.

So grateful that we've had Jerry's help and used Pro Solutions twice now for our plumbing needs…read more Both times were A+ experiences and I'll be continuing to use them for all of my plumbing tasks as they come up. A few years ago I used Pro Solutions and Jerry came out for a water pressure issue that impacted our sinks and shower. Jerry was thoughtful and a good communicator on the issue. He fixed the issue immediately and that experience stuck with us. Fast forward to this week, we used them again. Thankfully, no emergencies but I had one toilet needing a tweak and needed hardware changed in one of my bathrooms for the shower and sink that was long overdue. Even though my request wasn't an emergency, Jerry offered to come out within hours of my request to fix everything and was communicative even late into the night (when my toilet started acting up so I frantically messaged them) talk about stellar availability and service. Next day I had Jerry at my door, he was punctual, professional and did a great job of explaining everything so that I could understand what needed to be done, the pricing, and options for the replacement pieces. It was all a seamless and easy process. Jerry was also quick and efficient which was another bonus. What gives this company extra brownie points in my books though is their honesty...To elaborate, I had partially fixed the issue with my toilet before Jerry came but there was still something slightly off about the water levels... after telling Jerry he was able to tweak the part that I didn't know how to fix and literally in seconds, he had the issue resolved. Given what a quick fix it was and that he was already out to help with other plumbing issues, he didn't charge me for the toilet fix. Little things like that go a long way because any other plumber would've likely charged me just for even touching it/assessing it. That shows me that they care about their long-term business and customers, so they aren't out to make a quick buck. Honest, hardworking people are the kind of businesses I'll always go back to for repairs and projects. Two separate experiences and I was a happy customer both times. I'd highly recommend using pro solutions, plumbing and rooter for your house repair needs. Thanks Jerry and Team!

Speedy, affordable, and efficient service to replace the water heater and three valves under the…read morekitchen sink. Everything was communicated and all areas were cleaned once work had been completed. Would recommend.

We are happy repeat customers, based on experience and price…read more In our most recent work, we had a dining room window that would leak whenever rain came from the southeast (not a frequent occurrence). We asked for a quote from My WIndow Solutions, got one that was quite good. We had explained the rationale for getting a replacement window (the leak). Parry sent over his crew right away to caulk around the existing one so we wouldn't get any incursion while waiting for the new one to arrive and get installed. Nice! For this job, I had also asked to have a custom window casing and deep windowsill built. We agreed that I'd buy the materials (a particular trim profile and hardwood species), prime them, and they'd do the cutting and installation. This collaboration worked perfectly.

Never use this company !!! I spent $5800 for a double wood front door 3 years ago. First off, it…read morewas supposed to be primed before installation. It was not. Second, it was a green door, meaning, it was not totally cured and oozed out sap for 4 months. 6 months later, the door cracked. After several months, they agreed to a new door. When it came, it was not measured correctly so I had to wait another 6 months for the next door. so now the door is installed, I had to pay again to get it repainted. Guess what, 6 months later, that new door cracked. They will not replace the door so I have to live with a cracked door since they told me it is past warranty. their solution...pay another $1500 to install a fiberglass door as a replacement. I would not even give this company 1 star if I could.