We are new to the area, my child went for a well check up. The office staff was OK, there was one woman that was very helpful and a gentleman who was not. Dr. Robertson, felt like an interrogation-- never had that kind of experience. She almost talked down to you. My child has always had a sensitivity to cows milk (makes her constipated and bloated ) she was adamant about getting her back on cows milk and even suggested soy milk ( my daughter is normal on all the growth charts comes in around 50-60 % on all growth charts) as her other pediatricians have said they could not recommend soy milk as a healthy alternative for my child. This was just not the place for us. Will be going to another pediatrician office for my other kids. read more

We love Dr. Gronberg. We love the office staff-they never mess up billing, they are kind to my daughter and myself, they allow slots for "urgent" visits which is fantastic. There is an occasional wait but never very long and our visits are never over a hour. It's clean, they a well side and a sick side. They don't push antibiotics or drugs. Is there anything else you could ask for? read more

I have been taking my daughter here for 5 years, and we have been very happy. Last year, I had to change insurance which meant we had to leave for about 9 months, but there was no problem going back once we were back on different insurance. The staff is always friendly, helpful, and easy to work with. Highly recommended. read more

My youngest son had a wellness exam scheduled for 2:30. I arrived at 2:15 since we were new patients. I didn't even see the doctor until 3:15! And did not check out until 3:55. While Dr. Robertson was very nice, I won't be back simply because of the wait time... Seems like if they added physicians assistants to help with the routine exams, it would help the wait time. read more

We love the staff and Dr.Martin with such high standards and care for our baby girl. We've been here several times as they're always able see us from some concerns of health and they never complain always explaining everything along with helping us for medication as needed. Their knowledge is fantastic and put it into simple terms for everyone to understand. Plus the office is movie theater themed with all the kids films! You can't go wrong with Dr.Martin and his staff! read more

Love Dr. Martin and all the staff! He has been my daughter's doctor since birth and we couldn't have asked for a better experience. He makes us first time mom's comfortable and doesn't care if we ask a million questions. He takes as much time as you need to make sure all your questions and concerns are addressed. read more

Arriving late to my kid appointment. Coupe weeks ago I arrived 25 minutes late to the appointment. Nurse practitioner left for lunch not able to see my kid. Few weeks later I received a letter in Whitehall states that Alliances Pediatric will not able to see my kids anymore and I should looking for a new doctor . I really I do not understand they been see my kids for over 6 years and because I missed and appointment they let the go. What kind of doctors they are ? My question is my kids are healthy and they are not making to much money with us ? So disappointed read more

We have been using them for 3 years and while Dr. Martin does not take new patients, we have loved the office. Our new Dr. G is awesome. He is so funny, smart and really talks to kids in a way they will understand. The nursing staff are always nice. We use Heritage location most of the time. Love the two well kids and sick kids areas/doors. read more

Worst service that I have experienced from a doctor's staff--- I would not recommend. I would recommend keep looking for someone who cares about the kids and their treatment. read more

My 3 children have been patients at this practice for the last 5 years. We considered leaving multiple times due to poor time management by Dr Robertson, but kept coming in hopes that things would improve. A typical appointment here usually involves waiting about 30 minutes past your appointment time in the waiting room, and then another 30-45 minutes in an exam room for the doctor. You will be given many apologies and excuses as to why they are behind, but usually their go-to excuse is that there were "emergencies" that interrupted their schedule -- a typical cop out for a poorly run practice. Most recently, we encountered a true lack of cooperation on Dr Robertson's part involving a sports physical clearance for our oldest daughter in collaboration with her orthopedic surgeon, which has resulted in undue stress and frustration. It ultimately has left us having to find a new physician so that our daughter can receive the rehab and therapy she needs at school. With so many options for quality pediatric care in this area, I would advise you to look elsewhere. You will not find it here. read more

We have been going to Dr. Chowning at the Heritage Trace location and I want to give him 5 stars, he is AWESOME and his clinic is great! First, I loved the clinic design. They have 2 different entrances with separate waiting rooms, one for sick kids and the other one for well child visits. That way if your child is there for a well visit you wont be sitting in the same room as the sick kids. They also have separate exam rooms, so you can rest assured that the room your child is in was not used previously by a sick child. Secondly, the clinic staff was great. Front desk was very helpful and friendly, they processed everything quickly and got us checked in and back to the room very promptly. Our nurse Stephanie was very nice kid-friendly, she made us feel right at home and got my kids to laugh! Last, Dr. Chowning is a real gem and one of the best doctors I have ever met! Every time I have gone there we have always gotten to see the same doctor, which is something that some of the larger clinics cant offer. He gets along great with my kids, he is very gentle, he gives us plenty of time to answer questions. I have not found a previous doctor who is as patient and knowledgeable as he is and I'm glad we found this clinic. read more

In the beginning, I loved this office. There are a couple of wonderful nurses. Dr Martin was fun and great with the kids but I quickly learned the overall attitude starting with Dr Martin is a bit of a "high horse" attitude. We have a large family of 6 children, one of which was seen often for asthma so we have given them lots of business. First of all, my son is scared of needles and hadn't had a shot since a bad experience in the hospital and he refused to be given a steroid shot. Dr Martin became sarcastic and demanding toward him. I was extremely unimpressed. My son walked out of the building and refused to return. Secondly, they will not allow you to cancel an appointment in the same day without charging you a $25.00 "no show" fee no matter the circumstance. First they scheduled me for an appointment at a separate location I did not know existed, was far from the office we had always used and didn't let me know it was a different location. So we were unable to make it on time to the other office. They couldn't see us and charged us the $25 "no show" fee when they chose not to see us and I had driven all over creation to "show." After a few other incidents with front desk personnel being put out and short, we had a 3'o'clock sick child appt. I called and canceled first thing that morning when I decided she was going to get well and we have to spare spending the money every chance we get. They charged me a "no show" fee and refused to see us again until the balance was paid despite all of the business we brought them. I called for health records to take a different child to another doctor. At first they refused to give them to me until the balance was paid. They finally gave them to me when I came in and demanded them so my child could be seen by someone. Within two days I received a letter letting me know they would no longer see my children as patience. I highly recommend not using this office. Kid Care Pediatrics in Haslet is our new home and they've treated us so well for a couple of years now and we are highly satisfied. read more

There is genuine care and concern from Dr Martin and his entire team and it shows from the minute you step through their doors. Each member of their staff takes the time to discuss details and we always leave with a great sense of what to expect. Diagnosis has always been right on the mark, and check ups are actually an enjoyable experience. Would recommend them to anyone and am glad my kids will be raised knowing them! read more

I have had a very negative experience too. I was impressed with our first visit and really liked Dr. Chowning and his staff over on Heritage Trace Pkwy, but after dealing with Michelle over the phone yesterday, I have already switched to another Dr. Michelle was extremely rude and had absolutely no compassion. Just hearing my new dr's receptionist say "oh, I know exactly how you feel and have been there!" made me feel better. A real person with real feelings make all the world to me and my kids! read more

Recently moved to the area and trying to find a new pediatrician for our son...which has proved difficult due to our insurance company. Alliance is listed as an accepting physician but I've been trying to call for over an hour on a Thursday and keep getting a recording that says the office is closed. Apparently, they close for lunch. As a healthcare administrator I find this mind boggling...who closes their front desk in a medical clinic for lunch...is it too much to split shifts? read more

We have been patients at Alliance Pediatrics since the birth of our first child in February 2013. During that time we have seen Dr. Chowning. He was fantastic. He treated my son with care and always took time to answer any of my silly questions. I was contacted over the summer that Dr. Chowning left the practice. I took my daughter to see Dr. Robertson for her 2 month appointment. It was AWFUL! We will not go back! She reprimanded my son, belittled me, questioned my parenting and treated us like a number. I left the office in tears. Needless to say, we will not be going back to see Dr. Robertson. I have heard great things about Dr. Martin, but am not sure that I want to go back to a practice that treats patients that way. read more

waited for hours and Dr. Martin didn't listen to my concerns. Went back to Cook's for decent care

My husband met Dr Martin by chance at a class he taught at Baylor Grapevine almost 4 years ago and immediately was set at ease by his humor and demeanor. Once our daughter was released from the NICU we chose him as our pediatrician and we couldn't be more pleased. The office staff is warm and welcoming to Mom and Dad, not just the kids and we've never had issues getting in for sick baby visits. The treatment rooms are all colorfully painted and individually themed and there are cartoon movies playing for the kiddos if there's any wait. Dr Martin takes his time and listens to any and all questions or concerns. We especially enjoyed our visits with him this passed September in the mornings following our newest daughter's birth; he took the time out each day to fight traffic and check on our little one and reassure us with her progress. Four years and now two little ones we've never had a complaint with Dr Martin's or Angie's care and we hope to be going here for many many more years to come. read more

I was absolutely taken aback by the attitude of the nurse and the way she treated me and my baby. Looked like she had enough of these kids and was absolutely fed up with them. The doctors are good but the nurse my child was given a shot was OH... I have no words to describe such a horrible attitude and treatment we had been given at Woodland location!!! She was rude and did not say a single word to my three year old to make him less scared of the shot... read more

My daughter had ear infections from birth to the age of 2.5, when we finally moved to Texas and she had tubes put in her ears. Under 4 years later, she was having issues again with her ears. Infections for 4 months straight. Well, we could never get an appointment with Dr. Martin (otherwise I probably would have switched pediatricians even sooner, since he's such a jerk and I wouldn't have been able to stand being in the same room as him) so we always saw his NP Angie. We saw her for 4 months, used every "allergy" medicine and antibiotic under the sun on my daughter. Finally I had enough, I was done jacking around with them when she suggested another antibiotic and another allergy medication. I demanded we go back to our ENT, and that she call him and see what our ENT suggested in the mean time - until we could get an appt with him. We got in to see our ENT within a couple of weeks, and he said the fluid in her ear had turned to a jello substance it had been there so long. She could hardly hear, she was so uncomfortable. It was horrible. Anyway, this was bad parenting on my part, but a couple days before her 2nd surgery to get tubes put back in her ears she was sick and had this fever of 104. I made the mistake of calling her pediatrician for advice since her surgery was right around the corner, I figured they wouldn't be able to do it, and may want to switch her medication. Dr Martin did nothing but talk over me on the phone, he was so rude. I'll never forget the effort he put in to making me feel stupid. "Why are you fighting the fever? Don't fight the fever, its fighting the infection. Don't fight the fever, just bring her in tomorrow and I'll test her for the flu." That stopped me in my tracks. Completely. I thought ... seriously? She has been in your office for ear infections for 4 months now, and I just explained to you on the phone (right before you cut me off, ahole) that she has an upcoming surgery to get tubes in her ears because of her constant ear infections, and you want to test her for the flu? He heard nothing I said. His motivation and drive was to being a jerk. Dr Martin is a bully. He doesn't go home and think about his patients, he goes home and laughs about the stupid parents he sees all day. Never again will I allow a doctor to treat me or my children that way. My husband was so disgusted with the behavior he showed toward the doctors training in his facility. Making fun of them, and talking down to them in front of his staff, and our family. What a horrible place to be. read more

We went to this office today and we had a very bad experience. The front staff and nurses are awesome, and tried really hard to solve the problem, but Dr. Robertson is the worst doctor my children ever had. I went there looking for some answers to different questions I still have, because they were not answered, about my son's health, and I was treated like the dumbest person on Earth. This doctor has NO MANNERS AT ALL!!!!! When I was trying to explain to her what was happening with my son, she kept interrupting me, flailing her arms, and practically yelling at me. Dr. Robertson, if you don't like what you are doing, please go somewhere else where you don't have to talk with people. I'm also a professional (well, I AM a professional), not a doctor, but after dealing with my children medical conditions (seizures, asthma, visiting intensive care units several times) for 18 years, I think I should know when something is wrong with my children. There are different ways to express your opinion, as a doctor, and believe me yours was not a correct one. Have a wonderful day, and a Blessed Season!!!! read more