We made the mistake of closing our vents in certain rooms of the house, due to poor air…read morecirculation. I noticed black spots showing up around a couple of them. I got an estimate from another company. They were going to charge me ALOT to clean it; claiming there was mold growth that I caught "just in time." My husband wisely chose to get a second opinion. We chose these guys because they had treated a friend's house. The man who I had talked to over the phone and the two that came to clean were professional, yet patient with my questions. Lo and behold there was only dust build up! They even charged half the price that they had originally quoted (which was already a lot less than the first company.) We are so glad we went with them instead!

I spoke with Mark and he was so helpful, kind and knowledgeable! He eased my mind and I highly…read morerecommend him!

We had no idea that a leak in a toilet in our upstairs bedroom could cause such a massive headache…read more We waited for our general contractor to heal from a surgery and when he was still out we contacted a few people including SS Water Restoration. The professionalism and technical knowledge were what led us to work with this company. Stefan, Richard and his crew went to work ripping out water logged wood, boards and panels. They are familiar with our insurance adjuster.

SS Water Restoration did a great job of keeping me informed of the steps daily and the process…read more Shane worked on our house specifically and he kept me up to date and answered any questions I had. He also was very careful not to bring dirt or mud into the house by always taking precautions with booties. Alyssa did a wonderful job at working with my schedule and coordinating for us. Everyone is very friendly and is diligent to walk you through the process.

I recommend ServPro, do not get me wrong, with the ice storm of 2021 on Valentines day, it took…read moreawhile. Danny came in and cleaned up an ex employees mess and made it right. These people want to make you happy. Below is what I dealt with with Regent and with ServPro. ServPro makes the difference. I had Regent come in by the advice of a plumber.  They started my case with the insurance company.  They were not a company that worked directly with the insurance company and insured that everything that was billed was valid and billable. for , 2 machines overnight, and a total of 2.5 to 3 hours worth of work for people in my house, I was billed on 02/04/2021 for Water Mitigation $1,015.34 Water Mitigation 1 X $1,015.34 Balance due $1,015.34 I decided to go with the preferred company, ServPro, who mitigated the damage and had 6 machines in my house for 5 days and then 10 blowers in my house for 5 days, carried out hundreds of pounds of affected sheet rock and carpet and charged me $ 6020.89 dollars for 10 days worth of heavy clean up. Regent Restoration got it's feelings hurt when I went with ServPro and over charged me, when I asked for a detailed invoice this is what I got the 3rd time I asked: DESCRIPTION QTY REMOVE REPLACE TAX TOTAL 1. Emergency service call - during 1.00 EA 0.00 200.00 0.00 200.00 business hours 2. Equipment setup, take down, and 4.00 HR 0.00 52.78 0.00 211.12 monitoring (hourly charge) 3. Add for personal protective 4.00 EA 0.00 15.21 4.43 65.27 equipment (hazardous cleanup) 4. Negative air fan/Air scrubber (24 hr 1.00 DA 0.00 82.00 0.00 82.00 period) - No monit. 5. Add for HEPA filter (for negative 1.00 EA 0.00 185.83 14.44 200.27 air exhaust fan) 6. Equipment decontamination charge - 2.00 EA 0.00 31.62 0.71 63.95 per piece of equipment Cat 3 Totals: General Conditions 19.58 822.61 Entry/Foyer DESCRIPTION QTY REMOVE REPLACE TAX TOTAL 7. Dehumidifier (per 24 hour period) - 1.00 EA 0.00 117.43 0.00 117.43 XLarge - No monitoring 8. Contents - move out then reset - 1.00 EA 0.00 75.30 0.00 75.30 Large room Totals: Entry/Foyer 0.00 192.73 I paid the invoice, but this is robbery.  This, to me, would say go to ServPro and have your home done correctly.

Do NOT be fooled by the "we're here to help" comments from these people. Another out of town SCAM…read moreartist preying on people in desperate conditions. Servpro came to our community after the recent hurricanes, offering assistance with remediation. They assured us they had all the equipment and manpower needed for the job. A contract was signed for services and a deposit provided. The services were minimally rendered, with insufficient equipment, lack of staffing to provide the services. Of the services contracted for, we had to find alternatives to complete, including paying for floor cleaning, drywall removal, antimicrobial spray, drying equipment rental. We had to purchase a generator when theirs failed and another one was not capable of keeping the equipment running. Finally, they pulled their equipment and terminated our relationship before the conditions were safe to do so, when we said we were going to file a complaint with the BBB.

The most significant section of my home is my kitchen, and I was very upset when we experienced…read moresome water damage because I keep my daily routine in order in my kitchen. The crew was highly professional and worked fast to restore everything to normal. It is so nice to have a working and comfortable kitchen back without all the mess.

Overall negative experience with our bathroom renovation due to poor safety, workmanship, and…read moreproject management. Examples: a chandelier over the tub was mounted to a plastic box sitting directly on ceiling drywall with the cable unsecured along the attic floor; several items required rework, including a custom vanity with an off-center sink cabinet, unlevel countertops, and visibly slanted shelves; the plumbing work had multiple problems and the plumber and his sister were fired. Ther are many, many other things I could mention. The project took over eight months instead of the four promised, with work gaps of days and sometimes weeks. I met with the PM three times to create a timeline, but they fell behind every time. The only reason he gave was schedule conflicts with other jobs. One positive: Guillermo and Jose were responsive and fully guaranteed their work. They made sure I was satisfied with the end product before ending the project.

During the past few days of this Texas arctic blast, we had a frozen drain pipe that began shooting…read morewater out of our washer, spilling onto the porcelain tile floor and around the corner into the living room - causing minor damage to the engineered wood floors. We were referred to CWF by A#1 Air. Project Manager Oscar showed up to assess the damage later that same day (Wednesday, Jan 17th)and walked us through the process. During his time here, we contacted our insurance company to file a claim which was initiated within 20 minutes with a representative over the phone. Since Oscar was present, it facilitated communication. Oscar gave us a two-hour window between 8am and 10am and said that we should expect to receive a call from dispatch informing us that they are on their way. He also took a series of pictures before he left so that he could inform the crew of the events that transpired. On Saturday, January 20th, the mitigation crew removed a portion of the engineered flooring that was affected and promptly placed industrial fans on and around it. They informed us that they would be back to pick up the equipment (in 4 days) after the area has completely dried and answered any questions we had. Kris, Sheldon, Gabriel, and Oscar were professional and knowledgeable - explaining everything about the process and I appreciate the time and patience they took on a Saturday morning to help us. We are going to go with CWF for restoration as well.

Bad service, they couldn't resolve the problem then still charged a bunch of money. They are not…read moretrustworthy.

No one wants to have to repair home damage because of a flood. No one…read more But if you do have to repair home damage because of a flood, you can't ask for a better team than PuroClean. Nick was absolutely the best person to work with, fast but thorough. He explained everything so well that we felt comfortable in the decision making process. The owner, Jim, was great to talk to when we started the project and followed up when everything was complete. We are completely satisfied with the process of working with PuroClean and totally understand why our insurance company has them on a list of recommended vendors.

My first experience with PuroClean Restoration was some years ago, Nick came out and did an…read moreexcellent job! That first experience was the reason to call on PuroClean Restoration again for help with water damage. Nick came back out and did an excellent job! He does his work well, he is very knowledgeable, he is very considerate, polite, dependable, patient with the customer, and overall delivers great customer service.

On time and very fast. All carpets cleaned and a few rugs In under 3 hours. Carpet looks great!…read moreWill use again next year!

Stellar customer service. They've gotten me in quickly when I needed it and even recently offered…read moreto clean my dryer vent while onsite! Thank goodness I did it. Clogged so badly it was actually burning up my dryer. We've lived in our house seven years and I guess I'm one of those negligent homeowners that just never thought about doing it but I'm so glad I did! Fast, professional and courteous. Carpet cleaning, stretching, assistance with repair and now dryer vent saviors!

The technician Richard arrive timely within 24 hours and provided excellent customer service and…read morewas very thorough and detailed in his explanation. He made sure that I was aware of all the issues and showed me thermal imaging of the water damage in variety of areas. I truly will have peace of mind if I move forward with this company doing the cleanup or restoration of my unit. At this time, I'm just waiting on follow up on cost and ETA of the work that needs to be done and completion.

From the owner: SS Water Restoration is North Dallas’s trusted expert for 24/7 emergency water damage, fire damage,…read moreand mold damage restoration services. We provide fast cleanup and repair for water, smoke, fire, and mold damage across Frisco, Plano, McKinney, Aubrey, Celina, Prosper, Allen, and surrounding cities. Our IICRC-certified technicians specialize in water extraction, structural drying, flood damage mitigation, fire and smoke cleanup, mold remediation, and emergency water leak repair. We handle residential and commercial projects and work directly with all insurance companies. When you need a reliable water mitigation company in North Texas, call SS Water Restoration for professional, fast, and trusted service.

I phoned because I had a clogged pipe. The Appointment was for between the hours of 5pm-7pm they…read moredidn't show up after 8pm. The technician arrived after a number of back and forth going inside and out checking all the water outlets that could be causing the issue. In doing so he messed with the stoppers to all the bathroom sinks but one of the sinks is stuck in the sealed position. It's so closed up I can't pull the stopper out and been trying since trying since Tuesday am. I've watch youtube videos on what needs to be done to reattach. I don't have the reach for under the sink and in the sink. But point is moot since the other 2 sinks are operational which leads me to believe that it's broken. The technician was nice but chose not say or do anything regarding the one sink. I was charged an exorbitant Price to unclog 1 toilet and was told to agree to the price before doing anything. Then proceeded to tell me if I end up having an issue with other toilet it would be additional charge. Still not informing the sink was broken. I hate being taken advantage of by people I hire.

Called to see if they could come take a look at a clogged pipe that my ac condensation line drains…read moreinto. This is after I had the ac people come out and take a look and tell me it was a clogged pipe. The gentleman I spoke to today at Roto Rooter Denton was rude, argumentative and overall unhelpful. It was as if he just didn't want to work at all today. He kept trying to argue with me that I needed the ac people to come out literally after they had just left. I asked if I could just use the Plano roto rooter and he said "No this is our territory, you have to deal with us." Never call these people.