We made the mistake of closing our vents in certain rooms of the house, due to poor air…read morecirculation. I noticed black spots showing up around a couple of them. I got an estimate from another company. They were going to charge me ALOT to clean it; claiming there was mold growth that I caught "just in time." My husband wisely chose to get a second opinion. We chose these guys because they had treated a friend's house. The man who I had talked to over the phone and the two that came to clean were professional, yet patient with my questions. Lo and behold there was only dust build up! They even charged half the price that they had originally quoted (which was already a lot less than the first company.) We are so glad we went with them instead!

They were super helpful letting us know what the costs would be. It was very reasonable however…read morewhile at a church function we mentioned what happed to our home and he was a contractor and did the work for much less. If we had not run across this we definitely would have used this contractor.

We had no idea that a leak in a toilet in our upstairs bedroom could cause such a massive headache…read more We waited for our general contractor to heal from a surgery and when he was still out we contacted a few people including SS Water Restoration. The professionalism and technical knowledge were what led us to work with this company. Stefan, Richard and his crew went to work ripping out water logged wood, boards and panels. They are familiar with our insurance adjuster.

SS Water Restoration did a great job of keeping me informed of the steps daily and the process…read more Shane worked on our house specifically and he kept me up to date and answered any questions I had. He also was very careful not to bring dirt or mud into the house by always taking precautions with booties. Alyssa did a wonderful job at working with my schedule and coordinating for us. Everyone is very friendly and is diligent to walk you through the process.

My daughter is building a house and had 2 areas of water intrusion that caused the ceiling to be…read morestained. The drywall people cut out the drywall and there was a concern that mold may have developed on the framing wood. Trebor came out with some special equipment to check for mold and reassured us that there was no significant mold problem. To allay our fears, he fumigated the area before the drywall team repaired the area with new drywall. Trebor was very responsive, friendly and knowledgeable. If we ever have need from the services that Servpro of Highland Village/ Denton provides, they will be our first call.

These people are scam artists. My home flooded and…read moreinsurance told me to call these people .. don't listen!!! they ripped up flooring and drywall, they left mold in my home, they ripped up shelving and replaced nothing, put up a couple fans for a night then bombarded me with phone calls and emails threatening me putting liens on my home if I don't pay them $30000 and harassing me when I hadn't even received a check from insurance yet. I don't have enough money to fix my house now either. Dont use these people. Brooke is who was harassing me, disgrace of a human being.

The most significant section of my home is my kitchen, and I was very upset when we experienced…read moresome water damage because I keep my daily routine in order in my kitchen. The crew was highly professional and worked fast to restore everything to normal. It is so nice to have a working and comfortable kitchen back without all the mess.

Overall negative experience with our bathroom renovation due to poor safety, workmanship, and…read moreproject management. Examples: a chandelier over the tub was mounted to a plastic box sitting directly on ceiling drywall with the cable unsecured along the attic floor; several items required rework, including a custom vanity with an off-center sink cabinet, unlevel countertops, and visibly slanted shelves; the plumbing work had multiple problems and the plumber and his sister were fired. Ther are many, many other things I could mention. The project took over eight months instead of the four promised, with work gaps of days and sometimes weeks. I met with the PM three times to create a timeline, but they fell behind every time. The only reason he gave was schedule conflicts with other jobs. One positive: Guillermo and Jose were responsive and fully guaranteed their work. They made sure I was satisfied with the end product before ending the project.

Hard to coordinate with and very inconsistent. Too many people responding on their behalf and none…read moreof them document anything it seems. Nobody knows what anybody said to the last person they talked to.

Bad service, they couldn't resolve the problem then still charged a bunch of money. They are not…read moretrustworthy.

These are your guys if you need a legit assessment of potential moisture damage without a bunch of…read moresalesmanship attached. Some companies clearly incentivize the assessment team to be part of the sales process for restoration and reconstruction. This is not that company. You can tell it's separate and that they are not trying to get you into the system but rather trying to give you an honest assessment of what your options are. I appreciated that and felt like I was really getting good information and reasonable advice. Definitely recommend giving them a call if you have an issue.

No one wants to have to repair home damage because of a flood. No one…read more But if you do have to repair home damage because of a flood, you can't ask for a better team than PuroClean. Nick was absolutely the best person to work with, fast but thorough. He explained everything so well that we felt comfortable in the decision making process. The owner, Jim, was great to talk to when we started the project and followed up when everything was complete. We are completely satisfied with the process of working with PuroClean and totally understand why our insurance company has them on a list of recommended vendors.

On time and very fast. All carpets cleaned and a few rugs In under 3 hours. Carpet looks great!…read moreWill use again next year!

Stellar customer service. They've gotten me in quickly when I needed it and even recently offered…read moreto clean my dryer vent while onsite! Thank goodness I did it. Clogged so badly it was actually burning up my dryer. We've lived in our house seven years and I guess I'm one of those negligent homeowners that just never thought about doing it but I'm so glad I did! Fast, professional and courteous. Carpet cleaning, stretching, assistance with repair and now dryer vent saviors!

The technician Richard arrive timely within 24 hours and provided excellent customer service and…read morewas very thorough and detailed in his explanation. He made sure that I was aware of all the issues and showed me thermal imaging of the water damage in variety of areas. I truly will have peace of mind if I move forward with this company doing the cleanup or restoration of my unit. At this time, I'm just waiting on follow up on cost and ETA of the work that needs to be done and completion.

From the owner: SS Water Restoration is North Dallas’s trusted expert for 24/7 emergency water damage, fire damage,…read moreand mold damage restoration services. We provide fast cleanup and repair for water, smoke, fire, and mold damage across Frisco, Plano, McKinney, Aubrey, Celina, Prosper, Allen, and surrounding cities. Our IICRC-certified technicians specialize in water extraction, structural drying, flood damage mitigation, fire and smoke cleanup, mold remediation, and emergency water leak repair. We handle residential and commercial projects and work directly with all insurance companies. When you need a reliable water mitigation company in North Texas, call SS Water Restoration for professional, fast, and trusted service.

I phoned because I had a clogged pipe. The Appointment was for between the hours of 5pm-7pm they…read moredidn't show up after 8pm. The technician arrived after a number of back and forth going inside and out checking all the water outlets that could be causing the issue. In doing so he messed with the stoppers to all the bathroom sinks but one of the sinks is stuck in the sealed position. It's so closed up I can't pull the stopper out and been trying since trying since Tuesday am. I've watch youtube videos on what needs to be done to reattach. I don't have the reach for under the sink and in the sink. But point is moot since the other 2 sinks are operational which leads me to believe that it's broken. The technician was nice but chose not say or do anything regarding the one sink. I was charged an exorbitant Price to unclog 1 toilet and was told to agree to the price before doing anything. Then proceeded to tell me if I end up having an issue with other toilet it would be additional charge. Still not informing the sink was broken. I hate being taken advantage of by people I hire.

Where to start. I am so upset I really don't have energy to write a post. Just stay away. No show,…read morerude, and work isn't credible. Oh, don't forget, expensive but you're not getting quality work.