The girls would not finish the job and the owner was…read moreterrible to me when I complained. it was the worst experience I have ever had with a close out cleaning job!

Great deep clean. Willing to work with me on the reoccurring service tasks. On time, great follow…read morethrough, expert clean! Wish I had found them years ago!

No one wants to have to call an AC repair company, especially in the Texas summer heat, but if you…read moreneed to, call Nicks. The fan on my outside unit stopped blowing and after failing to diagnose the problem myself, I called Nicks. Great customer service upfront and I got the incredible Chris to come out and help. Turns out the contractor failed and Chris, being his amazing self, showed me what was wrong, how he figured it out, and more. I honestly cannot recommend Nicks enough. They're honest, kind, and fast, and will continue to be my AC go-to's.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

I had a great experience getting a quote for my roof. Not only was the inspection thorough and…read moreprofessional, but they took the time to really educate me about the condition of my roof and explain my options clearly. I never felt pressured--just informed. What impressed me most was their honesty. Instead of pushing for the most expensive solution, they recommended what actually made sense for my situation, which ended up saving me money. They also shared practical advice on what I need to do as a homeowner in the long run. It's rare to find someone who combines expertise, integrity, and a genuine willingness to help. I truly appreciate the time and knowledge they shared. Highly recommend!

Ivan Delgado was a pleasure to work with. When we contacted New Elite Roofing regarding our roof,…read morehe came the same day for inspection. He spent time with us to thoroughly explain the roofing we were interested in and gave us an estimate the same day. (We had also contacted a couple of other roofing companies for estimates. Neither of the others seemed interested in explanations or answering questions. And, neither provided the quick and complete service we were looking for.) Ivan's foreman and crew had great attitudes and did fantastic work. We would use Elite Roofing again, if ever needed.

They did a great job installing new carpet in my home. Sales rep was very knowledgeable and…read moreresponsive. It looks wonderful. I would use them again. Minus one star as the there was a language barrier with the Hispanic installers.

Went into the Southern Floors store on a day they were, ironically, changing their flooring. They…read moreare literally right outside my subdivision at about 0.8 miles from my house which is a REALLY nice subdivision with expensive houses. I was after getting a small project accomplished...a 9 x 11 master closet changed from carpet to wood look tile. My carpet is 18 years old and bunched up. But they apparently don't want my business because they asked me to send pics of what I had in mind because they wouldn't let me look at the selection for very long. They seemed as if they were too busy and put out to help a new customer since they were working on removing and returning the sampled inventory. This was a Monday and she said they'd be out to measure on Tuesday or the latest Wednesday and that was 4 weeks ago. I think it's they just don't want to do small jobs and weren't honest about it. But I always do small jobs to test the waters and evaluate their work first like I did with my granite countertops, before scheduling a much larger job. If they did great, I'd have gotten the rest of the carpet out of here. I cannot attest to their work because they don't want my business. Customer service has really taken a dive since Covid. Shame too, we like to use local small businesses.