I cannot believe how little Oakwood Hills Animal Hospital cares about animals…read more My 8-month-old Great Pyrenees puppy was seriously ill -- severe diarrhea, and his injured leg was completely non-weight-bearing. He was struggling to walk, and I was rushed and worried, doing my best to get him safely from his cage into the car. And let me be clear: it is not easy to lift and move an 80-pound injured puppy from a cage into a vehicle without causing more pain. That alone took time and care, but I still managed to get him there. When I arrived, I parked in the closest spot I saw in my panic, only to realize the entrance was down the hill. Even with all of that, I still walked in just two minutes past their "10-minute grace period." I understand having policies -- but where is the grace when it comes to a sick, injured puppy? Instead of compassion, Oakwood coldly turned him away. No flexibility. No care. Nothing. I then had to carry my 80-pound Great Pyrenees puppy back up the hill, in obvious pain, because they refused to let him see a veterinarian. What makes this even worse is that when we first set up this appointment, Oakwood specifically told us we wouldn't need to treat this as an urgent care or emergency visit unless it got worse. That assurance is the only reason we trusted them and went forward with the appointment. And when it mattered most, they abandoned us over a matter of two minutes. This is supposed to be an animal hospital. A true animal hospital would prioritize the health of animals over the clock. Oakwood has shown the opposite: their rules and image matter more than compassion, or the lives of the pets entrusted to them. If you love your animals, think twice before coming here. Oakwood Animal Hospital has proven to me -- painfully -- that they do not care about animals. And Oakwood -- please do not attempt to "reach out" to make this right. I have no interest in further communication with your clinic.

This wonderful hospital/clinic has been my go-to for many, many years. They have helped me through…read moresome very difficult times. I cannot imagine going anywhere else. The staff is very caring and dedicated. Also, it is the only hospital in a very large area with the credentials they have. I will never go anywhere else because my dogs are my kids and they deserve the best care available.

Hi to all the people at the ark animal hospital. I want to say thank you for the nice things that…read moreyou did with buttercup and thank you for the nice card you sent me. I really do miss her very much. She was so good dog to me. Thank you again for every things June brantner

I have been bringing my dogs to Jeff for over 20 yrs. The care they receive there is second to…read morenone! I have brought puppies to Jeff for a pre-purchase exam and his opinion about the pups. Jeff has doctored all my pets through their life and was caring enough to come by the house at the end to help them cross The Rainbow Bridge. Caring, compassionate, tenderhearted describes Dr. Jeff Stepanek. I am indeed lucky to have had Jeff and his amazing staff over the yrs!

We had to have our beloved family cat put to sleep a couple weeks ago and Eau Claire Animal…read moreHospital was so very kind. Dr. Cynthia Mathers is such a wonderful vet and showed our kitty such care. Everyone is so kind all around. We will continue to take our pets there for future visits.

My dog had to have surgery today. I was advised of every step and called by the vet after her…read moresurgery. The staff was so helpful and friendly, thank you all for taking such good care of my girl!

Friendly staff and veterinarians. Been coming here for over 10 years with a cat and a dog. The…read morepeople complaining here just don't like themselves.

When I adopted my rescue dog, Tiki, six years ago, I asked my neighbor where they took their dog…read more They said they'd always been very happy with the care she got at Westgate, so I went there. They were absolutely right. Because I'm a little complicated to schedule sometimes, we've actually seen all five vets at various times. Each has been kind, caring, thorough, professional and expert. They won't let me diagnose her and request meds on the phone, which would be easier sometimes, but it's not about what's easy. It's about what's best for Tiki, and they hold to that standard always. When she tore her CCL, they carefully explained three care options. They did not push me to choose one over the others. They would have given the best treatment for any option I chose. I chose surgery, and her care was wonderful. There's a specialist who comes in from out of town to do this procedure for several veterinary practices in the area, and Westgate provided the before and after care. The whole staff was very patient when I would call with my many "worried Mom" questions afterward. I recommend them without reservation.

For the past two years, we've chosen Northside Pet Hospital for our dog and cat's veterinary care,…read moreand we couldn't be happier. The entire staff, from the front desk to the veterinarians, is friendly and provides exceptional care, whether it's for routine checkups or urgent situations. We also find their prices to be reasonable for the area. Highly recommend!

I was a client of Northside Clinic for over six years and entrusted them with the care of my cat,…read moreAnnie. Annie passed away in 2024 at 20 years old due to old age. During the last three years of her life, I brought her in monthly for arthritis injections, paying approximately $150 at each appointment. I always paid my bills and never had any issues with the clinic. About six months after Annie passed, I adopted a kitten that was altered and later adopted a second kitten-Oscar- that was not altered. I brought both to Northside within days of getting them for their first exams and all went well. When Oscar needed to be neutered, I scheduled the procedure with Northside. Unfortunately, that experience changed my view of the clinic. On October 27, 2025, Northside sent me an email asking for my feedback. I submitted the following feedback, which is documented in Oscar's medical records: "I wasn't aware that full payment was due prior to the surgery. I normally have my wallet with me; however, while gathering Oscar's cage, which requires both hands, I forgot it. My boyfriend was driving because I had taken a migraine pill that morning. We had $300 cash with us, but the clinic insisted I call with a credit card and pay the remaining balance before they would perform the procedure. It was embarrassing. I have never failed to pay a bill with your clinic and have spent thousands of dollars there over the years. Upon picking Oscar up, I was told I had actually been overcharged by $104, meaning there was no need for the urgency or embarrassment in the first place. This situation could have been avoided if the payment requirement had been included in the intake forms or communicated when I scheduled the appointment. In fact, the $300 cash I had already provided more than covered the procedure. When Annie had surgery there years earlier, prepayment was not required. I don't know that I will be coming back." What disappoints me most is that this complaint was formally submitted and documented in my cat's medical records, yet no one from the clinic ever reached out to discuss it, apologize, or even acknowledge my concerns. After more than six years as a loyal client, that silence spoke volumes. The veterinarians provided good care to my pets, which is why I stayed for so many years. However, customer service matters too. Being treated as though I might not pay, despite a long history of promptly paying every bill, was embarrassing and unnecessary. The fact that my concerns were ignored afterward left me feeling that the clinic simply did not value the relationship we had built over the years.

We (and our dog) love emBARK! He attended since he was about 2 months old and has always loved it…read more We recently moved out of state and can no longer take our pup there and we miss it so much! We keep trying to find somewhere that is as good, but we just can't. They add a personal touch and really get to know you and your dog. We took our dog for their puppy Einstein class as well and we really benefited from it. A wonderful place full of wonderful people that really care. In fact, after we moved, we had some behavioral issues pop up that we didn't really know how to handle, so we send an email over to Heather (the owner) and she gave us some great tips and since she knew our dog, it was more personalized. I would recommend to everyone.

I have the best dog ever as a result of my taking the puppy classes and any others offered here!read more

Ww left our lab and Jack Russell here while out town for medical reasons. I can't say enough good…read moreabout them! They were so organized and took great care of our fur babies. it gave us peace of mind for one aspect of a stressful few days. They even celebrated Rufus's birthday! I highly recommend and we plan to be back.

We had our dog stay here overnight while we stayed at the Metropolis just down the road. Very…read moreconvenient location. The place was very clean.The kennels: I like how the dogs can see over their little walls at the other dogs. Our dog is very social. Covered outside area attached to her kennel was a plus. And heated floors. Nice Our dog got to swim for a bit in the indoor pool and have some one on one person time for a bit. I would like it if all the dogs could play together, but on the other hand, if they required a day visit to check her temperament, then it wouldn't fit with our human vacation needs. If we visit again, we will send our dog here as well.

I have 2 friends who purchased their dogs from there. We just bought a puppy from there also. The…read morepuppy is great. This is NOT A PUPPY MILL! The dogs and all puppies are cared for and lived daily by Heather! We've had our puppy 1 week now, she never potties in the house and is very smart and listens well! She's 10 weeks old now and she will sit, come and fetch! Let me know if your interested in this business and I will direct you towards the right person to get you started.

Sweet little farm in Wisconsin with the cutest puppies. We brought home an adorable ball of fluff…read morelast year and he's turned into a smart, eager to please dog. Great communication from the owners and plenty of ongoing support if needed through the facebook group. Australian Labradoodles are active, fun to train, and friendly dogs.

I have been a Pet Food Plus fan for many years getting quality pet foods and service. I have…read morerecommend them so many times to my friends. A little disappointed today, the doggie wash was not up to the standards I expected. One was out of shampoon/conditioner the other filthy so I needed to clean it before using it - the collar to hold the dog was broken also. My dog food purchase for the the day with tax totaled 95.98. I am 80 years old and was (which is the first time ever) not asked to help carry out. It was raining and one of the clerks said (I was pushing the cart, purse and dog in hand) I will hold the door," I responded would you please bring in the cart, the response was leave it on the sidewalk I'll get it later. So not sure if they were having a bad day but hopefully it will be better the next time I shop Pet Food Plus. Nancy W

Stellar Pet Store! They carry quality dog food and are educated on the brands they sell as well! I…read moream from out of town and normally have to order my dogs food every month, but I was actually able to walk in and buy my dogs kibble! Wowza is all I have to say! They also have a great selection of treats as well! The best nutrition is simple-- and if you have not been to this store you are totally missing out!!