While I am sure this isn't always the case, I had the worst possible experience with this vet this…read morelast weekend. It all started about 7 days ago when I took my puppy in for a first time checkup, I had told the vet about my puppy's diarrhea, and and brought a stool sample. The next day got a call saying she had Giardia, and prescribed panacur-c and said it should be cleared up in a few days. Two more days pass and I see little improvement as well as extreme lethargy, less eating, and coughing, added to the symptoms list, which I called and asked if this was normal. They paid little attention to the coughing symptom and said I could come in and get an anti nausea and an antibiotic. The way he phone call seemed was that I could bring her in but in the end it shouldn't mater as long as she got the meds. I stared the meds and waited another day, and on Saturday night I could tell the issue was not being corrected, I called the vet at 1:30 am when I started to see my puppy going downhill and the coughing was still happening. I explained the symptoms again and asked if the coughing could be more serious, the vet told me she should be fine till Monday and to wait, it was probably stress related and also as long as there was no wheezing she wasn't concerned, at this time I told her I heard a crackling sound and struggled breathing, again this was shrugged off as nausea and stress. The impression I got was that I was being paranoid and over reacting about the symptoms. I wish she had told me if I thought the symptoms were bad enough that I could go to one of the animal hospitals that were open for urgent care. I waited a few more hours till Sunday since she was still eating, drinking, and had some energy. But on Sunday morning she stopped eating and drinking. At this point I started to panic more. I called the vet, at 10am who was on call only to be direct to a voicemail box of, "this mailbox is full and can not accept messages at this time, goodbye." After calling multiple times only to get the same mailbox being full I decided it was time to do something else and not wait till Monday. This was an emergency. I called every vet in Chippewa only to get the same voicemail again and again. I understand it's Sunday but emergency's happen anytime and any day. I got a quick response when I called Oakwood Hills Animal hospital in Eau Claire. They took her in within a half hour after explaining the same symptoms which I told Riverveiw animal hospital vet. At this time she was almost lifeless and unable to eat or drink. They were wonderful and took note of every symptom as well as taking her into intensive care immediately. They told me she had pneumonia, and a fever and she would have to stay overnight. They gave me a 50/50 chance of survival and shows me the x-rays of the damage. I leave her there overnight and hope for the best. Luckily the story has a happy ending, as of right now she has made extreme improvements, the vets there call me multiple times a day with updates as well as explaining every step of the treatment process. I'm told as of now I'll be able to take her back tomorrow and that they love how active and lively she is. While I have no complaints of the staff not being happy or friendly at Riverveiw animal hospital I can never forget the lack of being able to reach them in case of an actual emergency. I had asked the vet when I brought her in, "what happens in case of an emergency, or if I have questions in off hours?" Which she told me that in that case to call the Riverveiw animal hospital, get the number from the voicemail of the vet on call and call them. In my case that voicemail was full, the phone was shut off, and my puppy needed help. I'll never even consider taking her back there and I hope no one else has to ever experience the same panic or disparity I had with this practice. A caring and passionate vet would care about my concerns and not push me off till it works with their work day. If you're going to be on call, then please be available, or at the very least clear your voicemail out.

Riverview was so kind and accommodating. We had to bring our bulldog in & I was so worried after…read morehaving bad experiences with previous vets. I will not bring my pets anywhere else. They were able to get us in fast when no one else could. The techs, receptionist & doctor were all helpful and sweet to us. Clean clinic too.

Went to a different vet after a few poor experiences here- my breaking point was when a vet tech…read morewas overly rough with my senior beagle during a nail trim.

I have been taking my cats there for many years and have had good service. Today I went to take my…read more2 cats in for an appointment at 3:45 and 4:00. I was having trouble getting the one cat in the carrier and called and said I would be late and was told that would be ok. We got there before 4 and waited for 5 minutes and were told we would have to reschedule as we're standing there bleeding with 2 cats. HORRIBLE customer service!! So sad its gone down hill!!

They were very considerate about my needs as well as my dogs needs and he required surgery and his…read morestitches have been removed and I was very impressed. They were professional and were there to text and answer questions and just caring and I couldn't say enough good about and knowledge and dealing with people and animals and organized. And kind! I would highly recommend them and I believe my little dog Dapper would agree.

Great service! Bizarre that it's July 2021, and they're still requiring masking. But they gave me…read moreone so no real issue.

Friendly staff and veterinarians. Been coming here for over 10 years with a cat and a dog. The…read morepeople complaining here just don't like themselves.

When I adopted my rescue dog, Tiki, six years ago, I asked my neighbor where they took their dog…read more They said they'd always been very happy with the care she got at Westgate, so I went there. They were absolutely right. Because I'm a little complicated to schedule sometimes, we've actually seen all five vets at various times. Each has been kind, caring, thorough, professional and expert. They won't let me diagnose her and request meds on the phone, which would be easier sometimes, but it's not about what's easy. It's about what's best for Tiki, and they hold to that standard always. When she tore her CCL, they carefully explained three care options. They did not push me to choose one over the others. They would have given the best treatment for any option I chose. I chose surgery, and her care was wonderful. There's a specialist who comes in from out of town to do this procedure for several veterinary practices in the area, and Westgate provided the before and after care. The whole staff was very patient when I would call with my many "worried Mom" questions afterward. I recommend them without reservation.

We had to have our beloved family cat put to sleep a couple weeks ago and Eau Claire Animal…read moreHospital was so very kind. Dr. Cynthia Mathers is such a wonderful vet and showed our kitty such care. Everyone is so kind all around. We will continue to take our pets there for future visits.

My dog had to have surgery today. I was advised of every step and called by the vet after her…read moresurgery. The staff was so helpful and friendly, thank you all for taking such good care of my girl!

I was a client of Northside Clinic for over six years and entrusted them with the care of my cat,…read moreAnnie. Annie passed away in 2024 at 20 years old due to old age. During the last three years of her life, I brought her in monthly for arthritis injections, paying approximately $150 at each appointment. I always paid my bills and never had any issues with the clinic. About six months after Annie passed, I adopted a kitten that was altered and later adopted a second kitten-Oscar- that was not altered. I brought both to Northside within days of getting them for their first exams and all went well. When Oscar needed to be neutered, I scheduled the procedure with Northside. Unfortunately, that experience changed my view of the clinic. On October 27, 2025, Northside sent me an email asking for my feedback. I submitted the following feedback, which is documented in Oscar's medical records: "I wasn't aware that full payment was due prior to the surgery. I normally have my wallet with me; however, while gathering Oscar's cage, which requires both hands, I forgot it. My boyfriend was driving because I had taken a migraine pill that morning. We had $300 cash with us, but the clinic insisted I call with a credit card and pay the remaining balance before they would perform the procedure. It was embarrassing. I have never failed to pay a bill with your clinic and have spent thousands of dollars there over the years. Upon picking Oscar up, I was told I had actually been overcharged by $104, meaning there was no need for the urgency or embarrassment in the first place. This situation could have been avoided if the payment requirement had been included in the intake forms or communicated when I scheduled the appointment. In fact, the $300 cash I had already provided more than covered the procedure. When Annie had surgery there years earlier, prepayment was not required. I don't know that I will be coming back." What disappoints me most is that this complaint was formally submitted and documented in my cat's medical records, yet no one from the clinic ever reached out to discuss it, apologize, or even acknowledge my concerns. After more than six years as a loyal client, that silence spoke volumes. The veterinarians provided good care to my pets, which is why I stayed for so many years. However, customer service matters too. Being treated as though I might not pay, despite a long history of promptly paying every bill, was embarrassing and unnecessary. The fact that my concerns were ignored afterward left me feeling that the clinic simply did not value the relationship we had built over the years.

For the past two years, we've chosen Northside Pet Hospital for our dog and cat's veterinary care,…read moreand we couldn't be happier. The entire staff, from the front desk to the veterinarians, is friendly and provides exceptional care, whether it's for routine checkups or urgent situations. We also find their prices to be reasonable for the area. Highly recommend!