I really appreciated this service, but moreso their customer service…read more I had excellent connection quality, speed, value and reliability, while I was subscribed to them (Cable). The only reason I left them, was due to Ebox no longer offering Cable connections in my area. While there was a bit of confusion in the end-of-service procedures, they were very understanding and ensured fair outcome. Again, I really liked their service, and would return to them if they came back to my area of Mississauga (they still service other parts of the city)

eBox is the reason I'm now recording calls…read more I signed up for Fibre 1000 at $65/month. Later that same day, I found the same service being offered for $50 and contacted eBox immediately. I specifically asked whether I needed to cancel the original order and sign up again to receive the promotion. I was repeatedly told no, that everything would be taken care of and that the $50 rate would appear on a later bill. Before the bill arrived, I spent roughly six hours dealing with eBox. Part of that was confirming that the promotion had actually been applied. The rest was spent trying to get a clear answer about whether I could purchase a second Beacon 6. Depending on the representative or department, the answer was yes, no, unsupported or someone else's responsibility. While I was signing up, it was basically: "Yes sir, of course sir, everything will be fine sir, there's nothing to worry about." Then the bill arrived at $65. I spent another two hours trying to get it corrected. There was an attempt to offer me $55, but eBox's final position was that because I was receiving a one-time $50 prepaid card, I was no longer eligible for the $50 monthly rate. That directly contradicted what I had previously been told. I had specifically confirmed that the prepaid card would still apply with the discounted rate. The gift card was always just gravy. At $65 instead of $50, the additional monthly cost exceeds its entire value in less than four months. Even at $55, the extra $5 per month wipes it out after ten months. The internet itself worked well, and the representatives were generally polite. The problem was the repeated confirmations, contradictory answers between departments and the lack of a proper resolution when push came to shove. After roughly eight hours of calls, I lost confidence in eBox and arranged service with another provider.

I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

I am with Altima Internet for over over 3 years and has no issue whatsoever…read more I will leave Altima by the end of the month because of my moving and it's more advantageous for me to bundle everything with another provider. I called them once as my download speed degraded, but it was addressed rapidly: the cable company had some works in my area and Altima used this cable service. I had good and reliable performance. Billing was straightforward, no explanation needed. It's true that I don't have phone service with them, besides Wi-Fi calling.

These guys are Scammers. They gave a us a two week estimate to restore our internet after it…read morefailed. We canceled our internet service because it was choppy and cut out for hours at a time. They then charged us for devices we had already returned, saying that we had not sent them back even though we already did. They are still trying to charge us a fee for not returning their devices to this day and they also want the previous devices that we have as well. The person who helped us didn't tell us to get proof so we didn't save a receipt. We should have gotten a receipt because now they are still trying to charge us for the devices even though we have already sent them back! SCAMMERS. Do not get service from this horrible company.

I had the best experience at this Rogers Fido boutique. The sales associate, Fawad, helped me with…read moremy IPhone problems and spent over 1 hour helping me figure things out. This customer service was the best I've ever received! Fawad can solve almost any technical problem. I highly recommend this hidden gem of a phone boutique.

They retain your credit card info and run a credit check on you…read more They outsource their service from Bell. Very unreliable.

The moment I became a client customer service went downhill, it's hard to even reach a…read morerepresentative using the chat feature, they just tell you to call and dismiss you. I signed up for a mobile plan, and ordered the SIM card. They said, I would receive it within 2-3 days. A few days later, I called because it hadn't shipped yet. Then they said it takes 2-3 weeks. I asked her to cancel everything, she told me she did. I asked for an email confirming the cancellation. She said they don't do that, but I will receive a cancellation notification of some sort. I then signed up with a new company, and within minutes of the call I received an email stating that the SIM card shipped. I called Virgin, they said they never cancelled. I asked them to cancel, and was told that they can't.

Wanted to upgrade my phone. Was told look around ..did not offered to help when i told him i wanted…read moresomething compatible with my plan i will not be upgrading.

Always unstable, paying for 10mbps and only getting 1.1…read morea real joke. can't wait to switch company. I do not recommend this company at all !!!!

Packet loss, high latency (ping) is an issue seemingly reoccurring. Upload speeds are usually…read morefractions of what we pay. Tests to google.ca, 20 counts are at Avg: 107ms, Minimum: 17ms, Maximum: 515 ms. (SPEEDS TESTED ON WIRED & ON THEIR PRIMARY SERVER) I've also experienced many intermittent connections. Many months contact with support and issue is still unresolved. When service is stable it really is a "hallelujah" moment.