Mark is *u%k&^g AWESOME!!…read more I've had a few 'smiths come out to my home in Woburn, the last looked at my garage lock and said "I don't know how to fix that." and walked away. Mark had it fixed with new keys made in under 30 minutes. Rare find, I'm keeping P&M in my contacts.

Worst customer service ever. The girl working the counter is so aggressive. Couldn't even give me a…read moreballpark price for a lock. Nope.

This business does not do anything with automotive key fobs. They only work on old style flat car…read morekeys.

I highly recommend this business. They are prompt, excellent service, great value for the money…read moreChet knows his stuff and was able to fix my problem promptly.

I called in advance asking for a quote and was quoted $80-120 depending on the lock. Thereafter,…read morethe technician said he will be there in 30 minutes and when he wasn't there I had to be the one to reach out and called 20 minutes after the fact to see where they were and they said they were five minutes away. Then, at the five minute mark they called me again saying they took a wrong turn and would be at my location in seven minutes which then turned to ten. I waited over an hour and once the technician finally got the lock off he said it would be $120. Then when i handed him the cash he said it was also $29 for the service fee and I said you didn't tell me this, you quoted $80-$120 which I gave you and he practically harassed me for the $29 service fee but honestly it was him just swindling me and he got his instant karma because he couldn't get the lock off his drill, or got stuck! Never doing business with them again and it was sad that they came as a recommendation

I'm not sure how to review these folks. My locks work and the process was a bit odd but I'm really…read moremad because they charged me more than double the quoted price. That's $200 instead of $94. And hmm, I could swear that there were negative reviews of them before (that seem to have mysteriously disappeared). There sure are a lot of questionable good reviews, though, and that should tell you something. I called for a quote and was kinda hustled into an appointment. I know, I know... but the quote was in line with what the handyman said the job would cost so ok, fine. On Friday morning, the first employee took the locks apart, realized he didn't have the part to finish the job and put the locks back together. He said that this part normally would cost $30 more but that he would do it for the quoted price on Monday. Ok, that happens. But when I went to leave, the handle fell apart in my hands. Many, many hours later, they sent another employee to fix the handle who was actually able to do the job that the first guy couldn't. Great, right? Problem is, I was charged more than twice the quoted price and was told I should take it up with the office but that I had to pay it. I said that HE should call the office (surely he had some way to reach them, even at 10:00pm on a Friday--and yes, I had been stuck at home all day) but he refused. I pointed out that the first guy hadn't mentioned anything more than a potential $30 difference. Nope, I had to cough up the $200. (Or, rather, my boyfriend did, just to get the guy to leave.) So I contacted the office and couldn't get any phone call or email back. I wasn't nearly as adamant as I could have been (I felt uncomfortable getting aggressive with a pushy, sketchy locksmith company that knows where I live.) but I definitely made my problems known and they chose to ignore me. Boo!

Quick work at a reasonable price. Thanks for fixing our privacy lock and helping us escape the…read morebathroom!

Arsen was hands down the most responsive, respectable, professional, and fairly priced locksmith…read morethat I have dealt with across the Greater Boston area. He is always communicative and takes care to make time and is punctual to all his calls. Call him today!!

Called them and they were available in a short period of time. i was able to text pictures of my…read morelock ahead of time so he knew what he was working with. He arrived when he said he would, did the job in a very efficient time frame, and was reasonably priced. What more can you ask for?

Called them on a winter holiday weekend and they had someone to me in 15 minutes- very much…read moreappreciated and so easy to have my door fixed after a snow shoveling session! Thanks again!

Had a broken bike lock and needed someone to come by quick to get it cut. Mike came right away and…read moretook care of it.

Life saving my second time using this company for my 2011 Honda accord's lost key and not only was…read moreservice prompt but also great price and awesome customer service. i am so happy i called them again because my car is not easy to make keys for and Judah had a lot of patience and skills. Also he was kind enough to make me a spare key sympathizing with this being my second time loosing my keys and being clumsy. Thank you Boston locksmith.

I was locked out at 1am after a long travel day. They answered right away and came within 15…read moreminutes. Highly recommend!

Repeat customer! Veteran locksmith has helped me with two different locks over the years in my…read morehome. They responded quickly, professionally, and pricing was good. They arrived quickly after the call and fixed it fast! While they were here the locksmith also tightened the loose doorknobs. Very happy with the service! Thank you!

So I've never actually used a Locksmith before, but I was impressed with this guy. The lock to my…read morehouse stopped working one morning. I called him at 8:45 and we quickly scheduled an appointment for him to come by in the afternoon. When I called to say that the lock had gotten worse he was ready to come by right away, although we just ended up keeping the original appointment. Quick, professional and nice. Also - he was a real person, which apparently is frequently not the case when you google "locksmith cambridge ma."

I've used this service to change locks on my apartment. Bob has been on time, courteous and…read moreconscientious. When one of my locks stopped working and the little springs fell out, he came by to fix it free of charge. I have used this service on a scheduled basis, and have not used it for emergencies.